Bought some earrings as a secret Santa present. Luckily or unluckily my wife wanted the same so bought her a set too. What arrived was nothing like as advertised. Cheap, nasty, plastic jewellery t... See more
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Review summary
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Ordered some stained glass bird earrings, received cheap coloured plastic bird earrings. Terrible terrible terrible quality. Do not trust the images on the website, have already requested money back... See more
Company replied
*stay away*This is absolutely rubbish, they claim to be handmade jewelry but in actual it's third party drop ship from China. Order never reached me and no customer service, nothing. Just wasted my mo... See more
Company replied
We ordered a good looking wood work to carry bottles. After a veryyy long wait, the product turned out to be poor quality thin sheets of light wood, paint stained, unstable... Contacting Virelle, th... See more
Company replied
Company details
Written by the company
Bij Virelle vind je een uitgebreide collectie van de mooiste en meest trendy roestvrijstalen sieraden. Of je nu op zoek bent naar een subtiel accessoire of een opvallend statement stuk, er zit altijd wel een sieraad tussen dat perfect bij je past!
Contact info
Netherlands
- virelle.nl
1.8
Poor
209 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 56% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Do not buy from Virelle!
I ordered a pair of earrings off the website. There was no mention on the website that there may be colour variations in the stones or in the metal around the stones. When the earrings arrived, the stones were a completely different colour from the ones I ordered, and the silver setting was shiny and not tarnished like it appeared on the website.
When I reached out to the customer services team, I asked for the correct earrings to be sent to me, in exchange for me to send back the ones that were sent to me. They refused to admit blame, told me I would have to pay for the postage from the UK to the Netherlands (£9-£18 estimated) or said I could just keep the earrings without a refund (that's not a solution?!). I asked for a full refund, and after over a week of email exchanges did they offered to let me keep the earrings and receive a 20% partial refund. I can't use the earrings, I can't gift them as they were intended because they're completely wrong, so now I have a horrible pair of earrings and I feel like I have been completely scammed.
Additionally, I told them that they should take down the pictures or the listing from their website. It's been over a week, it's still up! Completely false advertising, not worth the money.
Avoid, avoid avoid!
Ps those earrings are called "Vintage Blue Opal Earrings in Sterling Silver". Here's the listing, do not buy them because what will arrive is clearly NOT vintage, NOT blue (the stones were white!) and I would not be surprised if they were not even silver!
1 January 2026
Unprompted review
Reply from Virelle
Hi Dear,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights, as they are vital in helping us enhance our products and services.
We want to assure you that we are actively taking note of your comments regarding the quality of our products and our delivery times. Your satisfaction is our top priority, and we are committed to making the necessary improvements to ensure a better experience for you and all our customers.
If you have any further concerns or suggestions, please do not hesitate to reach out. We value your input and are here to assist you.
Thank you for being a part of the Virelle community.
Best regards,
The Virelle Team
Escalate with Paypal - fully refunded
As others have experienced: fraudulent dropshipper that fully disregards consumer law, does not bear any entrepeneurial risk, ships faulty cheap products and prices products well beyond 50% margin (offered to send me a new product instead of taking care of the return).
If you read this, escalate the issue with paypal immediately and include the link to this webpage. Fortunately I was fully refunded. Additionally, report the webshop to the Dutch consumer authority at consuwijzer dot nl
1 January 2026
Unprompted review
Reply from Virelle
Hi Dear,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights, as they are vital in helping us enhance our products and services.
We want to assure you that we are actively taking note of your comments regarding the quality of our products and our delivery times. Your satisfaction is our top priority, and we are committed to making the necessary improvements to ensure a better experience for you and all our customers.
If you have any further concerns or suggestions, please do not hesitate to reach out. We value your input and are here to assist you.
Thank you for being a part of the Virelle community.
Best regards,
The Virelle Team
Product (slippers) were awful and they…
Product (slippers) were awful and they weren’t cheap!! Customer service continually tried to avoid giving me a refund. The type of response they’ve put in reply to this post is exactly what they do - lots of nice words but deliberately avoiding giving a refund.
6 January 2026
Unprompted review
Reply from Virelle
Hi Dear,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights, as they are vital in helping us enhance our products and services.
We want to assure you that we are actively taking note of your comments regarding the quality of our products and our delivery times. Your satisfaction is our top priority, and we are committed to making the necessary improvements to ensure a better experience for you and all our customers.
