Vintage Travel Reviews 

388
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the booking process for being exceptionally simple, straightforward, and easy to complete without any unnecessary fuss. Travelers consistently highlight the friendly, helpful, and professional staff who provide wonderful assistance and exceptional service throughout the entire trip. Some reviewers were happy with the comprehensive pre-departure information packs and detailed location guides provided in advance. People frequently appreciate the wonderful villa locations, beautiful properties, peaceful surroundings, and remarkably smooth travel arrangements organized for their holidays. Consumers note that everything is well organized, ensuring a relaxing getaway that meets all expectations.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, prompt communication, and... See more

Location

Customers consistently note positive experiences with location, highlighting stunning settings on the... See more

Holidays

Users describe positive interactions with holidays, highlighting relaxing getaways and exceptional service.... See more

Service

Reviewers mention positive feedback about service, highlighting a seamless and well-organised booking... See more

Booking process

People report high satisfaction with the booking process, describing it as straightforward and very easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

No fuss booking with options for including flights, car hire etc. but no pressure to use those facilities. Brilliant clear website with clear and accurate descriptions of the villas. We have used them... See more

Company replied

Rated 5 out of 5 stars

Good website and very easy to book our accommodation - Can Fullos de na Torres in Mallorca. The villa was comfortable and situated in a nice, quiet location with a lovely pool and garden, including an... See more

Company replied

Rated 5 out of 5 stars

The booking experience is very easy. We liked the personal touch and VT made us feel valued as a customer. Amendments to the booking were easy and choice of hire car company really good value. Emai... See more

Company replied

Rated 5 out of 5 stars

Excellent company to deal with. Friendly and helpful staff. The villa we stayed at was amazing, lovely grounds,clean, plenty of space and excellent pool area. In the countryside but only 10minutes dri... See more

Company replied


Company details

  1. Vacation Rental
  2. Holiday Accommodation Service

Written by the company

Handpicked holiday villas with private pools. Idyllic destinations, expert knowledge and exceptional customer service from your independent villa holiday specialist. When you call us, you will speak directly to a member of our knowledgeable team. We will happily talk to you for as long as you like, passing on our 'insider knowledge' or tips to ensure you get the perfect property match. No rush, let's just make sure we find the property that's just right for you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

388 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(388)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fifth perfect holiday with Vintage Travel

We recently had our fifth holiday in a Vintage Travel villa, and the standard, as always, was excellent. The villas have all been lovely and exactly as described in the brochure, and support from the local representative has always been first class.
We wouldn’t use anyone else for this type of holiday.

31 August 2024
Unprompted review
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Reply from Vintage Travel

Wonderful to hear, thank you so much for your review.

Rated 5 out of 5 stars

Fourth time we have been with Vintage…

Fourth time we have been with Vintage Travel - never disappointed. Spain Portugal and now South West France - always excellent quailty properties and the front end organisation very efficient and friendly. A great company to do business with.

3 August 2024
Unprompted review
Vintage Travel logo

Reply from Vintage Travel

Thank you for your 5 star review and your loyal custom, we really appreciate both.

Rated 5 out of 5 stars

Fantastic week’s break in Kefalonia

Superb service from Vintage Travel from start to finish. It was a last minute booking and we ended up in a fantastic villa with amazing views and pool. Linda our local representative was super helpful. The mid week clean of the villa and replacement of towels was a very lovely surprise! Many thanks for making our week so enjoyable.

1 September 2024
Unprompted review
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Reply from Vintage Travel

Thank you for your lovely review, we delighted you had a fantastic holiday to Kefalonia!

Rated 5 out of 5 stars

Son Monavi, Mallorca

We loved our villa holiday at Son Monavi in Mallorca. The location is quite rural, which meant it was lovely and quiet. The villa is very modern with all the facilities and a superb pool. It is well designed so that the terrace is in the shade so lunches and dinners are cool. The bedrooms are smart and have good air conditioning. Please note that the tap water is not for drinking etc so you will need to use bottled water for tea, cooking and in the bathroom for tooth cleaning. Otherwise a brilliant villa and highly recommended. Vintage Travel are very attentive and give great support.

24 August 2024
Unprompted review
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Reply from Vintage Travel

Thank you very much for your review, we really appreciate it and hope you enjoyed exploring Mallorca.

Rated 5 out of 5 stars

Ideal holiday home for a large family.

Three generations of our family of 15 all enjoyed a wonderful holiday staying in Les Arènes. The very comfortable accommodation spread through the three buildings suited us well. A great pool and large garden allowed for both games and quiet corners. We would happily recommend it.

3 August 2024
Unprompted review
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Reply from Vintage Travel

Thank you for your review, we are so pleased to hear you had a wonderful family holiday.

