Vinted BE Reviews 

Great service, it is fast and very easy. I have sold many items on Vinted and I will continue to sell more in the future.

Unfortunately Vinted charged me twice for several transactions. And they keep my money.

After I subscribed, I was requested via the platform to authenticate my account by being charged of 0,01 euros (as mentioned in the site).
However, 3 days later, during the night, I was charged 39,99 euros by the same account that did the verification.
I checked if there is a subscription fee that I didn’t notice before and I found no such fee.
I couldn’t get through to customer service, no matter the time and effort.
As a result, I had to go to the bank, cancel my debit card, order a new one, and file a charge dispute complaint.
I am new in this platform and I see way too many 5 star reviews, so I am giving it a second chance to see if it’s worthy of my time.

Vinted is very well organised and it is very simple to buy or sell any product,i have till today not had any problems with the app since they treat every problem with sincere dedication

**An extremely disappointing and concerning experience.**

My Vinted account has been permanently blocked for alleged “fraudulent activity,” without any specific facts, evidence, or explanation being provided to me.

Such an accusation is particularly serious. However, despite my repeated requests, Vinted has never been able to explain what I was actually accused of. Even after sending a registered letter, I received no response whatsoever, which clearly reflects the level of customer service and respect.

This is not the first time. A few months earlier, a listing concerning a pair of glasses had already been removed. I requested the reasons for this removal, including supporting photographs of the item and justification for the decision. I never received any response.

The only items I was selling came from a family inheritance. Despite this, my account was permanently closed without any meaningful explanation.

What is most concerning is that it appears almost impossible to communicate with anyone capable of properly reviewing the case. The responses seem standardized and never address the essential questions: what specific facts are being alleged? What evidence supports them? On what basis is such a serious accusation made? There are, however, European legal provisions stating that such practices are unlawful (Regulation (EU) 2022/2065 of the European Parliament and of the Council – Digital Services Act), which does not appear to be respected in relation to unjustified account closures.

A platform that accuses a user of “fraud” should be able to clearly explain its decision and provide a genuine opportunity for an effective appeal process. In the absence of transparency, trust is lost. It is a fundamental legal principle that the party making an accusation must provide proof.

This is my factual experience.

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Very easy to sell and buy clothes

Perfect way to sell things

Vinted’s account security and customer support are shockingly outdated for a platform of this size.

The platform presents itself as an international marketplace, yet it cannot properly handle something as basic as a user moving from one country to another. After moving from my home country to Belgium, I was effectively unable to use Vinted for around three years because the system would not allow a proper country change, and the platform provided no workable solution. Three years later, the same issue still exists.
My experience shows a serious failure in account management and moderation logic. A simple email address change led to my account being blocked, even though I completed every verification step requested by Vinted: old email confirmation, new email confirmation, and phone verification. If a platform requests multiple verification methods, accepts them successfully, and still blocks the user immediately afterwards, the system is not secure. It is defective.
I tried to resolve the issue through support. I provided explanations, documentation, and proof of previous legitimate transactions when requested. The result was still the same: no real resolution, no proper review, and another block. At one point, I was blocked again after simply replying to their question with neutral information confirming transaction amounts. The process does not feel like a functioning security review. It feels like a broken loop that blocks, asks for information, receives it, and blocks again.
Vinted support later instructed me to create a new account in my current country of residence. I followed that instruction exactly: one new account, correct country, different email address, Belgian phone number. After using the account normally and posting the first listing, that account was blocked as well.
This is disgraceful. Vinted seems highly efficient at blocking legitimate users for normal actions, yet far less effective at dealing with the genuinely suspicious and scam-like activity that users can still observe on the platform. That is not serious moderation. That is a system with completely inverted priorities.
Customer support only makes the situation worse. Instead of addressing the actual case, they send generic, polished replies that avoid the practical issue. The responses are long, vague, and full of corporate language, but they do not solve anything. There is no clear accountability, no coherent explanation, and no functioning path for a legitimate user to correct a platform-created problem.
For a company operating across multiple countries, this level of infrastructure is embarrassing. The account system feels outdated by at least twenty years, and the support process feels designed to exhaust users rather than help them.