If you have any further concerns or suggestions, please do not hesitate to reach out. We value your input and are here to assist you.
Thank you for being a part of the Virelle community.
Best regards,
The Virelle Team
DO NOT TRUST fraudulent - no support
We ordered a good looking wood work to carry bottles. After a veryyy long wait, the product turned out to be poor quality thin sheets of light wood, paint stained, unstable...
Contacting Virelle, they offer to return the product at OUR expense to CHINA (not Netherlands where the order is placed) to get a refund. Completely contrary to their General Conditions.
When calling their phone number, a Chinese voice requests to email.
5 January 2026
Unprompted review
Reply from Virelle
Hi Dear,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights, as they are vital in helping us enhance our products and services.
We want to assure you that we are actively taking note of your comments regarding the quality of our products and our delivery times. Your satisfaction is our top priority, and we are committed to making the necessary improvements to ensure a better experience for you and all our customers.
If you have any further concerns or suggestions, please do not hesitate to reach out. We value your input and are here to assist you.
Thank you for being a part of the Virelle community.
Best regards,
The Virelle Team
Disappointing
I ordered a watch two weeks before Christmas as a gift for my daughterNo package ever received and still waiting for my refund.
4 January 2026
Unprompted review
Reply from Virelle
Hi Dear,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights, as they are vital in helping us enhance our products and services.
We want to assure you that we are actively taking note of your comments regarding the quality of our products and our delivery times. Your satisfaction is our top priority, and we are committed to making the necessary improvements to ensure a better experience for you and all our customers.
If you have any further concerns or suggestions, please do not hesitate to reach out. We value your input and are here to assist you.
Thank you for being a part of the Virelle community.
Best regards,
The Virelle Team
Don't touch them with a 10 foot barge pole
Already written a review, which was don't trust anything from this company. As others have said, it seems you are dealing with a Dutch company but you are not, everything comes from China and the quality is what you would expect from mass produced, cheap workmanship. And I've tried for weeks to be excluded from their email subscription, but you enter your details, and nothing is confirmed and the emails continue. I will never use this company again for anything, so stop writing to me Virelle.
4 January 2026
Unprompted review
Reply from Virelle
Hi Dear,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights, as they are vital in helping us enhance our products and services.
We want to assure you that we are actively taking note of your comments regarding the quality of our products and our delivery times. Your satisfaction is our top priority, and we are committed to making the necessary improvements to ensure a better experience for you and all our customers.
If you have any further concerns or suggestions, please do not hesitate to reach out. We value your input and are here to assist you.
Thank you for being a part of the Virelle community.
Best regards,
The Virelle Team
The watch did not work
The watch did not work: the winder did not make the hands move and when the winder was in, the watch only worked for a few minutes before stopping again.
25 December 2025
Unprompted review
Reply from Virelle
Hi Dear,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights, as they are vital in helping us enhance our products and services.
We want to assure you that we are actively taking note of your comments regarding the quality of our products and our delivery times. Your satisfaction is our top priority, and we are committed to making the necessary improvements to ensure a better experience for you and all our customers.
If you have any further concerns or suggestions, please do not hesitate to reach out. We value your input and are here to assist you.
Thank you for being a part of the Virelle community.
Best regards,
The Virelle Team
Think Temu
Unfortunately, I feel I have to warn people. This seems to be a very slick and pretty website used as a front for cheap and nasty tat. It appears Dutch but shipped from China, with pictures of artisan pieces which do not resemble reality. I bought two sets of silver jewelry as a gift and I'm very disappointed with the quality. It looks and feels mass produced rather than the quirky handmade versions advertised. They confirmed that these are sterling silver prior to purchase - I have my doubts looking and handling them. Soldering and pitting marks also ruin surfaces and contours.
Virelle sent an email today asking me to rate my experience- it brings you to Trustpilot when selecting five stars but re-directs you to contact them by email when selecting one or two stars- not exactly keen for honest opinion to be out there. I've written off the cost as the hassle reported by people on here does not seem worth it.
In anticipation of their cut and paste replies on Trustpilot: Please do not contact me further and please note that I am for sure not part of the Virelle community.
30 December 2025
Unprompted review
Reply from Virelle
Hi Dear,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights, as they are vital in helping us enhance our products and services.
We want to assure you that we are actively taking note of your comments regarding the quality of our products and our delivery times. Your satisfaction is our top priority, and we are committed to making the necessary improvements to ensure a better experience for you and all our customers.
