VINELLO retail GmbH | vinello.hu Reviews 3

TrustScore 3 out of 5

2.9

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Company details

  1. Wine Store

Written by the company

A VINELLO.winefamily egy nemzetközi bor- és szeszesital nagy- és kiskereskedés Drezdából, Németországból. A jelenleg (2023.02.) több mint 17.000 különféle bort tartalmazó kínálatával, amelyet több mint 3.000 borászat biztosít, a VINELLO Európa egyik legnagyobb borkínálatát nyújtja. Több mint 250 beszállító, borász, borászat és importőr látja el drezdai nagy raktárunkat, amely egyben régiós Click & Collect átvételi pontként is működik. Minden kiszállított palack egy drezdai munkatársunk kezei által kerül gondosan feldolgozásra. A VINELLO Drezdából csomagol és szállít ki.


Contact info

2.9

Average

TrustScore 3 out of 5

3 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

It's my second order

It's my second order. The first one was delivered partially with a huge delay (±2 months) and partially as a money-back.

Somehow, I decided to give this shop a second chance and made an order with multiple items. All items may be shipped in a short period of approximately 6-8 days.

Today, 16 days after payday, my order or parts of it, not even shipped.

I am angry at such a dishonest approach.

Vinello com de eu es pt etc... is the same system, just with a local SEO domain, and every customer should know how you operate your business. Reading other reviews, I am not alone here.

5 February 2026
Unprompted review
VINELLO retail GmbH | vinello.hu logo

Reply from VINELLO retail GmbH | vinello.hu

Dear Trusted Customer,

On 5 February, you placed an order on vinello.es with shipping from Germany to Spain.
The delivery time was 8 working days (Monday to Friday).
Unfortunately, the shipment was not dispatched until 24 February.
In the meantime, we have informed you about the delivery delay.
We regret the delay, but sometimes these things happen.

The goods were delivered correctly and safely.

It is correct that we operate regional domains for many countries. The reason for this is that not only sales taxes, but also certain alcohol taxes and regional legal requirements, such as age verification, must be complied with.

This is simply necessary.

Many customers in many countries are happy to be able to find (local seo) and to buy wines that are not available in their countries.

We sincerely hope you enjoy your wine.

Your VINELLO.winefamily.

Rated 1 out of 5 stars

I ordered and paid for 12 bottles on…

I ordered and paid for 12 bottles on August 6, 2025 and I still haven't received them after 6 weeks. I have contacted Vinello after 3 weeks and they assured me that my order will be delivered at the end of next week. Unfortunately it didn't happened. I contacted Vinello again to request a full refund, but I didn't receive any kind of answers at all. Very disappointed, not sure why Vinello sell a product and take full payment when they don't have it and can't deliver in a reasonable time. Never buy anything from Vinello again.

6 August 2025
Unprompted review
Show reviews in all languages. (3 reviews)

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