Lovely chest. Just what we wanted. Delivery communication was scant. Not sure the product description made it clear this was, in fact, flat pack requiring construction. Inevitably in flat pack... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Affordable flat pack, varying results. I bought an acacia wood garden table, great quality, terrible instructions. Overall the experience would improve greatly if better instructions were provided, bu... See more
Company replied
I ordered retractable awnings . I only ordered from this company due to quick delivery time advertised . My delivery was due last week , im disappointed as only delivered today Item looks great howev... See more
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The blinds are of a very inferior finish and quality, the rollers are a very thin walled alloy which over the span of 2.2m bends very easily. The material is quite course finish, and the end roller m... See more
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Company details
Information provided by various external sources
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs. Check out also our auctions : https://www.vidaxl.co.uk/auctions/
Contact info
United Kingdom
- service@vidaxl.co.uk
- vidaxl.co.uk
2.9
Average
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Awful product
Awful product. It’s been three weeks and we still are struggling to put it together. Do not buy!! They also replied to this with a customer service email that doesn’t exist!
5 June 2026
Unprompted review
Reply from vidaXL
Hello Emily,
Thank you for taking the time to share your experience.
We're sorry to hear about the difficulties you encountered with the shed and the frustration this caused. We understand the concerns you raised regarding the assembly process and product quality, and we appreciate the opportunity to review the matter with you in detail.
We have been in direct contact regarding your case and would like to thank you for your time, patience, and cooperation throughout our correspondence. Your concerns were carefully reviewed, and we were pleased to reach a resolution directly with you.
Should you require any further assistance in the future, please don't hesitate to contact our customer service team. We remain happy to help.
Kind regards,
Tanya
vidaXL Webcare Team
Reply from vidaXL
Dear Customer,
Thank you very much for your positive feedback. We are glad to hear that the carpet is perfect for your needs and that you are satisfied with your purchase.
Kind regards,
JC
vidaXL
very easy to use website ,item…
very easy to use website ,item delivered on time and very pleased with the product that i purchased , i am going to buy more . it was easy to put up with just me and wife .
30 May 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for your positive feedback. We are glad to hear that you found our website easy to use, your order was delivered on time, and that you are pleased with the product. It is also great to know that the item was easy to install and met your expectations. We truly appreciate your intention to shop with us again.
Kind regards,
JC
vidaXL
You can't get hold of them if their is a problem
I have placed an order with vidaxl and heard through their appointed delivery company, yodel, that it had been delivered. It had been delivered to someone else's house. Trying to let Vidaxl know about this is nearly impossible, no one will answer and you are looped. Yodel tell me to contact Vidaxl! This had been my day off, so aggravating that no one cares in this company
4 June 2026
Unprompted review
Reply from vidaXL
Dear Michele,
Thank you for your patience while we looked into this matter.
We are sorry again for the inconvenience caused by the delivery issue and understand how frustrating it must have been to receive incorrect delivery information.
We have reviewed the case with you directly and worked to assist with the situation. We appreciate you bringing this to our attention, as your feedback helps us improve our service and delivery processes.
Kind regards,
Tanya
vidaXL Webcare Team
unrealistic shipping times at point of sale
ordered goods on the 1st june and was time required, the order platform quoted 2-3 days making the delivery to be friday the 5th june, the order was only shipped today and quoted another 3-5 days, this does not include the weekend.
i could of obtained this from a reliable source and had in good time for the job it was needed for.
this seller should be putting reaslistic times in so customers can expect or have the option to shop elsewhere.
Additionally on the 15th June the seller added the response plus the delivery was further delayed which put it at over a week late 😞
1 June 2026
Unprompted review
Reply from vidaXL
Hello Paul,
Thank you for your feedback.
Following your review, we reached out to you via email on two occasions to better understand your concerns and see whether we could assist further. Unfortunately, we have not received a response.
As we have not heard back from you, we are unable to investigate the matter further at this time. Should you still require assistance, please feel free to reply to our previous email, or you may email us directly at feedback@vidaxl.co.uk and we will be happy to review your case.
Kind regards,
Tanya
vidaXL Webcare Team
Great product at an amazing price
Great product at an amazing price. Also great quality and delivery was all faultless. A really great company to buy from
26 May 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your wonderful feedback. We are delighted to hear that you are happy with the product, its quality, the price, and the delivery experience. Your recommendation and kind words are greatly appreciated.
