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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found the ordering process straightforward and were pleased with the prompt delivery of their products. Several people noted that the items they received matched the descriptions and pictures online, and some appreciated the good quality for the price. However, some people were dissatisfied with the product quality, citing issues like incomplete or defective parts, thin and fragile materials, and poor finishes. There were also instances where products did not meet expectations regarding appearance or functionality, such as a bar globe that looked cheap or a bed made of very cheap material. Additionally, some customers experienced delivery delays, with products arriving later than the estimated timeframe, and a few encountered problems with items being damaged during transit or not being delivered to their doorstep as expected.

What people talk about most

Product

Users describe ambiguous interactions with product quality. Many reviewers report receiving products with... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers express dissatisfaction, citing poor... See more

Delivery service

People report ambiguous experiences with delivery services. While some customers praise fast delivery, with... See more

Order

Customers had ambiguous experiences with order. While some reviewers praised the easy ordering process, good... See more

Price

Customers consistently note ambiguous experiences with price. While some reviewers found good pricing and... See more

Based on these reviews

Rated 4 out of 5 stars

The order was delivered quickly and the product arrived in very good condition. The assembly instructions were easy to follow. The stability could have been improved. Edit 26.05 Am fost contact... See more

Company replied

Rated 4 out of 5 stars

The product that I ordered arrived incomplete and with one defective part. However, after an not realy "flatering" review I was contacted for details and the missing and broken part were sent to me at... See more

Company replied

Rated 3 out of 5 stars

Ordered a bamboo luggage stand, it arrived incomplete. Managed exchange it and the new one was also missing the same part. Also the quality of the product was nothing like in the pictures. Later... See more

Company replied

Rated 4 out of 5 stars

Very disappointed with the service. I placed and paid for an order for a patio corner sofa on the 22nd, and it still hasn't even left their warehouse. The promised delivery timeframe was a maxim... See more

Company replied

Rated 5 out of 5 stars

The order arrived quickly, however the product it's not the best. The instructions have some mistakes regarding the mounting of 2 brackets and the lid is not closing properly. UPDATE: Quick respon... See more

Company replied

Rated 4 out of 5 stars

Product meet expectation. Quality vs price good. Slightly delayed than estimate, but comunicated in time.

Company replied

Rated 3 out of 5 stars

Very long time for delivery. I paid for priority shipping and I received product later the for the normal shipping. UPDATE: i receieved a coupon (2 x priority shipping tax), but the product still... See more

Company replied

Rated 4 out of 5 stars

The products generally arrived in good shape, they were packaged carefully and all the "Fragile" mentions were on the packaging

Company replied

Rated 4 out of 5 stars

The product, a tabletop of wood, arrived broken in multiple pieces and with noticeable deformities on the surface. Edit: they contacted me and offered a patial reimboursement for the damage which I... See more

Company replied

Rated 5 out of 5 stars

I was pleasantly surprised to see that what I ordered was exactly what I wanted. It fits very well with the Ikea furniture and is just as easy to assemble (it has everything included, diagrams, screws... See more

Company replied

Rated 5 out of 5 stars

Even the package was delivered late, when I asked Vidal XL about it, they have reacted fast, traced and solved the issue, which was caused by the transport company

Company replied

Rated 1 out of 5 stars

I ordered an exterior wood playground with a shipping time of 5 business days. I was contacted 3 times to provide my phone number, which I did, additionally to the fact that the number was provided fr... See more

Company replied

Rated 4 out of 5 stars

I only rated it 4 stars because of the shipment delay. But I was informed about the delay. Otherwise, I was very happy with the order.

Company replied

Rated 3 out of 5 stars

The plant support is made of pieces that need to be assembled together with screws. Not all the holes are properly made and the peak is not very straight. But we managed to assemble it and installed i... See more

Company replied

Rated 1 out of 5 stars

a big disappointment - very bad quality. it is clear that all the boards were not checked or even cleaned after manufacturing. the corners already have veneer peeling off. the packaging method does... See more

Company replied

Rated 3 out of 5 stars

The product was at a decent price, but the quality is nowhere near acceptable. Ikea-style, but with a lot less attention to details.

Company replied

Rated 5 out of 5 stars

product was well described and what we received matches the description; shipping was good. we contacted customer support and they helped quickly.

