Vico Food Box Reviews 7,001

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their authenticity and freshness, making them feel like they have a piece of Italy at home. Many consumers are impressed with the careful and secure packaging, ensuring items arrive in perfect condition, often with thoughtful extra gifts. The service is frequently described as quick, efficient, and professional, with fast delivery times and a wide selection of products. However, some customers experienced issues with delivery, including damaged items due to rough handling by couriers or delays in receiving their orders. A few people also encountered problems with orders not being handed over to the courier despite labels being created, leading to frustration and a perception of untrustworthiness for international shipments.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the wide variety of Italian food,... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the speed of delivery,... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent quality of products, from... See more

Order

Customers had positive experiences with their orders. Many reviewers expressed delight with the quick... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the amazing, efficient, and... See more

Based on these reviews

Rated 5 out of 5 stars

I ordered some beautiful food from Vico Food Box and it arrived quickly from Naples to Ireland so well packaged that it could never be damaged in transit..such a great service and very reasonably pric... See more

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Rated 5 out of 5 stars

I’ve been ordering from Vico Food Box for several years now and I honestly couldn’t recommend it more. It really feels like having a little piece of Italy at home! The prices are very fair, and the... See more

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Rated 5 out of 5 stars

I received my order today and I am speechless. Packing is excellent, everything is so neatly packed with such care. Your web site and tracking notifications are great. This will be first off many orde... See more

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Rated 5 out of 5 stars

We ordered from Vico already a few times and the experience is always great! You can choose from a variety of products, there are discounts every week, and the customer service is quick and supportiv... See more

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Rated 5 out of 5 stars

I absolutely loved this store and can 100% recommend it. They offer a wide range of Italian products that are difficult to find in Sweden, at very reasonable prices for delicacies. Great selection of... See more

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Rated 5 out of 5 stars

I’ve been ordering from vico box quite often. they are amazing❤️All the Italian products are authentic and fresh. packaging also excellent. I received gifts from every package I ordered. Thank you... See more

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Rated 5 out of 5 stars

I’m very happy with the Vico Box service. I’m Italian but based in the UK, and I regularly order Italian products through Vico Box. They process and ship my orders quickly, with a very reasonable del... See more

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Rated 5 out of 5 stars

I was introduced to Vico red and white carton wine by a work colleague and it is absolutely stunning!! Incredible prices quick delivery too. I am a fan already and I am well impressed with the amount... See more

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Rated 5 out of 5 stars

The christmas gift I've been most exited about this year (so far): The boxes from Vico Food Box. After a little holiday rush delay, our boxes have finally arrived with pasta, canned tomatoes, juic... See more

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Rated 5 out of 5 stars

Recommendable 👍 Ordered 20kg of Rummo pasta (it was cheaper than anywhere here in Denmark, okay 😅), 12 cans of soda (of a type unavailable in Denmark) and a couple of pancetta pieces (looking very... See more

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Rated 5 out of 5 stars

The package arrived earlier than expected and as usual all the products were perfectly wrapped and in great condition! From the easter eggs to the freselle - nothing cracked! I highly recommend buying... See more

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Rated 5 out of 5 stars

Love this co - brings that incomparable touch of Italia in to my home every time I place an order with them. And what's more they give you something as a present - in omaggio - where in this capitalis... See more

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Rated 5 out of 5 stars

Vico have excelled themselves! Placed my order on the 19th - it was delivered on the 24th ,,, and that's from Italy to northwestern France!! The new packaging is an improvement too - should go a long... See more

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Rated 5 out of 5 stars

I ordered twice from Vico and the food has always arrived in good conditions. I also got a small free product as a gift which is always appreciated. The prices are very good for quality and they alwa... See more

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Rated 5 out of 5 stars

The online store has a great variety of products with great prices and of course with a high quality products. I’m very happy that Vico do delivery to the UK within few days and me and my family are a... See more

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Rated 5 out of 5 stars

I wanted some Italian brewed Birra Moretti for my 60th Birthday ie not brewed in Manchester 🙈 found Vico Food Box who deliver Italian food & drink to UK - I bought 48 x 33cl - it arrived by DHL 7 d... See more

