Viome Reviews 3,028

Reply from Viome

Apr 2, 2026

Hi Angela, thank you so much for taking the time to share this with us. We’re really glad to hear that you’re benefiting from the insights and enjoying the level of detail in the app. It also means a lot that you understand the care and time involved in processing the tests and preparing your personalized probiotics and supplements. We completely understand that the wait can feel a bit long, and we truly appreciate your patience throughout the process. If there’s ever anything we can help with along the way, you can reach us by phone at 1-855-958-4663 or by email at support@viome.com.

Reply from Viome

Apr 2, 2026

Hi Mark, thank you for sharing this feedback. We can understand how a checkout experience that moves too quickly might feel a little unsettling, and we really appreciate you pointing that out. Your note about the pop-up timing is especially helpful, since giving customers more time to read before presenting an offer can make the experience feel much more comfortable and clear. We’ll be sure to share your feedback with our team. If you’d ever like us to review your order with you or answer any questions, you can reach us by phone at 1-855-958-4663 or by email at support@viome.com.

Reply from Viome

Apr 2, 2026

Hi Eric,

We’re really sorry to hear this. That’s not the experience we want for you, and we understand how frustrating it can feel when you’re not getting the help you need.

We’d love the chance to make this right. Please reach out to our support team at support@viome.com or call us at +1 (855) 958-4663 so we can look into your concern and better assist you.

Reply from Viome

Apr 2, 2026

Hi there! We hear you, and we’re really sorry for the repeated delays and frustration. That’s not the experience we want for you.

We saw that you reached out, and someone from our team will be calling you within 24 hours to help resolve this. We appreciate the chance to make this right. We really appreciate you giving us the chance to make things right.

Reply from Viome

Apr 1, 2026

Hi! We completely understand how concerning this must feel. Being charged for something you didn’t order is definitely frustrating, and we’re really sorry for the confusion.

Someone from our team will be reaching out to you shortly to look into this and help get everything sorted out. We’ll make sure this gets properly addressed.

Reply from Viome

Apr 1, 2026

Robert, this is incredible! We’re thrilled that following Viome’s supplements and food recommendations has helped your autoimmune conditions go into remission and that you’re feeling your best in years. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.

Reply from Viome

Apr 1, 2026

Hi Kristina, thank you for sharing this feedback. We completely understand how helpful it would be to have more notice before your next payment so you have enough time to make any changes if needed. For active subscriptions that are not paused, orders are typically processed on a 4-week cycle, which can help give you a general idea of when your next order will be placed. You can also view your upcoming order date anytime in the Subscription Management section of your account. If you ever need help reviewing or updating your subscription, we’re always here for you and can be reached by phone at 1-855-958-4663 or by email at support@viome.com.

Reply from Viome

Apr 1, 2026

Thank you so much for sharing this! We’re so glad your order arrived quickly and that your experience got off to a smooth start. We’re excited to be part of your wellness journey, and if any questions come up along the way, our FAQs at support.viome.com are a great place to start.

Reply from Viome

Apr 1, 2026

Hi Jessica, thank you for being with Viome for the past 3 years and for sharing such thoughtful feedback. We’re really glad you’ve been feeling great with your gut biotics and daily supplements, and we also understand how disappointing it is to experience inconsistency with the quality of some of your packets. If you ever notice issues like partially opened capsules, empty capsule shells, or anything else that seems off with the supplements you receive, please reach out to us right away so we can take a closer look and support you. You can contact us by phone at 1-855-958-4663 or by email at support@viome.com. We also appreciate your feedback about annual retesting reminders, subscriber testing discounts, and having better tools and incentives as an affiliate and nutrition coach. Your input is valuable, and it helps us better understand how we can improve both the customer and partner experience.

Reply from Viome

Apr 1, 2026

Hi Seth, thank you for sharing your feedback. We completely understand how frustrating the long turnaround can feel, especially when you are waiting for answers. Please don’t worry about the time it took for your samples to make it back to the lab, as the liquid solution in the collection tubes is designed to preserve your samples for up to 4 weeks during transit. We also understand your interest in seeing which microbes may be low or overrepresented. Viome’s results are designed to focus on microbial activity and function rather than measuring specific levels or population counts, which is why the report does not list microbes as deficient or overpopulated. We’re glad the nutritional recommendations have continued to be helpful in keeping you on track. If you’d ever like help understanding your results in more detail, you can reach us by phone at 1-855-958-4663 or by email at support@viome.com.

