Vinted RO Reviews 16

The idea is good and the platform has many users, but:
- it is full of fake products for which there is no guarantee
- if you get into a dispute with a buyer/seller, you always end up losing
- I received a fake T-shirt and ended up with neither the T-shirt nor the money
- unjustified amounts are withdrawn from the balance
- customer support is ridiculous and even if you are right, they close the conversation.

It was working well for 2 years and after my account got banned . All of a sudden when i posted a pair of shoes, they said they are fake when they are not . I just don’t understand how they check if the item is fake or not. Big disappointment after using it for 2 years and selling hundreds of products and also had 5 stars review

I am extremely disappointed with Vinted’s handling of a recent order. I purchased what was advertised as a genuine Huda Beauty powder, but I received a dangerous counterfeit.

The evidence is undeniable:

The product has an invalid batch code.

The packaging contains typos and alignment errors that would never pass quality control at a luxury brand.

Most importantly, the product has a strong toxic chemical smell, making it a major health and safety hazard!

Despite returning the item to the seller with tracking proof, the seller is now trying to block my refund over a minor tear in the low-quality, counterfeit cardboard box and because the product is open- which I had to do to discover the chemical smell.

Vinted's automated "reporting" system claimed "nothing was unusual," which is a joke. They are allowing a seller to distribute hazardous fakes while holding my money hostage. If Vinted does not intervene and refund me for this prohibited item, I will be escalating this through a bank chargeback and reporting the safety violation to ANPC.

My experience with the platform so far has been an overall net positive but I am also a seller and I have encountered several issues that have made the experience quite miserable to both me the seller and to my customers. The first one is a wierd glitch I have reported and have been given a generic answer several times, the issue is regarding to shipping larger packages that do not fit in delivery lockers, I have tried in vain to change all options in my account to make the "ship via courier" option available but no avail, I was literally forced to do the sale on a different platform because of this. Secondly, the one that pushed me over the edge today, I am selling gaming art-books for example and have them SEALED. The rules say I cannot put any other pictures except for the ones that I take myself. Ok, might work with clothing or other things but what can I take a picture of? The glossy foil that covers most of the front page of the book I am selling? I am sure that will be a fantastic starting point for the buyer. And let's say I wanted to post a few pictures of the contents of the book, am I supposed to unseal it so that I can take my own photos? Thus drastically reducing it's value? I am sure this is an oversight from the "only second hand clothing" days of vinted but this anomaly has pissed me off immeasurably, especially the imbecilic beratement I received, even being told I might get banned if I do it again, when I obviously wrote credits to the creator that had taken the original photos (a bookflip video from youtube). Please help me to understand how these things work for you Vinted. They are not working out for me too well.

I sent a package a few days ago but their app did not show that i did. I contacted them and sent them a confirmation from the carrier that the package is on its way to the buyer and they put the order on hold. Today, they have cancelled my order, gave th ebuyer a refund while i literally sent the package and i lost the products and money, Customer service is stupid and they only give automated responses. I lost 80 euros because of them not knowing how to do their job.

I created an account on Vinted on my wife's recommendation as she was using it for several months now and sold over 100 items and has 5 star reviews.
I mainly made the account so I can search for second hand Canon lenses. I found a 17-40mm and decided to buy it. Spoke to the seller, made 2 offers and finally agreed on the price. Bought it, they sent an invoice, shipping label, all good.
So I decided why not sell one of my old lenses. Got on the app, posted a few pictures of the lens and boom, "your account is blocked" with the reason being that I had multiple accounts. Mind you I signed in via my Google account (the only one I have for 20+ years now).
I contact support to ask why they blocked me, nothing. Later that day I got an email saying that my order was canceled.
So here I am, a new buyer, without a lens, without my money (and lenses aren't cheap) and without any response from their support team.

I had a very disappointing experience with Vinted. I received a clearly counterfeit item and provided extensive photo evidence, including comparisons with an authentic product I personally own. The seller failed to prove the authenticity — in fact, she lied repeatedly, sent a receipt dated after my order, and provided inconsistent and irrelevant documents. Still, Vinted refused to take responsibility. They told me to cover the return costs myself — despite paying their so-called “Buyer Protection” fee. Customer service sent copy-paste responses, ignored key facts, and eventually closed the conversation without resolving the issue. I will be reporting this to consumer protection authorities. Buyers, be cautious — their protection policy doesn’t protect you when it truly matters.

The buyer pays protection tax for every order. When you find out something is missing after delivery the only measure they approve is....talk to the seller. Of course the seller will deny everything and stall to make you pay. They get most of the protection. I dont't know even know why is mandatory in any case. It s like a SCAM for every transaction.

Their buyer protection tax is a SCAM. They are sending items to wrong pick-up points, losing them and not refunding the buyer. The virtual assistants are copy pasting messages, not co-operating, talking like to idiots, they’re even mean. VINTED=SCAM