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Rated 4 out of 5 stars

Broken bottle of olive oil covering everything in the same bag, really banged up cans and in the end a large screw inserted into the cardboard. I can only rate the full experience and these problems p... See more

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Rated 5 out of 5 stars

Fantastic way to get the best Italian products right to your doorstep! Huge selction of all italy has to offer. Both sweet and savoury. Vico Food Box offers a quick and efficient service. No dilly-d... See more

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Rated 5 out of 5 stars

Tried Vico Box for the first time. The whole experience was so positive: from the ample choice of products (including La Settimana Enigmistica!), to the great communication all the steps of the way wh... See more

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Rated 5 out of 5 stars

Vico are so reliable and the customer service is absolutely excellent. They have the products we love at great value. Their website is so user friendly and delivery is extremely efficient through DHL.... See more

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Rated 5 out of 5 stars

When I googled where to buy Italian beers from ? I never expected to find Vico, from choosing beers from different regions of Italy and discovering lots of other Italian produce it was like a gift... See more

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Rated 5 out of 5 stars

The box arrived today! Couldn't be happier!!! All the salumi, guanciale, snacks and pistacchio cream arrived safe and sound!!! And the cats appreciated the box too 😁 will order again for sure!

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Rated 5 out of 5 stars

Vicobox is a professional service that I have tried more than once to get Italian products. I love their selection (especially the Misura products) and I keep buying through them, because it is a rel... See more

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Rated 1 out of 5 stars

Excellent service, all the productions arrived in good condition and on time! I am ready to order again

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Rated 5 out of 5 stars

I have been ordering from VicoBox for a while now and I am very pleased with their selection, careful packaging and great customer service. The one time I had an issue with my delivery (courier was... See more

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Rated 5 out of 5 stars

Five stars! My Vico box arrived much earlier than expected, but the packaging was top-notch. Everything was tucked in securely and arrived in perfect condition. Grazie Vico!

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Rated 5 out of 5 stars

Fast reliable delivery to my home door. Great quality of products and packing was done carefully so I can fully enjoy my order. I wanna highly recommend Vico Food Box! 😎

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Rated 5 out of 5 stars

True Italian products, often at an "Italian" price. Careful packaging to ensure your shopped items arrive safely to your doorstep. Great customer service!

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Rated 5 out of 5 stars

It took about a week for the delivery to reach Finland, and everything arrived without any issues. The packaging was also very carefully and securely done. I will definitely order again next time.

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Rated 3 out of 5 stars

I placed a big order for approx 50 packs from the Netherlands of Barilla Pasta. Vico Food Box send the order of the Pasta. In 1 box the pasta box was damaged because of bad packaging, I received a pay... See more

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Rated 5 out of 5 stars

WOW WOW ...Our order arrived today to Ireland.We couldn't be more excited and happy with everything.The quality is superb and packaged so carefully!Also Delivery was so quick and easy.Can't wait to or... See more

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Rated 5 out of 5 stars

They packed my order so well so the easter chocolate eggs came to me in perfect condition. My order came quickly and all the products where as they should be delivered. 👍

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Rated 5 out of 5 stars

The order arrived slightly earlier than expected which was great. As always packed to perfection so everything arrived safely. I love my little piece of Italy at home in England.

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Rated 5 out of 5 stars

I like this website as they ship from Italy to England. Postage is not the cheapest that's why I try to get more in worth of two shoppings at least but I am still grateful. Most of the prices are re... See more

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Rated 5 out of 5 stars

Great producs, carefully wrapped and securely packed. My order arrived on time and in perfect condition. I am so glad I found such a great company to order my Italian products from. Would definitely r... See more

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Rated 5 out of 5 stars

Brilliant Italian produce delivered right at the front door. Great quality, varied selection and good service. I'll keep coming back. Again and again

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Rated 5 out of 5 stars

Excellent first experience with Vico! The packaging was incredibly secure, and my order actually arrived ahead of schedule. They offer a great selection of hard-to-find Italian goods at reasonable pri... See more

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Rated 5 out of 5 stars

Order arrived complete and securely packaged.Deiivery to Ireland in about 7 days.Communication with Vico prompt and helpful.Products all good quality.

