Vintage Wine & Port Reviews 

33
•
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

I placed an order with VWP and had to call to place on telephone due to an error online. Was dealt with by Rachael who solved the issue and took payment. I didn’t receive the gift boxes initially bu... See more

Rated 5 out of 5 stars

I’ve ordered from this company several times and I’ve never had any issues at all. However, my last order ran into a technical issue (not their fault). My support email (sent at 8pm) was answered wi... See more

Company replied

Rated 1 out of 5 stars

I ordered a bottle of port with a particular vintage as a special birthday present. I was sent the wrong vintage. Upon notifying the company I was promptly sent the correct vintage, but still it was a... See more

Company replied

Rated 5 out of 5 stars

My first time ordering from this company. I was looking for a 70 year old Madeira wine for a good friend's special birthday. They had an excellent example, from one of the island's very best ho... See more

Company replied

Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

Vintage Wine and Port is the UK's leading internet wine gift merchant. We are proud to offer the largest range of vintage port and anniversary wines in the UK. These wines make unique and thoughtful gifts for birthdays, anniversaries, corporate gifts a...


Contact info

3.9

Great

TrustScore 4 out of 5

33 reviews

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3.9

All reviews

(33)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

I placed an order with VWP and had to call to place on telephone due to an error online. Was dealt with by Rachael who solved the issue and took payment. I didn’t receive the gift boxes initially but Rachael sorted this and I had them next day. So overall excellent customer service and the product will hopefully please my twin niece and nephew when they are gifted their 30 year old port.
Thank you for your excellent service.

10 September 2026
Unprompted review
Rated 1 out of 5 stars

Wrong bottle sent out

I ordered a bottle of port with a particular vintage as a special birthday present. I was sent the wrong vintage. Upon notifying the company I was promptly sent the correct vintage, but still it was annoying that I couldn't give the gift to the recipient on their actual birthday. I was asked to re-wrap the wrong bottle and state a date on which it could be collected. What really galled is that the apology for their mistake was given once but with no acknowledgement or apology for the inconvenience to me for their mistake. I had to go out and buy tape to wrap their parcel. There was at no time a goodwill gesture offered.

15 June 2026
Unprompted review
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Reply from Vintage Wine & Port

Thank you for taking the time to leave your review.

I'm sorry that we initially sent the wrong vintage. As soon as you contacted us, we dispatched the correct bottle immediately to ensure you received the wine you had ordered.

I appreciate that the replacement did not arrive in time for the birthday itself, which was disappointing. Unfortunately, once the original error had occurred, there was no way for us to recover the lost time.

As with any incorrectly supplied item, we arranged collection of the original bottle and asked that it be securely packaged to ensure it could be returned safely. I appreciate this required a small amount of your time.

Whilst this was an isolated picking error, it is not the standard we set ourselves, and I apologise that your experience fell below the level of service we aim to provide.

Kind regards,
Tony
Vintage Wine & Port

Rated 3 out of 5 stars

Wrong vintage

I bought a 2018 bottle of red wine for an anniversary gift. A bottle arrived on time but was a 2019 vintage, which made it a pretty meaningless anniversary present. I let them know and asked for a refund. They apologised and said they'd send a return label. I now have to repackage and take a trip to the post office in order to get a refund. Not awful service but definitely not good either. I would've hoped for some sort of goodwill gesture, discount code, contribution towards the inconvenience and ruined anniversary gift. Even an offer to source the right vintage would have been appreciated. Shame, I will not be a return customer.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Good comms, fast delivery

Good comms, great products, fair price, fast delivery.

22 January 2026
Unprompted review
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Reply from Vintage Wine & Port

Thank you very much for the kind feedback.

We’re delighted to hear you were happy with the communication, delivery, and value. We really appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Lovely Product Presentation

I was gifted a bottle of Port Wine from this company over Christmas. It arrived well wrapped and included some nice tasting notes sealed with wax. The Port was excellent and was well received by the family.

