Vicrez.com Reviews 286

I had a few questions about the Durango Widebody Kit before placing my order, and Jose from Vicrez was extremely helpful. He answered all my questions about fitment, shipping, and installation, and made sure I felt confident before buying. Once I was ready, he helped me place the order right away.

Once again thank you Jose for the help!

I recently installed this widebody kit on my 2019 R/T, along with the Redeye Wheels and Vicrez Tires, and I couldn’t be happier with the results. The overall quality and fitment of the parts were outstanding. Everything lined up beautifully, giving the car a clean, factory-style appearance that turns heads everywhere I go. The only small change I made was swapping out the supplied double-sided tape for 3M Body Glue, which provided an even stronger and longer-lasting hold.

What truly made this experience exceptional was Vicrez’s customer service, especially Katherine. From the moment I reached out with installation questions, she was quick to respond, patient, and extremely knowledgeable about the products. She guided me through the process step-by-step and even followed up afterward to make sure everything went smoothly. It’s rare these days to find a company that genuinely cares about its customers the way Vicrez does — and Katherine really went above and beyond.

For the installation itself, I didn’t need to make any major modifications. Many people cut fenders or use screws, but I was able to install the rear pieces with zero alterations, and the front only required switching from tape to glue. After the first 250 miles, the front rubbed a small section of the mounting bracket, which I easily trimmed and smoothed out. Since then, I’ve driven over 3,000 miles without a single issue.

After completing the install, I had the car aligned due to the new wheels and tires, and even the shop technicians were impressed — several of them said they would’ve never guessed it wasn’t an OEM factory kit.

In short, Vicrez delivers top-tier products backed by world-class customer service. Huge thanks to Katherine and the entire team for making this such a great experience. Highly recommend!

Ordered bumper repair epoxy and it was dried up when i got it. order at own risk. (Vicrez stepped up refunded money and gave me store credit, thank you).

Wouldn’t buy from them again if the items were a penny. Worst customer service and returns process possible. Ordered 4 parts 2 fit 2 didn’t they won’t do a refund on the 2 that don’t fit because I tried to install. How else will I know they fit???? Come on now. I shouldn’t be forced to keep defective parts.

Placed order for new steering wheel 12/27/2024. Still haven't received it and it is now 3/3/2025. The last to previous inquiries I made, I was told it was in final stages of testing and would be 3 days to a week. I called today to request a refund and it was in "final stages of assembly" and could not be refunded. Who knows if I am out $900 or not. Very frustrating. Looking at other reviews now I would say, do not order from them.

Got a steering wheel from Vicrez and they did not send the needed obd II module to have the steering wheel work correctly. I got in contact with their customer support(Nichole) and the agent was very dismissive, lacking in product knowledge, and stopped responding to emails. I tried to explain to her my situation and she said they stopped producing the product in December(for 2011-2014 Charger Models) so they couldn’t give me an obd module to replace the missing one. But here is the kicker, the steering wheel got here in January of 2025 and it still shows for sale on their website. I then decided to do some research and the led portion and obd module in the steering wheels are made by OHC Motors. Using that information, I found out the modules are universal between vehicles. So I found a 2015+ model steering wheel on the Vicrez website that use the same exact module, and I was trying to let the customer service representative(Nichole) know that they could just send me one of those modules since they didn’t send one with my steering wheel and it will be able to work properly. That’s when she became very dismissive and was try to tell me it wouldn’t work and that it’s built in the steering wheel(it’s not,it’s an obd module and it will work). She was very lacking in product knowledge and unwilling to help with my issue. THEY LEFT OUT THE MODULE NEEDED TO HAVE THE STEERING WHEEL WORK AND WONT SEND ME A MODULE. Unprofessional and unwilling to help

The product arrived late like others posted before me. I am still waiting on the second half the shipment 45 days later. The first half of the shipment arrived with the outer box intact, but the contents broken. Contacted the rep and after 5 days I was told it was outside of their 30 day warranty. I believe a warranty begins from receipt of the article not from the time of ordering. As others have stated STAY AWAY!

Product arrived 2 weeks late. Was told twice they would send 2nd product since first one appeared lost. Ordered PPF wrap. They did not use a tube for backing, only wrapped inside itself. Box was crunched several times. Ordered PRE CUT , paid the extra expense. It arrived as a 5x10 sheet with a letter stating they don’t have a machine to do the pre cut ???????? Do yourself a favor, stay clear! Buy somewhere else.

Great website, easy to order and fast shipping

I give this company no stars!!! On November11th or 12th i ordered a product with tge bf24 code. Which brought the product down from the original price! When cashing out it denied my card and said use another. I did and it denied it again. I ordered the product again and it took my card for the full price and it was from one of the cards that was denied! I called and stated i still want the product but wish to be compensated for the difference of the price when I spoke to a representative they said that they can do that for me. I waited a few days to see if my card got charged back but nothing came back on my card so then I called a second representative and she said she see that I spoke to someone and she will get back to me, two weeks later no one has gotten back to me very bad customer service I will never order from them again !!!!