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Rated 1 out of 5 stars

​I recently had a very disappointing experience with Vico Food Box. I believe this company is dishonest, particularly regarding its promotions. ​They seem to change the rules for promotional items... See more

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Rated 5 out of 5 stars

That's amazing that I can afford Italian products here in Ireland with reasonable prices Waiting for more stock on your site Love it and wish you success

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Rated 5 out of 5 stars

All products are packed with absolute care, nothinh is broken or damaged. I have been ordering for some time now and delighted with all service.

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Rated 5 out of 5 stars

The Package was nicely customised and everything was packed secure! The products are very good quality! It was my first time ordering but definitely not the last!:)

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Rated 5 out of 5 stars

All the items got delivered safely and without any issues. Thanks for making me feel at home away from home with our Italian products at a reasonable price. However I struggled throwing away the box... See more

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Rated 5 out of 5 stars

I am italian living in Spain. Fair prices and everything delivered in time. Guanciale even came a bit bigger than what i selected. Most likely will use teir service again in the near future.

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Rated 5 out of 5 stars

Firstly, the range of food, drink and home products is amazing, they have everything. I orded mostly food items, some wine and grappa - the latter is very difficult to purchase in Irela... See more

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Rated 5 out of 5 stars

Excellent customer service. Due to transportation issue, some products arrived damaged and I got assistance after few minutes and a discount code for next purchase. This shows high accountability and... See more

Company replied

Rated 1 out of 5 stars

Placed an order on the 17/12 from UK, for a gift to a friend in Italy. The distance 40 km from the sender about an hour Up to today 29/12...still no delivery. Very disappointed, i Will never use... See more

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Rated 5 out of 5 stars

Excellent packaging and quality of products received as if bought in the local grocery store. I will certainly use them again. Highly recommended

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Rated 5 out of 5 stars

Bravissimi! I've been ordering from Vico Food Box for the past three years, and I will keep ordering. Great selection, super easy to order, fast delivery. Well done and thank you! FV

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Rated 5 out of 5 stars

Very efficient service and got the box fast enough, all products are great! Will definitely order again- totally recommend

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Rated 5 out of 5 stars

I have just got the package. Fast delivery, all stuff was safely secure inside. I am looking forward to make next order.

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Rated 4 out of 5 stars

Good experience mostly. A lot of times they are slow to dispatch but eventually the parcel leaves and eventually it will get to you. The food options are excellent. The special offers are very good

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Rated 4 out of 5 stars

So many differently Italian food and stuff,,and good quality 👍 I ordered panne buttiau and it was broken in many pieces but it’s the delivery’s fault.. All and all I can recommend Vico 🤗

Company replied


Company details

  1. Online Food Ordering Service
  2. e-Commerce Service
  3. Gourmet Grocery Store
  4. Grocery Delivery Service
  5. Grocery Store
  6. Italian Grocery Store

About Vico Food Box

Written by the company

Foto-Soci-1

COSA TI OFFRIAMO? L'Italia a casa tua!
Prodotti 100% Italiani che puoi ordinare comodamente all'estero, in oltre 25 nazioni in tutta Europa e in UK. Ricevi la spesa italiana comodamente a casa tua!


SPEDIZIONE GRATUITA!
La spedizione è gratuita in tutta Europa


SIAMO VELOCI!
Prepariamo il tuo ordine in 1/2 giorni lavorativi! Lo affidiamo ai migliori corrieri DHL/UPS/GLS/FOODLOGICA e ci assicuriamo sempre che il tuo ordine arrivi a destinazione!

ASSISTENZA GARANTITA!
Ti assistiamo sempre. Ci assicuriamo che i prodotti vengano accuratamente confezionati, perchè hai diritto ad un eccellente esperienza se ti affidi a noi di Vico Food Box! Chi sceglie il nostro servizio è coccolato.
Per noi sei importante! Inseriamo sempre un regalo nel tuo ordine Con Vico Food Box sei soddisfatto o soddisfatto!😊

ATTENZIONE ALL'AMBIENTE🌿
Utilizziamo materiali riciclati e riciclabili per confezionare la tua Vico Box. Con un sistema di logistica interno evitiamo qualsiasi spreco alimentare.