If you have any further concerns or suggestions, please do not hesitate to reach out. We value your input and are here to assist you.
Thank you for being a part of the Virelle community.
Best regards,
The Virelle Team
The item I purchased was not quality-…
The item I purchased was not quality- just a plastic pendant. I found the same item of jewelry on Temu for $2.18, whereas I paid $45. Very disappointed with the product (I should have done my research before purchasing). It also took 5 weeks to arrive.
30 December 2025
Unprompted review
Reply from Virelle
Hi Dear,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights, as they are vital in helping us enhance our products and services.
We want to assure you that we are actively taking note of your comments regarding the quality of our products and our delivery times. Your satisfaction is our top priority, and we are committed to making the necessary improvements to ensure a better experience for you and all our customers.
If you have any further concerns or suggestions, please do not hesitate to reach out. We value your input and are here to assist you.
Thank you for being a part of the Virelle community.
Best regards,
The Virelle Team
Scam
Scam, leaving a review here because they removed my review on their website. Plastic, not as advertised. Took almost 3 weeks to arrive.
11 December 2025
Unprompted review
Reply from Virelle
Hi Dear,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights, as they are vital in helping us enhance our products and services.
We want to assure you that we are actively taking note of your comments regarding the quality of our products and our delivery times. Your satisfaction is our top priority, and we are committed to making the necessary improvements to ensure a better experience for you and all our customers.
If you have any further concerns or suggestions, please do not hesitate to reach out. We value your input and are here to assist you.
Thank you for being a part of the Virelle community.
Best regards,
The Virelle Team
Absolute junk
Absolute junk. Do not buy from this company. Ordered a necklace. When it arrived it was cheap plastic rubbish and did not resemble the website pictures. Have had better things out of christmas cracker.
SCAM company!!!
23 December 2025
Unprompted review
Reply from Virelle
Hi Dear,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights, as they are vital in helping us enhance our products and services.
We want to assure you that we are actively taking note of your comments regarding the quality of our products and our delivery times. Your satisfaction is our top priority, and we are committed to making the necessary improvements to ensure a better experience for you and all our customers.
If you have any further concerns or suggestions, please do not hesitate to reach out. We value your input and are here to assist you.
Thank you for being a part of the Virelle community.
Best regards,
The Virelle Team
Very poor quality
Very poor quality, cheap materials. Website details all suggest Dutch high quality but packages shipped from china with similar quality to what you would get from Chinese mass retail sites
20 December 2025
Unprompted review
Reply from Virelle
Hi Dear,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights, as they are vital in helping us enhance our products and services.
We want to assure you that we are actively taking note of your comments regarding the quality of our products and our delivery times. Your satisfaction is our top priority, and we are committed to making the necessary improvements to ensure a better experience for you and all our customers.
If you have any further concerns or suggestions, please do not hesitate to reach out. We value your input and are here to assist you.
Thank you for being a part of the Virelle community.
Best regards,
The Virelle Team
Absolute plastic tat.
Bought some earrings as a secret Santa present. Luckily or unluckily my wife wanted the same so bought her a set too. What arrived was nothing like as advertised. Cheap, nasty, plastic jewellery that I wouldn’t gift to my worst enemy, nothing like photos on the website.
As someone else highlighted when asking for a refund you are offered to ship it to Netherlands at own expense (bit odd as tracking shows it originated in China) or get a voucher for 30% off your next purchase. lol.
Worse than this is that I’ve tried to review on their own website and it disappears leaving only 5 star reviews. Absolutely disgusting. Have written off the £60 I spent as won’t be returning anything. Only fit for the bin.
18 December 2025
Unprompted review
Reply from Virelle
Hi Dear,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights, as they are vital in helping us enhance our products and services.
We want to assure you that we are actively taking note of your comments regarding the quality of our products and our delivery times. Your satisfaction is our top priority, and we are committed to making the necessary improvements to ensure a better experience for you and all our customers.
If you have any further concerns or suggestions, please do not hesitate to reach out. We value your input and are here to assist you.
Thank you for being a part of the Virelle community.