Company replied

Rated 3 out of 5 stars

I bought the black bathroom set..in principle it is ok..but it came incomplete..it was missing the drawer slides (a very important piece)

Company replied

Rated 1 out of 5 stars

My order from 08.12 was cancelled without any additional information (no email, any call, nothing) I chose to pay around 70€, because they selling the product trough eMag! Starting with 08 Decem... See more

Company replied

Rated 2 out of 5 stars

I think it's not vidaXL's fault, but the provider's. The coffee table I bought arrived later than expected, but that's understandable because of the Holidays etc. However, the product utself did not... See more

Company replied

Rated 5 out of 5 stars

The orders arrived in good time, good quality materials, the colors are what I wanted... thank you very much!...

Company replied

Rated 5 out of 5 stars

The products are like in the picture and description. The delivery time it's ok. The offers great. I am a satisfy costumer.

Company replied

Rated 5 out of 5 stars

The product was as in the picture and was packed really good. Delivery arrived before estimated date.

Company replied

Rated 5 out of 5 stars

Perfect product, very good seller, good raport price / quality, I recomand!

Rated 5 out of 5 stars

The ordering was easy. It had a great price and most important I was able to pay when it arrived. Thank you!

Company replied

Rated 5 out of 5 stars

I have purchased a small red carpet and I mă pretty happy about it . Delivery on time

Company replied

Rated 5 out of 5 stars

Good website that you can trust. So far I had 3 orders, all perfect

Company replied

Rated 2 out of 5 stars

I have received the bar globe and it looks cheap in reality compared to the pictures online. I can see the glued circle wood inside and the multiple strips of the "divine painting" glued unequally ins... See more

Company replied

Rated 2 out of 5 stars

I recently purchased the vidaXL TV Cabinet with LED lights, Sonoma Oak 160.5x41x50 cm. Unfortunately, my experience was not as good as I hoped. After assembling the unit, I noticed that the pan... See more

Company replied

Rated 2 out of 5 stars

Product quality is really poor. Items could be easily installed but after that, probably for the large opening -width, the orizontal beams is really curved. In the rainy weather the fabric is like a... See more

Company replied

Rated 1 out of 5 stars

It's so strange that you get a bed and only 1 week later you can use it because the matrass came much later. Also, iff you see the bed that we bought, you can say that the information and pictures, d... See more

Company replied

Rated 1 out of 5 stars

The situation is very complex and it would take a lot to describe it, but in short all I can say is that vidaXL are the most annoying and disorganized company I have ever dealt with in my live. If I c... See more

Company replied

Rated 2 out of 5 stars

There seems to be no communication between departments: one email says I will get my money back in 5 days, other says in 10 days, one mail is written by a man, another by a woman...I think in 6 weeks... See more

Company replied

Rated 1 out of 5 stars

The problem is that they claim they provide an excellent service, but they lie when declaring the arrival time of the products. In the email order it is written they will arrive in 3-5 business days... See more

Company replied

Rated 1 out of 5 stars

Products quality wasn't ok. One was used already (partially mounted, and broken seals),and one was for one use only, cheap plastic components, need replace few parts for current use.

Company replied

Rated 1 out of 5 stars

Pathetic service. I placed the order and it said free delivery but the order went to DPD collection center which is open from 11-7 instead of 9-5 and closed on sat/sin. I work and cannot leave my wor... See more

Company replied

Rated 1 out of 5 stars

Late delivery and the wood board is made from three pieces stick together. This is not shown on the site and is not written anywhere, too expensive for auch a low quality product, a trick I would say

Company replied


Company details

  1. General Store

Written by the company

vidaXL este un retailer internațional online unde poți găsi orice ai nevoie pentru casa, grădina și garajul tău și pentru proiectele tale de bricolaj. Conceptul nostru se bazează pe oferirea unei game largi de produse, care permit oamenilor să „trăiască mai bine pentru mai puțin“. Folosind soluții simple de reducere a costurilor care nu afectează negativ calitatea produselor, suntem capabili să facem produsele noastre accesibile pentru cât mai mulți oameni posibil. Toate procesele, de la dezvoltarea produselor și achiziții, marketing și vânzări, logistică și servicii pentru clienți sunt în mâinile noastre. În acest fel, păstrăm controlul deplin asupra funcționalității, calității și costurilor produselor noastre.


Contact info

3.5

Average

TrustScore 3.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Products quality wasn't ok

Products quality wasn't ok. One was used already (partially mounted, and broken seals),and one was for one use only, cheap plastic components, need replace few parts for current use.

