Vilamora Reviews 

Beware. Scam website. Address listed as uk but returns to china. Emails are bounced back. The address is a P.O. Box used to scam people.

I wish I had read these reviews before I bought a ‘cashmere’ sweater that has not got one natural fibre in it.
The site gives you the impression that it is in the UK but it’s not. Such a waste of money - do not buy anything from them. I am now trying to get a refund but no answer from their support line and the support email bounced back. Disgusting!!!

I have never ordered anything from this company before, and unfortunately, on checking my account yesterday, they have tried to take two separate payments from me, totalling £55.49. So clearly they have moved on to hacking unsuspecting victims. Please be aware. I now have to go through the whole cancelling card, new card issued etc. It's just daylight robbery.

Edit- not a scam. Never heard from support but jumper arrived and is as described. Very soft.

Scam- support email comes back undelivered

Wish I had read reviews before I ordered a black trouser suit!!! Cheap and nasty, opened package and put straight in charity bag. No point in returning as no-one gets back to you. Stay away from this site. I checked out Vila Mora UK. It is not UK taken weeks to get here from obviously CHINA.

Ordered then try to contact them and emails bounced back, realised they must be scammers after looking on here! Will now need to go to credit card and trading standards! THIS IS A CHINESE COMPANY Pretending to be in UK! Clearly using Fake photos to sell poor imitation goods!!!!

Horrific. Order never received. I canmot contact them in any way. £25 down the drain! DO NOT USE THIS COMPANY.

I ordered a blouse and a jacket stupidly without reading the reviews on here first.
They are nothing like the advertised products on the Vila Mora website !
The shape, material, colour and sizing is attrocias.
I have emailed the support address but it doesn't exist.
They do not reply to phone messages.
No 2 Fredrick Street in London ( their advertised London office ) shows a boarded up derilict small building.
They should not be allowed to legaly advertise in the UK as they are obviously scamming the public.
I used a credit card so hopefully I can get reimbursed by my provider.
Please dont buy from these horrible people!

I placed an order, paid for it then realised it would come too late for my holiday. I tried to cancel it as their policy says within the hour but the Customer Service email was returned therefore I assume this is a scam. Why didn't I contact Trust pilot first 😠

If I could leave zero stars I would.
The items are certainly not cashmere or silk, never seen such bad quality. Emails to make a return are bounced and no contact detail in the package.
Do not risk, I’ve basically LOST over £100. Devastated.

Ordered 2 sweaters of the website advertised as wool or wool blend. When they arrived the label said 100% polyester. Poor quality manufacturing. Any attempts to contact the company have failed. Emails bounce and mobile number ( yes, I know 😒) doesn't connect. Scam company. Reported to trading standards. Avoid. And research thoroughly any company advertising on the internet. Avoid impulse buying 😆😢

Paid for items not received. No answer to emails or phone. SCAM COMPANY DO NOT ORDER!! I will have to go through credit card company to get money back. Website should be shut down

Terrible customer service, and you cannot return an item. Website refers to emailing customer service to obtain returns form. Emails are not responded to, and the items always show as ‘on their way’ when delivered so not return option available on website. . £35 spent on an item that much smaller than it should be and so cheap looking.AVOID, don’t waste your money

Scammers. Poor quality, tiny sizes, returns impossible as email address and phone number not answered and need to return to China. Avoid.

Scam company based in China
Contact number in UK and “support” email address do not work!
AVOID!
I have been robbed basically as the item size is completely incorrect and there is no one to talk to and no refund possible AVOID AVOID AVOID!

AVOID. DO NOT BUY FROM THEM, NO RETURNS POSSIBLE. Awful experience. No customer service. As soon as I ordered one coat, another one was added without my knowledge. Their policy says that within an hour you can cancel and get your money back but there is no way to contact them! Emails bounce back and telephone is not answered.

One star is too much. The phone number and email address are useless and unusable.
I have 2 jumpers to go back for refund but can't make contact with them.

I don't leave reviews, but I feel like I have to to protect other customers.

It is NOT luxury knitwear as it claims - there are no labels in clothes and the material is acrylic/polyester (so not exactly worth an original price of £65, although I got on "sale")

I am dead certain at the other claims that the emails bounce back; I tried 3 times (copying and pasting and also manually typing) and also on different days, also from my work address.

Delivery took 3 weeks

Returns are to china - customers can see this on the website if they look at returns policy

Reviews that say the customer service responds quickly are fake.

I claimed money back from my bank as knew there was no way I was going to get a returns processed after reading the reviews while on the hunt for a working address.

Don't order from this site!!. I tried to cancel my order within half a hour customer service is uncontactable. Emails just bounce back. No answer from telephone number. Now item has arrived it looks nothing like picture quality is poor item is flimsy. Again I have tried to contact them but no luck. £37. 00 wasted. Awful company

Ages to arrive....size XL ladies fur hat. It is a child size and nothing like picture. DO NOT ORDER FROM THIS COMPANY !!!! Just wish I had checked them out on Trustpilot first ! You have to pay to send it back to CHINA !!!