Violeva Reviews 120

TrustScore 3 out of 5

3.1

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers generally appreciate the user-friendly nature of the product, finding it easy to use and set up. Many people are pleased with the aesthetic appeal of the product, often describing it as beautiful, stylish, and elegant, and enjoy the variety of available watch faces. The battery life is also frequently praised, with many consumers reporting long-lasting charges. However, some people were dissatisfied with the customer service, citing a lack of responsiveness and difficulty in getting issues resolved. Reviewers often struggled to contact the company directly, experiencing unanswered emails and unhelpful automated replies. There were also concerns regarding product quality, with some customers reporting issues like chargers breaking, watches malfunctioning after a short period, or problems with the watch band's security and design.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product. Many customers praise the watch's elegant appearance,... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the watch's stylish... See more

User experience

Users describe positive interactions with user experience. Many reviewers found the watch easy to set up and... See more

Customer service

Consumers express significant dissatisfaction with customer service. Many report that their emails and social... See more

Customer communications

Reviewers highlight negative aspects of contact. Customers consistently report extreme difficulty reaching... See more

Based on these reviews

Rated 3 out of 5 stars

While I love the watch. Customer service not so much. While ordering on my phone I noticed after placing my order that I had accidentally checked a box to order a duplicate band. I wrote right away an... See more

Rated 4 out of 5 stars

really love the size and the clock face—it looks great and is easy to read. The only reason I’m taking off one star is that it can be a bit tricky to put on. I’m planning to look into a different stra... See more

Rated 4 out of 5 stars

I love my Violeva watch!! My previous "well known brand" smartwatch had less than 24 hour charge time and so that was paramount in choosing another watch - I get between 5 and 7 days before I have... See more

Rated 4 out of 5 stars

I love the look of the watch, lightweight and stylish compared to my Fitbit. I do find the daily calorie expenditure to be off in comparison to other smart watches. Seems to only calculate my calories... See more


3.1

Average

TrustScore 3 out of 5

120 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

This is a scam business

This is a scam business . My watch lasted three days and I paid 160$ on sale and now the company is not reachable and it says has 14 day money back guarantee and that is a scam . Tbe company has nothing but an email to send and they don’t answer them . Then i find out the watch from china is probley worth 30$ and this company shipped from Germany . So disappointed I didn’t do more research . Never buy from any sites unlesss they have an adress or 1800 number . All reviews on site are made by fake people

17 April 2026
Unprompted review
Rated 4 out of 5 stars

Violeva

Don't like that when I want to listen music on my Apple Phone, the sound is coming out of my watch. I always have to disconnect my watch of my phone so I can have the sound directly on my cell phone.
But realy like the look and that I have a lot of design for the wallpaper.

20 March 2026
Unprompted review
Rated 1 out of 5 stars

Wanting to return the watch policy says…

Wanting to return the watch policy says dont need to give reason and with in 14 days contacted them with in a day of gettinf it.... I am being told I cant bc of the reason I want to return basically isnt a good enough reason!! So basically they are dragging this along so im out of my 14 day window!!!

17 March 2026
Unprompted review
Rated 1 out of 5 stars

Watch took ages to arrive

Watch took ages to arrive. I quickly got over that once i put it on - its stunning! I noticed however the date was wrong - e.g. would say Fri 19 Mar 2026 when it was actually Thur 19 Mar 2026. Could not adjust no matter what i did. I even overlooked that as i loved the watch so and found its features really useful. Then within weeks of delivery (about 7/8) it just died and refused to be recharged. Have not been able to get any response from customer service. Not pleased at all.

17 December 2025
Unprompted review
Rated 1 out of 5 stars

The watch is stylish and light

The watch is stylish and light. Does not keep a connection to your device. Isn't accurate. I've tried twice to return. First time I was given instructions to try and I did. After three days it was back to the same problems. Only stays charged for three days not a week. The only way to contact them is via email and they aren't very responsive to them. On my last email I told them I wanted to return for full refund. The watch isn't hurt. All the parts that I bought are in the bag waiting for them to give me permission and an address to return it to. I also started they would not get any good reviews and I am contacting the BBB about them.

5 March 2026
Unprompted review
Rated 2 out of 5 stars

Poor comunication

The communication with this company is terrible. I’ve requested a refund, which has a time limit on it, and have had no response. The watch instructions are very difficult to follow.

4 March 2026
Unprompted review
Rated 3 out of 5 stars

Violeva /Arista mini

My experience was complete joy when I set it up , put it on, loved it! Stood up and took 2 steps and it flew off my wrist so fast and shattered. Complete shock it was ruined. I blame the lack of strap instructions the watch had the strap on when It arrived…. no where Did it say click twice!!!! I was use to a leather strap and this just threw me for a loop. I know it’s my fault but as a senior that loved the health knowledge that these watches provide I was heart broken. Thanks

Thanks

13 February 2026
Unprompted review
Rated 1 out of 5 stars

Catch difficult to close and not at all secure.

Mu daughter bought me this watch. It is beautiful looking and does lots of cool things ... however the catch mechanism is faulty. Always opening, I think its a design flaw. One day, after wearing it all day, it opened and fell from my wrist. Black screen. Not working anymore. No satisfaction from the company after to and fro emails. i only had watch for 4 months. Don't buy.

9 April 2025
Unprompted review
Rated 1 out of 5 stars

Bought the watch for my partner for…

Bought the watch for my partner for Christmas and it lasted 2 months have emailed the company and tried to live chat many times with pics on my end but absolutely no response.
The watch vibrates but says on the app it doesn't have a charge...the face of the watch does not light up at all. Tried contacting customer support and also nothing...DONT BUY THIS WATCH!!!

12 February 2026
Unprompted review
Rated 1 out of 5 stars

It's a scam....They won't take returns

It's a scam....They won't take returns. I'm well within my 14 days. The return address on the envelope is Jerry Yasfbara from Rancho Cucamonga. The have very similar watches on Amazon for a lot less money. Im going to call my bank and tell them they won't take returns.....very misleading.

1 February 2026
Unprompted review

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