Looking for a small adhesive label and found these guys. Good choice of styles, fonts and colours for a simple name label for a helmet. Reasonable price and quick delivery. Quality of the material s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amazing products every time I have made orders. Super quick turn around. Do recommend this service highly. 12/10
Michael was incredibly helpful with my simple cabinet labelling, even though it involved three different areas. The stickers are high‑quality and very easy to install. Brilliant customer service from... See more
Company replied
Received my three sets of premium vinyl vehicle lettering quickly and in perfect condition. Very easy to use online design, with plenty of options. The stickers are holding up great so far in some rou... See more
Company replied
Company details
Written by the company
Vinyl Lettering Direct is a specialized online service that makes designing, proofing, and purchasing custom vinyl lettering as easy as possible. With Vinyl Lettering Direct, you can create: Vehicle Lettering: Self-adhesive vinyl letters and numbers adhere to any clean, smooth surface. They're perfect for cars, vans, motorcycles, bicycles, caravans, motorhomes, trucks, boats, jet skis, and more. Wall Lettering: Ideal for interior walls, furniture, plastic and wooden doors, or any smooth surface. Window Lettering: Adhesive vinyl letters and text are excellent for shop signs, window displays, glass, mirrors, acrylics, polycarbonates, and more. You can effortlessly promote your business by displaying your business name, contact information, opening hours, or any other details you need. Our self-adhesive vinyl letters are easy to remove, allowing for frequent changes. It's perfect for advertising your business, club branding, contact information, personalized messages, and much more. Creating your lettering is quick and simple. Just enter your text, select the font style and colour, and specify your desired dimensions. Our self-adhesive wall lettering comes in various sizes, is pre-spaced, and arrives in one piece, making it incredibly easy to apply.
Contact info
16/1-5 Sunnyside Ave, 2229, CARINGBAH, Australia
- info@vinylletteringdirect.com.au
- vinylletteringdirect.com.au
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Vinyl Lettering Direct
Hi Stuart,
Thanks so much for your review! We’re glad everything went smoothly and that you’re happy with your order. Your support means a lot to us, and we look forward to helping you with any future projects.
Kind regards,
Vinyl Lettering Direct,
Inefficiency,Incompetence ,Poor communication
Immediately after ordering I realised that I had ordered an incorrect colour. I immediately sent an email requesting the colour change an requesting a confirmation of receipt of the request. When there was no response I emailed again after a few days . No response . No email reply .Some days later the incorrect colour arrived and still no response to emails.
30 November 2025
Reply from Vinyl Lettering Direct
Hi Paul,
Thank you for your review and for taking the time to share the details.
We’re sorry for the frustration caused. We’ve since checked our records and can confirm that we didn’t receive your messages in our main inbox at the time, they were filtered into spam, which unfortunately can happen with some email providers. Because of this, we weren’t aware of the requested colour change before the order was produced and dispatched.
For context, our system automatically sends an order confirmation after purchase and a dispatch notification once the parcel is shipped. In some cases, email servers apply aggressive filtering and may block or divert messages (including replies from customers) without notifying either side. While we have SPF, DKIM and DMARC correctly set up, delivery is ultimately controlled by the recipient’s email provider.
We have now contacted you directly via email and attached a copy of the tax invoice for your records. If you’d like the lettering reproduced in white, we can certainly assist, please feel free to reply to our email and we’ll take it from there.
Thank you for bringing this to our attention, and we appreciate the opportunity to clarify.
Kind regards,
Vinyl Lettering Direct
Happy customer
The vinyl lettering I ordered arrived in a well packed parcel, was delivered timely and it was exactly what I ordered.
Simple and positive process.
30 November 2025
Reply from Vinyl Lettering Direct
Hi Mark,
Thank you for taking the time to leave a review.
We’re pleased to hear everything arrived as expected and that the process was smooth from start to finish. It’s always good to know the packaging, turnaround and final result all met your expectations.
We really appreciate your support and would be happy to help again whenever you need.
Kind regards,
Vinyl Lettering Direct
Reply from Vinyl Lettering Direct
Hi Greg,
Thank you for your kind words! We’re really glad everything met your expectations, from the service to the product. It’s always rewarding to know our efforts make the process smooth and the end result just right.
We appreciate your support and look forward to assisting with any future projects!
Kind regards,
Vinyl Lettering Direct
Easy to order and quick to deliver
Easy to order and quick to deliver. The product is holding up well and had good instructions for installation.
21 November 2025
Reply from Vinyl Lettering Direct
Hi George,
Thank you for your review. We’re pleased to hear the process went smoothly and that the lettering meets your expectations. It’s always rewarding to know our customers are happy with the finished product.
We appreciate your support and look forward to helping with any future projects.
Kind regards,
Vinyl Lettering Direct
Perfect
Simple customisation, great quality stickers and fast postage. Worked a treat! Highly recommend vinyl lettering direct.
14 November 2025
Reply from Vinyl Lettering Direct
Hi Emily,
Thank you for taking the time to leave a review!
It’s great to hear the ordering process was straightforward and that everything arrived quickly and worked as expected. We put a lot of care into making sure each order is produced accurately and dispatched promptly, so feedback like this means a lot to us.
Thanks again for choosing us and we’d be more than happy to help again in the future.
Kind regards,
Vinyl Lettering Direct
Brilliant and perfect
16 November 2025
Reply from Vinyl Lettering Direct
Hi Roger,
Thank you for taking the time to share your experience. We’re pleased to hear everything went smoothly from start to finish and that the final result met your expectations. We always aim to make the process clear and straightforward, so it’s great to know that came through.
