Easy ordering and relatively easy assembly. The instructions could be better. Overall, some parts were explained in too much detail, while other parts didn't provide enough detail.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Not the best quality of wood, some holes are too deep, some too shallow and screws are too weak and deform while putting it together, some boards where damaged and sticker was put over the scratche... See more
Company replied
I wasn't very happy with my last order from vidal xl,so i left a review,soon after that a women named Mirela contacted me and tried to solve my problem. I was very happy that she offered me three off... See more
Company replied
Delivery took longer then it was first said, but that was ok because it was Christmas time. The problem was the parts for the garden house came damaged and some panels came cut wrong. P.S. Great cu... See more
Company replied
Company details
Written by the company
vidaXL međunarodna je online maloprodajna trgovina gdje možete pronaći sve što vam je potrebno za vaš dom, vrt, garažu i projekte "uradi sam". Naš koncept temelji se na ponudi širokog spektra proizvoda koji omogućuju ljudima da “žive bolje i troše manje”. Koristeći se jednostavnim rješenjima za smanjenje troškova koja ne utječu negativno na kvalitetu proizvoda, možemo učiniti svoje proizvode dostupnima što većem broju ljudi. Svi procesi od razvoja proizvoda i nabave, marketinga i prodaje, logistike i službe za korisnike u našim su rukama. Tako imamo potpunu kontrolu nad funkcionalnošću, kvalitetom i cijenom svojih proizvoda.
Contact info
Netherlands
- vidaxl.hr
3.3
Average
910 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was smooth and fast....
4 May 2023
Unprompted review
Reply from vidaXL
Dear customer,
We can’t thank you enough for the kind words about our service.
Your review means a lot to us and lets us know we’re on the right track.
Looking forward to seeing you again soon and thanks again!
Kind regards,
Jeana
Good quality product that eas purchased.
Good quality product that was purchased.
9 May 2023
Unprompted review
Reply from vidaXL
Dear customer,
Thank you for your comment.
It is our pursuit to provide you with high quality products.
We hope our product will bring you more beautiful experience.
Wish you have a very pleasant day.
Kind regards,
Jeana
Garden tool shed
The build quality of the garden tool shed is comical. A true example of a ripoff. It looks so shabby and wobbly like it can't withstand normal use. The slanted wooden roof does not even cover the entire shed so water can easily get inside?? The door mounting points are wrongly positioned... all in all - a catastrophe.
11 May 2023
Unprompted review
Reply from vidaXL
Poštovani gospodine Novak,
Zahvaljujemo za recenziju. Svakako, provjerit ćemo Vašu narudžbu.
Poslali smo Vam mail, te molimo provjerite e-poštu, kao i mapu neželjene pošte.
Hvala za odgovor i lijep pozdrav,
Mirela/vidaXL
Reply from vidaXL
Dear Customer,
Thank you so much for taking the time to leave us this amazing review.
We're happy to hear your package was delivered in time and you like our product.
Looking forward to seeing you next time.
Wish you have a very pleasant day.
Kind regards,
Louise
Poor quality and damaged goods
First of all, quality is awful, I have not expected it to be something very good for this money, but this is just embarrassing. Instructions are the worst instructions i have ever seen, from marked parts to assembling. Coffee table part weren't damaged, but some screws were. Tv stand arrived in damaged box, at least 7 parts were damaged, either scratched or damaged on edges. There was also some sticky note written in Chinese letters???? And last thing that bothered me was that everything is so dirty, by that I mean that everything is full of sawdust left over from drilling holes. Never shopping there again.
Update: Returned damaged product, got full refund, free return as well. Agent was very helpful. Two stars only for customer support.
6 April 2023
Unprompted review
Reply from vidaXL
Poštovani gospodine Jozić,
Zahvaljujemo na recenziji.
Molimo provjerite e-poštu, kao i mapu neželjene pošte, jer smo Vam poslali mail.
Hvala i lijep pozdrav, Mirela/vidaXL
Everything is well with my order!
Everything is well with my order!
The shipment was exactly as I ordered. It arrived within the stipulated time.
Excellent!
15 March 2023
Unprompted review
Reply from vidaXL
Dear customer,
Thank you for your purchase.
We are thrilled to read such a positive review.
Your encouragement will keep us moving forward and constantly improving our service.
Please know, our dedicated support doesn't stop with the order. We're here if you need anything!
Kind regards,
Jeana
Professional and fast
21 June 2022
Reply from vidaXL
Dear customer,
We can’t thank you enough for the kind words about our service.
Your review means a lot to us and lets us know we’re on the right track.
Looking forward to seeing you again soon and thanks again!
Kind regards,
Josefine
Fast delivery ,price low 😁
24 November 2022
Reply from vidaXL
Poštovani Katarina Celcner,
Hvala što ste podijelili svoju recenziju s nama.
Drago nam je što vam možemo pružiti uslugu brze dostave.
Veselimo se sljedećem susretu.
Želimo vam vrlo ugodan dan.
Lijepi pozdrav,
Jejomar
Reply from vidaXL
Poštovani Arni Kromić
Veliko nam je zadovoljstvo primiti vaše povratne informacije.
Drago nam je čuti da naši proizvodi ispunjavaju vaša očekivanja.
Radujemo se što ćemo ubuduće udovoljavati vašim potrebama i kupnjama!