20 December 2025
Unprompted review
vidaXL logo

Reply from vidaXL

Dear Customer,
Thank you for taking the time to post this comment and for bringing this matter to our attention. We are very sorry that you experienced issues with the quality of the product you purchased, and we assure you that we are ready to offer you the best possible solution to resolve the problem.
We have sent a message to the email address associated with your account to address the issue as quickly as possible. We have not received a reply, so we kindly ask that you contact us at feedback@vidaxl.ro
Have a great day.
Jose Antonio
vidaXL

Rated 2 out of 5 stars

Bad quality materials

Bad quality materials, insufficient details about drawer type and horrible latching system onto wall!

15 December 2025
Unprompted review
vidaXL logo

Reply from vidaXL

Hello Gabriel,

We appreciate your honesty.

We are sorry you were disappointed with your furniture and would like to help.

We requested some additional information from you through the platform to contact you directly and find out more.

We did not receive a reply, so we kindly ask that you contact us directly at feedback@vidaXL.ro for solutions.

Have a great day!

Andreea
vidaXL

Rated 5 out of 5 stars

All ok

Nice product, food delivery service

4 December 2025
Unprompted review
vidaXL logo

Reply from vidaXL

Hello,

Thank you for your kind words, though we don't really deliver food.

We hope your vidaXL experience was just as positive regardless!

Have a great day!

Andreea
vidaXL

Rated 5 out of 5 stars

Perfect

The product was as in the picture and was packed really good. Delivery arrived before estimated date.

6 December 2025
Unprompted review
vidaXL logo

Reply from vidaXL

Hi there,

Thank you so much for the great review!

We're really happy to hear the product matched the picture, arrived well-packed, and even got to you earlier than expected.

We truly appreciate your feedback — enjoy your purchase!

Andreea
vidaXL

Rated 5 out of 5 stars

Top, top

Amazing, already order another one, different size.

3 December 2025
Unprompted review
vidaXL logo

Reply from vidaXL

Hello Kris,

Thank you so much for the wonderful review!

We're thrilled to hear you loved your first order and already placed another one in a different size. That means a lot to us.

We truly appreciate your support. Enjoy your items, and thanks again!

Andreea
vidaXL

Rated 1 out of 5 stars

Pathetic service

Pathetic service. I placed the order and it said free delivery but the order went to DPD collection center which is open from 11-7 instead of 9-5 and closed on sat/sin. I work and cannot leave my work to go 5 km to pick a package that was to be delivered at door step. Please return my money back

2 December 2025
Unprompted review
vidaXL logo

Reply from vidaXL

Hello Akash,

Thank you so much for taking the time to share your feedback. We’re truly sorry to hear about the trouble with your delivery — that’s absolutely not the experience we want for you.

We’ve reached out to you directly so we can sort this out as quickly as possible, including helping with the refund you requested.

EDIT: We were glad we could help you with this and hope we managed to win back some of your trust!

Andreea
vidaXL

Rated 1 out of 5 stars

Bad customer serivce

The products are ok for what you pay, but their customer service is horrbile. They bill you the vat and say that they are giving it back after you receive the products, than they say they will refund it after one more month because there is a return time policy. Afterwards they do not respond to the emails. It s been 2 months since I received the goods and no answear from them

23 September 2025
Unprompted review
vidaXL logo

Reply from vidaXL

Hello Cristina,

Thank you for your honest review.

We are sorry to hear you were disappointed with our customer service. We will do our utmost to improve using your detailed explanations.

We contacted you directly to give you and update and to compensate you for time wasted. We await your reply with thanks.

EDIT: We were glad we could provide the requested documents to you. Have a great day!

Andreea
vidaXL

Rated 5 out of 5 stars

Okey

It was. Ok!.

2 December 2025
Unprompted review
vidaXL logo

Reply from vidaXL

Hello Aise,

Thank you for your comment!

We are glad all went OK with your order.

Have a great week!

Andreea
vidaXL

Rated 5 out of 5 stars

Excelent

I was pleasantly surprised to see that what I ordered was exactly what I wanted. It fits very well with the Ikea furniture and is just as easy to assemble (it has everything included, diagrams, screws, even a small screwdriver).

10 November 2025
Unprompted review
vidaXL logo

Reply from vidaXL

Hello Florentina,

Thank you for your lovely comment!

We are very pleased to learn you enjoyed our product and found the assembly process hassle-free. This is exactly how we envisioned it, and we are glad that we succeeded in this regard.

We look forward to having you back as a customer. Have a great day!

Andreea
vidaXL

Rated 5 out of 5 stars

The products are like in the picture…

The products are like in the picture and description. The delivery time it's ok. The offers great. I am a satisfy costumer.