Reply from Viome

Apr 1, 2026

Hi Mel, we completely understand why the wait felt frustrating, especially with a product investment like this, and we’d like to reassure you that your order is actively moving forward. Based on your reference number, your latest order is currently being shipped out, and the delay was caused by a temporary manufacturing issue related to equipment, not because your order was overlooked or stalled without progress. Under normal circumstances, orders are typically processed within 11 to 16 days when no unexpected issues arise. We truly appreciate your patience and hope you find the products valuable once you begin using them. If you’d ever like an update or have any questions, you can reach us by phone at 1-855-958-4663 or by email at support@viome.com.

Reply from Viome

Apr 1, 2026

Hi Melinda, thank you so much for your kind words! We’re so happy that our representative went above and beyond to help get your order placed while the tech team worked on resetting your account. It means a lot to know you felt supported throughout the process, and we’ll be sure to share your wonderful feedback with the team. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.

Reply from Viome

Mar 31, 2026

Hi Allison. We really appreciate your kind words about our products and understand how waiting for an update can be frustrating. We took the extra time to carefully investigate your concern regarding your personalized product, which is why it took a bit longer to get back to you. You can always reach us by phone at 1-855-958-4663 or by email at support@viome.com, and we’re happy to help with any questions or updates you need.

Reply from Viome

Mar 31, 2026

Thank you so much, JM! We absolutely love seeing this because personalized wellness is exactly what Viome is all about. It’s wonderful to know your results helped you feel seen as an individual and gave you meaningful insight into what your body truly needs. We’re so excited to be part of your health journey! If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.

Reply from Viome

Mar 31, 2026

Thank you so much, Sandra! We’re so glad everything arrived in a timely manner and that your experience has been smooth so far. We’re excited for you to continue your wellness journey with us! If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.

Reply from Viome

Updated Mar 31, 2026

Thank you for sharing this feedback. We completely understand wanting more information about how the testing process works and how your results are created. Once we receive your samples at our lab, we analyze the biological activity of your microbiome and other pathways included in your test to better understand what is happening in your body at that time. Our technology looks at how your microbes and cells are functioning, then uses that information to generate your personalized health scores, food recommendations, and supplement suggestions. We know this process can feel complex, and we’re always happy to provide more clarity and answer any questions you may have. You can reach us by phone at 1-855-958-4663 or by email at support@viome.com.

Reply from Viome

Mar 31, 2026

Hi Cheri, we completely understand how frustrating this wait has been, especially when you were ready to get started and expected your supplements much sooner. We checked your reference number, and your latest order is currently being shipped out. It was delayed due to a manufacturing issue related to equipment, which is not our typical turnaround. In most cases, orders are processed within 11 to 16 days when no unexpected issues come up. While this delay was outside the usual timeline, your order was not overlooked, and it is actively on its way to you now. If you would like any additional updates or support, you can reach us by phone at 1-855-958-4663 or by email at support@viome.com.

Reply from Viome

Mar 31, 2026

Hi Michael, we understand how frustrating and disappointing this experience must feel, especially when you were expecting clear, usable results. We do want to clarify that your results can be downloaded directly from your Account Settings, and the supplements shown in your report are only recommendations based on your results, not a requirement or obligation to purchase anything from us. Our testing process is real and designed to provide personalized insights, but we understand how the presentation may have felt unclear or misleading from your perspective. If you’re having trouble accessing your downloadable report or would like help reviewing what your results mean, our team would be happy to assist you directly by phone at 1-855-958-4663 or by email at support@viome.com.

Reply from Viome

Mar 31, 2026

Thank you for sharing this with us. We can understand how frustrating and confusing this experience has been, especially after completing your questionnaire, sending in your samples, and trying multiple times to get help. It sounds like there may have been a disconnect with your blood collection replacement request and the questionnaire status on your account, and we definitely want to get this sorted out for you. Our team will be reaching out to you shortly to look into everything more closely and help move this forward. In the meantime, you can also reach us by phone at 1-855-958-4663 or by email at support@viome.com.

Reply from Viome

Mar 31, 2026

Hi Mary, thank you so much for sharing this with us. We’re so glad your experience has been a positive one! We also really appreciate your feedback about probiotics in capsule form. At this time, we do not offer our probiotics in capsule form because mixing them with water is an important step that helps reactivate the probiotics and gives them the best chance of survival and effectiveness. We truly value you taking the time to share your thoughts with us. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.