Viasox Reviews 10,194

TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 229 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the product for its comfort and effectiveness in reducing pain and improving circulation, especially for those on their feet for long hours. The designs and patterns are often highlighted as a positive aspect, and some find the socks easy to put on compared to other brands. However, a significant number of people were dissatisfied with the customer service, citing issues with unfulfilled orders, slow responses, and a lack of helpfulness when problems arise. Some reviewers also noted inconsistencies in product quality, with socks wearing out quickly, pilling, or not providing the expected level of compression. The pricing is also a point of concern for some, who feel the quality does not justify the cost.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers expressed disappointment with the quality... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers express disappointment, citing issues like socks... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers report issues with unfulfilled orders, long... See more

Customer service

People report negative experiences with customer service. Many customers express dissatisfaction, citing... See more

Price

Users describe negative interactions with price, frequently expressing that the products are not worth the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I purchased the ankle compression socks and although they are quite nice I found there to be inconsistency in fibers and compression. That said, I would not call these compression socks at all more li... See more

Company replied

Rated 3 out of 5 stars

Very disappointed in the quality of the product. Bought several psirs and the heels wear out quite quickly, ( within 6 months) washed them in cold water hung them to dry. I have several pairs so... See more

Company replied

Rated 3 out of 5 stars

I purchased several compression socks (ankle and knee high) from Viasox. At first I was quite pleased with them, but after a few washes I found that the fibers of the socks were coming apart and the s... See more

Company replied

Rated 3 out of 5 stars

If ordering by your shoe size, and is close to be either way go down a size otherwise they will be too big. Have ordered over a $100.00 worth of sox, which arrived as ordered in good time. Oh I do lo... See more

Company replied


Company details

  1. Foot Care
  2. Clothing Store

About Viasox

Written by the company

Viasox is a North American brand dedicated to helping people , aiming to provide customers with the highest quality products to help with their daily needs.

We began our journey as the world’s first special sock company, where we kept two things in mind--fashion and practicality!

With success in our non-binding sock line, we believed that it was time to provide more for the community, to which we decided to expand our product line by spanning into different avenues of foot apparel along with personal care products.

1 Purchased = $1 Donated.

When you order from Viasox, we donate $1 to a charity. We've raised over $170,000 for charities so far! Want to help make an impact?

Try our socks for yourself:


Contact info

3.0

Average

TrustScore 3 out of 5

10K reviews

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Rated 1 out of 5 stars

I ordered five pairs of socks for my…

I ordered five pairs of socks for my diabetic friend for Christmas. I wanted him to try out a pair and with the help of his VON nurse, it took five minutes to get them on as they were without any stretch. They didn’t even cover his calves.
Of course I couldn’t return or refund due to their policy which is never brought up when purchasing. These are expensive socks.
Never support this company again

26 November 2025
Unprompted review
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Reply from Viasox

We're so sorry that happened, Chris especially for a Christmas gift for your diabetic friend . That must have been really disappointing for both of you. Five minutes to get them on with a nurse's help definitely sounds like they were way too tight.

It sounds like you might have received compression socks when EasyStretch® would have been better for your friend. The EasyStretch® are loose-fitting and much easier to put on, especially for diabetics who often need non-binding socks.

Unfortunately we can't accept returns or exchanges due to the sensitive nature of our products which we know is frustrating when they don't work out.

We're really am sorry your friend couldn't use the gift you thoughtfully chose for him.

Rated 1 out of 5 stars

compression socks

Had compression socks, wore them for 2 weeks, already a hole in them. Nice design but that's very disappointing.

25 November 2025
Unprompted review
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Reply from Viasox

We're really sorry to hear that, Chuck. A hole after just 2 weeks is definitely not acceptable! Please reach out to support@viasox.com or call +1 (855) 768-1227 as soon as possible with your order details so they can help resolve this for you. We want to make this right!

Rated 1 out of 5 stars

Be careful before purchase

CAREFUL - NO REFUNDS: The socks were attractive and comfortable, but do not meet my needs for compression. I was very disappointed to learn that they will not provide refunds for unused socks.

24 November 2025
Unprompted review
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Reply from Viasox

We're sorry to hear that the socks didn't meet your compression needs and that you're disappointed with the refund policy. We understand how frustrating that can be, especially when a product isn't the right fit for what you need. Please connect with our customer service team to see if there's any way we can work something out or find a solution that works better for you. We truly value your feedback and want to make sure you're satisfied.

Rated 1 out of 5 stars

The compression socks were not true to…

The compression socks were not true to size. They do not take returns or issue refunds. So I’m out all my money with socks I can’t wear. Only one pair was taken out of package all others were still in the package.

29 August 2025
Unprompted review
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Reply from Viasox

We're really sorry the sizing didn't work out for you, Betricia. That's incredibly frustrating. While we don't accept returns due to the nature of our products, we are committed to resolving issues. Since most pairs are still in packaging, please reach out to support@viasox.com or call +1 (855) 768-1227 so they can see what they can do to help.

