Virgin Voyages Reviews 1,315

I have cruised on a number of cruise lines but never Virgin Voyagers. A good friend suggested that I try Vrigin. I am so happy I did. The staff were all helpful and attentive with a high morale, all the speciality restaurants were first rate, the enterainment was as good as anyother line, and the ship was clean throughout. I will never cruise on another line again unless a friend or family member has already booked another line for a milestone and asked me to join them. I look forward to my next Virgin Voyagers cruise!

Very enjoyable and good value as it included wifi, gratuity (changing for 2026), all restaurants, etc. There are no drink packages for alcoholic beverages or specialty coffees or specialty juices, but you can buy a bar tab in advance that includes bonus incentives. For people who don’t drink a lot, this was great.

We were on 11 day cruise in Caribbean and very much an older demographic.

SHIP: although I appreciate the nautical theme and vision for the design, I thought there was too much “hard” seating and wasted space. Areas around pool were claustrophobic, whereas other deck areas were almost empty. Daybeds should be replaced in prime seating areas as they take up too much space, and placed in spaces that are underutilized. Outdoor gym is one such wasted space with very few people and no comfortable seating. Very few quiet spaces where one can enjoy the sun without music in background.

ACTIVITIES: none really appealed to us, as many to do with shopping or going to spa. The good ones were always “sold out”.

SERVICE: excellent and hard working staff

CABIN: I requested bed topper so our bed was more comfortable than my son’s who was 2 doors down. LOVE THE HAMMOCK! Appreciated a true balcony rather than an “infinite” balcony. We had plenty of storage space. Great selection of movies, etc. on entertainment system.

DINING: Overall it was very good to excellent. There were duds, especially in the Galley which was hit and miss. At lunch, the chicken breasts in the Galley were often overcooked and it tasted like they were “recycled” into the daily curries. The curry sauces were very good, too bad the chicken pieces were hard. The same goes for the beef bourguignon they had one day where beef chunks were very hard instead of being fork tender. Fish in the Galley also tended to be overcooked. Pastries looked really good but tasted 6-7/10. We only had dinner once there and the beef Wellington was very good.

Virgin’s restaurants were very good; only drawback is you have to book in advance to get prime times. Test Kitchen was very good as they allowed us to substitute items if they were not to our liking. Rojo, overall, was our favourite once we asked the kitchen not to salt our steaks as they were too salty when we tried it first time (must’ve salted before cooking and again before serving). The fish was outstanding and perfectly cooked. Pink Agave’s sous-vide duck was my personal favorite. Their guacamole was surprisingly tasteless for a Mexican restaurant. The Wake’s clam chowder deserves its fame; however, bone marrow was tasteless. The dorade was excellent. The steaks were decent but lamb chops were underseasoned. Extra Virgin was our least favorite as I make better chicken liver mousse and arancini. Only decent pasta was seafood but steak was decent. Gunbae was 7-8/10, but very noisy. Make sure you are seated with people with similar food restrictions as we were seated with another group who had allergies, etc. and it really changed the order of the meal, which we didn’t like.

What I’m not impressed with is booking system for restaurants. We were fortunate that we got all our bookings as we set alarm for when our “tier” for booking opened up 60 days in advance. However, those who had to wait were out of luck. Yes, they do have bookings set aside once you are on board and can access ship wifi, but again, those who had priority boarding got first choice. With the new booking system as of January 2026, it forces you to upgrade your cabin in order to get priority to reserve restaurants before you board the ship.

ENTERTAINMENT: was about 7-8/10 overall. Our first show, Duets, was not very good. Many people, including myself, walked out. Only one out of three singers could really sing. The one show I really wanted to see, which I had booked in advance, Up With a Twist, was cancelled at last minute due to staff illness.

Would I go with Virgin again? Yes, as long as pricing is better than competitors for what it includes.

I recently sailed with Virgin Voyages during a work trip to the Cayman Islands and chose this cruise based on its awards and reputation as “#1 each year.” I expected a premium experience. What I found instead was one of the worst price-to-quality ratios I’ve seen in cruising.

