Enjoy the product, I've had a subscription for years. Recently realised I've accumulated at lot of loyalty points but disappointed with the minimum spends to redeem them. I was looking forward to a... See more
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I have been using VidaGlow for 3 years now. Their customer service has gone completely down hill. They also no longer offer the bulk powder so each time you use it you have to throw away unnecessary p... See more
Company replied
I tried other, less expensive marine collagens because I can’t always afford Vida Glow, but all of them have paled in comparison. Most barely dissolve and they’re usually cheaper because they have les... See more
Company replied
Though the product is great, there are problems with their auto ship orders and their communication with those customers. It is a problem that has persisted in my case, even after drawing it to their... See more
Company replied
Company details
Written by the company
Vida Glow is designed for real, active people. Busy, messy living that doesn’t have time for superficial beauty or complicated regimes. We specialise in active beauty solutions and scientifically formulated ingestible supplements. Founded in 2014, Vida Glow’s success has been built on our hero Natural Marine Collagen range – a clinically proven peptide powder that stimulates collagen production. Our priority has always been to create powerful, effective and easy-to-adopt products. So your beauty routine works as hard as you do.
Contact info
Level 20 100 Miller St North, 2060, Sydney, Australia
- hello@vidaglow.com
- vidaglow.com
3.6
Average
85 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Shipping is super fast (always a huge…
Shipping is super fast (always a huge plus)! As far as the product, this is hands down the best hair, skin, nail supplement I've tried. My hair dresser has even noticed a huge difference in my hair. I highly recommend
26 November 2018
Unprompted review
Reply from VIDA GLOW
Hi Samantha,
Thank you so much! I'm so happy that you have noticed such amazing results so far, especially to your hair! That is so exciting! Thanks for leaving such a kind review.
Kindest regards,
Samantha xx
I have been using VidaGlow for 3 years…
I have been using VidaGlow for 3 years now. Their customer service has gone completely down hill. They also no longer offer the bulk powder so each time you use it you have to throw away unnecessary plastic. I am looking for a new company to replace them.
20 November 2018
Unprompted review
Reply from VIDA GLOW
Hi MW,
Thanks for your feedback.
We are conscious of the impact that plastic can have on the environment and we encourage our customers to always recycle our packaging or re use where possible.
We will continue to explore all options for creating stable and practical products that are as environmentally friendly as possible in the future.
Kindest regards,
Samantha
I placed the order a Month ago and I…
I placed the order a Month ago and I still have not received the products. I will be making a claim to my credit card, as this should have not been charged it the shipment was not made. When there is a delay in processing orders, the credit card should not be charged until the items are shipped.
7 November 2018
Unprompted review
Reply from VIDA GLOW
Hi Nancy,
Thanks for your feedback.
I completely where you're coming from. Unfortunately we sold out of our skincare due to an unexpected level of high demand since the launch. Usually if we do not have stock on hand customers cannot buy products, but in this particular instance we sold out before our system could register that we were out of stock, hence why your payment was processed.
I sent you an email as soon as I realised that we were not able to ship your item, I'm sorry if you may have missed these emails.
In our discussion from earlier today I have confirmed that the stock arrived into the US and that your order was dispatched on Wednesday. I have sent you tracking details and it appears your order has an estimated arrival date of today :)
If you would like to reach me on my personal email to discuss this further, please email me at samantha@vidaglow.com.
Our sincere apologies for any inconvenience and I assure you this will not happen again.
Kind regards,
Samantha
It’s good for my skin.
1 November 2018
Unprompted review
Reply from VIDA GLOW
Hi Cathy!
Thanks so much for your feedback. I'm so happy to hear our products are helping your skin!
Kind regards,
Samantha xx
Reply from VIDA GLOW
Hi Bertha,
That's great! Thank you for the feedback.
Kind regards,
Samantha xx
I‘m a sleep-deprived
I‘m a sleep-deprived，I tried many different products but did not work well to me. Ibought Beauty Sleep by misstake but I gave a try. The first time I put too much powder into my milk，so I soon become sleepy and fall asleep. It makes me sleep longer and easily fall asleep again when I wake up.
The reason that I took one star off is because it makes me hard to get up or oversleep sometimes.
22 October 2018
Unprompted review
Reply from VIDA GLOW
Hi HY,
I'm so glad to hear that Beauty Sleep is helping you to fall asleep easier and to sleep longer. This is great feedback, thank you so much!
Kind regards,
Samantha xx
I have been using Vida Glow a little…
I have been using Vida Glow a little over a year now and I absolutely love it!! I was taking one satchel per day and just recently started taking 2 per day to reap the benefits! My skin looks great, smooth and always glowing! Love Vida Glow!!
17 September 2018
Unprompted review
Reply from VIDA GLOW
Hi Melissa,
It's so wonderful to hear you are experiencing great results! Thank you so much for the wonderful feedback!