UN CUORE ITALIANO💚
Vico Food Box nasce nel 2019 ad Amsterdam da Gennaro, Vittorio, Debora e Antonio, giovani Italiani all'estero.
L'azienda ritorna in Italia nel 2020
Ad oggi Vico Food Box ha una logistica interna e un team di giovani italiani, con la voglia di investire il loro tempo e le loro energie per garantirti il miglior servizio di spedizione di prodotti alimentari italiani all'estero! Non vediamo l'ora di portare l'Italia a casa tua!

VAI SU: vicofoodbox.com

Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Bravi 👏🏻

Everything was packed with great care and arrived in perfect condition. The attention to detail in the packaging really stands out and shows a thoughtful approach to the customer experience. The gift included in the box was a very nice and appreciated gesture. A very well-prepared delivery overall — thank you for the effort you put into it.

4 March 2026
Unprompted review
Vico Food Box logo

Reply from Vico Food Box

Ciao Estera! 😊

Thank you so much! 💚 We’re really happy everything arrived in perfect condition and that you noticed our attention to detail in the packaging 📦✨
And we’re glad the little gift made you smile — it’s our way of saying thanks for being part of the Vico Lovers! 😍👏🏻

Flora Del Customer Happiness Service

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Due to transportation issue, some products arrived damaged and I got assistance after few minutes and a discount code for next purchase.
This shows high accountability and professionalism even when most probably it was courier's fault. Thanks!!!!

3 March 2026
Unprompted review
Vico Food Box logo

Reply from Vico Food Box

Ciao Diamante! 😊

Thank you so much for your kind words 💚 I’m really sorry some items arrived damaged due to transportation, but I’m glad we could assist you within minutes and provide a discount code for your next order.

For us, taking care of you always comes first — even when the issue is on the courier’s side. Thanks again for your trust!!!! 🙏✨

Flora Del Customer Happiness Service

Rated 5 out of 5 stars

Speer of service

Speer of service, amazingly packed.
Thank you

3 March 2026
Unprompted review
Vico Food Box logo

Reply from Vico Food Box

Ciao Domenico! 😊

Thank you so much! 💚 Super happy you loved the speed of service and the amazing packaging 📦✨
Enjoy your goodies and see you soon for the next Vico Box! 😍

Flora Del Customer Happiness Service

Rated 5 out of 5 stars

Delighted we found Vico.

Vico are so reliable and the customer service is absolutely excellent. They have the products we love at great value. Their website is so user friendly and delivery is extremely efficient through DHL.

15 February 2026
Unprompted review
Vico Food Box logo

Reply from Vico Food Box

Ciao Mark! 😊

Thank you so much — we’re delighted you found Vico too! 💚
It means a lot to hear you find us reliable, with excellent customer service, great value products you love, and a user-friendly website. And we’re really happy your DHL delivery has been so efficient 🚚✨

Can’t wait to pack your next Vico Box! 😍

Flora Del Customer Happiness Service

Rated 5 out of 5 stars

Best Food delivery service so far!

What to say, price is good, service is amazing, from the customer service to the shipping and packaging. So far the best service for is, Italians living abroad!! Thanks Vico!!

3 March 2026
Unprompted review
Vico Food Box logo

Reply from Vico Food Box

Ciao Daniele! 😊

Wow, thank you!! 💚 We’re so happy you feel this way — especially as Italians living abroad, you deserve a service that really feels like home 🇮🇹✨ (promised: no flag 😉)
Thanks for appreciating the prices, customer service, and our shipping & packaging 📦🚚

Grazie di cuore for being part of our Vico Lovers community! 😍💚

Flora Del Customer Happiness Service

Rated 5 out of 5 stars

Vico Food Box amazing!

I ordered products from Vico Food Box, and the delivery was very fast. Everything arrived carefully and professionally packed — even the glass items were perfectly protected and nothing was damaged during transportation.