I honestly thought Norwegian Cruise Line was the bottom, but Virgin Voyages managed to set a new low.

1. The Buffet System Is a Disaster

There is no normal buffet like every other cruise line has. Instead:
• There are 5–6 small food stations
• Each has a separate queue and wait
• You cannot serve yourself
• Staff hands out food and you wait with a buzzer card for every item

Example: salad in one area, oatmeal somewhere else, drinks somewhere else — all separate lines. It’s inefficient, slow, and completely kills the buffet concept.

2. Restaurant Booking is Impossible

Booking restaurants in advance? Forget it.

Everything was already fully booked months before the cruise and I was unable to secure reservations in the app.

Only way I got in was by asking in person every day as a solo traveler and they seated me with other solo guests. To be fair: the food in the restaurants was excellent. That’s the one strong point.

3. Terrible Ship Layout & Design

This ship is designed incredibly badly on the inside:
• No large theater for main entertainment like other ships have
• Tons of tiny rooms instead of a few well-designed areas
• Navigation makes no logical sense
• You often cannot walk forward/backward on the same deck and must go up/down repeatedly

It feels like a maze, not a cruise ship.

4. Staff Motivation was Low

Most of the staff seemed unmotivated and uninterested. Not rude, just not engaged. It did not feel premium at all.

5. Parties Are Good BUT…

Parties are well-produced and decent quality. However, if you are sailing from Miami and looking for nightlife, it makes no sense — Miami Beach has far superior venues, DJs and energy without paying for a cruise.

Overall

This is a terrible product for the price. The marketing and Instagram hype do not match the actual experience once onboard. I regret choosing Virgin Voyages and will not sail with them again.

The only good part was the food quality in restaurants everything else was a disappointment.

Not recommended!!

We recently sailed with Virgin Voyages for the first time and overall had a good experience. The food on board was excellent, the ship itself was exceptionally clean, and the staff consistently impressed us with their friendliness, professionalism, and genuine effort to create the best possible experience. We also really enjoyed the ports we visited and appreciated the generous amount of time allotted at each stop. It was also refreshing to not be "nickel & dimed" for every item on board. We loved a lot of the extra's you get with the price of the cruise. While we paid a little more than other cruises, it was worth not to be "sold to" every moment on board.

Where things felt different, especially for a cruise marketed toward adults, was in the entertainment and nightlife. While the individual entertainers were talented, we found the overall stage productions, creativity, and show material to be a step below what we’ve experienced on other cruise lines. Additionally, it was surprisingly difficult to find a place to dance or enjoy late-night fun after about 11:30 p.m. The ship seemed to wind down early, and we were surprised that there wasn’t a dedicated dance club or late-night venue that stayed lively into the night. These aspects were disappointing, though not enough to ruin the trip.

The highlight of the onboard entertainment was the “Red Night” party by the pool. That evening delivered the kind of energy and atmosphere we expected from an adult-focused cruise, and we would have loved to see more nights like that throughout the sailing.

Since this was our first Virgin Voyages experience, it’s possible our expectations—shaped by the “adult cruise” branding—played a role in how we perceived certain elements. In the end, we truly enjoyed our time with family, the ports we visited, the people we met, and the unique touches Virgin brings to cruising.

Now that we’ve experienced Virgin Voyages, we’ll likely choose a different cruise line in the future that aligns more closely with what we’re looking for. But we’re glad we tried it and appreciated the new experience it offered.

Virgin is a FABULOUS adult experience. No kids! The embarkation and de-embarkationre seamless. The food is amazing, and it's a lot of adult fun! There were great shows and something to do for everyone. We will return.

Tons of fun, making new friends, incredible food, and great entertainment. My only suggestion to newbies is start doing your homework as soon as you book. That was the newbie mistake I made. There is so much to do, reservations you can make, etc. that it takes time. I started two weeks before my ship was to sail and I missed some opportunities because of that. I'm already viewing new options for my next cruise.

