Virgin Voyages Reviews 

We were given a defective suite (the Sweet Aft Suite (11009A) that had intermittent creaking, rattling, and cracking sounds in the wall above the bed, which became apparent as soon as we left Miami. We asked various Virgin employees for help with this problem. A total of seven people heard these noises. Two Virgin maintenance crew members said the room would have to be taken apart for at least two days in order to find and correct the problem. We asked our Rock Star Agent if we could move to another room but he said that all other suites were taken.

We then spent all of the second day, trying to resolve this problem, but got no help at all from these three Virgin employees: (1) the Sailor Services Manager (name unknown) who twice refused to meet with us about this; (2) Jonathan the Manager of the Rock Star Agents who also refused to meet with us; and (3) Alfredo, our Rock Star Agent, who was less than helpful, lied to us, and ultimately told us that the noise did not exist and we would just have to stay where we were.

By Sunday evening we were extremely angry about how we were being treated and that we had a defective room where it was impossible to sleep because of the noise. Fortunately we had a friend on board who we told about our dilemma. He knew the right people and was able to get some action taken. Within the hour we were moved to a new suite that was identical to our first and completely noise free.

This was the worst customer service we have ever experienced. The Sailor Services Manager, the manager of Rock Stars, and our Rock Star Agent have no business working in hospitality or customer service at any level. They made no efforts to do their job—which was to provide Virgin guests with a smooth and enjoyable vacation experience. Instead they treated us with indifference, dishonesty, and contempt.

We love to cruise but we will never sail on a Virgin ship again.

We had an amzing time on Brilliant Lady.

The ship is amazing, the food even better and the Staff the best.

Henry (our cabin guy and also his assistand, whose name i forgot unfortunately), Emi (the Galley and Extra Vergine), Mary Ann, Corsi, Charlie (all at Rojo), Deepak (The Wake), Octavio (Pink Agave) only to begin with. Everyone was beyond wonderful.

All the different ship spaces are modern and so much fun.
There was something to do for everyone at anytime but also some quieter spaces, if you wanted to relax.
We would have stayed longer, if possible. We went to the gym a few times and also for sportive people, there is an amazing offer.

From check-in, do disembarkation and embarkation on the islands, everything was organised very well and there was little to no waiting time.

We of course enjoyed the fact, that the cruise was adults only ;)

It started the first day when we arrived in our cabin and the corner of the bed met the desk so there was no way to walk to the closet without sliding across the bed. Then we noticed the fridge wasn’t working which needed to be replaced. Then as we were leaving the cabin to go to dinner with friends, the cabin door wouldn’t auto lock securely. I had to call FIVE times, and ask our cabin steward to help since I wasn’t going to leave our cabin unsecured. I’m glad I didn’t, because a couple on the wrong floor accidentally opened the door while I was waiting on maintenance. I missed our first dinner with friends we haven’t seen in 10 years. Not the way I wanted to start my first cruise with Virgin. Then on the second day when trying to use my prepaid premium WiFi, it didn’t work as stated. Not only did it not work correctly then, but it never worked correctly the entire cruise despite my having to go to Sailor Services every day for the remainder of the cruise. While the food was excellent in some of the restaurants, the entertainment was mediocre at best. However the lack of customer service that my friends and I received when issues arose with our cabins as well has truly been the worst we’ve experienced in the 17 cruises we’ve taken over the past 25 years. Sadly, this was our first and will be our last cruise with Virgin. I guess our expectations should have been lower. We are not the type to complain, but I am glad to have this opportunity to share our experience with the hope that future cruisers won’t have the same or similar experience.

I went on a cruise a year ago and it was great. One one now and there is a lot of boring downtime. Here I am on scarlet night again waiting for something to happen. There is nothing to do after 7 pm until 11 or midnight which is a super long lull. I have found myself going to bed early just because I am bored. Where are the happening crew? Where is the diva? The fun???

terrible never again
its like a carnival ship but with adults
heard some hate speech on this boat and discrimination

Best cruise we have been on. The cast is amazing and really know how to get the crowd going. Food is fantastic and so was the ship. Brunch and Dinner at the Wake are a must. Also, make sure you try the test kitchen as well.

The excursions were also on point. Did a Lobster lunch/Catamaran cruise and a Regatta Race, where the crew is you. They teach you a position and you race against another group (US/Canada).

We did get off the boat at each port and found something fun to do, whether it was a tram tour or spending time on the beautiful beaches. Don't skip.the local food...you will not be disappointed

Loved all the themed nights and how everyone just had a good time. Make sure you check out virgin pages before your cruise so you can participate.

