Visible Reviews 7,508

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the service for its reliability and quality, often noting that it performs as well as or better than more expensive alternatives. Many people appreciate the transparent and affordable pricing, highlighting significant savings compared to previous providers and the excellent value for money received. The user experience is frequently described as easy and straightforward, particularly when switching services or setting up new devices. However, some customers also noted inconsistencies with customer service, mentioning issues with responsiveness, the lack of human interaction, or difficulties resolving specific problems like porting numbers or billing credits. A few other people also felt that the signal strength was not always as robust as expected, leading to occasional dropped calls or slower data speeds in certain areas.

What people talk about most

Service

Users describe positive interactions with service, highlighting great customer service, easy sign-up, and... See more

Price

Customers had positive experiences with price, often highlighting the affordability and significant savings... See more

Value for money

Clients share positive opinions on value for money. Many reviewers highlight significant monthly savings,... See more

User experience

People report positive experiences with user experience, highlighting the ease and speed of signing up for... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the great service, with some... See more

Based on these reviews

Rated 5 out of 5 stars

Having never heard of this company I was a bit skeptical and cautious. The only drawback is that there is no human customer service. But having used this service for 2 months now, I really don't think... See more

Rated 5 out of 5 stars

Had visible now for several months. I love the service, the customer service is great. When I need their help they stayed on the phone with me for several hours so the issue was resolved. Actually ha... See more

Rated 5 out of 5 stars

I’m honestly shocked at how easy it was to switch. I was able to do everything right from my couch using my old phone—no store visit required. The website is extremely simple and user-friendly, with... See more

Rated 5 out of 5 stars

My sister told me about her Visible plan and how satisfied she has been. I looked into it. Amazed was first reaction. Completely satisfied is my present reaction. The cost, service and quality are at... See more


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Phone and Internet Service
  4. Telecommunications Service Provider

Written by the company

Visible is the first all-digital wireless service in the U.S., offering unlimited data, talk, text and hotspot powered by Verizon’s award-winning 4G LTE and 5G networks. The wireless industry is more complicated than it needs to be, so Visible designed a simpler way to wireless. For as low as $25/mo, you’ll get flat-rate wireless with zero hidden fees, zero annual contracts, and zero need for other people to get the best rates. Visible offers two great unlimited plan options, both backed by an amazing network. On the Visible plan, you’ll get everything you need and nothing that you don’t, for just $25/mo, taxes and fees included. On the Visible+ plan, enjoy perks like premium data on Verizon’s 5G Ultra Wideband network and access to our fastest hotspot. All for $45/mo, taxes and fees included. Pay monthly for either plan, or choose Visible’s annual plan option and save. Get started with smarter wireless at visible.com. Sometimes the choice is just Visible.

Go unlimited with Visible

Written by the company

Get unlimited data, talk, text and hotspot for as low as $25/mo
No contracts, no hidden fees. All on Verizon’s 5G network.

Contact info

4.2

Great

TrustScore 4 out of 5

8K reviews

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Rated 5 out of 5 stars

My experience with visible has been great

My experience with visible has been awesome. I haven’t been out of service once, and they provide great customer service from porting in your number to billing. They cost 25 dollars a month with all fees and tax included. They run from Verizon. Overall visible has been great and I highly recommend.

15 April 2026
Rated 1 out of 5 stars

Sold as prepaid but not

Sold as prepaid, but not really prepaid. They take your money first, then demand a credit card before activating the service. That defeats the entire purpose of buying a prepaid plan for privacy or anonymity. Customer service suggests using a masked card, but that is meaningless when those providers still have to follow KYC rules. Misleading product, frustrating process, and a complete failure to deliver what “prepaid” implies.

15 April 2026
Rated 5 out of 5 stars

We love Visible

We love Visible! My husband and I switched from Verizon and have no regrets. The price is so much better, coverage is just as good, and no big contracts. We couldn’t be happier!

15 April 2026
Rated 1 out of 5 stars

Not the most reliable

The promo code never worked when i set up my account, so i pay the regular $35/month. My calls are frequently spotty regardless of my phone showing adequate signal or not. Another issue i have ran into is frequent pauses to data availability. Just the other day I was without my phone for many hours with it stating that I had no data and to contact visible with questions. When I was finally able to get onto wifi and look up my account, it was still showing active and paid up. The next day my phone was connected again. This makes it hard to say that visible is a reliable carrier. Very disappointing.

15 April 2026

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