The cabinet looked lovely. It arrived well packaged and was easy to put together with the pieces fitting well and no missing parts. However each main panel had a noticeable split in in. Not a manufact... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lovely chest. Just what we wanted. Delivery communication was scant. Not sure the product description made it clear this was, in fact, flat pack requiring construction. Inevitably in flat pack... See more
Company replied
Product availability and price are good. Very very bad customer service policy, not the staff. No changes, cancellation allowed. If you want to change something after ordering, you have to complete th... See more
Company replied
Delivery timeline is complete farce! Said 2-4 business days in big black bold writing . HOWEVER goods didnt arrive in that timeline. When challenged VidaXL said shipping times displayed on webs... See more
Company replied
Company details
Information provided by various external sources
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs. Check out also our auctions : https://www.vidaxl.co.uk/auctions/
Contact info
United Kingdom
- service@vidaxl.co.uk
- vidaxl.co.uk
2.9
Average
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Reply from vidaXL
Hello Dave,
Thank you for taking the time to share your feedback.
I'm sorry to hear that the item did not meet your expectations in terms of quality. I understand how disappointing this can be, especially when a product falls short of what you anticipated.
We have reached out to you directly to learn more about your experience and offer assistance. We would appreciate the opportunity to review the matter further and see how we can help.
Kind regards,
Tanya
vidaXL Webcare Team
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are delighted to hear that you were pleased with your product and that it arrived earlier than expected. We truly appreciate your kind words.
Kind regards,
Elyn
vidaXL
Very timely delivery and everything…
Very timely delivery and everything needed was included in the very solid packaging. The bed is very good for the price and was easily assembled with time. Thank you.
27 August 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are delighted to hear that you were satisfied with the timely delivery, sturdy packaging, and quality of the bed, as well as the easy assembly. We truly appreciate your kind words.
Kind regards,
Elyn
vidaXL
Customer Services very helpful and efficient
Some difficulties with my original contact with Vidaxl regarding some missing parts but Customer Services contacted me almost immediately to resolve the problem. Following this contact, my issues were resolved quickly and efficiently with regular updates and contact from Customer Services. I am very happy with the resolution and would like to thank Vidaxl Customer Services for their concern and efforts in resolving my issue. I would now thoroughly recommend Vidaxl based on this most recent experience.
2 September 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your kind and detailed feedback. We are pleased to hear that our Customer Services team was able to resolve the issue quickly and efficiently, and that you were happy with the outcome. We truly appreciate your recommendation.
Kind regards,
Elyn
vidaXL
I’ve always had a great experience with…
I’ve always had a great experience with Vida XL. Great quality products if you are willing to put in the extra work to put them together. Price reflects the extra construction needed.
3 September 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your continued trust in vidaXL and for your positive feedback. We’re delighted to hear that you’re happy with the quality of our products and find them good value for money.
Kind regards,
Elyn
vidaXL
Good product Poor instuctions
A good product let down by the poor instructions for assembly.
Delivery timescale wad accurate
27 August 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We’re pleased to hear that you found the product good and that the delivery timescale was accurate. We’re sorry that the assembly instructions were not as clear as expected, and we would be happy to assist further. Please contact us at feedback@vidaxl.uk.
Kind regards,
Elyn
vidaXL
You need to be an experienced diy to asemble this bed.
I didn't know the bed would be in so many pieces I have never purchased a bed like this before the average person would not beable to assemble it was a 4ft bed base in green velvet.
19 August 2026
Unprompted review
Reply from vidaXL
Hi Angela,
Thank you for taking the time to share your feedback with us.
We're sorry to hear that the assembly process was more challenging than you expected and that the number of components came as a surprise. We understand how frustrating this can be, particularly when the assembly requires more time and effort than anticipated.
We reached out directly to learn more about your experience and see how we could assist, but unfortunately we have not received a response. Should you still require any assistance, you are welcome to email me directly at feedback@vidaxl.co.uk, and I will be happy to review your concerns further.