We are in the process of booking the next Virgin cruise and already are so excited!!!

Just finished a cruise on the Valiant Lady out of San Juan with @VirginVoyages. I know that everyone’s experience is different. People take Virgin and absolutely love it. And others like me…. Not so much. Again this is just my experience. Virgin is overhyped and underwhelming when you cruise with them. They amp up the no kids on board policy which is great but it doesn’t make up for the other issues.

If you are not a Rockstar, don’t expect anything above and beyond. I paid for two people to come on the cruise and because of the government shutdown, he had to stay home. I asked simply if I could have upgraded internet to keep up with my person back home and was scoffed at by guest services. This trip was very tough not having my person next to me and to be treated in that way, hurt. I definitely felt less than. Maybe as a Rockstar, they would be more attentive and less likely to respond in the way they did.

Cleanliness was ok on the ship. The beds by the pool, be careful. I developed a rash from laying on them. Had to see my doctor for it. Parts of the ship smelled like dirty mop water. Areas that looked like they hadn’t been clean in a bit. A few people even had bed bugs in their cabin.

At one of the restaurants, the server handed me a plate which was scolding hot. It burned the inside of my hand that has just now healed. The server after the fact reminded me “oh yeah, hot plate”. The management of the restaurant didn’t seem bothered and I had to go wrap my hand myself. A couple of servers at other restaurants seemed bothered by simple requests from our table… can you bring 2 diet cokes so you don’t have to run back and forth so quickly. Met with rolled eyes and terrible expressions. We were so super nice during all of our meals.

Things were broken. Exercise equipment. Automatic doors to the galley you had to force open with your hands several times. No ice at one point because ice machines were broken.

Gym way underwhelming. Shows underwhelming.

Book as a Rockstar, you might have a better experience.

This is primarily aimed at Virgin Voyages IT systems. Unbelievably crap. It is like it has been purposely designed not to work properly in an effort to ensure that customers DO NOT get their loyalty tier bonuses.

But the most annoying thing is that for years I have personally told them how poor the IT system is and yet years later it is unchanged.

There is also no way of complaining, and Richard obviously does not care as he is getting his money.

The vast number of extraordinary events, extremely cordial crew, and delicious food with immense options, made the experience great!
Since it was our first voyage and cruise experience, we took 2-3 days of 6, to figure out the interesting novel spaces around the ship. An app buddy to connect first timers with experienced sailors would be a great app feature.
Will definitely go on another voyage in Europe!

Its so hard to even start! It's hard to single out just one thing; the entire cruise was absolutely perfect! The room was super clean and spacious with tons of amenities! The red hammock on the balcony and the warm wind in my hair. The food was excellent, top-notch, and the crew was incredibly friendly and chatty. I don't know if I'll be able to go on any other vacation after my cruise on Resilient Lady... I think I'll only be going on cruises with Virgin Voyages from now on!

The cruise was close to Perfect! We thoroughly enjoyed the entire experience from the food to entertainment to “chill time.” The only negative was the bartenders who had a tendency to ignore me when I came up to order. This happened twice on the ship and once at the Bimini resort. My husband had a similar experience. I can only speculate as to why that occurred. I would however suggest that 3 times makes coincidence highly unlikely. Other than that, a great trip and great experience.

This was the first time the five of us took a Virgin Voyage, and we absolutely loved every minute of it.
I was especially grateful that there were single rooms available at discounted prices‼️🫶🏼

During our six nights stay these wonderful employees stood out as going above and beyond & I hope they get some special recognition:

IDA & Fayaz- room stewards
Amjim - 6th floor bar - On the Rocks ~ best drinks
Giam - The dock, super friendly
Vina - redemption spa, lovely massage
Julia - Gumbae- our first night dinner and it set the tone for the whole cruise
Tri- Pink Agave
Lisandro -Virgin store
Jeriel & Kevin- Pizza Place
Naheed - Test Kitchen
The Wake - Lungelo & Surya

Room service was amazing, superfast, and cheaper than at a bar !

Only issue was with getting back on the ship in Cozumel, the captain heard us and offered a free hour of bubbly with a band which was super appreciated!

~If I had to make any constructive criticism, it would be the Test Kitchen. Having to pay $40 extra for what someone considers fancy drinks that compliment fancy food was not a hit in our group. If I am not finishing my adult beverages and or dishes there is something wrong and this was the only meal I wasn't excited about or stuffed afterwards.