Vinted is a disgrace to 21st-century e-commerce: a platform that claims to offer a modern marketplace, while failing at basic account management, basic support, and basic procedural fairness.
A marketplace that cannot distinguish between verified legitimate users and actual risk should not present itself as safe, modern, or reliable.
One star is generous.

Vinted is super easy to use and the best way to sell or buy stuff when it need to be shipped. When it can’t be shipped DON’T use Vinted because that’s why I lost €100. I sold something and the person pickles it up bit because I didn’t send it Vinted said that I didn’t give the package so they gave the money back to the customer. And Vinted didn’t listen to me and nog I can’t contact the butler of my product.

Excellent experience from start to finish. The app is easy to navigate, communication was smooth, and the transaction was quick and hassle-free. I would definitely recommend Vinted to others.

I rarely rarely leave negative reviews, but this experience with Vinted customer support was incredibly frustrating.

I attempted to buy an item, my card was charged, but the order was never created due to a technical issue. I contacted support immediately and provided proof of payment.

Over the following weeks I was asked for additional documents, including bank statements. Then I was told no further information was needed because my case had been escalated. After several days without an update, I followed up, only to receive the same irrelevant template response twice telling me to "try the payment again in an hour" - even though the payment had already been taken weeks earlier.

When I pointed out that these replies did not address my case, my support request was simply closed without answering my questions or explaining what had happened.

I eventually received my money back only after contacting my bank to initiate a payment dispute. Whether the refund came from Vinted, the payment processor, or the bank, I still don't know because Vinted never communicated the outcome.

Technical issues can happen. Poor communication and copy-paste customer support shouldn't.

I love it. Sell some stuff, buy some new stuff, having a blast!

I sold a Digital Heat Press WT-90DS – Leather and Leather Stamping Machine (transaction no. 19868865942), with a commercial value of over €200,00, refunded to the buyer for €150,00.

2. The buyer reported shipping damage. Vinted fully refunded the buyer, zeroing my seller balance, without recognising any compensation for me as the seller.

3. I formally requested the return of the item.

4. The buyer admitted in writing to having disposed of and thrown away the machine just 3 hours after receiving the refund, without waiting for the dispute to be formally closed or for a response to my return request.

5. As justification, the buyer stated the item was "unusable", with no independent technical assessment — the only evidence provided was photos of the damaged external packaging, not of the item itself.

6. Vinted closed the case without protecting my rights as a seller, ignoring my return request and providing no compensation.

VIOLATIONS IDENTIFIED:
- Failure to protect the seller by the platform
- Refund issued without technical verification of the item
- No procedure to preserve the item during the dispute
- Unilateral closure of the case without compensation to the seller

REQUESTS:
1. Investigate the conduct of Vinted UAB in the handling of this dispute
2. Verify whether Vinted's Terms and Conditions comply with European regulations protecting sellers
3. Intervene to ensure I receive compensation for the destroyed item

Excellent experience with Vinted!
Vinted is a reliable, user-friendly, and highly supportive platform. Buying and selling items is simple, secure, and efficient. The communication tools work well, transactions are smooth, and the overall experience has been very positive.
I especially appreciate the trust and transparency within the community, which makes every transaction more comfortable and enjoyable. Vinted has helped me successfully buy and sell many items with confidence.
Thank you for providing such a great marketplace. I highly recommend Vinted to anyone looking for a safe and convenient platform for second-hand fashion and lifestyle products.

Full of scammers and Vinted themself rather sides with the scammers because of stupid AI that doesn't understand a thing.

I purchased an item on March 5, 2026.

The package never reached its destination.

For weeks, both the seller and I were in contact with Vinted Support. We were repeatedly told that we had to wait until a specific date before opening a claim or requesting an investigation.

When that date finally arrived, the order was automatically marked as delivered, and Vinted refused to investigate, stating that the deadline for reporting the issue had already passed.

I am not requesting a refund. I simply want to know where the package is, as neither the buyer nor the seller has received it.

At one point, the carrier stated that they were unable to locate the package, while Vinted continued to claim that it was still in transit.

After multiple contacts with both Vinted and the carrier, nobody has been able to explain what happened to the item.

What is most frustrating is that we were instructed to wait before taking any action, only to be told later that it was too late to investigate. We are simply asking for transparency and for someone to determine what happened to the package.

Shipment number: 61093841