Rated 5 out of 5 stars

Fantastic

Vintage Travel would now always be our first choice for a private villa. The service is excellent before, during and after your stay. An extremely personal service. The property was magnificent.

8 July 2024
Unprompted review
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Reply from Vintage Travel

Thank you for your fantastic review, delighted to be of service and hope to be again in the near future.

Rated 5 out of 5 stars

Quite simply the best

Quite simply the best - staff are so so helpful; always willing to help; and all villas we have stayed in across multiple destinations have been stunning….

18 August 2024
Unprompted review
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Reply from Vintage Travel

Many thanks indeed for your lovely feedback and your five star review.

Rated 5 out of 5 stars

Fabulous holiday …

We used Vintage travel for the first time this year after a recommendation, the staff when booking were excellent and very friendly. The villa was beautiful with everything we needed, our rep Valerie was brilliant, sorted out some issues straight away and all maintenance men were very professional and friendly.We would definitely use them again. There were six of us, including 2 children and all loved the pool and grounds. All in all a fantastic holiday.

25 July 2024
Unprompted review
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Reply from Vintage Travel

Delighted to hear you had a fantastic holiday. Thank you for trusting us with your holiday plans this year, we hope we can welcome you back again soon.

Rated 5 out of 5 stars

Quality, consistently

We’ve trusted Vintage Travel for our family villa holidays for many years. I think the difference is that, no matter where you go, you never worry about the quality of the accommodation. It’s always excellent and they set the standards.

15 July 2024
Unprompted review
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Reply from Vintage Travel

This is great to hear! Thank you for your review and feedback, very much appreciated by us all.

Rated 5 out of 5 stars

Great service throughout with Vintage Travel

Vintage Travel have arranged our holidays for several years now. Their communication throughout the process is outstanding, making everything clear, simple and straightforward. The villas we have rented have all been as advertised, (no nasty surprises!), and the VT local rep is always on hand and quick to answer queries or fix small problems which arise. I cannot recommend them highly enough.

8 July 2024
Unprompted review
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Reply from Vintage Travel

Thank you so much, your wonderful feedback is very much appreciated by the whole team, as is your loyal custom.

Rated 5 out of 5 stars

Really impressive service and villa

Really impressive service and a lovely villa, plus the support from MJ, the local rep, was excellent.

28 July 2024
Unprompted review
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Reply from Vintage Travel

Thank you for your review, we will pass on your compliment to MJ, very much appreciated.

Rated 5 out of 5 stars

Great villas, easy booking

Everything from start to finish was easy to complete with no complications. Every Villa we have stayed in, and there have been a few, has been lovely.

7 June 2024
Unprompted review
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Reply from Vintage Travel

Thank you very much for both your five star review and your loyal custom, it means a great deal to us.

Rated 5 out of 5 stars

Vintage travel were flawless in…

Vintage travel were flawless in arranging our holiday. The communication was excellent and everything happened as arranged.I would recommend them to anyone and I am sure we will be using them again.

26 July 2024
Unprompted review
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Reply from Vintage Travel

Many thanks for your feedback, we are delighted and appreciate it very much.

Rated 5 out of 5 stars

Top travel company with amazing villas

Top company and amazing villas. We used them for the first time for our holiday this year and the service was perfect. Lots of support and info in and out of country.

Will be using again for next years break. The biggest problem with this is where to book. So much choice and they are all stunning places,

5 September 2024
Unprompted review
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Reply from Vintage Travel

Thank you for your wonderful review, we look forward to welcoming you back again next year!

Rated 5 out of 5 stars

So glad we discovered Vintage Travel

So glad we discovered Vintage Travel. They were professional and helpful at every stage. The villa in Majorca was lovely and their local rep there, Wendy, was exceptional. Two memorable weeks for ten members of our family. We would definitely use this company again

3 August 2024
Unprompted review
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Reply from Vintage Travel

Thank you so much for your lovely review, we are delighted you had a wonderful family holiday to Mallorca. We look forward to welcoming you back in the future.

Rated 1 out of 5 stars

Don't trust this bunch

Terrible Terrible company and hosts. We were miss sold the holiday which resulted in very unpleasant experience at the villa. Completely ruined our holiday. Be vary warey of this outfit, we were mislead which turned into not just an expensive mistake but an expensive mistake that was very unpleasant. My advice is don't use this outfit as they are not trust worthy.

4 August 2024
Unprompted review
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Reply from Vintage Travel

Dear Chris,
Thank you for taking the time to share your experience. We're sorry to hear that your recent holiday wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We would like to address your specific concerns and make things right. Please feel free to contact us directly so that we can trace your booking and discuss your experience further. Thank you.

Rated 5 out of 5 stars

Always great villas

Have been booking with Vintage for many years and always been a good experience. The most recent villa in Crete was exceptional - Vintage always has a great service ethic from start to finish, but this is backed up with great villas. We had a great time in Greece, thanks to all at VT!