But all in all, absolutely,
5 ⭐️'s for the room, the activities, the employees, the food and drink options‼️ 🥇 ‼️ Oh & not having to worry about having cash for anything especially tipping was a bonus.

We will definitely be back.

Food was incredible. Activities were plentiful & entertaining. Entertainment was varied & excellent. Crew were amazing. Good Value considering What's included as standard.Would definitely strongly consider a repeat performance.

Disappointing Service

while I had the same expectations from taking literally the same ship 3 months ago, this experience was a complete joke—largely due to the behavior and attitude of several crew members.

Throughout the voyage, I encountered multiple instances of rudeness and unprofessional conduct from staff. Requests for assistance were often met with dismissive or condescending responses, and on several occasions, I was made to feel as though I was inconveniencing the crew simply by asking for help. Basic courtesy and hospitality—qualities that should define a premium cruise experience—were noticeably absent.

Dining staff in particular seemed overwhelmed and at times visibly irritated with guests. On one occasion, a team member responded to a simple question with an uncalled-for level of sarcasm, which left a poor impression. Even when concerns were brought to the attention of guest services, the follow-up felt insincere and lacked accountability.

I understand that cruise operations can be demanding, but professionalism and respect toward guests should never be compromised. Unfortunately, the lack of genuine customer service overshadowed any of the ship’s positive features. Virgin Voyages markets itself as a modern, guest-centered cruise line, but this experience did not reflect those values.

It takes a day or two to get into the groove. If you’re used to the traditional cruise routine set dining times, massive main dining halls, formal nights you have to unlearn all of that. Virgin throws that old rulebook overboard. The freedom is incredible. The ship feels more like a modern, adults-only boutique hotel than a classic cruise ship. It’s relaxed, it’s contemporary, and you do things on your own schedule. Once we adjusted, we loved every minute.

Virgin Voyages redefined cruising for us, just like Bluevestapty investment has redefined how we grow wealth. Both experiences prove that stepping away from the traditional ways whether in travel or investing can bring unexpected freedom, flexibility, and satisfaction

We had an amazing time with great company and plenty of laughs, but I have to admit, I was disappointed with the overall service on this cruise. It was our first time sailing with Virgin, and unfortunately, it will probably be our last.
Having traveled with other lines before, this was by far the most unfriendly crew we have encountered. A simple “Good morning,” “Good evening,” or “How are you?” goes a long way, yet those moments were few and far between. At times, it honestly felt like some of the crew did not want to be there. We even purchased a Rockstar Seriously Suite, which the wristbands didn't avail us to any elevated hospitality. Upon embarkation we were directed to a lounge where we were supposed to meet our Rockstar Agent. We waited for over an hour and still were not able to meet with her. No one even approached us until 45mins passed. We finally met her in the evening after dinner when returning to our cabin. We also were surprised that they misplaced my luggage. Thankfully I had an apple airtag in my suitcase and saw it was on the ship. Once they returned it the luggage was damaged.
The long wait times to reboard in both Key West and Bimini did not help either, and it is definitely something the hospitality leadership should review. I would suggest they take a page from NCL, Princess, or RCCL on what genuine hospitality really looks like. Another example of poor service was when I went to the upstairs bar at the Manor on Halloween. I asked for two waters with two limes, the bartender plainly said "No" to the two limes, I thought she was joking and I laughed. I asked again and she said "No" again.
That said, the highlight of the trip was without a doubt the people we shared it with. We had a blast together and kept the positive vibes flowing no matter what. Shoutout to The Happenings Crew for doing an awesome job during embarkation and throughout the cruise. They truly stood out.
Sail Date: October 2025