While preparing the order, they informed me in advance about the unavailable items and immediately issued a refund. I really appreciate such an attentive and honest approach to customers.

I haven’t tried everything yet, but the risotto was absolutely delicious! The packaging is very convenient — perfect for one dinner. It’s great both for home and for trips. The rum baba fully met our expectations — soft and flavorful. The cheese was also very interesting and tasty.

The prices are excellent 👌
We placed the order together with several colleagues from work, and I’m sure the number of orders will only grow.

Thank you for the quality products and great service!

16 February 2026
Unprompted review
Vico Food Box logo

Reply from Vico Food Box

Ciao Natalia! 😊

Wow, thank you for this wonderful review! 💚 I’m so happy everything arrived super fast and perfectly packed — especially the glass items, that’s always a big one for us 📦✨

And thank you for appreciating our transparent communication about unavailable items and the immediate refund 🙏 We really care about being honest and attentive at every step.

So glad you enjoyed the risotto (love that the single-portion packaging worked perfectly!), and that the rum baba and cheese met your expectations 😍👌

Hearing that you ordered with colleagues and that more orders are coming makes us smile so much — welcome to the Vico Lovers community! 💚

Flora Del Customer Happiness Service

Rated 5 out of 5 stars

Amazing products fast service and good…

Amazing products fast service and good customer experience date of experience

2 March 2026
Unprompted review
Vico Food Box logo

Reply from Vico Food Box

Ciao Roberto! 😊

Thank you so much! 💚 We’re really happy you loved the amazing products, the fast service, and the overall customer experience 📦🚚✨

If you’d like, you can add the date of your experience in the review (even just month/year) — it helps other Vico Lovers a lot 😉

Flora Del Customer Happiness Service

Rated 5 out of 5 stars

Super fast delivery to Finland and…

Super fast delivery to Finland and excellent products. I recommend ❤️

2 March 2026
Unprompted review
Vico Food Box logo

Reply from Vico Food Box

Ciao Katja! 😊

Thank you so much! 💚 We’re really happy your order arrived super fast to Finland and that you loved the products 📦🚚✨
Thanks for the recommendation — it means a lot!

Flora Del Customer Happiness Service

Rated 5 out of 5 stars

Good selection

Good selection, decent prices

2 March 2026
Unprompted review
Vico Food Box logo

Reply from Vico Food Box

Ciao Luca! 😊

Thank you! 💚 We’re glad you enjoyed the good selection and found the prices decent 🙌✨
Hope to see you back soon for your next Vico Box! 📦😉

Flora Del Customer Happiness Service

Rated 5 out of 5 stars

Thank you very much for my products

Thank you very much for my products. I loved them. I am so happy to have this option. My son was born in Brazil, but he has no memory of Easter there and didn't even know about these beautifully packaged chocolate eggs. Thanks to you, this will be the second year he will receive Easter eggs like those from our native country.

27 February 2026
Unprompted review
Vico Food Box logo

Reply from Vico Food Box

Ciao Keity! 😊

Thank you so much for sharing this 💚 It truly means a lot to us.
We’re so happy Vico can help you bring a little piece of home to your family — and that your son can discover those beautifully wrapped Easter eggs like in your native country 🥹🍫✨

Wishing you a wonderful Easter filled with sweet memories!

Flora Del Customer Happiness Service

Rated 5 out of 5 stars

Vico offers quality products

I like Vico offers quality products wich I can not get in the supermarket in the Netherlands. The box is packed well, and it didn't take long before I received it. I tried some new products, which I'm sure I'll order again.

14 February 2026
Unprompted review
Vico Food Box logo

Reply from Vico Food Box

Ciao Jolieke! 😊

Thank you so much! 💚 We’re really happy Vico helps you get those quality Italian products you can’t easily find in Dutch supermarkets 🇳🇱✨
Great to hear the box was packed well and delivery was quick 📦🚚

And we love that you tried new products — can’t wait to pack them again for your next order 😍

Flora Del Customer Happiness Service

Rated 5 out of 5 stars

Excellent quality

Excellent quality, prompt delivery. I ordered snacks and chocolates and they taste great. I am ordering my second box now.