6 November 2025
Unprompted review
vidaXL logo

Reply from vidaXL

Hello Carmen,

Thank you for your comment!

We are excited to learn you were satisfied with your purchase. This shows us we are on the right track. We will try to uphold the same standard for all our orders.

Looking forward to a good collaboration!

Andreea
vidaXL

Rated 4 out of 5 stars

Happy by the end

The product that I ordered arrived incomplete and with one defective part. However, after an not realy "flatering" review I was contacted for details and the missing and broken part were sent to me at no cost. Well, that was very nice and I appreciate it! Thank you VidaXL!

19 October 2025
Unprompted review
vidaXL logo

Reply from vidaXL

Hello Laci,

Thank you for your honest review.

We are sorry to hear that you received a damaged, incomplete product.

We contacted you directly to get to the bottom of this and offer you solutions.

EDIT: We were glad we could help out with spare parts. We thank you for taking the time to update your review as well. All the best!

Andreea
vidaXL

Rated 5 out of 5 stars

capet

I have purchased a small red carpet and I mă pretty happy about it .
Delivery on time

23 October 2025
Unprompted review
vidaXL logo

Reply from vidaXL

Hello Theo,

Thank you sincerely for your review!

We are very happy that you were pleased with your order and we look forward to having you back in our online shop.

All the best!

Andreea
vidaXL

Rated 2 out of 5 stars

Delsyed delivery, missing parts


I recently ordered a bed which arrived with a missing slat. I was offered a few options to resolve the issue, and since I did not want to dismantle the entire bed, I opted for the coupon.

Following this, I placed an order for a dresser. Unfortunately, the delivery was significantly delayed, and I had to wait three weeks for it to arrive.

While the product quality is acceptable and I appreciate the helpful chatbot service, the overall experience was disappointing due to the missing part and the extended delivery delay.

I kindly ask you to take this feedback into consideration and improve the handling of such issues.

4 October 2025
Unprompted review
vidaXL logo

Reply from vidaXL

Hello Edit,

Thank you for giving us your thoughts.

We are sorry to hear you received an incomplete product and had a delayed delivery on separate occasions. We try our best to improve both of these aspects continuously and you are a big contribution to that.

We contacted you directly to try and make amends. We hope you will give us this chance.

Hoping to hear from you soon.

Andreea
vidaXL

Rated 1 out of 5 stars

Delivery delay 2 weeks

Delivery delay 2 weeks. customer service did not bother to help. all they keep saying is "come back tomorrow and check again"

29 September 2025
Unprompted review
vidaXL logo

Reply from vidaXL

Hello Cosmin,

Thank you for your review.

We are deeply regretful to hear about your negative experience with the delivery and service received for your order.

We noticed one of our agents already requested a new product be delivered to you. Nonetheless we contacted you directly to offer compensation for time spent waiting.

EDIT: We are glad we could get in touch and find an agreeable resolution. We look forward to a good collaboration!

Andreea
vidaXL

Rated 3 out of 5 stars

I bought the black bathroom set..in…

I bought the black bathroom set..in principle it is ok..but it came incomplete..it was missing the drawer slides (a very important piece)

11 September 2025
Unprompted review
vidaXL logo

Reply from vidaXL

Hello Adriana,

Thank you for your honesty.

We are sorry to hear you were missing such an important piece and would like to make it up to you.

Our colleagues already processed an alternative solution, but we would like to go the extra mile and help you a little more with purchasing the necessary pieces. Please check your e-mail for a message from us, we would love to hear your thoughts on this.

EDIT: I am glad we managed to come up with adequate compensation for your troubles. All the best!

Andreea
vidaXL

Rated 3 out of 5 stars
vidaXL logo

Reply from vidaXL

Hello Adrian,

We appreciate your sincerity.

We are very sorry that you were disappointed in your umbrella and would like to make it up to you.

We contacted you directly to collect more information and figure out a solution together.

Awaiting your reply with many thanks.

Andreea
vidaXL

Rated 1 out of 5 stars

Refund

Damaged products, impossible to use them and very expensive return fees

Update: I was contacted by them and my money was refunded; the staff was very understanding and eager to solve the problem.

26 August 2025
Unprompted review
vidaXL logo

Reply from vidaXL

Hello Eusebiu,

Thank you kindly for your review and for the update.

We are sad to hear your bedside cabinets arrived damaged and would like to make it up to you.

At the same time, we are glad our interaction and the ensuing solution helped to improve your experience.

Looking forward to a great collaboration!

Andreea
vidaXL

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