vidaXL Reviews 

The quality and the price is not fair, the cabinet is like cartoon and paper if you want to put any tool of the mentioned in the instructions it’ll be broken or easily damaged. The delivery you know one day before (12hours) and you don’t have any other option to change.

I love the design of the kitchen trolley, but the quality is a bit lacking. the drawers mechanism is basically non existent - wood sliding on wood hah
the customer service is pretty slow - the chat button did not work, my track and trace link stopped working. But the support specialist was super nice! kind of saved the whole impression. but the waiting time for the call was like 40-50 min

I have purchased 4 of their swimming pool cleaners over the years because all others have failed or their mechanisms jammed. This unit has only one moving part which is easily unblocked. The reason the units have been replaced is because of the chlorinated water softening the rubber foot after a couple of years. When I pointed this out to the company they arranged to post me a spare rubber foot and sent me a spare parts list which makes the good value purchase even better. The response to my enquiries has been immediate and helpful.

Edit: Changed my review to 5 stars from 2. The problem is not with Vidaxl but packs.nl. Vidaxl actually refunded the whole amount to me and I still have the table lying with me but packs.nl would never show up.

Bought a piece of furniture for 135 euro, it arrived broken, surely from manufacturing, and when i first reach out to them they proposed to replace the broken piece which was for me a great idea but then received an other email saying oh well turns out we dont have it?!? To then propose me 25euro coupon which of course i refuse and now i need to send back this piece of furniture, carry 15kg to the next DPD point so it will finally be thrown away by vidaxl on landfill (mix of wood and metal end of life) so really poor customer service!!!!

Update: i finally had a super competent customer care, Luana, who supported me to have at least the parcel picked up at my place! Though really not case if a lot of her colleagues

Hello, I would like to share with very bad experience of the customer service of the VIdaXL. I bought 2 times trapmatten (carpet parts for stairs) on 17th of September 2025 and on 25th of September 2025. Unfortunately the color and texture of the "Lunas" carpet (trapmatten in Dutch) were not what I like, If return of the package from 17th of September 2025 was very easy and quick after chat with bot& agent I received return labels. For the purchase from 25th of September 2025 I already made 3 attempts to receive return labels for the 2nd package: 2 of October, 3rd of October and 7th of October) and still did not receive it yet, I received only 3 transcript sof my conversation with bot/agent with promise to send within 12 hours the return labels. Tomorrow 14 days notice of receiving of package will expire clearly VidaXL customer service playing tricks to delay their answer until 14th days notice of return package will be expiring. It is my essential right as European customer to be able to return the good in due time and it is very bad that the EU laws are being neglected and bad tricks are played.
AFTER
I must say that AFTER my complaint at Trust pilot Luana from customer service contacted me and I received label to return the goods I purchased, and money was returned to my account, everything was done within 10-15 working days. Thank you Luana, your professional support is really appreciated.

I placed an order for a TV unit, but it arrived without the legs. I had to wait for the missing parts, and then they said they would resend the whole item — but they only sent half of it.
When I contacted them again, they claimed the remaining parts were out of stock. Really? Out of stock?

After I wrote a review about this experience, they reached out and promised to send the missing legs if I removed my comment. I agreed, but guess what? They never sent them.

So, if you’re thinking of ordering anything from them — don’t bother. It’s just a waste of money.

Terrible company if youre from Switzerland dont buy from them. You dont get everything at once amd no costumer service. I lost 277 franken

Great customer service. Initial problem with product excellent resolved. I will definitely shop here again! :)

I had a problem with bartafel, was very bad quality. I make not nice opinion, because I was very angry and unhappy. VidaXL send me money back and workers from Vida was very helpful. Maybe meubel was not nice, but found solution and speak with me from Vida worker, is satisfactory and helpful.

I strongly advise against using this online store. They sell poor-quality goods and their customer service is appalling.
I ordered sunshades with declared UV protection. Apart from the fact that they first sent me a different shade and surprisingly refused to acknowledge their mistake for a long time, the shades I finally received literally fell apart after 3 months in the sun. When I try to complain, they keep offering me the same tarps as a replacement... probably so that they will fall apart again in three months and we can have another pleasant exchange of emails. We are now up to about 20 emails, and I don't understand why they think it's worth the 50 Euros or so.

Once the BOT was out of the equation they were fantastic. I bought a dog carrier and 1 piece was missing, unfortunately they couldn't replace it. The BOT offered some money back, I explained you couldn't purchase the part even with the money. I was transfered to a person. They didn't hesitate to send me a whole new dog carrier FREE of charge AND I kept the other parts. I DID read these reviews prior to purchase and was sceptical, but once I by passed the bot they were fantastic. I wouldn't hesitate to buy from them again and IN MY EXPERIENCE they dont justify a poor rating that they have. I can only thank them for making this purchase not without a small problem, but with a PERFECT outcome to me.

I recently purchased some blind rollers from this shop, and it has been nothing but a frustrating experience. The product itself was subpar, but that’s not even the worst part. When I decided to return them, the process was an absolute nightmare! The return method was so convoluted and costly that it felt like I was being charged almost the same amount as the original purchase. I’m furious! I will never shop here again and strongly advise others to steer clear if you value your time and money. Save yourself the headache!

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Placed an order via b&Q with VidaXl. Outstanding customer service received. Did not expect the promptness of replies made by this company. Dealt with my matter efficiently and effectively. Will defo recommend and buy from here again.

I ordered via another marketplace (obi.de). I never got emails from either companies about my order details and status of delivery. The product was sent back without even telling me that they tried to deliver but didnt meet anybody. I called the customer service 10 times, each person told sth different about the status, system seamed to be totally broken.

Absolutely GORGEOUS stuff! Well made, all the parts line up perfectly, and they look DOPE AS HELL in your house!!

Products of very questionnable quality (2 out of 2).
The return process is an administrative obstacle course - very unfriendly way of doing business.

Won't order again.

This is one of the worst companies to deal with no corrospodence by email or text to say when item was being delivered RUBBISH My item arrived Parcel Drop Box Metal errected friday 5/9/2025 rained on saturday 6/9/2025 already rust is showing have tried to get intouch with no outcome please Dont buy from this company

I ordered a metal garden door which was not straight when I placed it. Therefore customer service gave me a compensation for the inconvenience which I appreciate much

Very disappointing experience with vidaXL. For my business order (order number 0031008617814), I was promised a VAT refund. Despite multiple emails with customer service and repeated assurances that it would be handled, three months have now passed. Suddenly, they refuse to process the refund because it is “too late,” even though this was never mentioned anywhere. Refusing to honor a rightful refund is unprofessional and unreliable.