Vimla! Reviews 

Very slow customer support service: if you have some emergency issue to fix, good luck with that! There is no possibility for a direct contact via phone call. The only option is to write them in a chat box/open a customer ticket and it will take like 2 days to get an answer.And after that the process continues in the same format.
Slow internet speed in Sweden. In a few instances I missed my road exits because the navigator app didn't get the updates on road config in time. Quite annoying to have to drive around like 30 km extra because of this.

It will be better if you can provide esim

I didn’t know that the SIM card is activated right after I ordered it. I plan to use it after 2 months, and now I am just paying for these 2 months for nothing. I told this to custom service but did not get help.

Everthing is fine

Happy with the service so far.

Fake marketing strategies & Worst customer service. They dont even provide contact number or email address. All they have is a fake virtual bot. I purchased their mobile broadband subscription in jan 2024 that was marketed to be 20kr for 5 months and thereafter 370kr per month if i continue the service. No binding period as well. Since i was facing network outages multiple times i decided to cancel the subscription in april 2024. But guess what, im still getting the bills for the period of may (84kr - doesnt understand their calculations either) eventhough the subscription is cancelled. There is no way to contact them either.

My SIM card is not working for two days! I wanted to reach to customer service so that can get some help.
Unfortunately this company does not even have any sort of customer service!they only have CHATBOT!
No email, no contact number, no freaking way you can get in touch with customer service!
I pay 260 sek every month just to use a SIM card and for two days my SIM card is not working, I am totally disconnected from the world but no one give a damn!
New update on this case- it’s 3 days today still unresolved! Several complaints has been made already to their customer service, but it’s seems like no one actually gives a damn about it! Well, why should they? they are getting their bills every month regardless! They do not comprehend the trouble I am being through due to my SIM card not working!

Be aware, NEVER EVER BUY ANYTHING FROM THIS COMPANY!

Everything in general is great but the internet speed need to be a little bit higher

Have had great experience dealing with Vimla.
Feel that there should be a telephone contact department as often new people with swedish language deficit (me) can get one to one help.
But saying that I have a lot of help with porting over my number onto my new SIM.
Many thanks !

Vimla is a flexible and cheap option. I am overall satisfied but sometimes I get no reception in crowded are, and I had no reception at all when I went to Ibiza.
The app is good but it can be improved. Also it would be amazing if it can support English.

I wasn’t able to buy more surf.
It took days to receive an answer.
There’s misinformation about having a chat for support that’s is always closed despite the information that says it’s available from 9-16.

I am overall happy with Vimla. I was even more happy to get free internet on my birthday. Thank you

Awesome and cheap. Their service and signals have improved alot over the years.

Insanely poor customer support, you might think it doesn't really matter. But when you're around without internet and their chat box doesn't respond for 2 days it really does.

Reasonable tariffs, plans and quality service including connection. I would appreciate if you can improve your online ordering and the website performance.

Worst support ever, I placed an order for my daughter, after I had chosen her subscription, and entered my information and the way I wanted to pay and pressed submit. Their system sent me a confirmation on a entirely different subscription package and price.
I contacted the support and got the answer I can't help you place an order.
I answered several times, I have already placed an order but your confirmation statement give me the wrong content. Please adjust it accordingly to my information.

Still I get an answer from someone called "Arvid" that -"I'm sorry, I can't help you place an order"!
Seriously are they using chatbots to handle their support or what's wrong. Don't they speak Swedish?!

Great and straightforward experience with porting my number from my previous corporate service provider.