21 December 2025
Unprompted review
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Reply from Vintage Wine & Port

Thank you for the 5star review.
I am glad you enjoyed the port

Rated 5 out of 5 stars

Fantastic company and great customer…

Fantastic company and great customer service. No quibble replacement of our vintage corked wine. Thank you and will recommend and use again.

12 January 2026
Unprompted review
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Reply from Vintage Wine & Port

Thank you very much for your kind words.

We’re pleased we could resolve the issue quickly and that you were happy with the replacement. With older wines, occasional bottle variation can happen, and we always aim to handle this as smoothly and fairly as possible.

Thank you again for the recommendation — we look forward to helping you again in the future.

Rated 1 out of 5 stars

Placed order should have arrived 16 SEP…

Placed order should have arrived 16 SEP 25, still not here & no reply to emails. But you still have my money

16 September 2025
Unprompted review
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Reply from Vintage Wine & Port

Dear Derek
We have not received an order from you under your name and have never received an email from you. Can you please check this is the right company and not another one of a similar name. Thanks

Rated 5 out of 5 stars

I wish to thank you for the excellent…

I wish to thank you for the excellent service I received. I ordered the 2022 vintage magnum of port for my sons birthday and he was delighted with it and very impressed.

14 May 2025
Unprompted review
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Reply from Vintage Wine & Port

Thank you very much Joan for taking the time to leave us with your five star review. We are so pleased to hear that you found our services to be excellent and that your son is delighted with his gift!
Kind regards,
Vintage Wine and Port

Rated 5 out of 5 stars

Good shopping experience

Order was delivered in good time, securely packaged.

21 October 2024
Unprompted review
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Reply from Vintage Wine & Port

Thank you very much for taking the time to leave us with your five star rating and review!
Kind regards,
Vintage Wine and Port

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience from start to finish. After a really poor experience with another port retailer, I had to replace a friend's birthday gift and chose to buy from Vintage Wine & Port. It arrived quickly in a beautiful presentation box, packaged with care so that everything was protected, with the gift note and some information about the vintage year, making it a really special delivery. My friend is so happy and I'm so impressed with the service. Wouldn't hesitate to order again. Thank you!

3 September 2024
Unprompted review
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Reply from Vintage Wine & Port

Thank you very much Rachel, we are so pleased to hear that you had a wonderful experience with us and are happy with our services! We do hope your friend enjoys their lovely gift!
Kind regards,
Vintage Wine and Port

Rated 5 out of 5 stars

Perfect courteous and highly efficient service.

My first time ordering from this company. I was looking for a 70 year old Madeira wine for a good friend's special birthday.

They had an excellent example, from one of the island's very best houses.

Ordering was easy, the price was more than fair, and it was delivered the next morning, exactly as promised.

I wouldn't hesitate to use them again, or to highly recommend them.

24 August 2024
Unprompted review
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Reply from Vintage Wine & Port

Thank you very much Trevor for taking the time to leave us with your kind five star review and feedback! We are so pleased to hear that you found what you were looking for with us and our services to be efficient.
Kind regards,
Vintage Wine and Port

Rated 1 out of 5 stars

Undrinkable wine!

I purchased a bottle of wine from this company for my partners birthday for £100. When we opened it the cork was rotten and the wine undrinkable, brown vinegar. The wine was stored in a box I purchased from the company and kept in a dark, cool place on its side but vintage wine and port refused to provide a refund for a bottle of wine that is not fit for purpose and has to be poured down the sink. Their excuse copied from their response - “ I regret we are unable to offer a refund on a bottle that has been out of our care for over a year. Older wines are particularly delicate and, whilst they are stored in perfect cellaring conditions at VWP, they will degrade if not kept optimally and we cannot accept an indefinite liability for their development.” Wine cannot degrade so badly 1 year after purchase - my advice is to stay away from this company.

12 May 2024
Unprompted review
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Reply from Vintage Wine & Port

Thank you for taking the time to leave us with your review and we are sorry to hear of your disappointment. Unfortunately, we were unable to assist on this occasion, as per our email exchange, the wine had been stored outside of our care for over a year and the guidelines we provided with the wine were not followed, leading to the degradation of the wine.
Kind regards,
Vintage Wine and Port

Rated 5 out of 5 stars

Like Drinking A Cloud- Heavenly!

