Not once, but twice - they sold me and iphone air that was locked (when it wasnt advertised as locked to a specific network). Was able to return but took weeks to get my money back
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Review summary
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What people talk about most
Reviews shaping this summary
Words LITERALLY CANNOT EXPRESS how horrid this company is. They ruined my christmas. Their customer support, or lack thereof (Lara in particular), is almost worse than their utter incompetenc... See more
On Nov 28, 2025, I purchased two pairs of AirPods Pro 2 advertised as “Open Box – Excellent Condition.” Both were actually used products. Apple’s warranty check showed one pair had been activated in M... See more
I ordered a Bose sound bar 550 and instead they sent me a much cheaper Bose soundbar solo 2. They clearly did this intentionally because they never gave me the option to replace it, only to return i... See more
Company details
Information provided by various external sources
VIP OUTLET was established to provide consumers the opportunity to benefit from amazing deals on: new, over-stocked, open-box, and refurbished products from the nations largest retailers and manufacturers. Retailers and manufacturers provide product...
Contact info
33009, Hallandale Beach, United States
- vipoutlet.com
1.6
Bad
590 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered a Milwaukee 1/2 driver…
Ordered a Milwaukee 1/2 driver 12/26/2024 from VIP outlets on Ebay. Took about a week to receive. Item was defective and did not work at all. Had this impact been tested, this issue would have been obvious. Registered a return. Company was incredibly slow at every point in te return process. Was returned and tracking showed they received Jan 13th, Did not acknowledge receipt until 5 days later. Date is now 01/27/2025 and still no credit back to my account. Contacted several times and just was told working on it. Looking at reviews, this outlet has a reputation for sending defective returned product. I would be careful ordering from here unless you can go a month without your money.
26 December 2024
Unprompted review
Reply from VIP Outlet
Hello Bill,
Thank you for taking the time to share your feedback with us. I'm sorry to hear about the issues you've encountered with your purchase. I understand your frustration and appreciate your patience in this matter.
We want to make things right for you. We have requested your contact information through private message. We hope to hear from you again soon so we can assist you further.
Best Regards,
VIPOUTLET User Experience Specialist
last week i ordered a bottle of Byredo…
last week i ordered a bottle of Byredo bal d'afrique for $60 and its authentic and BNIB. the deals are incredible. Ive also purchased GUCCI fragrance here with the same experience. one had a SEPHORA tag so may be these guys sell SEPHORA returns. i dont know. i dont care. if I can buy $300 fragrances for $100 and they ship quick and are the real deal then I say hell YEAH.
12 December 2024
Unprompted review
Reply from VIP Outlet
Hello Marcy,
Thank you so much for your glowing review! We're thrilled to hear about your positive experiences with our fragrances. Authenticity and value are what we aim for, and it's great to know we’ve hit the mark for you. Thanks again for choosing us!
Best Regards,
VIPOUTLET User Experience Specialist
Purchased three TV's thru walmart.com…
Purchased three TV's thru walmart.com on black friday. All packages delivered with broken boxes. One TV is okay, one cannot be bracketed and the other has a shattered screen.
2 December 2024
Unprompted review
Reply from VIP Outlet
Hello Jennifer,
Thank you for taking the time to share your feedback with us. I'm sorry to hear about the issues you've encountered with your purchase. I understand your frustration and appreciate your patience in this matter.
We want to make things right for you. We have requested your contact information through private message. We hope to hear from you again soon so we can assist you further.
Best Regards,
VIPOUTLET User Experience Specialist
great price simple to use just need…
great price simple to use just need delivered before Christmas will see how new site works for me
2 December 2024
Unprompted review
Reply from VIP Outlet
Hello Robert,
Thank you for your kind words and We're glad you found our prices great and the process simple. Rest assured, we're doing our best to ensure timely delivery, especially with the holiday season approaching. In addition, We hope your experience with our site exceeds expectations, and we’re here to assist if you have any questions along the way.
Wishing you a wonderful holiday season!
Kind Regards,
VIPOUTLET User Experience Specialist
Defective electronic component.
My laptop and a separate desktop would not recognize a 512 GB flash drive obtained from this firm.
Ebay authorized a return but would not print the prepaid address label.
27 November 2024
Unprompted review
Reply from VIP Outlet
Hello Bob,
Thank you for taking the time to share your feedback with us. I'm sorry to hear about the issues you've encountered with your purchase. I understand your frustration and appreciate your patience in this matter.