Rated 2 out of 5 stars

We ordered 2 pair to get 3 free

We ordered 2 pair to get 3 free. My husband struggled to get his on, but was successful eventually. I could NOT get mine on! After much struggling I could not get them off, from as far up my leg as I initially got them. Only one leg, before I gave up. The size was correct, but getting them on and off - impossible. Not happy!

15 November 2025
Unprompted review
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Reply from Viasox

I'm sorry you're having such a struggle with them, Rosemary! Compression socks can definitely be tricky at first. This video shows the easiest way to get them on: https://www.facebook.com/watch/?v=1782168218859472. You can reach out to customer service for further assistance at support@viasox.com or call +1 (855) 768-1227.

Rated 3 out of 5 stars

Short life expectancy

Placing an order for Viasox compression sox was easy.
Unfortunately, the product was of inferior quality. I received my Sox on Monday and by Saturday I was emailing the company showing pictures that the sox had already started to fray and ball. I knew they had a no return policy but I thought quality control might be a different matter. I received a prompt reply and was offered replacement sox. Happy with that, but beware, the product is of very poor quality. I am a little disappointed as I would expect more from a Canadian company.

3 November 2025
Unprompted review
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Reply from Viasox

We're truly sorry you experienced this with your socks. That's definitely not the quality we stand for. We're glad we could send you replacements right away. We take quality seriously and your feedback helps us improve. We hope the replacement socks last much longer for you. Thank you for giving us a chance to make it right

Rated 2 out of 5 stars

I ordered 3 anklet socks and 2…

I ordered 3 anklet socks and 2 compression socks size small. I wear a size 9. The compression sock was very hard to get on and off. The sock cut into my skin and left marks on my leg. If you wear a size 9 I recommend you size up. Big waste of my money for me since the socks are not returnable, even if not worn. The anklet socks were very nice.

24 October 2025
Unprompted review
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Reply from Viasox

Really sorry the compression socks didn't work out, Penny. Marks on your skin and the struggle to get them on and off aren't okay. Love that the ankle socks were a hit though! Please message us at support@viasox.com so we can help.

Rated 1 out of 5 stars

You have nothing for adult men unless…

You have nothing for adult men unless they are three foot two inches tall and vey tiny feet. I own about 8 pairs now. I was gonna buy maybe 8 more but when I looked all you have now are for an infant. Why advertise if you have any product!?!? you gonna drive a lot of existing customers away with this bull....

3 November 2025
Unprompted review
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Reply from Viasox

Hello David,

That's really frustrating. You're ready to buy and we don't have your size in stock! We totally get why you're upset especially as someone who already owns 8 pairs and knows what works for you.
Stock issues have been a real challenge lately but letting loyal customers down like this isn't acceptable. Please reach out to support@viasox.com or call +1 855-768-1227. We'll be glad to help track down when your size will be back or find what you need. Really sorry about this. We know it's disappointing when you're ready to reorder and can't find what you want.

Rated 5 out of 5 stars

I love the socks

I love the socks. They are so comfortable and once I ordered the right size they fit well. Have to admit if it wasn’t buy one get one I would not spend $30 for a pair of socks. I love not having the ring around my ankle or calf when I take off the socks.

6 November 2025
Unprompted review
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Reply from Viasox

Hello Pam,

So glad you found the right size and they're working well for you! Totally get it on the price. $30 would be tough to swallow but those BOGO deals definitely help make it more reasonable. And yes, no sock rings is such a win! Nothing worse than those deep marks after a long day. Thanks for giving us a try and for the honest feedback!

Rated 4 out of 5 stars

Good socks, too many ads

The socks are very soft, supportive and comfortable, shipping time was good but my only complaint is having my phone blown up on a daily basis with annoying ads. I bought 5 pairs, I don't need harassment to buy more or about their seasonal collection stock. I unsubscribed from texts.

5 November 2025
Unprompted review
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Reply from Viasox

Hello Lori,

Really glad the socks are working well for you. Soft, supportive and comfortable is the goal! But yeah, nobody wants their phone blowing up with daily texts. That's way too much. Good call unsubscribing. We definitely need to review our marketing messages because bombarding customers who already bought from us is not the move. Thanks for the honest feedback about both the socks and the texts!

Rated 3 out of 5 stars

Starting to fray apart 😞

Ordered these for the first time and absolutely loved them! So I ordered more. Fun designs and very comfortable. One complaint: today I am wearing a pair that I’ve only worn twice before and the stitching on one side is fraying badly. I feel they will come apart quickly. Hoping it’s a one off. I have washed these in cold water and hung to dry as per instructions

5 November 2025
Unprompted review
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Reply from Viasox

We’re really sorry this happened! Please reach out to us at support@viasox.com so we can make it right and find the best solution for you. We want you to enjoy your socks without any worries.