Lijepi pozdrav,
Jejomar
Reply from vidaXL
Dobar dan Ivona,
Hvala što ste s nama podijelili svoje povratne informacije i uvid!
Sretni smo što vam možemo pružiti izvrstan proizvod i iskustvo kupnje.
Radujemo se što ćemo vas vidjeti sljedeći put i nastavite nas podržavati u budućnosti.
Želimo vam vrlo ugodan dan.
Lijepi pozdrav,
Jejomar
Quality of the product very bad
Quality of the product very bad. Sides were a little bit brushed off already while unpacking. No holes for the handles so we had to make our own.
For the price, I expected a little bit more.
14 November 2022
Reply from vidaXL
Poštovana Helena,
Zahvaljujemo na odvojenom vremenu; Vaša recenzija nam je od značaja.
Molimo provjerite e-poštu (i mapu neželjene pošte), jer sam Vas kontaktirala putem maila.
Lijep pozdrav,
Mirela/vidaXL
Reply from vidaXL
Poštovani Ervine Butinar,
Hvala što ste s nama podijelili svoje povratne informacije i uvid.
Drago nam je što možemo u budućnosti pružiti bolju uslugu i proizvode.
Radujemo se što ćemo vas vidjeti sljedeći put i nastavite nas podržavati u budućnosti.
Želimo vam vrlo ugodan dan.
Lijepi pozdrav,
Jejomar
Great experience
Fast delivery and amazing comunication.
I like your page and your products.
14 December 2022
Reply from vidaXL
Poštovana Karolina Kralj,
Hvala što ste s nama podijelili svoje povratne informacije i uvid!
Sretni smo što vam možemo pružiti izvrsnu kvalitetu i dostavu proizvoda, bilo nam je zadovoljstvo pružiti izvanredno iskustvo kupnje.
Radujemo se što ćemo vas vidjeti sljedeći put i nastavite nas podržavati u budućnosti.
Želimo vam vrlo ugodan dan.
Lijepi pozdrav,
Jejomar
White board
edit: customer service is fast, mutual agreed for partial money refund for the schratched white nonglossy board, great.
9 December 2022
Reply from vidaXL
Poštovani Davor,
Zahvaljujemo za recenziju i svakako, provjerit ćemo i pokušati pomoći.
Molim Vas provjerite e-poštu, kao i mapu neželjene pošte, jer sam Vam poslala mail.
Zahvaljujem uz lijep pozdrav.
Reply from vidaXL
Dragi FILIP,
Hvala što ste s nama podijelili svoje povratne informacije i uvid!
Sretni smo što vam možemo pružiti izvrsnu kvalitetu i dostavu proizvoda, bilo nam je zadovoljstvo pružiti izvanredno iskustvo kupnje.
Radujemo se što ćemo vas vidjeti sljedeći put i nastavite nas podržavati u budućnosti.
Želimo vam vrlo ugodan dan.
Lijepi pozdrav,
Jejomar
Everything is fine.
6 November 2022
Reply from vidaXL
Poštovani Hrvoje Puljar-Matić,
Hvala što ste s nama podijelili svoje povratne informacije i uvid!
Sretni smo što vam možemo pružiti izvrsnu kvalitetu proizvoda. Slobodno nas kontaktirajte ako trebate bilo kakvu pomoć ili upite u vezi s vašim predmetom.
Radujemo se što ćemo vas vidjeti sljedeći put i nastavite nas podržavati u budućnosti.
Želimo vam vrlo ugodan dan!
Lijepi pozdrav,
Jejomar
All good………….
1 December 2022
Reply from vidaXL
Poštovani Andrej Gričar,
Hvala vam što ste podijelili svoju recenziju!
Sjajno je znati da ste imali pozitivno iskustvo s nama.
Zaista cijenimo vaše povratne informacije i uvijek volimo čuti mišljenja naših kupaca.
Nadamo se da se uskoro opet vidimo!
Lijepi pozdrav,
Jejomar
Wery fast delivery
12 November 2022
Reply from vidaXL
Poštovani Make,
Hvala vam što ste podijelili svoju recenziju!
Sjajno je znati da ste imali pozitivno iskustvo kupnje s nama i da ste bili zadovoljni našim proizvodom.
Budite uvjereni da ćemo nastaviti pružati najbolju uslugu za sve naše klijente.
Nadamo se da se uskoro opet vidimo!
Lijepi pozdrav,
Jejomar
The delivery was slow
The delivery was slow, my packet came ripped. The product is not as in picture
29 November 2022
Reply from vidaXL
Poštovana Petra,
Zahvaljujemo za recenziju.
Molimo provjerite svoju e-poštu, kao i mapu neželjene pošte, jer smo odgovorili na Vaš upit.
Hvala i lijep pozdrav.
The process of ordering is very easy
The process of ordering is very easy. Support for users is very helpful. Shipping and delivery were very fast. Ordered items are better than expected.
25 October 2022
Reply from vidaXL
Draga Dora,
Hvala vam što ste podijelili svoju recenziju!
Sjajno je znati da ste imali pozitivno iskustvo kupnje s nama i da ste bili zadovoljni našim proizvodom.
Budite uvjereni da ćemo nastaviti pružati najbolju uslugu za sve naše klijente.
Nadamo se da se uskoro opet vidimo!
Lijepi pozdrav,
Jejomar
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