The order was delivered quickly and the product arrived in very good condition. The assembly instructions were easy to follow. The stability could have been improved. Edit 26.05 Am fost contact... See more
Company replied
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vidaXL este un retailer internațional online unde poți găsi orice ai nevoie pentru casa, grădina și garajul tău și pentru proiectele tale de bricolaj. Conceptul nostru se bazează pe oferirea unei game largi de produse, care permit oamenilor să „trăiască mai bine pentru mai puțin“. Folosind soluții simple de reducere a costurilor care nu afectează negativ calitatea produselor, suntem capabili să facem produsele noastre accesibile pentru cât mai mulți oameni posibil. Toate procesele, de la dezvoltarea produselor și achiziții, marketing și vânzări, logistică și servicii pentru clienți sunt în mâinile noastre. În acest fel, păstrăm controlul deplin asupra funcționalității, calității și costurilor produselor noastre.
Netherlands
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Products quality wasn't ok. One was used already (partially mounted, and broken seals),and one was for one use only, cheap plastic components, need replace few parts for current use.

Reply from vidaXL
Bad quality materials, insufficient details about drawer type and horrible latching system onto wall!

Reply from vidaXL
The product was as in the picture and was packed really good. Delivery arrived before estimated date.

Reply from vidaXL

Reply from vidaXL
Pathetic service. I placed the order and it said free delivery but the order went to DPD collection center which is open from 11-7 instead of 9-5 and closed on sat/sin. I work and cannot leave my work to go 5 km to pick a package that was to be delivered at door step. Please return my money back

Reply from vidaXL
The products are ok for what you pay, but their customer service is horrbile. They bill you the vat and say that they are giving it back after you receive the products, than they say they will refund it after one more month because there is a return time policy. Afterwards they do not respond to the emails. It s been 2 months since I received the goods and no answear from them

Reply from vidaXL
I was pleasantly surprised to see that what I ordered was exactly what I wanted. It fits very well with the Ikea furniture and is just as easy to assemble (it has everything included, diagrams, screws, even a small screwdriver).

Reply from vidaXL
The products are like in the picture and description. The delivery time it's ok. The offers great. I am a satisfy costumer.

Reply from vidaXL
The product that I ordered arrived incomplete and with one defective part. However, after an not realy "flatering" review I was contacted for details and the missing and broken part were sent to me at no cost. Well, that was very nice and I appreciate it! Thank you VidaXL!

Reply from vidaXL
I have purchased a small red carpet and I mă pretty happy about it .
Delivery on time

Reply from vidaXL
I recently ordered a bed which arrived with a missing slat. I was offered a few options to resolve the issue, and since I did not want to dismantle the entire bed, I opted for the coupon.
Following this, I placed an order for a dresser. Unfortunately, the delivery was significantly delayed, and I had to wait three weeks for it to arrive.
While the product quality is acceptable and I appreciate the helpful chatbot service, the overall experience was disappointing due to the missing part and the extended delivery delay.
I kindly ask you to take this feedback into consideration and improve the handling of such issues.

Reply from vidaXL
Delivery delay 2 weeks. customer service did not bother to help. all they keep saying is "come back tomorrow and check again"

Reply from vidaXL
I bought the black bathroom set..in principle it is ok..but it came incomplete..it was missing the drawer slides (a very important piece)

Reply from vidaXL
The expedition to a vacation house was ok.

Reply from vidaXL
Servicii impecabile recomand!
Produse de calitate, pret competitiv, site prietenos, livrare prompta.
Damaged products, impossible to use them and very expensive return fees
Update: I was contacted by them and my money was refunded; the staff was very understanding and eager to solve the problem.

Reply from vidaXL
Happy with the purchase
Arrived on time and I highly recommend it!
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