Wow, just wow 🤩
I’ve done a couple of cruises, but Virgin top it for me.
The entire experience has been exceptional. A HUGE shout out to the staff, their customer service is impeccable - the personal touches really do make a difference (remembering your name, what drinks you like etc). The Scarlet Night was amazing, with a guest appearance from RIchard Branson who was cruising with us. A truly humble guy:
If you don’t enjoy your cruise with Virgin, you’re doing it wrong.
There’s a couple of minor points that would make it even better, but a holiday I’ll not forget, thank you. ☺️

The idea of adult only is great. I thoroughly enjoyed my experience. There are several issues I want to draw attention to. The menu was lacking in some areas. The taco bar didn't serve quacamole or other enhancements necessary for a great taco. The wing station should have offered ranch dressing and other sauces. How do you think Americans eat buffalo wings? Stick with seasonal fruit. The water melon etc was horrible. No taste. Enjoyed the rest of it. And for exit from ship at ports, the lines were too long. You need several exit points with more than one scanner. A large crowd leaves but re entry was easy. It was staggered. The music at the party on scarlet night was too much of one type. Quite a few of us on cruise are boomers. Music selection should have been more varied. I don't like techno under everything. DJ was awful. No dancing just bouncing up & down. Get a DJ who plays over several genres. At pajama party, not enough bars or bar tenders. Grown ups drink. Had to wait over 40 min to order beverage. Maybe portable bars on wheels for soft drinks? Just a thought. Btw my sister owns an event planning co in So Calif. We've serviced several large gatherings' corporate' private and mega churches. We have the experience in logistics' transportation' set up and break down and every thing in between. I know what I'm talking about.
Thank you for providing this platform.

This was our second Virgin Voyages sailing and it completely lived up to the hype, again. The overall vibe was relaxed, fun, and very well run.

Dining service was consistently strong. Razzle Dazzle, Extra Virgin, The Wake, and The Galley all delivered great experiences, with staff who were friendly, attentive, and genuinely engaging. On the Rocks was also a favorite, great drinks and great atmosphere.

Entertainment really stood out. Plan V brought high energy and kept the crowd engaged, while Kairi Latin Trio delivered excellent music with a warm, personal touch that made their performances feel special.

Overall, an easy cruise to enjoy with great service, great entertainment, and a crew that clearly cares.

Writing this review based on a dangerous spa experience and the truly terrible customer service we received after the trip.

1) Dangerous Spa Experience: I booked a specialty massage and was placed on a dangerously hot bed of rocks/coals that quickly left we a heat stroke. The masseuse did her best to cool me down, but I was then sent to the medical area where they told me to get an IV drip. Based on other negative experiences on this trip, I wanted to confirm that the IV drip was going to be free (which seems obvious for a medical area), but was then informed they were going to charge me hundreds of dollars for this! Truly unacceptable in a situation where a guest needs medical attention.

2) Misrepresentation of Room: The agent we spoke with while booking our cabin provided inaccurate information. They assured us that the lifeboats would be below our immediate sightline, yet they were directly in our view.

3) TERRIBLE Customer Service: We were overcharged for variety of purchases and spa services during the trip. We tried to resolve this issue for months following the trip. My fiancee and I sent dozens of emails, called multiple times with hold times of up to an hour, and received so many messages from different customer service reps saying this would be taken care of.

Needless to say, none of the above was properly addressed by the Virgin team, even though we gave them every chance to make it right. We will never be traveling with Virgin Voyages again, and this trip has made us reconsider ever traveling with any Virgin brand.

Onshore Excursions BE VERY CAREFUL the description is not acurate. Jamaica culture tour THE WORST of my life. Gunbae Corean grilles restaurant THE WORSE of all DONT GO I was seat with people with no table manners YOU CANT CHOOSE with whom you are seated and the food very bad

This was our first Virgin cruise and we were very happy and will be back. One thing that I do wish we had more of while on board was more middle day entertainment and shows. I missed quite a few shows due to limited times and conflicts in schedule. I'd also like to see more variety in music. I like rock music and that would be a good option to include

We took a Virgin Cruise this December for our birthdays as we do every year. But Virgin is completely overrated and overpriced. I call this ships the IKEA ships. Very hard chairs and beds. Hot tubs with no jets. Shows very low quality. Bad drinks, Party crowds and lots of drinking. No buffet so you will have lines to get any food in the main area specially for breakfast. Crowded. The food is good but that is all but small portions and they don’t care much about giving you more is like they want to save every where. Cheap decor and cheap quality drinks. Maybe a good cruise for young party people but not for someone that expects quality and great service. Very disappointed.

