I had an issue when trying to view the Vehicle Inspection report so I started a live chat to rectify problem. They responded immediately to document the issue and then followed up via email to notify... See more
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See what reviewers are saying
All the information that I needed was absent from the report. It gave me a general description of my truck , which I already know, but none of the information I was supposed to get. No owner history a... See more
Have always been suspicious about cheap whatever especially used cars so when I was offered a good-looking model at a price my wife thought was just lovely, I didn't get excited too easily. Looked up... See more
I had a couple of minor issues getting everything set up the way I wanted and so I contacted customer support and within 3 hours they got back to me and took care of my issues. Haven't experienced su... See more
Company details
Written by the company
Your one-stop shop for vehicle data. VinAudit is a private technology company founded in Kirkland, WA that specializes in vehicle history solutions for auto dealers, consumers, and businesses. Paying exorbitant fees for basic data should be a thing of the past! Since launching in 2011 as a first-level access provider to the National Motor Vehicle Title Information System, we’ve quietly built one of the largest vehicle databases in North America. In 2020 VinAudit expanded operations to support the Canadian market, becoming one of two providers north of the border. Our solutions include vehicle specifications, market valuations, ownership costs, images, and inventory data feeds.
Contact info
15117 Main St #205-853, 98012, Mill Creek, United States
- 1-800-480-4428
- support@vinaudit.com
- vinaudit.com
3.7
Average
199 reviews
Replied to 63% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Marinel review
Marinel was very helpful in answering my questions and giving me the best experience with VinAudit.
24 April 2023
Unprompted review
Vin Audit Great Customer Service
Have used Vin Audit for several years. Very easy to work with. The times I have needed Customer Service they have gone above and beyond to correct my problems.
21 April 2023
Unprompted review
The Customer service rep was very…
The Customer service rep was very knowledgeable, polite, and professional.
18 April 2023
Unprompted review
Very helpful getting information and…
Very helpful getting information and staying on line as I printed it off
3 April 2023
Unprompted review
Best value in VIN reporting I have experienced
Not only one of the best values in VIN records but I also received exceptionally personalized and professional support from Marinel. My account is now all set and I'm making use of the reports.
This is in comparison to others that I have used that include carfax and autocheck. Both are also good but much more expensive for similar reporting and not as good customer support.
29 March 2023
Unprompted review
Marinel was very helpful and answered…
Marinel was very helpful and answered my questions properly. the short and quick service she provided over the phone was above and beyond. Thank you for your EXCELLENT customer service :)
James G.
30 March 2023
Unprompted review
Great customer response to my concerns…
Great customer response to my concerns and great service and problem solved immediately
Jerry Jurden
20 March 2023
Unprompted review
I accidentally made twice transactions…
I accidentally made twice transactions and I mailed them they respond immediately and gave me refund I am glad worked with them
14 March 2023
Unprompted review
It didn't work for a Canadian car that…
It didn't work for a Canadian car that I wanted to purchase. No history, no accidents. Had to purchase CarFax. Information on their side is false and misleading. Stay away.
26 February 2023
marinel was so helpful and patience
21 February 2023
Unprompted review
Great service-looks like a good…
Great service-looks like a good detailed report too. Helping friends sell their car and this report will give buyer confidence.
30 January 2023
Unprompted review
this doesn't work for Canadian cars
The merchant refunded my money.
this doesn't work for Canadian cars. My car fax showed everything with all service records and vinaudit.ca there was no history on the report whatsoever, didn't even show the accident on it.
5 January 2023
Unprompted review
I had an issue with the website and…
I had an issue with the website and called for help. Marinel was so helpful and gave me great advise. I will be purchasing a subscription.
20 December 2022
Unprompted review
Absolutely worth it!
For 9.99$ report it shows absolutely everything about the car, I use it all time for running an automotive business and never had any problems with their reports. Data is complete including titles, collision, leans, and mileage, absolutely worth it!
15 December 2022
Unprompted review
Unbelievable Customer Service Experience
Marinel was an absolute pro when it comes to customer service! Not only did she provide me with relevant information for my inquiry, but she went above and beyond to ensure I have an easier time with my potential buyers! A great asset to your team for sure!
30 November 2022
Unprompted review
Marinel Paclian was so kind and…
Marinel Paclian was so kind and helpful, se give for sure the best customer service. She answer all my inquiry's and a fast and honest way.
The report is easy to understand and have complete information.
11 October 2022
Unprompted review
Mary was a fantastic rep with excellent…
Mary was a fantastic rep with excellent knowledge about her company and the services provided.
8 September 2022
Unprompted review
Marinel was so helpful!!!!
18 July 2022
Unprompted review
She was very helpful and informative...
15 July 2022
Unprompted review
Marinel in customer service was very…
Marinel in customer service was very helpful and took the time to explain your services. I am happy with the report. Thank you 😊
6 July 2022
Unprompted review
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