Hello all. This is an update to my earlier review. What a marvelous bit of drinking fun it was to share this wonderful, 1945, Vintage, Ferreria, port with my friends last week!

I sipped this spirit at decanting, 2 hours after decant, and 4 hours after that. By the end, it was like drinking a cloud! Light, airy, wonderful.

Hi, I bought a 1945 vintage Ferreria port from these guys. I just received it here in Golden, CO, USA. I have telexed them for info on how to decant and enjoy this beautiful $1000 USD bottle with 2 close friends. I have an open mind. The bottle arrived safe and well packed. I am somewhat nervous as to HOW to open, decant, and enjoy the bottle and am eagerly awaiting guidance. This vintage was PROMINENTLY featured in the USA Columbo detective series in and episode entitled "Any Old Port in a Storm" which aired Oct 7, 1973. THIS bottle was THE key to Columbo apprehending the murderer.! I viewed that episode as an 8-year-old boy and, even then, mentally said to myself, someday, I am going to buy a bottle of this and drink it!

11 March 2024
Unprompted review
Vintage Wine & Port logo

Reply from Vintage Wine & Port

Hi John
I have sent some details on opening and serving to your email. I do hope you enjoy the port and find it worthy of a five star rating….

Rated 3 out of 5 stars

Disappointing

Wine received beautifully packaged but had the wrong gift card enclosed intended for somebody we didn’t know !! Luckily I spotted it before it reached the recipient and I contacted Customer Service …but sadly they did not respond back …so this is why I’m leaving this review. Disappointed with that and I won’t be ordering again . Let’s hope the wine is good ….

12 August 2023
Unprompted review
Vintage Wine & Port logo

Reply from Vintage Wine & Port

Thank you for taking the time to leave us with your review. We are sorry to read the tasting note was incorrect, as all our wines are hand packed this can sometimes lead to human error. In any case, we do hope the recipient enjoyed their lovely gift!
Kind regards,
Vintage Wine and Port

Rated 5 out of 5 stars

Beautifully packaged

Beautifully packaged, and excellent speed of delivery. Very pleased customer and receiver thank you :)

8 March 2023
Unprompted review
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Reply from Vintage Wine & Port

Thank you very much for taking the time to leave us with your five star review!
Kind regards,
Vintage Wine and Port

Rated 5 out of 5 stars

A rare level of customer service

I’ve ordered from this company several times and I’ve never had any issues at all. However, my last order ran into a technical issue (not their fault). My support email (sent at 8pm) was answered within 15 mins by the MD, sorting the issue.

In my experience an almost unheard of level of customer service these days.

19 January 2023
Unprompted review
Vintage Wine & Port logo

Reply from Vintage Wine & Port

Thank you very much for taking the time to leave us with your five star review. Our customer service team (including our MD) are always happy to help!
Kind regards,
Vintage Wine and Port

Rated 5 out of 5 stars

Excellent customer service and support

Excellent customer service and support! I ordered a 60 year old Armagnac for delivery to the US but was advised by Customer services that they were not able to ship spirits. They suggested a 1962 White Port as an alternative- I knew nothing about this type of port so they explained how it was made, how it should taste and how it should be served. This was delivered within a week even allowing for a US customs hold up. The port was impressive and well received - great recommendation.

20 July 2022
Unprompted review
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Reply from Vintage Wine & Port

Thank you very much for your five star rating and review, we are always happy to help and we do do hope you enjoyed your port!
Kind regards,
Vintage Wine and Port

Rated 5 out of 5 stars

Good range of vintage port

Good range of vintage port
Purchased 60 year old port for my father. The range this company has is phenomenal. Gift arrived well wrapped in good time

29 May 2022
Unprompted review
Vintage Wine & Port logo

Reply from Vintage Wine & Port

Dear George
Thank you for your kind review - We are glad your father enjoyed his port.

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