Village Barn Melts Reviews 

67
•
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

The fragrances are divine! I simply cannot wait to give them as Christmas gifts. I really appreciate the super speedy delivery and extra care that went in to packaging them carefully. I look forward t... See more

Rated 5 out of 5 stars

Every product I order exceeds my expectations. Packaging is secure and eco friendly and I’ve also had a couple of free gifts to thank me for my customer and as an apology for a delayed delivery, which... See more

Rated 5 out of 5 stars

Just received my 3rd recent order, it came quite quickly and was well packed. I’ve had a number of parcels from you and have always found the items to be of good quality, especially the pump hand s... See more

Rated 5 out of 5 stars

This is my first order from Village Barn Melts. The website has a good layout and is easy to navigate, with good descriptions of the products. Product prices are good. My order -'Dark Honey & Tobacco... See more

Company details

  1. Candle Store

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New to Village Barn Melts. Head over to our site and see why so many people love us!


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4.1

Great

TrustScore 4 out of 5

67 reviews

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4.1

All reviews

(67)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered some soap sponges when the…

Ordered some soap sponges when the parcel arrived one was missing. Sent multiply messages as it says on thier email if you have a problem no reply . I also ordered another soap sponge is January which has never arrived again contacted customer service. No reply again . All traces on facebook website have been deleted. When you click on website it says thier on holidays. My guess is they gone bust. Should not take people's money if they cannot produce the products . Very disappointed would even give one star if I did not have to

26 January 2025
Unprompted review
Rated 1 out of 5 stars

Takes your money and run

I am absolutely disgusted with this company. They knowingly took my order and then closed their business down. Considering they are a local company I cannot believe how underhand and fraudulent they have been. I'm now going through my back to get my money back as they won't truly to my messages.

28 January 2025
Unprompted review
Rated 1 out of 5 stars

Customer service excellent….what a joke

I placed my order before Christmas, got a message to say my parcel had arrived, well not to my address.
Contacted village barn melts, was assured my parcel would be sent out before Christmas.
Never arrived, I have sent numerous email/messages no reply from village barn melts.
Paid in good faith obviously I will never get ordering from them again there customer service is disgraceful

11 December 2024
Unprompted review
Rated 1 out of 5 stars

Order never arrived

Ordered on 3rd December thinking that was plenty of time to arrive for Christmas, but it's now the 24th and my order still isn’t here. I chased last week and was promised it would be posted by DPD on the Friday as it initially hadn't been collected by Evri and then subsequently theyhad lost the parcel. When I asked for a tracking number over the weekend, none was provided so I guess I'm not getting my order in time for christmas and my holiday. Wanted to support a small business but have been let down. Next time I'll order from Amazon, at least they are reliable.

24 December 2024
Unprompted review
Rated 5 out of 5 stars

What delightful hand moisturisers!

The fragrances are divine! I simply cannot wait to give them as Christmas gifts. I really appreciate the super speedy delivery and extra care that went in to packaging them carefully. I look forward to purchasing from Village Barn Melts again!

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Very happy customer

Very happy with my parcel. It arrived on time and packaged well. I was kept informed of when my parcel was sent and when it would be delivered now I can't wait to use my products and give out some as gifts at Christmas too

26 November 2024
Unprompted review
Rated 5 out of 5 stars

soap

Good service, nice soap.
Will you be having more of this soap please? I would like more in future.

16 September 2024
Unprompted review

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