We really appreciate your support and look forward to assisting again with your next project.
Kind regards,
Vinyl Lettering Direct
Reply from Vinyl Lettering Direct
Hi Linda,
Thank you for your feedback! We’re glad to hear the lettering was easy to apply and that it worked well for your project. It’s also great to know it arrived quickly, timely delivery is always a priority for us.
We appreciate your support and look forward to helping with any future custom lettering needs.
Kind regards
Vinyl Lettering Direct
Easy to use ordering template
Easy to use ordering template, fast delivery, and seems to be a quality product (so far)
13 November 2025
Reply from Vinyl Lettering Direct
Hi Gerry,
Thank you for sharing your experience. We’re pleased to hear that the ordering process was straightforward and that your items arrived promptly. It’s great to know you’re happy with the quality so far, we take pride in ensuring every order meets high standards. We’re always here to help with any future projects and truly appreciate your support.
Kind regards
Vinyl Lettering Direct
Quick turnaround and beautiful quality ✨
13 November 2025
Reply from Vinyl Lettering Direct
Hi Lucy,
Thank you for taking the time to leave your feedback. We’re pleased that everything met your expectations and that the process was smooth for you. If we can assist with any future custom lettering needs, please don't hesitate to reach out. Your support is greatly appreciated!
Kind regards
Vinyl Lettering Direct
Super easy website
Super easy website. Delivered very fast and the product was accurate
11 November 2025
Reply from Vinyl Lettering Direct
Hi Patrick,
Thanks for leaving a review! It’s great to hear that ordering was easy and that your delivery was fast and exactly as expected. We really appreciate your support, and if you ever need more custom lettering or have a new project in mind, we’re always here and happy to help.
Kind regards,
Vinyl Lettering Direct
Reply from Vinyl Lettering Direct
Hi Sarah,
Thank you so much for your review. We’re really glad to hear the lettering arrived quickly and that you’re happy with how it turned out. If there’s anything we can assist with in the future, we’ll be here to help.
Kind regards,
Vinyl Lettering Direct
Reply from Vinyl Lettering Direct
Hi Elizabeth,
Thank you so much for taking the time to share your experience. We’re really glad to hear that our support made things easier for you. Clear and prompt communication is something we take seriously, it’s great to know it was helpful.
If there’s anything else you’d like to work on or any future projects we can assist with, we’re always here and happy to help.
Thanks again for choosing us!
Kind regards,
Vinyl Lettering Direct
Ease of order and application
Not a bad interface for design. A little bit difficult to make changes. It appears that every edit session needs to be saved and the old version deleted. With multiple edits over time, this can lead to confusion. The packaging for transport was excellent and my order arrived promptly and the product was perfect. Application is simple but it would be nice to put a QR code on the invoice to a short demo. Overall an excellent product at a reasonable price.
5 November 2025
Reply from Vinyl Lettering Direct
Hi Gavin,
Thank you for your thoughtful review and for taking the time to share such detailed feedback.
We're glad to hear the ordering process, packaging, delivery and final product all met your expectations. We appreciate your comments regarding the online design interface as well. This kind of insight helps us continue improving the experience. Your QR-code suggestion for the invoice is a great idea, and we'll look into implementing it.
If there's anything else we can assist with in the future, please feel free to reach out anytime.
Kind regards,
Vinyl Lettering Direct
great service
great service , good product, quick delivery this is the third time I have used them
3 November 2025
Reply from Vinyl Lettering Direct
Hi Trevor,
Thank you so much for your review and for choosing us again. We're really glad to hear the service, product quality, and delivery have been consistently meeting your expectations. We truly appreciate your continued support and look forward to helping with your next project.
Kind regards,
Vinyl Lettering Direct
Reply from Vinyl Lettering Direct
Hi Neville,
Thank you for your feedback! We’re delighted that your boat turned out looking so good and that the application process was straightforward. It’s always great to hear that the final result and value hit the mark. We look forward to helping with any future projects!
Kind regards,
Vinyl Lettering Direct
Reply from Vinyl Lettering Direct
Hi Dale,
Thanks for taking the time to leave your review. We’re glad to hear you’re pleased with your purchase. It’s always rewarding to know our products meet expectations, and we look forward to assisting with any future projects.
Kind regards,
Vinyl Lettering Direct
Great price and quick with the mailing…
Great price and quick with the mailing out. Would def use again. 😝
28 October 2025
Reply from Vinyl Lettering Direct
Hi Avril,
Thanks so much for your feedback! We’re glad the ordering and delivery process was quick and straightforward. We’d be happy to work with you again anytime!
Kind regards,
Vinyl Lettering Direct
Swift turn-around
I asked for my order to be processed swiftly and this request was immediately acted upon. Thank you!
27 October 2025
Reply from Vinyl Lettering Direct
Hi Luke,
We’re glad we could meet your request for a quick turnaround! It’s always great to hear when our team’s responsiveness makes a difference. Thank you for your feedback, and we look forward to helping with any future orders!
Kind regards,
Vinyl Lettering Direct
great quality and super efficient in…
great quality and super efficient in delivery. Small Batch run which was so affordable. Top Service
26 October 2025
Reply from Vinyl Lettering Direct
Hi Catherine,
Thank you very much for your feedback! It’s fantastic to hear that everything went smoothly and that you were happy with the result. We take pride in keeping our production efficient while maintaining quality, and it’s always rewarding when it’s noticed. We look forward to assisting you with any future projects!
Kind regards,
Vinyl Lettering Direct
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.