I needed to find a unique gift for a friend. I came across Virgin Gifts online. I loved the variety of experience gifts that are available. I’m only giving 4 stars instead of 5 because, the email deli... See more
Company replied
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Review summary
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I appreciate the representative taking the time to get the information I needed to use my birthday gift cards. He was very professional and patient with me. The link open up to virgin voyages gift... See more
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Our guide, Spencer, was fun and informative and offered many great suggestions for the rest of our Chicago trip. We were sorry to hear that the tours scheduled earlier than 3pm were able to go inside... See more
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Im excited to give this gift, but I wish there was a more transparent way to book dates.if I could select dates, id be happy to travel to that available location. Or choose an adventure with more avai... See more
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Company details
Written by the company
At Virgin Gifts, we're rewriting the rulebook and gifting anti-ordinary. Gifts don't have to be things. They can be moments, adventures, and stories that bring us together. As the US leader in experience gifting, and a proud member of the Virgin Group, we help people celebrate with gifts that bring them closer. That's why we've curated a collection of over 5,000 experience gifts across the US. Skydives. Sushi classes. Sailboat rides at sunset. If it sparks wonder, joy, or connection, it's exactly the kind of magic we're all about. And with free exchanges, instant e-voucher delivery, and no expiry dates, you can rest easy knowing you've found the perfect gift.
Instant eVoucher Delivery
Written by the company
- Life’s busy, we get it. That’s why all of our experiences come with free instant delivery, straight to your inbox (or theirs
Contact info
United Kingdom
- info@virgingifts.com
- virgingifts.com
3.9
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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It was easy to buy user friendly and…
It was easy to buy user friendly and looks like so much fun. It’s a gilt so hope they have fun.
Thx
8 May 2026
Reply from Virgin Gifts
We’re delighted to hear you found the experience easy to purchase Claudia, and it’s great to know it looks like so much fun. 💖
We hope the recipient has a fantastic time enjoying it! 🎁
Chantelle - 🌟🌟🌟🌟🌟
Cant use voucher
8 May 2026
Reply from Virgin Gifts
We’re really sorry to hear about the initial difficulties you experienced when trying to secure your booking, Kiarra, and for any inconvenience this caused.
Having looked into this further, we can see that Bulelwa from our Customer Service Team was able to successfully secure your booking for you - Chantelle.
Great resources
Easy to find, great activities. Great resource for maximizing fun with limited time in an area.
2 May 2026
Reply from Virgin Gifts
We’re delighted to hear you found everything easy to locate and enjoyed the great range of activities available. 🛒
We hope you have a fantastic experience, Daniel. 🎉
Chantelle - 🌟🌟🌟🌟🌟
I purchased a gift card for a friend's…
I purchased a gift card for a friend's birthday and I did not receive the instant email as the website stated I would. I checked both my Inbox and Spam folder multiple times with no such luck. This left me annoyed but Lufti, from customer service saved the day. He responded to each email in a timely manner and continued communicating with me until the issue was resolved. Thank you for all of your help and for turning an annoyed customer into a happy one.
5 May 2026
Unprompted review
Reply from Virgin Gifts
We’re really sorry the gift card email didn’t arrive as expected Kati, and understand how frustrating that must have been, especially for a birthday gift.
We’re so pleased Lufti was able to step in, keep you updated throughout, and get everything resolved for you. 💖
Chantelle - 🌟🌟🌟🌟🌟
Great customer service experience
Great customer service experience. Lufti was polite, helpful and resolved my issue efficiently. I really appreciated their clear communication and professionalism.
6 May 2026
Unprompted review
Reply from Virgin Gifts
We’re delighted to hear Lufti provided such a positive experience, for you Niamh. 🤗
A polite, professional and efficient service is exactly what we aim for, and we’ll be sure to pass your kind words on. 💖
Chantelle - 🌟🌟🌟🌟🌟
While I had an issue with booking being…
While I had an issue with booking being sent as one instead of 2, customer service handled it quickly and resolved the issue expediently. I am so thankful and happy. Thank you.