We want to make things right for you. We have requested your contact information through private message. We hope to hear from you again soon so we can assist you further.
Best Regards,
VIPOUTLET User Experience Specialist
Don’t know why bad reviews?
Don’t know why bad reviews? Ordered multiple items .. air fryer, headsets , and my beats I’ve had for over 3 years all refurbished..thank you keep continuing to be great!
2 December 2024
Unprompted review
Reply from VIP Outlet
Hello Nicole,
Thank you so much for your wonderful feedback!
We're thrilled to hear about your positive experiences. It’s always our goal to provide high-quality products at great value, and knowing we've made a lasting impression means the world to us.
Your support and kind words motivate us to keep striving for excellence. We truly appreciate your loyalty and look forward to serving you again in the future!
Thank you for being a valued customer!
Best Regards,
VIPOUTLET User Experience Specialist
It was very easy to order.
It was very easy to select the item and complete the order. At first I couldn't find the spot for a different billing address, but it was right there with the billing. I hope the item will please my track star grandson. It is for his fifteenth birthday.
18 November 2024
Unprompted review
Reply from VIP Outlet
Hello Dale,
Thank you for sharing your feedback. We're thrilled you found the ordering process easy and intuitive. We hope the gift will bring joy to your grandson and be perfect for his special day.
Wishing him a fantastic fifteenth birthday and continued success in track! If you ever need anything else, we're here to help.
Best Regards,
VIPOUTLET User Experience Specialist
"New" PSVR2?
These fraudsters sold me a "New" Sony PSVR2 set with a game included. When I received the item, all the product's seals were opened and the game voucher was not inside, which means they just lied about the listing.
4 November 2024
Unprompted review
Reply from VIP Outlet
Hello Jared,
Thank you for taking the time to share your feedback with us. I'm sorry to hear about the issues you've encountered with your purchase. I understand your frustration and appreciate your patience in this matter.
We want to make things right for you. We have requested your contact information through private message. We hope to hear from you again soon so we can assist you further.
Best regards,
VIPOUTLET User Experience Specialist
Honestly I wouldn't give it a star it's…
Honestly I wouldn't give it a star it's too generous this company and it's entities are scammers we purchased a Nintendo switch from Walmart not knowing we were purchasing it from this horrid company called VIP Outlet it was a bundle of 5 items the, 1 switch with the original controller 2 a case for the controller 3 wired controller 4 headphones and 5 a memory card and only the headphones the wired controller and the case was shipped but the main part the switch was missing along with the memory card after I brought it to their attention they so savagely attacked me stating they check Their products thoroughly and it's a case of mishandling but it's Bogus only I got the package and it was placed inside right away waited for they weekend as I bought it for my daughters birthday party and it was so embarrassing to pull out games and skins purchased separately and only to find the main gift missing and now im left with no switch and out 400$ never against would i even browse through Walmart online nevertheless this so called VIP Outlet
8 November 2024
Unprompted review
Reply from VIP Outlet
Hello Angel,
Thank you for taking the time to share your feedback with us. I'm sorry to hear about the issues you've encountered with your purchase. I understand your frustration and appreciate your patience in this matter.
We want to make things right for you. We have requested your contact information through private message. We hope to hear from you again soon so we can assist you further.
Best regards,
VIPOUTLET User Experience Specialist
DYSON VACCUM
ordered a dyson vaccum and there is no handle. kind of ridiculous be careful shopping here. Maybe they will fix it, but they have not responded to me about it yet.
15 October 2024
Unprompted review
Reply from VIP Outlet
Hello Krista,
Thank you for taking the time to share your feedback with us. I'm sorry to hear about the issues you've encountered with your purchase. I understand your frustration and appreciate your patience in this matter.
We want to make things right for you. We have requested your contact information through private message. We hope to hear from you again soon so we can assist you further.
Best regards,
VIPOUTLET User Experience Specialist
Do not shop this business
Do not shop this business. I ordered an item. It came damaged because of their packaging or failed quality control as the intermediary of another company. They offered a refund but only after it was returned and inspected. Reputable companies give refunds on damaged products and don’t inspect for more damage which may happen outside of a customer’s control returning a damaged product, and only then refund a customer. Please do not buy from this company.