Perfect ordering process !! I made my order received a tracking number within 24hrs and a wonderful delivery of my item. UPS took good care to respect my purchase and not destroy it since it’s so fragile and expensive so I appreciate everything. Def would purchase again this order is a gift so I’ll def update how he likes it once it is applied to his car

You never put a custom shipping docket on your shipping. Then UPS had this parcel for over a week even when the duty was paid. Very frustrating not pleased. Thank you.

Ordered a diffuser was completely wrong everything else was right would have bin 4 stars but can’t reach a supervisor employees can’t do anything and everything is done over email I have sent plenty of them for them to say they are working on it once I get to 30 days what happens then I’m sol again that’s what happened last time I ordered it in winter got the wrong on couldn’t send back bc didn’t try it till summer welp got another one and bam wrong again over 500 dollars wasted on this bs company

By far one of the biggest scam companies ive ever dealt with. I ordered coilovers on Apirl 15th 2024, with a manufacture time of up to 14 days and up to 2-3 days delivery time. So in total, 17days or 2 weeks 3 days till I received my order. On the 13th day, I received an email stating that my order label for shipping and delivery was made, (around 10am). That Friday, I looked to see if my order was received by FedEx and noticed the label for delivery was canceled. I waited to see if Vicrez would communicate on what was going on. The following Wednesday, I called to see for myself. After getting the run around for nearly two hours, a rep (Jorge Encinas) tells me that a part of my coilover kit didn't pass part inspection and would need to be redone. I asked how long would it take to do so and a possible eta for delivery. Jorge replied that he wasn't sure but he would called back the follow Thursday of next week. Mind you, this was heading into a total of 3-4 weeks now with no product. Thursday rolls around and no call. So I called that Friday, vicrez rep (Diego) tells me that I can count on getting my coilovers by May 15th but he'll send me an email to confirm that date. No email, Monday comes and I call about not receiving that email of confirmation and to just cancel and refund my order. Vicrez Rep (Jorge Encinas) sends me an email trying to convince me not to cancel. I asked could he update me on my order, he could not. I asked to proceed with the cancelation and refund of my order based on the fact that nobody could seem to say what was going on with my order. Shortly about receiving the email from (Jorge) stating I would get my refund in 10-15 business day. FedEx label was created to ship my order. I called immediately to make sure my order was canceled, I was assured that it was and it was just miscommunication between sales and their warehouse. Fast forward to a week in a half and the coilovers are delivered. I call once again to find out why was the orderd delivered if it was canceled. The rep tells me that I can return them just follow their return policy. I call the number to get the information for the return, Vicrez rep(Nicole) tells me that she see that I have a refund request in, give her ten minutes to email me the information to return my order. 2hours pass, no email, I call her back and I'm greeted with rudeness. She tells that she'll send the information I needed when she gets ready and I need to wait. The following day, (Jorge) emails me and tells me that he basically lied about giving me a refund and now that my order is marked delivered, I'm stuck with it, oh well, have a nice day. Currently going through my credit card company and legal to get my money back from this scam company.

Stay away from these people
Personally, I do not recommend this company for purchases, my experience here was the worst I have ever received in my life, still far from all the problems caused and the sending of incorrect parts. They were unable to provide a solution to my problem As a customer never again
UPDATE AFTER ONE YEAR
A year later I bought it again and they still have errors. The same thing happened with a personalized wrap.

Ordered mud flaps and it was promised to be delivered at a certain time. They had the best price I could find. The parts arrived 4 days late and were missing hardware, so I returned them. They have a difficult return process and required me to pay return shipping. I called them after they received the return and they advised the parts were recieved, but call the next day for a status update. Again called two days later and they advised it would be 5 business days to "process" the return. I feel fortunate to learn about their problems on a small order, but if ordering it should be assumed as a "sales final" situation

We bought a hood from them and it arrived damaged. We contacted them and they said that the hood is useable so we are not going to get refunded. We are out 2,000 dollars and no hood. the hood was a fiber glass hood. DO NOT BUY from them they are a JOKE

bought exhuast tips on 11/05/23 and todays is 2/17/24 and still getting the run around on how the tips havent gotten to the warehouse for them to ship so stay away from this company there website still says that the exhuast is in stock and it isnt!!

bumper came in damaged and refused to help. Additionally customer service is an absolute joke. dont giove these jokers a single dollar of your money you will regret it

I bought Vicrez LED Lights for SRT Grilles vz102173| Dodge Charger 2015-2023 for my 2020 Charger Scat Pack. Unfortunately they only lasted a month until water got into one of the seals, which made a part of the LED strips bulbs die. This is a shame because these lights do look fantastic and I really like them, I know this kinda stuff happens with aftermarket, but I'm going with another brand. What I'm really disappointed about is Vicrez, unsurprisingly, did not post my review on them. I did not bash or slander them, my review was fair, concise, just discussing my experience, which makes me believe they are paid reviews or I just got unlucky, but the reviews are most likely paid since they are suspiciously all positive. I ordered them from AmericanMuscle.com, they came perfectly fine. I called Vicrez and unsurprisingly did not offer any sort of compensation, because I did not place the order through them. I can understand that, but as you can tell, this company will not stand by their products. You can't even offer me a replacement? Not that I'd even be willing to give them another chance, but it's the principle, what does it matter where I got it, it's still your product. Now I gotta spend another $300 to get this other brand installed. The fact this item has no warranty as well makes you think they know something will go wrong in the future. Stay away.