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Vision Direct  Reviews 112,425

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TrustScore 4.5 out of 5

4.6

Contact Lenses Supplier
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Review summary

Created with AI, based on recent reviews

Considering 6,866 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quick processing and delivery of their orders, often arriving the next day and conveniently through the letterbox. Many appreciate the excellent pricing and value for money, making it a preferred choice for contact lenses. The service is frequently described as professional, with an easy and efficient ordering process, and reviewers often highlight the pleasant surprise of receiving free sweets with their packages. However, some customers also noted issues with delivery, reporting that their orders did not arrive as promised, sometimes experiencing significant delays or incorrect deliveries. A few other people also felt that the estimated delivery dates were misleading, only revealing longer wait times after the purchase was completed, and some mentioned a lack of communication regarding their orders.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising its speed and efficiency,... See more

Order

Reviewers express satisfaction with the ordering process, highlighting its ease and efficiency, with many... See more

Service

People report positive experiences with service, often highlighting the quick, efficient, and reliable... See more

Product

Customers had positive experiences with product, often praising the good quality lenses and the ease of... See more

Price

Clients share positive opinions on price, consistently highlighting the excellent and competitive pricing.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very quick order processing, arrived quickly and letterbox friendly. Free haribos as usual is a nice touch. I don’t like being tied to high street opticians subscriptions so after having a contact len... See more

Rated 5 out of 5 stars

Quick service, able to reorder efficiently and literally arrived the next day. Excellent pricing as well! Such a great way of buying contact lenses. Thank you!

Rated 5 out of 5 stars

No prescription needed. Super fast delivery. Cute little packet of mini Haribo in the package. Will definitely reorder from here.

Rated 5 out of 5 stars

The package came quickly, only paid for 5pairs just to see what they were like. Only wore one pair so far but found them very comfortable to wear and beats all the hassle of going through the optician... See more

Company details

  1. Contact Lenses Supplier

Written by the company

Buying contact lenses online is a lot more convenient with VisionDirect.co.uk. As the no.1 rated UK contact lens seller on Trustpilot, we deliver great prices and an award-winning service to thousands of happy customers every week.

VisionDirect.co.uk

Written by the company

The UK's #1 Most Trusted Online Store
With over 90k reviews and 130k followers on Facebook, we are the #1 choice for contact lenses online. Still unsure about buying online? Check out our buying guides and our no fuss returns policy.
Next Day Delivery - Free Over £59
Order by 11:45PM and receive your lenses the next day through the letterbox. No more long delays or optician pick-ups, we stock your lenses!
Customer Care 7 days a week
Our customer service team is here to help Mon - Fri: 8:00 to 21:00; Sat - Sun: 9:00 to 18:00. Use our website, live chat, or call us on 020 7768 5000 in the UK / 1 800 870 0741 in the US and we'll be happy to help.
Lens Replacement Service
Split lens? We will refund / credit any defective lenses if this ever did happen, easy-peasy.

Free Returns

Has your prescription changed?

We have a 100 day return policy for unopened and undamaged boxes of contact lenses. You can return you boxes free of charge to the below address. Please ensure you write this on your package in capital letters). FREEPOST RTLU-CJZT-ESAB Vision Direct Unit 2 Hudson Court Great North Way, York Business Park Nether Poppleton, YORK YO26 6RB

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

112K reviews

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Rated 5 out of 5 stars

As always - excellent

As always, easy one click ordering, dispatched very quickly and speedy delivery. Would definitely recommend to anyone thinking of using mail order lenses etc.

31 May 2026

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