11 October 2024
Unprompted review
Reply from VIP Outlet
Hello Paul,
Thank you for taking the time to share your feedback with us. I'm sorry to hear about the issues you've encountered with your purchase. I understand your frustration and appreciate your patience in this matter.
We want to make things right for you. We have requested your contact information through private message. We hope to hear from you again soon so we can assist you further.
Best regards,
VIPOUTLET User Experience Specialist
Defective Product
I purchased an Apple Magic Keyboard in June for approximately $237.08. Unfortunately, the skin at both sides near the hinges are now peeling. I’ve contacted support and they stated that I’ve exceeded the 90 day return/replacement period. Hence, they cannot do anything for me. Obviously, this keyboard is defective. The support team from VIP Outlet have been of no assistance in resolving my issue. Had I known that I would been treated this way, I would have purchased this through a different company. I’ve asked to have my case escalated to get some resolution. So far, I get the same response from at least four (4) team members stating that I’ve exceeded the warranty/replacement period. It is my opinion that VIP Outlet does not understand the true meaning of customer service.
7 October 2024
Unprompted review
Reply from VIP Outlet
Hello Robert,
Thank you for taking the time to share your feedback with us.
We completely understand your frustration and apologize for any inconvenience this has caused. We always strive to provide the best service possible, and I appreciate your patience as we work through this.
As stated on the Walmart website, we offer a 30-day return window and a 90-day warranty period. Unfortunately, because this purchase is outside of both timeframes, we’re unable to process a return or issue a refund. After this period, the manufacturer assumes responsibility for any warranty issues.
We want to be upfront that while we are proud of offering one of the longest warranties among Walmart vendors,(Most third party vendors do not) we cannot make exceptions beyond the set policy. I understand you may have been seeking a replacement or refund, but this situation is outside our guidelines.
If you’d like to pursue this further, I’d recommend reaching out to Walmart directly for further escalation. I’m truly sorry for the inconvenience and appreciate your understanding.
Below I have posted the original posting of the listing you posted along with the warranty information on the page.
https://www.walmart.com/ip/Apple-Magic-Keyboard-iPad-Keyboard-case-Pro-11-inch-1st-2nd-3rd-4th-gen-Air-4th-5th-gen-M2-Great-Typing-Experience-Built-in-trackpad-US-English-Black/984505060
Best regards,
VIPOUTLET User Experience Specialist
Since this is the first time ordering…
Since this is the first time ordering anything from this web site, I reserve judgement. The order process was well laid out and easy to use. Upon reading the reviews, I see a lot of dissatisfied customers. Mostly with inoperable products and trying to get refunds. I also see some very good reviews. I will need to wait on my order's arrival to see if it was worth it, or not. I will add a better review if all goes as this company says. I frequently do reviews through Google, so I have a track record of them.
6 October 2024
Unprompted review
Reply from VIP Outlet
Hello Carlene,
Thank you for your honest feedback! We appreciate you giving us a chance and understand your concerns. We're confident you'll be satisfied with your order, and if any issues arise, our customer support team is here to help ensure a smooth resolution.
We look forward to hearing from you again once your order arrives. Your review is important to us!
Best Regards,
VIPOUTLET User Experience Specialist
Just right 👍
8 September 2024
Unprompted review
Reply from VIP Outlet
Hello Larry,
Thank you for sharing your feedback.
If you ever need anything else, we're here to help.
Best Regards,
VIPOUTLET User Experience Specialist
Their CUSTOMER SUPPORT IS RUDE
Their Customer Support is absolutely Horrible, Rude, unprofessional. Asked to get supervisor call back. No one ever called! Followed up again & was told no supervisor will call me no explanation why. The man that told me that was rude, spoke broken English & hung up on me. I called again - no one was answering calls. BAD UNPROFESSIONAL CO TO DO BUSINESS WITH right from the start. STAY AWAY
30 August 2024
Unprompted review
Reply from VIP Outlet
Hello,
Thank you for taking the time to share your feedback with us. I'm sorry to hear about the issues you've encountered with your purchase. I understand your frustration and appreciate your patience in this matter.
We want to make things right for you. We have requested your contact information through private message. We hope to hear from you again soon so we can assist you further.