Kind regards,
JC
vidaXL
Well made
Well made. Using as new work surface in camper van. Ideal for job. Delivery communication all good. Highly recommend
3 June 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are delighted to hear that the product is well made and works ideally as a new work surface in your camper van. We also appreciate your kind words about the delivery communication and recommendation.
Kind regards,
JC
vidaXL
Poor delivery service, avoid.
I followed the Yodel courier in real time using the tracking link provided and waited outside my home when he was only a few stops away. Despite this, he never came to my address and then marked the delivery as a failed attempt, claiming he had tried to deliver but missed me.
This is simply untrue.
I have security cameras covering my property, and at no point during the day did the courier attempt delivery.
If you are looking for reliable delivery, I would recommend ordering from an alternative retailer that uses a more dependable courier service.
16 May 2026
Unprompted review
Reply from vidaXL
Hello Louise,
Thank you for your review.
Following our previous response, we requested additional information so that we could investigate the matter further. As we have not received a reply, we have been unable to locate the order or continue our investigation and will now close our enquiry.
Should you still require assistance, please contact us at feedback@vidaxl.co.uk with your order number and the email address associated with your order, and we will be happy to review the matter further.
Kind regards,
Tanya
vidaXL
Terrible customer service
Terrible customer service. The product arrived with no instructions- when emailed them, their response “Google or YouTube it” (we had already done that genius!).
Turns out they had sent us a mix of 2 different sized units! When asking for a return / refund, they had no record of our transaction.
Luckily we know our rights and B & Q (the partner we went through to order it), have in a refunded us.
24 May 2026
Unprompted review
Reply from vidaXL
Hello Tamaryn,
Thank you for your feedback.
We are sorry to hear about the difficulties you experienced regarding the missing assembly instructions, the product received, and the support you received while trying to resolve the matter.
After checking, we can confirm that a solution has already been provided for your case. If you require any further assistance, please contact our Customer Service team through the B&Q messaging system. This allows us to securely access your order details and assist you directly regarding your order.
Please send us a message through your B&Q account (go to "Your Orders" → "Contact Seller"), and we will be happy to assist you further.
Thank you for bringing this matter to our attention.
Kind regards,
Tanya
vidaXL
Difficult to assemble
The three draw chest with full length cupboard was very difficult to put together and even more frustrating to not be able to understand the instructions. It would have been helpful to understand which way the components should be facing.
24 May 2026
Unprompted review
Reply from vidaXL
Hello John,
Thank you for taking the time to discuss your experience with us.
We are sorry to hear that you found the assembly process challenging and that the instructions did not clearly indicate the correct orientation of certain components. We understand how frustrating this can be when assembling furniture.
Following our correspondence and recent conversation, we were pleased to have the opportunity to review your concerns and gain a better understanding of the difficulties you encountered. We appreciate the feedback you provided, and your comments regarding the assembly instructions have been shared with the relevant team for consideration.
We are glad that we were able to discuss the matter with you directly and work towards a satisfactory resolution.
Thank you for your patience and cooperation throughout the process. Should you require any further assistance in the future, please do not hesitate to contact us.
Kind regards,
Tanya
vidaXL
We ordered the Planter Rusty 3.60…
We ordered the Planter Rusty 3.60 m—don’t do it!!!
The assembly instructions are useless; you have to bend the braces yourself, which is very dangerous, and there are endless tiny screws—you’ll end up with bloody hands!
You can’t hold the tiny screws with gloves on.
It took us a whole day to put it together, and it’s still not finished.
We’ve seen a lot, but this is by far a truly terrible product.
30 May 2026
Unprompted review
Reply from vidaXL
Hello,
Thank you for sharing your feedback.
We are sorry to hear that the assembly process did not meet your expectations and that you experienced difficulties while assembling the planter.
Following your review, we contacted you via email on multiple occasions in an effort to better understand your concerns and determine how we might assist. Unfortunately, we have not received a response.
As we have not been able to obtain further information, we are currently unable to investigate the matter further. However, if you still require assistance, please do not hesitate to contact us at feedback@vidaxl.co.uk, and we will be happy to review your case and explore possible solutions with you.
Kind regards,
Tanya
vidaXL
Great product.