We have a history of cruising aboard Princess, NCL, other cruise lines, and Virgin was the worst by far. Ikea grade furniture throughout the ship. Public spaces furniture was falling apart. Staff in public spaces was very uncourteous and on their cell phones constantly. not enough Bathrooms and only at the Fore and Aft of the ship. I could go on and on ... But even if the cruise was offered for free I would pass.

The one thing that stands out and is most beneficial with Virgin is the ADULT ONLY concept! They have nailed this and it's amazing. We enjoyed our trip but there are few things missing when you compare to the other cruise lines like more shows, more food variety in the galley, the taco stand staying open. Our favorite restaurants were Pink Agave and Korean BBQ restaurant! Phenomenal. The bartender Dania was our favorite and the the servers in the restaurants were very nice. I fell unfortunately on the wood floor in The Wake and went to medical center and the doctor was very short, not courteous and kind of rude which was unfortunate as a representation of the cruise line and his bed side manner with me was less than comforting and almost as if he didn't believe the pain i was in. It was a put off for my husband and I both. Outside of this, we did enjoy our trip with no kids, the ship was nice, rooms decent, food decent and we would return for that reason but Virgin would not be our first choice cruising if we were looking for more variety.

If you're not having a good time on a Virgin cruise - you're doing it wrong. Forget what you know about cruising and enjoy this new interpretation of fun at sea. Eclectic food choices, cutting edge entertainment, tech infused cabins and - most of all - socially responsible. It is go with the flow on a Virgin Cruise. My only fear is that the competitive industry will induce Virgin to sacrifice some of its prime features. They've already doubled back on their 'no tipping' policy and their 'disembark at your leisure' system. What's next? Kids? Premium dining? All Virgin's lady ships are similar, so book the one that best suits you. It costs a bit more but I found it was worth it for a unique experience. After 50 years of cruising, I decline to iterate the small challenges that come with travel and recommend giving something new (now not so much!) a try.

his was our third Virgin for 2025 (six total cruises for for the year). The food/dining (as well as adults only) was great, and what drew us back. However, recent changes to loyalty program and the commitment of what was not impacted for pre-booked travel prior to that change (trying to deal with what was effected on board for pre-booked), will make this our last Virgin Cruise. Minor thing for most, but major for us (especially due to remote work). The desire to resolve issues onboard are always (as with second cruise) deferred to "corporate" for something that was committed for all cruises that were pre-booked was not acceptable to, and inferring I was not being truthful about the previous cruises (telling me I had upgraded wifi previously, when I didn't) really impacted me. I knew the next time I would have to upgrade internet (due to their change), but not for this one. I even chatted online reservations two weeks prior to ensure I understood the communication. Again, understand this is not major for most, but it is for us (as often as we cruise). I know for this issue (I also had another one related to loyalty level, but they don't care of that) could have been easily resolved paying the $210 to upgrade internet, but it was the principal. For that reason, we will not travel Virgin again.

Just i can say an Amazing trip, the crew, the quality of the food is top, the ship is great, we will back again soon, and the price is fair too.

Cabin, service, food, friendliness, entertainment, itinerary, cleanliness, value. Everything exceeded out expectations.

This cruise is an amazing cruise and my second in 2 years. The majority of passengers are open-minded, accepting, and genuinely nice people. You have people from all walks of life and the world that are on the cruise to have fun and meet people. The cruise is very LGBTQ, couples, family, and everything in-between friendly. The dining, nightlife, island excursions, etc. are all spectacular. There is little to no conflict, fights, etc. on these cruises also. If you are an open-minded person who is looking to relax and have fun, this is the cruise for you.