Village Gym Reviews 

I’ve been a regular at Village Gym Farnborough, but the ongoing air conditioning issues have made classes increasingly uncomfortable—especially during peak times. Despite the class instructor confirming the problem and the entire class voicing concerns, I received a call from a manager who dismissed the issue entirely.

His closing remark? “Tick box, I’ve called you.”
That’s not customer service—that’s box-ticking.

It’s frustrating to see basic facility standards ignored, especially when members are paying premium rates. The lack of accountability and unwillingness to investigate or even acknowledge the problem is unacceptable.

I hope this review encourages management to take member feedback seriously and prioritize comfort and safety in their facilities.

I am a member of your village gym in Blackpool.The staff members are very helpful and friendly especially Leah and Anthony and Eleanor is always smiling and is are a credit to your company.The spa is the best in Blackpool!

Great facility’s, all the staff are very helpful especially Natalie and Kayla and reception !

Izzy was super helpful at the front desk and provided great advice during my stay , facilities in Bristol are elite

Very good staff and very clean pool thank you ver much catie

Very good I appreciate the staff and I would like to give you a 5 star review thank you very much

To catie

Village gym Hull
No matter what time of day you go to this gym you struggle to use any of the equipment due to the fact they have got far too many members.
I have never known a gym to be so busy all times of the day.
There is only 1 squat rack and only 1 flat bench for bench press........
I heard a rumour that they have got 3500 members
Absolutely crazy
Do not waste your money on a membership here.

Absolutely disgusting service at Walsall Village Gym money grabbing business stay away you can never get hold of anyone you send emails and nothing then keep charging you. If I could give minuses I would.

I am writing to express my extreme dissatisfaction with my experience at Village Gym Watford. As a paying member, I expected a clean and hygienic environment, especially given the high monthly fees. Unfortunately, the conditions at the gym have consistently fallen short of these expectations.

Cleanliness Issues:

The toilets are often blocked and in an unacceptable state.
The showers are filthy, with hair and residue from shampoo and conditioner accumulating.
The gym floor is frequently dirty, with crumbs, hair, and dust collecting everywhere.
I have encountered feces on the changing room floors on multiple occasions, which is alarming and poses serious health risks.
The sanitary bins in the female changing rooms are regularly overflowing, with used towels left on top, creating an unpleasant odor and unacceptable hygiene conditions.
In addition to the cleanliness concerns, my interactions with the management have been frustrating. I’ve raised these issues with Eloise, who has been rude, unwilling to listen, and dismissive of my feedback.

Just recently, I accidentally left my handbag in a locker. When I called to see if it had been handed in, Eloise promised to check and call me back—but she never did. Strangely, I later learned from another member that my handbag had indeed been handed in, yet the gym reception had no record of it. This lack of organization and communication is incredibly concerning.

Overall, the combination of poor hygiene and inadequate customer service makes it difficult for me to continue my membership at Village Gym Watford. I urge the management to address these issues promptly for the betterment of all members.

Bad experience… increased my direct debit without notification and when I reconfirmed that my job was still the same they still charged a higher membership rate despite agreeing to adjust it 4 weeks ago… I’ve cancelled my membership now

I wish I had seen these reviews before I signed up for flex membership.
What can I say…
Over priced at £71 per month. Thankfully my membership will end in 3 weeks time!!! Can’t book on to the classes, they are always full. Gym is over crowded & can’t get on the machines. The machines are old and many out of order. Pool is dirty, as are changing rooms.
Tonight was last straw as refused admittance to cycling class, because barely a few mins late. Verbally abused by the instructor - many are rude and very arrogant. Well so sorry I was late but some of us do actually have to work(!) Disinterested duty manager when I complained, who I doubt was any manager at all as didn’t have a clue and couldn’t point me to any kind of insurance policy either. So clearly has no idea and needs training.
Have took my complaint to head office, Reading reviews on here they sound like scammers so complaint will be ignored.Poor quality, too expensive, run by arrogant ignorant people. They have spoilt themselves by being too greedy for more members. Hope people wake up to this and vote with their feet!

Beware! Abusive T&C - after 4 years of being a member, they enforced a 3 month cancellation notice.

Leeds
Honestly I signed up in January 2025 and I loved it to start with, what they offer is actually good value but what they offer isn’t run properly
Showers and toilets in the men’s toilets are horrible
Too many gym goers wearing political t shirts, I wanna go gym to better myself not to see political slogans on people

The worst part is the membership debit though
My payment failed twice and instead of being smart and telling me they let it go on until may. I started getting hateful letters threatening enforcement action, now working in law enforcement myself Ican confirm this isn’t legal

They offered me £100 to continue going to the gym or £150 to cancel
So I cancelled

This is not how to run a business and assume this isnt a Leeds problem it’s a village gym problem

The staff in Cheadle are very friendly and always there to help.

Village gym Portsmouth offers a comprehensive range of Les Mills and fitness classes provided by professional instructors which rank best in the region. Although the external studio is of a fabric/temporary construction type with limited capacity, the quality and motivating of the instructors more than make up for the sub-optimal facility.

Village Gym Newcastle. Excellent gym with good equipment and training facilities. Friendly members and staff - especially Jeff on poolside, who make the gym feel like a great community.

Jodi makes you feel very welcome when you arrive at the gym and is always smiling. Nothing is too much trouble.

Hull-No air conditioning, dirty showers, music so loud you cannot concentrate on your class next door. These issues have been highlighted for months, but nothing gets done