31 July 2024
Unprompted review
Vintage Travel logo

Reply from Vintage Travel

We're so pleased to hear you had a great holiday, thank you for your five star review and wonderful feedback. We really appreciate it.

Rated 5 out of 5 stars

Simply fantastic!

I cannot speak highly enough of Vintage Travel. This was our second holiday with them (this time to Menorca) and once again, as in Portugal last year, the accommodation was immaculate and perfect for our needs.
The communication from start to finish was brilliant and it was extra useful to have Tracey as a local rep with years of Menorcan life experience, to drop by and to have on hand for useful tips.
We have no reason to look elsewhere for a travel company when booking for next year. Keep up the good work!!

10 August 2024
Unprompted review
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Reply from Vintage Travel

Thank you for your brilliant feedback, we're so delighted to hear it! We hope you had a wonderful holiday in Menorca and look forward to welcoming you back for future holidays.

Rated 1 out of 5 stars

A very poor experience

The customer service was poor and the villa, which is potentially beautiful and certainly well located, is cheaply equipped and in need of refurbishing.
Our check in time was 5pm which is late. We were asked for flight arrival times as they are considered when allocating cleaners. As we arrived the previous day and as we had young children who would need a meal and to go to bed we asked if we could check in at 3 or 4. We were told we could not as the cleaners needed the full time to clean the villa between the departure of the previous guests (at 10am) and our arrival, as the villa is so big. We were not even allowed to use the pool area as it was considered we might need to use the loo and therefore go in the house and get in the way of the cleaners. In fact there is an outside loo so this was not likely to be a real problem.
We were told we would be contacted if the cleaners finished early and we could have access early.
When we arrived at 1230 to leave the luggage the villa was locked. The welcome pack (including milk) was on the steps in the full sun and there was no sign of any cleaning. The cleaners eventually arrived late afternoon and despite our check in being 5pm at that time they were only cleaning the bedrooms and had not done downstairs or the pool area. They eventually finished at about 630- well after children’s tea and bath time, and well after our appointed check in.
The pool was dirty. We had to clean it ourselves before someone arrived to do it. By contrast the day we left they came at 8am meaning we could not use the pool on the last day.
Four of the beds are effectively camp beds with a metal base that is smaller than the mattress which means that if you sit on the bed it tips up.
The curtains in 3 bedrooms were so poor we had to put towels up to block out the light.
The jacuzzi did not work and could not be repaired until after we left.
The dishwasher only worked on a 3 hour programme - on any other programme everything came out dirty. The instructions were to use a particular detergent which was not supplied and not available in the local shop.
There was a beautiful terrace/ balcony which is the main sitting/dining area. Sadly it was completely unusable during the day as it had no canopies/parasols or ceiling fans.
Understandably the downstairs had no air con - we don't complain about that but there were no ceiling fans anywhere. There were two portable plug in fans which in a large villa were totally inadequate.
The parasols provided round the pool were completely inadequate for 12 people.

This is a villa that has the potential to be superb if it is properly equipped and maintained. It was clearly built and originally furnished to a high standard, but the impression is that as things are replaced that is done cheaply - adults could not have slept on the 4 ‘camp’ beds. There were a lot of other smaller issues - but we were on holiday and did not want to spend time dealing with them. It was a question of just put up with it and enjoy the overall holiday.
We were told by the local rep Julie that the cleaners are arranged by the owners and not Vintage Travel. We were also told Vintage travel are not allowed access until 5pm. That seems to rather contradict the email we received saying if the cleaners finished early we would be contacted by Julie so we could go in early.
Julie the resort rep was very pleasant and tried to be helpful and went out and bought a replacement welcome pack.
The villa is well located for Puerto Pollença and the beach. It has a lovely swimming pool. If we had not had such a bad experience we would very probably have repeated the experience next year however the lack of flexibility in our arrival time - 4pm would not have been unreasonable- and the fact we were told the cleaners needed all day when in fact they clearly did not and as a result did not turn up until late and stayed well after our check in time coupled with the poor standard of the villa means we would not risk a holiday with Vintage travel again.

3 August 2024
Unprompted review
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Reply from Vintage Travel

Thank you for taking the time to share your feedback. We are sorry your experience didn’t match your expectations.

It is not always possible to accommodate an earlier arrival time, especially during the busy peak season due to the workload of the house keeping team who work on many villas all over the island. We are sorry this could not be accommodated for you and the inconvenience caused. Thank you for your other points of feedback which have been noted. Our in-resort representative was pleased to attend to your requests during your holiday and to rectify some of the matters raised as well as to find an agreeable outcome for them.

We always aim to deliver a consistently excellent experience for our customers. Your feedback is valuable to us, and we thank you for choosing Vintage Travel, and wish you the best in your future travels.

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