Very quick order processing, arrived quickly and letterbox friendly. Free haribos as usual is a nice touch. I don’t like being tied to high street opticians subscriptions so after having a contact len... See more
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Quick service, able to reorder efficiently and literally arrived the next day. Excellent pricing as well! Such a great way of buying contact lenses. Thank you!
No prescription needed. Super fast delivery. Cute little packet of mini Haribo in the package. Will definitely reorder from here.
The package came quickly, only paid for 5pairs just to see what they were like. Only wore one pair so far but found them very comfortable to wear and beats all the hassle of going through the optician... See more
Company details
Written by the company
Buying contact lenses online is a lot more convenient with VisionDirect.co.uk. As the no.1 rated UK contact lens seller on Trustpilot, we deliver great prices and an award-winning service to thousands of happy customers every week.
VisionDirect.co.uk
Written by the company
- The UK's #1 Most Trusted Online Store
- With over 90k reviews and 130k followers on Facebook, we are the #1 choice for contact lenses online. Still unsure about buying online? Check out our buying guides and our no fuss returns policy.
- Next Day Delivery - Free Over £59
- Order by 11:45PM and receive your lenses the next day through the letterbox. No more long delays or optician pick-ups, we stock your lenses!
- Customer Care 7 days a week
- Our customer service team is here to help Mon - Fri: 8:00 to 21:00; Sat - Sun: 9:00 to 18:00. Use our website, live chat, or call us on 020 7768 5000 in the UK / 1 800 870 0741 in the US and we'll be happy to help.
- Lens Replacement Service
- Split lens? We will refund / credit any defective lenses if this ever did happen, easy-peasy.
Free Returns
Has your prescription changed?
We have a 100 day return policy for unopened and undamaged boxes of contact lenses. You can return you boxes free of charge to the below address. Please ensure you write this on your package in capital letters).
FREEPOST RTLU-CJZT-ESAB
Vision Direct
Unit 2 Hudson Court
Great North Way, York Business Park
Nether Poppleton, YORK YO26 6RB
Contact info
6 Camden High Street, NW1 0JH, London, United Kingdom
- 020 7768 5000
- help@visiondirect.co.uk
- visiondirect.co.uk
4.6
Excellent
112K reviews
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Great for forgetful eyes
I love that I get a notification reminding me to re-purchase my contacts because honestly I am always forgetting until I have 1 pair left. But when that happens (which is too regularly) the next day delivery is amazing
8 May 2026
I loooooved the lenses!!!
I loved the lenses
They fit well and easy to put on
I haven’t worn contact lenses in a while and remembered this company I’ve used before and I was not disappointed in the slightest!
Thank you vision direct I will purchasing more sooooon!
27 May 2026
Great selection
Great selection, great prices and very quick delivery.
I ordered the wrong strength of lenses once and the customer service was great. Easy to send back and refunded very quickly.
I’ve been using this company for years and will continue to do so.
27 May 2026
amazing service thank you to tarik and…
amazing service thank you to tarik and patrick for helping me find my perfect glasses. i can finally see again!
27 May 2026
Very efficient
Really efficient and helpful with any queries which is why I have used them again
27 May 2026
Best price Best service.
A site with convenient and easy access, there is a wide variety of products at the best prices on the market. The shipment arrived to me in Israel within 3-4 days which is amazing - I will make many more orders in the future.
27 May 2026
Excellent service and supper fast…
Excellent service and supper fast delivery.
Also the contact lenses are the most comfortable i have ever had.
27 May 2026
Excellent x 100
Excellent x 100! The customer service is beyond any possible management theories.
26 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Disappointed with recent order
I have used Vision Direct for many years to order my contact lenses. In the past the orders have been processed speedily & I have received them the next day. However this time has been a nightmare. I was advised my order would be delayed due to one set of lenses being unavailable. I was notified the order has been dispatched by 24hr tracked Royal Mail. That was on 23rd May. I finally received them this morning 1st June having been to the post office to chase the order only to be told that my house number was missing from the address, so I was extremely lucky to receive it. Please back up your ideas & make sure all orders are dispatched with the full address.
23 May 2026
Reply from Vision Direct
Hi Laura,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your recent experience, especially as a long-standing customer who has previously enjoyed fast and reliable service from us. We completely understand how frustrating and disappointing this situation must have been for you. This is not the experience we want you to have, and we sincerely apologize for the inconvenience caused.
We fully understand how concerning it must have been to experience a delay after being advised that part of your order was awaiting stock allocation. We also appreciate how frustrating it must have been to receive a dispatch notification, only to then spend additional time chasing the parcel and investigating the delivery issue yourself.
Upon reviewing your feedback, we understand that you were ultimately able to receive your order, but only after discovering that the delivery address was missing important information. We can certainly appreciate how worrying this must have been and how easily the parcel could have been returned or delivered incorrectly.
Please be assured that your feedback regarding the address details and overall delivery experience has been noted and will be shared with the relevant teams for review. We take comments such as yours seriously, as they help us identify opportunities to improve our processes and prevent similar situations from occurring in the future.
We sincerely apologize again for the inconvenience this has caused and understand your disappointment with this purchase experience. As a gesture of goodwill, we have also provided a discount code to your email which you may use on a future order should you decide to shop with us again.
Thank you for your continued loyalty and for bringing this matter to our attention. We truly appreciate your feedback and the opportunity to improve.
Best wishes,
Vision Direct
fast delivery
25 May 2026
Great service
Delivery was fast, prices were affordable and they included a packet of Haribo with my order. 10/10
25 May 2026
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