Thank you again for your feedback, as it helps us understand where improvements can be made.
Kind regards,
Tanya
vidaXL Webcare Team
Resolved my issues with no quibble
Resolved my issues with no quibble! Swift, courteous and pragmatic. Thank you very much.
The customer service has been excellent
20 August 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for your kind feedback. We are delighted to hear that your issues were resolved quickly and that you were satisfied with our customer service. Your positive comments are greatly appreciated.
Kind regards,
Elyn
vidaXL
Garden coffee table came quick and was…
Garden coffee table came quick and was easy to assemble, does the job!
28 August 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive review. We are pleased to hear that your garden coffee table arrived quickly, was easy to assemble, and meets your needs.
Kind regards,
Elyn
vidaXL
The process went smoothly throughout…
The process went smoothly from ordering to delivery. The product is of excellent quality with comprehensive and understandable fabrication instructions.
13 August 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive review. We are delighted to hear that everything went smoothly from ordering to delivery and that you are pleased with the product quality and clear assembly instructions.
Kind regards,
Elyn
vidaXL
The cabinet looked lovely
The cabinet looked lovely. It arrived well packaged and was easy to put together with the pieces fitting well and no missing parts. However each main panel had a noticeable split in in. Not a manufacturing fault per se rather the wood used on the doors and drawer front had dried and split. I treated the wood with a wax oil to protect it and add some much needed finish. Disappointing for the money as overall it is a nice piece of furniture. I decided to keep the item as it is not in a prominent place but overall i cant recommend it as quality control appears to be lacking.
16 August 2026
Unprompted review
Reply from vidaXL
Hello Geraldine,
Thank you for taking the time to share your experience and for allowing us the opportunity to review your concerns directly.
We are pleased that we were able to discuss the matter with you and reach a resolution. While we regret the disappointment caused by the condition of the wooden panels, we appreciate your feedback and your cooperation throughout the process.
As we have been in contact directly and provided assistance, we now consider this matter resolved. Should you require any further support in the future, please feel free to contact us.
Kind regards,
Tanya
vidaXL Webcare Team
Friendly and professional people
Due to the item being delivered to an unknown address they were exceptional in sorting this problem out and a new set of sliding fly screens were delivered promptly without fuss, I would highly recommend this company
14 August 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your wonderful review! We’re delighted to hear that our team handled the delivery issue professionally and that your replacement sliding fly screens arrived promptly. We truly appreciate your recommendation.
Kind regards,
Elyn
vidaXL
Poor service, poor product
The delivery schedule was not as described. The customer support cut off from my chat three times and the product is very poor quality.
18 August 2026
Unprompted review
Reply from vidaXL
Hi G Jones,
Thank you for sharing your experience. We are sorry to hear about the delivery delay, the difficulties you encountered while seeking support, and that the product did not meet your expectations.
We take your concerns seriously and have reached out privately to better understand the situation and see how we can assist further. We appreciate the opportunity to review your experience and work towards a suitable resolution.
Kind regards,
Tanya
vidaXL Webcare Team
Easy to order items
Easy to order items. up to date details on delivery items always delivery on date and time given well packaged no damage highly recommended
17 August 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your excellent review! We’re delighted to hear that you found the ordering process easy, the delivery updates helpful, and your items well packaged and delivered on time. We truly appreciate your recommendation.
Kind regards,
Elyn
vidaXL
LATE/SMASHED/USELESS ROBOT SERVICE
Item was late to start with, tracking didnt work, robot didnt understand when i tried to report the problem, I was just told to wait another week or contact the carrier - there were no contact details for the carrier and no way of getting through to a human, all the responses were automatic and useless. You should monitor your own carriers not ask the customer to do it. Still waiting for a replacement - I hope this one is not smashed
very bad experience will never buy again from you.
20 August 2026
Unprompted review
Reply from vidaXL
Hi Michaela,
Thank you for taking the time to share your experience.
