Vimla! Reviews 

They sent me bills via email that I had paid months ago. Even the amount was wrong, when I confronted them they said that could not see anywhere in their system that I had paid. So I had to send them a screenshot from my bank.
I tried to pay through their app, after several days my money could not reach them and they said the money had been “lost” in their system. Very bad automedico service that takes literally several days and some times weeks to reply even the simplest questions.

Can’t recommend this company

Horrible, whatever you do don't get a phoneplan from this company!

Very bad service, unprofessional customer service 🤕🤕🤕

Suddenly they just cancel the phone. Even though they said they wouldn't.

Garbage. No customer service and horrible signal everywhere.

Probably the worst phone company I have ever found. I ordered a Sim card more than 3 weeks ago and they haven't send it at all. In addition the app didn't work for me and support only told me "We are sorry for the inconveniences" , nothing more untill now. I have been trying to contact them for a week and haven't received any answer from them. When trying to chat, you get sent from number 1 on the queue to number 30. Extremely disappointed.

The worst service ever, you can't call.them if you need help asap. For a month now my Internet isn't working. I have 11 GB of internet but can't anyway use them, can't even use WhatsApp, that's how bad the internet is. Oh Lord and I bought extra 1 gb and it still doesn't work at all!!!!!

Everything started off great, but then I Changed my bank card. I updated the numbers and payment on the site.
I have since been sent 2 extortion letters from segoria.
I read that I’m not the only one with this problem! I have emailed Vimla and sent messages in the chat without reply.
I always pay my bills and it feels like a gangster shake down! If they do not fix this I’m gone.

Paid for 50GB in June- haven't got it yet.

In June I paid for 50GB extra and now three months later I still haven't received it. When I send an e-mail I don't get an answer and now the chat is closed until the end of September. The 5 GB I have left won't last until then.
Completely hopeless situation.

Everything is good about this company except customer support. Its impossible to contact someone to get help. It was the changing day of my sim card today so they turn off the old one to change to the new one. I put in the new sim card and it's not working too. Now i am without internet and calls. I get problems at my job because of Vimla because nobody can contact me. It is incredible. I am very disappointed.

Fantastic service, support and system. Still cheapest on the market while still using Telenor's great coverage.

Jag beställde vimla abonnemang (Orderdatum: 2018-11-08) men ännu inte tagit emot mitt simkort. Jag skickade email med ärendenummer: #466606 till dem två dagar innan men har inte fått något svar.

I made a mobile service subscription before two weeks but I haven't got yet the sim card. I sent an email before two day to report the problem but since then I haven't received any answer also.
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A big update here, first, from the moment i post this review, Trustpilot blocked my account and for 2 week's I couldn't login.

Last week they replied with this: "Our fraud detection software removed your review and blocked your account. We’ve since reassessed the case and placed your review back online and have unblocked the account. We apologize for the inconvenience."

Since I couldn't resolve the problem here I used the chat on Vimla's website and finally after 3 weeks plus, I got the sim card. A bit too late but problem solved, Vimla's mobilabonnemang works.

Conclusion: Use the chat to contact with Vimla's support service.
If you need a mobile network provider and you sing up with Vimla, you better have a backup plan until you get Vimla's sim card.

A perfect company.

Great service, never any problems and the one time I had to deal with the support they were amazing.

Stay away! Absolutely the crappiest customer "service" you can imagine. They keep charging you for services you explicitly didn´t want to have. They respond with automated answers.

When I first got Vimla, I was really happy. A pretty cheap monthly rate, nice website, everything straightforward. I especially liked that the unused units store up, thats a great system.

Things turned sh!t this summer, though. First they changed their payment system to an external partner (Klarna), which meant that my payment from my German credit card did not go through, leading to me getting billed for late payment. Turns out there is no way to pay now if you don't have a Scandinavian credit card or Swedish bank account. Because of a mixup, I had to pay another hefty late payment fee, something that has never before happened in my life!
Now I have to pay for Vimla through my girlfriend's bank account, which is inconvenient and annoying.

The thing that really p!ssed me off most and makes me consider to change to another provider is the fact that Vimla changed their policies regarding using your card outside of Sweden. Despite the new EU ruling improving things and making it possible to use data in other EU countries, Vimla now introduces very heavy restrictions that don't make any sense, meaning effectively if you go to another country for a bit longer, you can't use your card.

Great experience! Shared network with Telenor, and therefore good reception.
Cheap and easy to make changes with the app, like “pause” the subscription.

They continue taking money from my account for the subscription, which I paused, and which therefore should cost 0 SEK. The fact that I paused my subscription from the end of August 2017 is clearly stated on 'My Vilma' account, nevertheless, money were withdrawn for September 2017 (and my sim card was blocked from 1 September 2017) and the bill is ready for October already. Wrote to their support, but the answer is 'normally given within 3 working days'. Whatever it is, this is disappointing, mistrustful and slack. I would not recommend this 'Vilma' and would by no means advise you NOT to give your credit card information for them. Very bad impression!

Fantastisk support, bra pris, inget trams :)

Vimla is working perfectly and the chat support is both fast and very good!