Great product no numbers on the wood to make the bed .got a few bits wrong as they look mostly the same .but I do love my new bed .After trying 3 others . But it hot here fast .Good quality wood . So no complaints apart from instructions could of been clearer
30 May 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We are glad to hear that you love your new bed and are satisfied with the quality and fast delivery. We also appreciate your comments regarding the instructions and will take them into consideration. If you need any assistance, please feel free to contact us.
Kind regards,
JC
vidaXL
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are glad to hear that you are satisfied with our service.
Kind regards,
JC
vidaXL
Great delivery great products and easy…
Great delivery great products and easy to install
15 May 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are delighted to hear that you are satisfied with the delivery, our products, and the easy installation.
Kind regards,
JC
vidaXL
Absolute scammers and time wasters
Absolute scammers and time wasters, do not give them a penny. Dealt with through eBay. They sent me a tabletop with woodworm in it which I payed £70 for. After months of back and forth, them sending me snapped replacements, offering me a £12 refund, and having pretended to loose my order details over and over again etc, alongside various other fobbing off techniques, they still owe me £12 and refuse to pay it. Took days to reply and sometimes messaging just goes dead for weeks unless you chase them. In one message they even mentioned B&Q and Robert Dyas in the same message. Absolute joke of a company, has caused so much stress. Shouldn't legally be allowed to operate like this.
The reply below is misleading, a resolution has not already been reached. I have 'contacted the seller' on ebay many times and I'm still £12 and hours of my life down.
29 May 2026
Unprompted review
Reply from vidaXL
Hello Amy,
Thank you for sharing your feedback.
We are sorry to hear that your experience has been frustrating and understand your disappointment regarding the issues you encountered with your order and the time taken to resolve the matter.
After reviewing your case, we can see that a resolution has already been provided. However, if there is anything further you would like us to look into, please contact our Customer Service team through eBay's messaging system. This allows us to securely access your order information and assist you as efficiently as possible.
You can do this by going to "My eBay" → "Purchase History" → "Contact Seller" on the relevant order.
We appreciate your feedback and remain available should you require any further assistance.
Kind regards,
Tanya
vidaXL
The response on a issue with the…
The response on a issue with the product was solved very quickly
27 May 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are pleased to hear that the issue with your product was resolved quickly and that you were satisfied with the service provided.
Kind regards,
JC
vidaXL
Had to return some garden fencing as my…
Had to return some garden fencing as my wife had ordered an alternative product already. I contacted customer service and the process could not have been easier. The agent Alwyn was extremely helpful and was a credit to the company. I will definitely use this company again as 1st class customer service where you can easily speak with a human being is a rarity these days.
26 May 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for sharing your experience with us. We are delighted to hear that the return process was smooth and that the support provided by Alwyn met your expectations. Your kind words and continued trust in vidaXL are greatly appreciated.
Kind regards,
JC
vidaXL
Ordered mid April
Ordered mid April, wrong items delivered. Informed them straightaway and since then it has been endless filling out forms, sending in requested codes from my order form, photographs etc etc and I just keep getting fobbed off. BEWARE as I will never ever order from these again
14 April 2026
Unprompted review
Reply from vidaXL
Hello,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and inconvenience caused by the issues with your order and for the length of time it took to address your concerns. We understand how disappointing this experience has been and regret that it did not meet your expectations.
Following our recent correspondence, we were able to review your case together and reach an outcome. We appreciate your patience and cooperation throughout the process.
Your feedback is extremely valuable to us, and we have shared your comments internally as part of our ongoing efforts to improve both our service and customer experience.
Thank you again for bringing this matter to our attention.
Kind regards,
Tanya
vidaXL Webcare Team
I contacted customer services when…
I contacted customer services when having difficulty with a product, they were very supportive, listened and came up with a solution, taking care to ensure a good experience. I'm very impressed with their response. I've purchased a number of products over time and this was my first use of customer services. It's good to know they're there for you with help if needed.
27 May 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your kind words and for sharing your experience with our customer service team. We are pleased to hear that you felt supported and that a satisfactory solution was provided. Your continued trust in vidaXL is greatly appreciated.
Kind regards,
JC
vidaXL
As advertised and easy to construct.
13 May 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive review. We are happy to hear that the product met your expectations and was easy to assemble. Your feedback is greatly appreciated.
Kind regards,
JC
vidaXL
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