Viceroybedding Reviews 

I would not even give them 1 star. Awful company and awful customer service. We needed to return a rug and they've never issued a refund, nor responded to any of the 5 emails I've sent. Its over £200 as we paid sn additional £28 return. I'm furious about it and amazon appear terrible at resolving anything. Stay well away from this company

Very poor quality curtains look more like rejects. Glad I dealt with this company through Amazon who have guaranteed my full refund. The company simply do not want to know if you have a problem and certainly will not give refunds unless you are prepared to fight for it.

Wrong item sent. Failed to refund return postage as promised.

Nice weighted blanket, seems pretty good quality accept it's not useable- it constantly leaks sand!! I have read that these blankets will have a slight leak of sand for the first few nights, but almost a month later I have given up. Theres is approx 2 table spoons of sand on my bed every morning, having to hoover the bed daily is ridiculous!! If it wasnt for the constant leaking the blanket would be great.

Has not sent the item we ordered. Refused to give a refund (even after accepting they had not delivered our order) - Just kept our money. These people are now under investigation by Trading Standards.

Awful quality duvet, all of the feathers poked out of the casing. Definitely not as described. Bought from Amazon, cost of returning the item is more than half the cost of the duvet. Would avoid buying from them ever again.

I ordered two duvet covers and one was delivered. They responded to my first email saying that the "staff are adament that both were in the same package". Despite providing proof of delivery and weight which confirms that the second duvet could not possibly be in the same package Viceroy have not refunded the money for the missing duvet or delivered the second duvet cover. They are now refusing to respond to my emails and are not contactable by phone. Do not order from this company there customer service is non existent.

I ordered through Amazon, thought I would check trust pilot before I did as I had never heard of the company... despite the awful reviews I ordered, knowing Amazon would sort it if anything went wrong. I can’t believe all these negative reviews..??? I ordered a rug on Saturday, estimated arrival Tuesday, came on Monday and the rug is perfect.

Clearly con men. Never respond to emails or answer the phone. Still awaiting a refund which I doubt I will ever get.

Not as described rug so going back. Completely wrong colour sent. Thanks to on here I wont be falling for the Hermes return reimbursement as that's what they are telling me to do. Pay up myself. Was wary anyway.
Turns out when this rug came I found that I had been ripped off the first time around. I had paid extra for the new longer luxury 9cm pile instead of the usual 5.5cm. When I had the chance go compare I was actually never granted the luxury of the 9cm. So you pay extra and get the standard rug. So beware.
Lost their customer!

This company is the worst we have ever dealt with, full of promises with no action. We received the wrong item ordered, they promised by e-mail that they would refund the cost of posting the item back to them. We sent it back by Hermes with proof of delivery, good job we did as they denied receiving it but we had the proof. Thanks to ebay we received a refund for the item after about 6 weeks but still have not received the money to cover the postage over 2 months later. I will never deal with this company again and I would advise everybody to avoid like the plague. They are not even worth the 1 star.
B.Whybrow.

Ordered a rug that was of very poor quality and not colour pictured. when trying to return it was told i would have to pay £25 to have it collected,£25 for nothing. Customer service were not helpful, basically didn't care.

Returned a faulty item, and no replacement was sent even though they said it had been 2wks earlier. Then asked for refund and that has not been processed 10days later. They've said it has been done but nothing has been refunded. Nor the delivery charge for the return which they has agreed to refund. Have made several attempts to call, left voicemails, and emails but nothing has happened.

I purchased a 4.5 Tog goose feather and down king size duvet from this company I did not put it on the bed till some time after purchase but when I did the feathers came through the material and continually stuck into my skin and ever since day one kept leaking all over the floor. I emailed Viceroy to report the problem but did not receive a reply. After several attempts to contact them by email - one attempt was directly to the CEO. I decided to try telephoning and eventually after several attempts of interminable ringing tone without any operative pick up I eventually got a reply. The person said he would talk to his manager about it and call me back but nothing happened I telephoned several times and was continually told the same thing. To date Viceroy have not contacted me and the duvet is of such poor quality that it is only good for the bin.

Ordered on Amazon a Siberian goose duvet, the order status was : dispatched.
After 2 days they called saying that they don't actually have it on stock and they cancelled the order!

Bought a Herringbone Throw that was not fit for purpose . It was a cheap rubbish foreign import which was returned. They promise to refund your postage but don't. They ignore your emails. Reported to Ebay. DO NOT BUY FROM THESE PEOPLE they will rip you off. Would have given a 0 star if able. Worst seller I have ever come across.

Bought some curtains in January which came with 1 tie back . They have not answered any emails and I have reported them to eBay also . No customer service at all and really should not be running this sham of a business .

Viceroy Bedding are a shameful company and I have all of the ‘customer service’ correspondence to prove it.
Action a chargeback through your bank or method of payment.

PAID 2 JULY STILL WAITING 20 JULY. HERMES STILL NOT RECD GOODS FROM VICEROY Awful. Goods ordered and, according to them dispatched 4 July. Now over a week late. Hermes tracker says they still waiting for parcel from them. Rang fobbed off with covid delay ! Ordered and paid on 2 July. Suspect they not got the stock to sell as now says dispatch for the product if buying today the end of the month. COWBOYS makes you wonder if company in trouble and going to disappear owing customers.