5 May 2026
Unprompted review
Reply from Virgin Gifts
We’re really sorry for the initial confusion with the booking, but we’re so pleased to hear our customer service team was able to step in quickly and get everything resolved for you. 💖
It’s wonderful to know you’re now happy and able to enjoy your experience as planned, Brian! 🎉
Chantelle - 🌟🌟🌟🌟🌟
I do not know what happened to be…
I do not know what happened to be charged but the coupon was not received, it seems that it was a scam, I do not know if I have already lost the money.
4 May 2026
Reply from Virgin Gifts
We’re really sorry for any initial concern or disappointment caused, Junior.
However, we can confirm that the voucher has been successfully received and was registered on May 05, 2026.
We hope all is now sorted for you, but of course if we can assist further in any way, just let us know - Chantelle.
Lufti was great and really very helpful…
Lufti was great and really very helpful with my query! Thank you ☺️
4 May 2026
Unprompted review
Reply from Virgin Gifts
We’re delighted to hear that Lufti was able to help and made your experience a great one. 🤗
We’ll be sure to pass on your kind words Kayley, as they’ll really appreciate it! 💖
Chantelle - 🌟🌟🌟🌟🌟
I purchased a voucher for Napa Valley…
I purchased a voucher for Napa Valley hot air balloon ride and it was a simple procedure. Purchased for 20 percent off retail price and it actually worked without a hitch!
29 April 2026
Reply from Virgin Gifts
We’re delighted to hear your purchase was quick and hassle-free, and even better that you were able to enjoy that 20% saving! 😍
A hot air balloon ride in Napa Valley sounds absolutely amazing, and we hope it’s an unforgettable experience, Julie! 🎈
Chantelle - 🌟🌟🌟🌟🌟
I tried to use my voucher and no bueno...
I tried to use my voucher and started getting error messages! Couldn't book and now need to battle with Virgin Customer Service.
Similar complaints in previous posts, Virgin please fix this!
3 May 2026
Reply from Virgin Gifts
We’re really sorry to hear you experienced error messages when trying to use your voucher - that’s definitely not the smooth experience we want for our customers.
We completely understand how frustrating that must have been, Walter.
Please be assured, a member of the team has responded to your email, to help get everything sorted for you - Chantelle.
It’s quick and easy with a wide variety…
It’s quick and easy with a wide variety of experiences!
2 May 2026
Reply from Virgin Gifts
We are thrilled to hear you loved our wide range of great experiences that were available to purchase with ease! 🛒
Wishing you a wonderful experience, Renee. 💖
Chantelle - 🌟🌟🌟🌟🌟
Awful experience
Awful experience. You can't use any coupon code with a gift card, and that's not clear anywhere. In addition, when you go to redeem the experience, there's not even a search option like there is on the pay-with-cash side. You have to scroll and scroll to try to find what you want, and the inventory is different than what appears on the pay-with-cash site.
In other words, you are paying 15-20% more than someone buying directly. You are forced to consider the vendors they want you to see first AND see limited or non-existent inventory. SO SCAMMY!!! AVOID AT ALL COSTS.
EDIT:
I also want to add that the inventory changes if you are using a voucher vs. cash. I was about to buy an experience with cash, and many dates appeared. When I got a voucher and tried to use it minutes later on the same experience, it said all dates were sold out. After getting me on the hook for hundreds of dollars with the voucher!
Fluz and US Virgin Experiences, please add the following information to your purchase pages:
1. Coupons cannot be used with the US Virgin Experience Vouchers.
2. Inventory displayed on the main US Virgin Experience may be different when redeeming a voucher than when using cash.
One other note. Virgin Gifts is actively taking down negative reviews by requiring you to verify the info within 2 days. Luckily, I saw the Trustpilot email and verified, but I'm sure lots of people miss that. This falsely inflates their score. They "challenge" any review that is negative and require "verification" within 2 days, hoping that 80% of reviewers will miss that email. Then, they get Trustpilot to take down the review.