Kind regards,
Samantha xx
Great Customer Service
Sam is so sweet! Great customer service and really appreciate the fast communication through email. Amazing products too and I love their blog! Some items may be out of stock so if your order hasn't shipped after a few weeks I recommend emailing the company and they will get back to you ASAP to adjust your order.
12 September 2018
Unprompted review
Reply from VIDA GLOW
Hi Grace,
Thank you so much for the kind words and the feedback! :)
Sam xxx
Excellent
Excellent - would recommend anyone to buy their collagen products from this company.
8 September 2018
Unprompted review
Reply from VIDA GLOW
Hi Elena,
Thanks so much for your lovely review! We are so happy you loving our marine collagen as much as we do! :)
Sam xx
Reply from VIDA GLOW
Hi Jiaxing,
Thanks so much for getting in contact with us and thanks so much for the lovely service.
Suze xx
Overall LOVE and highly recommend Vida Glow!! Order processing/customer loyalty perks can improve
I love VidaGlow and after almost two years using the product have seen a remarkable difference in my skin and my hair. When I'm using it daily, my skin is glowing and have had friends ask what skincare products I've been using. I rave about Vida Glow, and recently even included them as a part of my Bridesmaid box of gifts for them to all try. The packaging makes the supplement easy to transport and add to water or a juice on the go.
However the negative is in past experience products have been sold out even with autoreplenish, yet when restocked will ship multiple orders instead of spacing it out (i.e. 60 days after). Availability is not always guaranteed so not the most reliable company to order from. I also don't think they give enough occassional promotions to loyal subscribers that have been ordering for year+ unlike other supplement and beauty brands I use.
10 August 2018
Unprompted review
Reply from VIDA GLOW
Hi Michelle,
Thank you so much for sending over your review to us and very happy to hear that you are enjoying our products and seeing a difference and love how you added them in your bridesmaid's boxes, great idea!
I am sorry to hear that your auto ship is out of stock occasionally and the orders aren't spaced out. Our collagens are very popular therefore stock levels will always vary meaning there can sometimes be a delay in your orders. However, we are always working on making our customer experience more reliable and efficient so thanks for letting us know this as we will take this on board. As with promotions, we will look into this as well. Have you joined our loyalty program by any chance? As this is a great way for you to earn points and receive discounts on our products.
Thank you xx
Reply from VIDA GLOW
Hi Sylvie.
Thanks so much for the lovely feedback
Suze xx
Always Have a 5 Star experience
Always Have a 5 Star experience! Customer service is outstanding.
20 June 2018
Unprompted review
Reply from VIDA GLOW
Hi Caitlin,
Thanks so much for the lovely feedback :)
Suze xx
I recently went to try a different…
I recently went to try a different collagen brand, but noticed a huge different and immediately went back to Vida!
13 June 2018
Unprompted review
Reply from VIDA GLOW
Hi Felicia,
Thanks so much for getting in touch with and we are so happy that you have come back to us and are enjoying our products :) xxx
Suze
I love vida glow!
I love vida glow! I noticed a big difference in my hair, skin and nails. I would defiantly recommend Vida Glow.
23 May 2018
Unprompted review
Reply from VIDA GLOW
Hi Alicia,
Thanks so much for the lovely feedback and we are so happy that you are enjoying our products!
Suze x
Auto ship headaches
Though the product is great, there are problems with their auto ship orders and their communication with those customers. It is a problem that has persisted in my case, even after drawing it to their attention. It would be nice to get shipping info on orders shipping but in my case, little to no information until after a few months of NO orders shipping, I have to make them aware of it. And I am always told they are out of product as if that were the reason for their lack of communication, etc.
21 May 2018
Unprompted review
Reply from VIDA GLOW
Hi Asha,
Thanks so much for the feedback on this and we are so sorry that your order was delayed again due to a shortage in our powder. This is currently something we are looking into improving as we can understand that it can be frustrating by not receiving a notification that you product is not on its way. We thank you for bringing this to our attention and we hope that you continue to still use our products.
xx
the best I love..
3 May 2018
Unprompted review
Reply from VIDA GLOW
Hi Eileen,
We are so happy you are enjoying our products.
Suze x
I absolutely love it
I absolutely love it! I also love the taste. I’m looking forward to feeling better.
3 May 2018
Unprompted review
Reply from VIDA GLOW
Hi Nicki,
We are so THRILLED that you love our products as much as we do :)
xx
Love Vida glow
Love Vida glow! Has helped strengthen my nails and makes my hair grow quickly. Would definitely recommend!
4 April 2018
Unprompted review
Reply from VIDA GLOW
Hi Tanya,
We are so happy you are enjoying our products
Thanks,
Suze xx
I love this protein
I love this protein! Tastes delicious and the best I've found.
2 April 2018
Unprompted review
Reply from VIDA GLOW
Thanks so much for your great feedback
Suze xx
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