Best regards,
The Virelle Team
Cheap rubbish
Ordered some stained glass bird earrings, received cheap coloured plastic bird earrings. Terrible terrible terrible quality. Do not trust the images on the website, have already requested money back. Update: requested return, was given 2 options, either posting the cheap plastic earrings to the Netherlands at a cost of about 80% of what I paid in the first place, or keeping the item and being given a 30% off coupon to buy more cheap plastic rubbish from them. Lose/lose either way. DO NOT BUY FROM THIS STORE
16 December 2025
Unprompted review
Reply from Virelle
Hi John,
Thank you for sharing your feedback with us regarding your recent order. We truly appreciate your insights, as they help us to continually improve our products and services. I apologize for the disappointment you experienced with the item you received.
Rest assured, we take quality concerns seriously and will use your feedback to enhance our offerings in the future.
Thank you for your understanding, and we hope to resolve this matter to your satisfaction.
Best regards,
The Virelle Team
Absolute plastic rubbish. Totally scam.
The jewellery is nothing like in the pictures. It is so cheap with stuck-on plastic. Bought as a gift, but wouldn't give it away. Fit only for the bin. SCAMMERS.
12 December 2025
Unprompted review
Reply from Virelle
Hello Victoria,
Thank you for sharing your feedback with us. We genuinely appreciate your input, as it helps us understand our customers' experiences and improve our products.
We take quality very seriously at Virelle, and your comments regarding the discrepancies between our advertised images and the actual product are invaluable. Please rest assured that we will take note of your concerns and work diligently to address these issues to enhance the quality of our items in the future.
Your satisfaction is our top priority, and we want to ensure that you have a positive experience with us. If there’s anything else we can do to assist you or if you have further feedback, please don’t hesitate to reach out. We are here to help.
Thank you once again for your understanding and support.
Warm regards,
The Virelle Team
Hi,i feel i need to leave a warning…
Hi,i feel i need to leave a warning review regarding this company Virelle.I purchased 2 sets of earrings on seeing the beautiful photographs in the advert,when they arrived they look cheap and plasticy,emailed them got 2 replies offering 30% discount voucher or i pay £19 to return them to NL?I asked for a prepaid postage code,they blocked me.Be warned,would not recommend,absolutle rubbish jewellry.
8 December 2025
Unprompted review
Reply from Virelle
Hello Allan,
Thank you for sharing your feedback with us. We genuinely appreciate your input, as it helps us understand our customers' experiences and improve our products.
We take quality very seriously at Virelle, and your comments regarding the discrepancies between our advertised images and the actual product are invaluable. Please rest assured that we will take note of your concerns and work diligently to address these issues to enhance the quality of our items in the future.
Your satisfaction is our top priority, and we want to ensure that you have a positive experience with us. If there’s anything else we can do to assist you or if you have further feedback, please don’t hesitate to reach out. We are here to help.
Thank you once again for your understanding and support.
Warm regards,
The Virelle Team
Big scam
Big scam. The quality is extremely low and the product do not look like the pictures. Obvious drop shipping
9 December 2025
Unprompted review
Reply from Virelle
Hello Allan,
Thank you for sharing your feedback with us. We genuinely appreciate your input, as it helps us understand our customers' experiences and improve our products.
We take quality very seriously at Virelle, and your comments regarding the discrepancies between our advertised images and the actual product are invaluable. Please rest assured that we will take note of your concerns and work diligently to address these issues to enhance the quality of our items in the future.
Your satisfaction is our top priority, and we want to ensure that you have a positive experience with us. If there’s anything else we can do to assist you or if you have further feedback, please don’t hesitate to reach out. We are here to help.
Thank you once again for your understanding and support.
Warm regards,
The Virelle Team
The service was good from you
The service was good from you, delivery not quite so but I did receive the item eventually. The slippers fit and are comfortable.
1 December 2025
Unprompted review
poor quality article straight from…
poor quality article straight from China
2 weeks to get it delivered
you can find it cheaper on some other online shops
If you want a refund, you have to pay the sending cost (to China !) or accept a 20% refund
close to a scam
26 November 2025
Unprompted review
Reply from Virelle
Hi Dear,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights, as they are vital in helping us enhance our products and services.
We want to assure you that we are actively taking note of your comments regarding the quality of our products and our delivery times. Your satisfaction is our top priority, and we are committed to making the necessary improvements to ensure a better experience for you and all our customers.
If you have any further concerns or suggestions, please do not hesitate to reach out. We value your input and are here to assist you.
Thank you for being a part of the Virelle community.
Best regards,
The Virelle Team
Very happy with the jewelry
Very happy with the jewelry! Would 100% recommend to every one, bought already more then onces
11 November 2025
Unprompted review
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