29 April 2026
Unprompted review
Reply from Virgin Gifts
Thanks for taking the time to share your feedback, and we’re really sorry to hear about your frustration.
Making things easy to find and use is really important, and your feedback will be shared with our team to help improve this.
We've also reached out via Trustpilot to obtain your contact details, so that we can look into this further for you - Chantelle.
Bulelwa X is by far the best customer…
Bulelwa X is by far the best customer service representative that I’ve ever worked with. Bulelwa Made it so easy to switch out a 3-year old gift experience from one family member to another—seamless! Thank you!
28 April 2026
Unprompted review
Reply from Virgin Gifts
Thank you so much for your amazing feedback, Robyn. 🥰
We’re absolutely thrilled to hear about your experience with Bulelwa, and they'll be so happy to know they made everything so smooth and easy for you! 💖
Chantelle - 🌟🌟🌟🌟🌟
Excellent Customer Service
The ease of texting to accomplish my switch of vouchers and getting the experience we wanted was fantastic. The representative was fast and didn't make it difficult at all.
28 April 2026
Reply from Virgin Gifts
We’re delighted to hear that switching your vouchers was quick and easy, and that our team made the whole process smooth for you. 🤗
It’s also great to know you got the experience you wanted, Deb. 💖
Chantelle - 🌟🌟🌟🌟🌟
Positive Review
At first, I did not receive a response. However, after reaching out on a different platform, it got resolved quickly by Lufti and I am overall really happy with my experience.
28 April 2026
Unprompted review
Reply from Virgin Gifts
We’re sorry for the initial delay, but we’re really pleased to hear that Lufti was able to step in and get everything resolved quickly for you. 💖
It’s great to know you’re happy overall, Robbie. 🥰
Chantelle - 🌟🌟🌟🌟
I can't find anywhere to input my…
I can't find anywhere to input my shipping address to recieve my item
25 April 2026
Reply from Virgin Gifts
We’re sorry to hear you’ve had trouble finding where to add your shipping address, Kara - that’s definitely not the experience we want for you.
Please feel free to contact by email or phone to place your order for the At-Home Stained Glass Craft Kit.
734-709-9689 / kevin@adultsandcrafts.com
Great selection of options for Spa…
Great selection of options for Spa Days. Easy to navigate and search for pertinent opportunities. Love the personalized Greeting Card!
23 April 2026
Reply from Virgin Gifts
So glad you enjoyed browsing, we love giving plenty of choice 🙌 Great to hear the site was easy to navigate and that the personalised card was a hit too 😊⭐⭐⭐⭐⭐ Kay
I have utilized this site for gifts…
I have utilized this site for gifts previously and been pleased with variety and pricing. I however was unable to utilize an advertised 20% discount because the code did not show up in my email ( or spam) inbox
22 April 2026
Reply from Virgin Gifts
Great to hear you’ve been happy with the variety and pricing overall 🙌 Really sorry to hear you didn’t receive the discount code that’s frustrating when you’re trying to use it at checkout. Appreciate you coming back to us again and sharing your experience ⭐⭐⭐⭐ - Kay
Great gifts and selection
Great gifts and selection! Makes birthday presents much more of a treat.
20 April 2026
Unprompted review
Reply from Virgin Gifts
We are so pleased you think so! Thank you for the great feedback - Kay
EXPIRED/INVALID VOUCHER
12 April 2026
Reply from Virgin Gifts
I’m sorry to hear there may have been some confusion around the validity of your voucher - I’ve looked into this and can confirm your voucher is live and valid. I can also see you’ve already been in touch with our Customer Service team, who have explained how the voucher can be booked, which I hope helped get you on the right track. If you do need anything further, please do respond directly to the agent who helped you, as they’ll be more than happy to assist. Thanks so much for taking the time to share your feedback - Lisa
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