We had really high hopes for this trip, and i wish i could give it a better review, because they did do some stuff really well (ship decor, gym, parties, pools, drinks etc).
The biggest issue is they basically starve you, unless you want to eat disgusting slimy or tasteless buger or eggs. It should be called a Weight Watchers Cruise.
They only have 5 dinner restaurants for 2500 + people. They promise you reservations but dont deliver. We tried to make reservations weeks before our cruise and they were booked. They said you can make them on the ship-which is a lie. They PROMISED on their website and via emails that there are more than enough reservations and dinner restaurants for all guests, which is a big lie. We Tried every night and were on all the waitlists and basically starved every night. There were 50-70+ cabins/couples on the waitlists every night. Also, almost no breakfast options are available on the ship-only like two small food truck type places with a few items. The Room service has only like 5 items on it and it’s absolutely disgusting inedible food. They also say it’s all inclusive-which is also a lie. We planned on buying alcoho of coursel, but they charge you $44 a day in gratuity (not mentioned on most of their website, during booking, after booking, or via emails), plus the coffee and pressed juices and a lot of the food is only available for purchase. We spent like an extra $1500+ on food and alcohol.
The pool service food is the same nasty food as the room service menu, so we ended up starving by the pool also.
The service takes insanely long (room service, food service, and cleaning service). Like im talking 1-2 hours for snacks and water.
Another thing, the beds are extremely uncomfortable. We were both in pain the whole time and barely slept (we had very upgraded suite by the way).
Also beware, because of weather they obviously change a lot of excursions and plans, which is fine. But we have waited 10 days and we still haven’t been refunded over $1000 for excursions they canceled. You have to pay in advance for your excursions, and they charge you right away. if they cancel, they say you will be refunded, but it doesn’t happen anytime soon. It’s already a week plus after our trip ended and we still have not been refunded. And we have contacted them about it.
Another enraging thing that you should absolutely be aware of, is you will spend 240+ dollars on Wi-Fi. What they do not tell you, is you absolutely have to upgrade the Wi-Fi. The Wi-Fi that they claim is free, only works for their app, and does not work for the rest of your phone. So you will have to buy an international plan while you are out at sea. Also, their “free” Wi-Fi does not work on the app once you leave the port. They say it’s $160 to upgrade (which is so absurd), but that’s only for one device per cabin, so we ended up having to pay an extra $80 to add my phone to the WiFi ! So we ended up paying $240 for Wi-Fi. Another thing they do not add, is once you pay for the Wi-Fi, it disables the rest of your phone. You have to turn your Wi-Fi off in order to use the rest of your phone, every single time. So not only did we pay $240 in Wi-Fi, we ended up having to pay another $75 for both of our phones to have international plans the whole time. It’s absolutely absurd. They should put it on their website and in the emails that you will be spending an extra 300+ dollars for Wi-Fi and service.
I’ve also never heard of an app disabling the rest of your phone. You’re literally unable to use your phone if it’s on the Wi-Fi. You’re only allowed to use the app.
To top it off, on the last day, everyone had to carry their luggage and suitcases down 5 to 7+ flights of stairs. They don’t have enough elevators for everyone on the ship. So I saw people with canes and elderly people and everyone just lugging 40 to 60 lb suitcases down flights of stairs, sweating. It was a horrible experience, leaving the ship. It blows my mind that they don’t have enough elevators to accommodate everyone on the ship. We struggled with the elevators most of the time, having to wait 5 to 10+ minutes and sometimes just walking multiple flights of stairs instead of taking the elevators. Which would’ve been manageable I suppose, if we wouldn’t have had to lug four suitcases down six flights of stairs. It truly made the experience way way less enjoyable. You’re supposed to leave a vacation feeling happy and somewhat relaxed, and said we were exhausted and sweaty and frustrated.
All in all, unless you’re looking to sweat, work, pay a ton of extra money, not have your phone work, and basically starve the entire time, I don’t suggest using this cruise line.
A lot of these things could definitely be fixed if the cruise line cared enough. Hopefully my feedback will help them change some very important things.

Virgin Voyages offer great cruise experiences. Food options are best of other cruise lines I sail. Crew is amazing. They truly love their jobs and are always smiling and friendly. This is a great ALL adult experience.

Food was amazing, staff very polite. However the most of the time the service in the restaurants was a little slow, which seems to be due to being understaffed

It it often took 1.5-2 hours for dinner, which is a long time, sitting solo. One time, I was in and out in 30 min. which was fantastic. However that only happened once and I praised the crew for it.

But you do feel you waste time, when you wait for almost 2 hours for a meal. There's plenty of things you want to do on the ship instead.

VV is always a fun time! The entertainment highlight for me was the band, ‘Undecided Future.’ They were so much fun and had everyone dancing and singing along!

Perhaps at parties and DJ events, have more music and dancing for the sailors and less entertainment by the crew members. We love them, but we’re there to party and have fun 🤩!

The restaurants are nice, but they seem to focus more on fancy than being fulfilling. The pizza place and makers are always a favorite 😍!

I would like to see a little more vegetarian variety and foods like Mac & cheese, baked potatoes, lentil soup, and other options that don’t include meat or eggs. Also, go easy on the salt as many soups and the gravy were too salty.

The crew is awesome, second to none! Overall, I enjoyed ‘the grown folks’ cruise 🥳 and can’t wait until the next one!