Virgin Media Ireland Reviews 

Was a customer for several years broadband only. Always paid on time but as a precaution didn't set up a direct debit with them and I was right! If I did they would just grabbed my money for nothing now. Virgin media offered upgrade to hub 5 for better WiFi coverage with the same 500mbps speed for 70 euro per month instead of current 64 Agreed despite only exchange of hub should be free but they demanded for this additional 6 euro payment per month. Was sitting without internet for two days because hub 5 didn't work. First bill came 64 and I paid it straight away. Cooling period is finished and today received this: account number 83624231
€ 110.28
Pay now
Your latest bill:
Due€ 140.00 on 28 Mar 2026
So instead of 70 euro per month they charged me 110.28 plus want to rob me of 140 euro falsely declaring a 140 debt. Disgrace. It is not any mistake. Mistake is when you charged less.
The point is - never ever set up a direct debit with them or cancel it later on. One day they will make attempt to steal your money but will not succeed. I will not contact them to loose my nerves - 💯 they deliberately created this dirty provocation. Will change internet provider instead.

Appalling customer service.
The worst experience I ever had.
I was a customer of Virgin Media for 4 years.
Cancelling my service was extremely frustrating.
I had multiple calls trying to cancel my account, on hold 50 min
Very disappointing.
STAY AWAY FROM THEM!!

Shocking customer support, tried to cancel my account, I had to wait in queue for just above an hour. There is no other way to cancel. This is basically kidnapping.

The worst experience I ever had. Signed up for SIM only service and ordered three Sims on Tuesday and was told they will be delivered next day. Never got it the next day so I rang them on Thursday. The guy on call said there was some issues on their end and he created a different order and told me it will be delivered on Friday. On Friday instead of receiving my order I received another email with a new order number. Tried to ring customer service but the chances of getting an answer is next to zero. Was hoping at least on Monday I'll receive the Sims but again it wasn't to be. Received a message from DPD that my order has been delivered but there was nothing in the post box when checked. I ring the customer service again and after waiting nearly an hour the guy who answered the call told me it seems like the order has been delivered to a wrong address. I had enough already and I told him to transfer me to cancellation department. I have to explain the whole procedure to the cancellation department again. At the end I told them to cancel my contract as I was still in the cooling off period. The lady on the phone told me everything is done and my contract has been cancelled. One hour later received another email stating debit card confirmation instead of cancellation. This company is a complete rip off. Try to stay away from this as far as possible

Absolutely awful experience I’m trying to sent the modem back can’t get a hold of them saying it’s zero waiting time but waited over 30 mins I told them either get me an address to sent it back or going to the bin now they sent a text for an engineer I’m beyond frustrated with this

Can't talk to anybody I spent literally hours on the phone so tried to get online to cancel my account dont know my username and they won't send it to me because that isn't my number or my email and they sent me an email to tell me so I will stop my direct debit and they can whistle for their money

I’ve rung them to cancel my account but they kept me on transferring to different departments. Waited hour to speak to a right person. Very disappointing.

Appalling customer service, issues just do not get resolved. Months of phone calls to them to resolve incorrect billing, being assured each time it has been corrected and still being over charged. Steer well clear.

I have been with Virgin Media for 4 years with my mobile phone and when my contract ends in June this year I won't be renewing with them. I have fohnd VM to be very expensive - €200+ for no apparent reason, and impossible to contact a real person to discuss. V frustrating and annoying. Never again.

Arranged 3 appointments with Virgin Media to upgrade my Router. Waited in each time and each time they failed to show up. No explanation given.

Appalling company with zero customer service.
Transferred over following experience in the UK.
Connection was a nightmare and involved hours with technical help.
Still couldn't get the phone line live.
24 hours later the account was cancelled.
Given this was late Friday, despite customer service apparently open on the website information there is nobody who can assist until Minday morning.
As a result two 80 yrar old parents have been left with no phone or Internet all weekend.
Absolutely ridiculous that customer service isn't there at weekends.
Joke of a company taking the p××× out of Irish customers.

If I could give a 0 star I would. I’ve been paying for broadband with virgin media for a year now and still can’t register. Tonight I said I’d properly try and every time I tried to register the link sent to my email was invalid. I tried different emails to see if that would work and the same thing. I literally wasted half the night trying to register to get into my account. Pure useless

You're paying more than you'd pay anywhere, and the service is still shockingly bad.

Slow, full of repetitive ads for as long as 6 minutes. Problematic to fast forward or rewind. Completely useless app

One of the worst customer service team... multiple calls trying to resolve issues, with no help..

By far and away the worst Broadband provider in the country.DO NOT SIGN UP.
UK coaxial connections for Irish ONT boxes - another way to charge extra for an engineer visit.
App does not work properly. Website does not work properly.
Wait times on call lines 50mins to an hour - this is obviously because of the awful service they provide.
While you are waiting to be connected, which in my case was taking a month - you receive a bill for a service you have not yet used.
Stay away folks.

Terrible experience, would give 0 stars if possible, moved house and tried to get Virgin Media installed, first they delivered the wrong equipment, then allocated the incorrect serial numbers to their own modems.
Numerous conversations with agents on the phone and on the app not one of their promises to resolve the issue was kept, 3 weeks after initial installation was told they would send out a technician 10 days later to fix, and was charged even though the service was not operational.
Worst Customer Service I have experienced with no follow through on commitments to resolve issues created by their staff.
Will be cancelling, requesting refunds and getting an alternate broadband provider.

Appalling customer service. I have had no data for over 4 months. They terminated by number of over 20 years without my permission after I spent over 50 minute trying to ring their helpline to query an overcharge. A woman who barely spoke English refused to get me a manager. The social media pages are no better. Rachel kept telling me to have a great day and ignored 6 requests to escalate to a supervisor. I have no way to make or receive calls. I will be taking the matter to ComReg.

New phone. New provider. Wanted to port old number but when I send a message to my husband its coming up with the temporary number that had to be put in on the Virgin website to go through the procedure of porting. This has been ongoing since 20th Feb 2-26. It's now 7th March. I am going abroad soopn and my phone holds all my travel info. I need it to work.

I was a customer of Virgin Media and cancelling my service was extremely frustrating. It is very difficult to reach customer support, and when you decide to leave for another provider, the attitude changes completely.
Communication was unclear and the process was not properly explained. Even after I closed my account, I was still charged months later and contacted again about “unpaid bills”.
There was no real effort to solve the issue. Instead, responsibility was passed from one department to another and everything was blamed on “company policy”. The phone support was unhelpful and arrogant.
If this is how customers are treated when they leave, it makes people never want to return. After this experience, I will never consider Virgin Media again.

Based on my experience, the cancellation process seems intentionally difficult and poorly managed.