27 February 2026
Unprompted review
Vico Food Box logo

Reply from Vico Food Box

Ciao Nora! 😊

Thank you so much! 💚 We’re thrilled you loved the excellent quality and prompt delivery 📦🚚✨
So happy the snacks and chocolates tasted great — and yay for your second box! 😍

Flora Del Customer Happiness Service

Rated 5 out of 5 stars

Under 1 week delivery

Under 1 week delivery, very good expiration dates

27 February 2026
Unprompted review
Vico Food Box logo

Reply from Vico Food Box

Ciao Zimon! 😊

Thank you! 💚 We’re really happy your box arrived in under a week and that the expiration dates were very good 🙌📦✨
See you soon for your next order!

Flora Del Customer Happiness Service

Rated 5 out of 5 stars

Everything was great

Everything was great. The delivery time was fast, the webpage is well structured, easy to use. And the products was fresh and pristine.

19 February 2026
Unprompted review
Vico Food Box logo

Reply from Vico Food Box

Ciao Kondor! 😊

Thank you so much! 💚 We’re really happy everything was great — fast delivery, an easy-to-use website, and products arriving fresh and pristine 📦✨
Can’t wait to welcome you back for your next order! 😉

Flora Del Customer Happiness Service

Rated 5 out of 5 stars

Great service!

Even though I ordered from a different country, delivery was fast and everything was carefully packaged. I even received a small gift, so that was great!

27 February 2026
Unprompted review
Vico Food Box logo

Reply from Vico Food Box

Ciao Natascha! 😊

Thank you so much! 💚 We’re really happy your international order arrived fast and carefully packaged 📦✨
And we’re glad you enjoyed the little gift — a small thank-you from us to you 😍🎁

Flora Del Customer Happiness Service

Rated 5 out of 5 stars

Perfect

Perfect. Perfect.

27 February 2026
Unprompted review
Vico Food Box logo

Reply from Vico Food Box

Ciao Gitte! 😊

Perfect perfect — thank you! 💚🙌
So happy you enjoyed everything 📦✨

Flora Del Customer Happiness Service

Rated 5 out of 5 stars
Vico Food Box logo

Reply from Vico Food Box

Ciao Bernie! 😊

Thank you so much! 💚 We’re so happy you loved your first Vico Food Box — and even happier to hear you’ll be ordering again 😍📦✨
Easter goodies in the basket sounds perfect 🐣🍫

Can’t wait to pack your next box!

Flora Del Customer Happiness Service

Rated 5 out of 5 stars

Fast delivery and careful packing

Delivery was very quick, and the package was super safe. I am sure I will order again. :)

26 February 2026
Unprompted review
Vico Food Box logo

Reply from Vico Food Box

Ciao Imre! 😊

Thank you! 💚 We’re so happy the delivery was very quick and the package felt super safe 📦✨
Can’t wait to have you back for your next order! :)

Flora Del Customer Happiness Service

Rated 5 out of 5 stars

Authentic Italian produce at a good…

Authentic Italian produce at a good price and very prompt delivery.

27 February 2026
Unprompted review
Vico Food Box logo

Reply from Vico Food Box

Ciao Vico Lover! 😊

Thank you so much! 💚 We’re really happy you enjoyed the authentic Italian products, found a good price, and experienced prompt delivery 📦🚚✨

See you soon for your next Vico Box! 😉

Flora Del Customer Happiness Service

Rated 5 out of 5 stars

Very good prices for wines and pasta…

Very good prices for wines and pasta always. I always does big orders and never get any mistaken items. Delivery isn’t very fast but always works.

27 February 2026
Unprompted review
Vico Food Box logo

Reply from Vico Food Box

Ciao Natalia,
thank you so much for your thoughtful review 💚 We’re really happy to hear that you appreciate our very good prices for wines and pasta and that, even with your big orders, everything always arrives without any mistakes.

We also truly appreciate your honest note about delivery times, and we’re glad to know that the service is always reliable. Feedback like yours is very valuable to us and helps us keep improving 😊

Flora Del Customer Happiness Service

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