Best regards,
VIPOUTLET User Experience Specialist
Stalling to refund a return
We were sent a microwave in horrible packaging, box had a 1/2 side torn off so microwave was exposed, styrofoam broken in pieces. Decided to try it anyway (despite a few dents) to see if it worked and we cld keep it. It worked once and then the silver open/door plate wldn't open and was jiggling around. Door wldn't seal properly which is unsafe too use. On contacting seller, they were very polite and apologetic, and sent us a free return shipping label, which we used. They responded that they HAD received it back and it wld take up to 7 days to post to our acct. After that time period, still no refund! They then said 3-5 MORE days to 'research it'. STILL no refund. What is there to research? U already stated to "rest assured, you DID receive it back". We tried to get eBay to intervene, but they have NO MORE LIVE Reps. to talk to. We have all our receipts, return labels, photos, emails from CO. saying thy will take care of it, but STILL will not refund our $98. We have now had to turn a dispute over to our credit card company. We will NEVER use this co. again, OR recommend them. Don't let the five star ratings fool you...eBay and Amazon AUTOMATICALLY give all these companies a 5 star rating UNLESS you take the time to go in and rate them yourself, AND most won't let you change that rating until 5-7 days have passed, hoping that you'll forget to go back and do it.
13 July 2024
Unprompted review
Reply from VIP Outlet
Hello,
Thank you for taking the time to share your feedback with us. I'm sorry to hear about the issues you've encountered with your purchase. I understand your frustration and appreciate your patience in this matter.
We want to make things right for you and process your refund.
We have requested your contact information through private message. We hope to hear from you again soon so we can assist you further.
Best regards,
VIPOUTLET User Experience Specialist
BEST PRICE ON THE INTERNET.
9 August 2024
Unprompted review
Reply from VIP Outlet
Hello Terry,
Thank you for your feedback!
That's fantastic to hear! We're glad you found our prices the best on the internet.
If you need any more help or have any questions, just let us know!
Best Regards,
VIPOUTLET User Experience Specialist
Excellent products at a great price
Excellent products at a great price. What’s it to like. They also have incredible customer care and make sure you are satisfied with your purchase
8 August 2024
Unprompted review
Reply from VIP Outlet
Hello Austin,
Thank you for the kind words!
We're thrilled to hear that you're pleased with our products, pricing, and customer care. Your satisfaction is our top priority, and we're always here to ensure you have a great experience.
If you need anything else or have any questions, feel free to reach out. Thanks for shopping with us!
Best Regards,
VIPOUTLET User Experience Specialist
I bought a all in one PC with windows…
I bought a all in one PC with windows 11....item worked one day....took days for a refund slip and weeks for my refund money....This company sells returned broken items, Do not buy from this greedy company......poor example of a business practice.
6 July 2024
Unprompted review
Reply from VIP Outlet
Hello Tommy,
We're very sorry for the issue that you are experiencing but please know that we are here to help and make things easy for you.
I'm sorry to hear about the issues you've encountered with your purchase. I understand your frustration and appreciate your patience in this matter.
We'd love to make this right. Kindly Please let us know your order number so we may take a deeper dive into the situation.
Best Regards,
VIPOUTLET User Experience Specialist
Completely unacceptable experience
I bought a TV and it was completely unacceptable. Item was supposed to be new and "unused, unopened". But it's clearly a used floor model (it includes the display signage hanging by one screw). There is clear damage, though I'm not sure if the damage was original or due to shipping -- there was absolutely no packing material around the 50" television. Additionally, doesn't include various necessary parts such as the onebox or remote control.
In response to their response: I've messaged them 5 or 6 times to try to solve this. They sent me a packing label but it's been 5 days since they received the item at their warehouse and I still don't have a refund. They refuse to issue a refund until their 7 day limit is up. I think they're floating the money. There's certainly been nothing that would suggest they want to make this right. I get mistakes and shipping accidents -- but sending a used floor model TV in a generic box isn't even close to "new".
22 July 2024
Unprompted review
Reply from VIP Outlet
Hello James,
We're very sorry for the issue that you are experiencing but please know that we are here to help and make things easy for you.
I'm sorry to hear about the issues you've encountered with your purchase. I understand your frustration and appreciate your patience in this matter.
We'd love to make this right. I have successfully submitted the refund for this order.
Thank you for bringing this to our attention, and we deeply regret the inconvenience this purchase has caused you.
Best Regards,
VIPOUTLET User Experience Specialist
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