I am very sorry to hear about the delivery delay, the lack of tracking updates, the difficulty obtaining assistance, and the condition in which your item arrived. I understand how frustrating it must have been to encounter these issues while trying to get support and timely information regarding your order.
I have reached out to you directly to review your concerns further and offer assistance. I appreciate the opportunity to look into this matter and work towards a positive resolution.
Kind regards,
Tanya
vidaXL Webcare Team
Reply from vidaXL
Dear Customer,
Thank you for your positive review! We’re delighted to hear that you’re very happy with the quality of your items.
Kind regards,
Elyn
vidaXL
All is not lost when a company that realizes it has an efficiently problem deals promptly with its solution.
I had asked vidaXL, who appeared to be a very good and reliable company, to send me a pack of fixing screws missing from a product box. As is fairly typical of too many companies its chatbot started well but it then hit a roadblock when it began going round in circles chasing its own tail. However, when vidaXL replied to my previous comments they couldn’t do enough to resolve the situation. It quickly apologized for its initial response and promised to deal with my request immediately. it handled my request efficiently by sending me a replacement item by courier the next day.
26 August 2026
Unprompted review
Reply from vidaXL
Hello Peter,
Thank you for taking the time to share your experience. While we appreciate your kind comments about vidaXL, we're sorry to hear that obtaining the missing fixing screws proved more difficult and time-consuming than it should have been.
We understand your frustration regarding the communication process and appreciate you bringing these concerns to our attention. We have been in contact with you directly to review the matter and provide assistance, and we are grateful for your patience and cooperation throughout.
Your feedback regarding both our support process and the information available to customers is valuable and will be shared internally as we continue working to improve our service.
Kind regards,
Tanya
vidaXL Webcare Team
I ordered a corner desk
I ordered a corner desk, it arrived early, construction wasn't as hard as others to put together, meets my needs overall happy!
5 August 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive review! We’re pleased to hear that your corner desk arrived ahead of schedule, was easy to assemble, and meets your needs. We’re glad you’re happy with your purchase.
Kind regards,
Elyn
vidaXL
ordered 2 planters one came with out…
ordered 2 planters one came with out base piece, emailed company to be told they don’t have it and i could have £10 back?! they cost me over £40 and was useless with out the missing piece?! ordered again stupidly as i now had one so needed matching and low and behold same thing happened?! it’s £7.99+ to return anything to them! avoid at all cost the customer services are unhelpful and they clearly know they are sending incomplete items out with high return costs! awful company
1 August 2026
Unprompted review
Reply from vidaXL
Hello Jodie,
Thank you for taking the time to share your experience and for bringing your concerns to our attention.
We are sorry to hear about the difficulties you experienced with your orders and understand how frustrating it must have been to encounter the same issue more than once.
We reached out to you directly to review the matter and provide assistance. As we have not received any further response, we hope that everything has now been resolved satisfactorily.
If you still require any assistance or have any remaining concerns, please feel free to contact us at feedback@vidaxl.co.uk, and we will be happy to help.
Thank you again for your feedback. Customer experiences such as yours are important to us and help us identify areas where we can improve.
Kind regards,
Tanya
vidaXL Webcare Team
Terrible customer service
Terrible customer service, terrible returns processes. Products are also pretty terrible.
Should probably avoid.
25 August 2026
Unprompted review
Reply from vidaXL
Hello Chris,
Thank you for taking the time to share your experience and for bringing your concerns to our attention.
We are sorry to hear that your experience did not meet your expectations, particularly regarding the returns process and the support you received. We understand how frustrating this must have been and appreciate the opportunity to review your concerns.
We previously reached out to you directly to discuss the matter further but have not received a response. If you still require assistance or would like to discuss your concerns further, you may email us at feedback@vidaxl.co.uk, and we will be happy to help.
Thank you again for your feedback. We value all customer insights, as they help us identify opportunities to improve our products and services.
Kind regards,
Tanya
vidaXL Webcare Team
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