Rated 1 out of 5 stars

Poor Customer Service and Unreasonable Return/Exchange Policy.

I will never order from this company again and I will tell everyone I know not to order from them. It's not that their products are bad. I have ordered their plain black socks and been happy with them. However, my last purchase was not satisfactory. My complaint with the company is their return, refund, and exchange policy. When I wrote to inquire about a refund or exchange I was told they don't do either one. They said that because the quality was so good they stood behind them, but would not accept returns or exchanges. If they are standing behind their products, then they should listen to their customers and give good customer service. This was not good customer service. After several correspondences with them they asked if I would send pictures and describe what was the problem and take a picture of the mailing label. I had already thrown away the mailing label and described what the problem was. There was no reason to take a picture of either pair. I have never known a company that would not make an exchange or refund to make their customers happy. I'm glad others have had good experiences. But as for me I will never buy another pair of socks from them. If I could give them zero stars I would do so.

19 October 2025
Unprompted review
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Reply from Viasox

Hello Glenda,

We're so sorry to hear about your frustrating experience and we completely understand why you're upset. That level of dissatisfaction is never what we want for any of our customers. While we can see that there was some back-and-forth, it sounds like the communication and resolution didn't meet your expectations and that's genuinely disappointing to hear.

We do value our customers and want to make things right when issues arise. If you're open to it, we'd love to help connect you directly with our customer service team to see if there's any way we can address your concerns and find a resolution that works for you. Your feedback is important to us and we'd really appreciate the chance to make this right. Please feel free to reach out if you'd like assistance with that.

Rated 5 out of 5 stars

these socks are awesome!!!

I LOVE LOVE LOVE THESE SOCKS!!!!!! I HAVE 24 PAIR NOW HAD 26 BUT SHARED DUPLICATES WITH FRIENDS! TRYING TO GET THEM ON BOARD WITH THESE SOCKS! THEY ARE SO COMFY!! I HIGHLY RECOMMEND THESE I BUY THE EASY STRETCH ONES! THEY DO SLIDE DOWN BUT JUST SLIGHTLY VERY SLIGHTLY! AND THEY ARE SO CUTE TOO!!

12 October 2025
Unprompted review
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Reply from Viasox

This is incredible! 24 pairs! We're beyond happy you love them so much! And thank you for sharing with your friends, that's the best compliment ever! We're so glad they're comfy and cute for you!

Rated 3 out of 5 stars

Sizing is inaccurate

I do like the circumference fit but I ordered the L which is women's size 10-12 shoe. The heel piece is farther back on my ankle not fitting my heel. They also roll around so the bottom ends up on the side of my foot. I also can't find where I can buy them with Affirm like I did the 1st time I ordered.

14 October 2025
Unprompted review
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Reply from Viasox

Hi Shirley! I'm sorry the heel placement and fit aren't working quite right for you, even though the circumference is good. Please reach out to support@viasox.com or call +1 (855) 768-1227 for further assistance.

Rated 1 out of 5 stars

Way too tight

I bought the compression stockings and ordered by my shoe size. I am not sure but I think these are intended for a hundred pound person with super long legs. I wear a doctor prescribed 20/30 mmhg compression stocking on my left leg so I wanted these for my right leg. These are almost impossible to get my foot into and are much harder to put on then the one on my left leg. Forget about getting them past the ankle. I am 5’10 and these would be too long for me if I could even get them that high.

27 October 2025
Unprompted review
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Reply from Viasox

Hi Cheri! I'm so sorry the fit isn't working for you, that's really frustrating. Since you're used to medical-grade compression, our socks may feel different, but they definitely shouldn't be that difficult to get on. Please reach out to support@viasox.com or call +1 (855) 768-1227 right away so they can help figure out the best solution for you!

Rated 4 out of 5 stars

Viasox

The sox are extremely comfortable.

Had an issue recently, and thankfully it finally made its aay to Angel. Angel is one of their best customer support agents. Explains everything and solves issues like a professional.

16 October 2025
Unprompted review
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Reply from Viasox

Hi Donna! I'm so sorry for this frustrating experience, this is absolutely not the service we want to provide and I completely understand your disappointment. Please contact support@viasox.com or call +1 (855) 768-1227 right away to process your request. We truly apologize for letting you down.

Rated 5 out of 5 stars

A+ Customer Service

I received my order, but was missing a couple items from a “Buy 2 get 4 free” special that I added. I messaged customer support on a Sunday, not expecting to hear back for a day or two. Surprisingly, I received an almost immediately response from customer service promising to make things right. After verifying the items in my order, they quickly processed the items I was missing. Viasox customer service is stellar. They were wonderful in dealing with my issue and keeping me informed. The socks are wonderful and I will definitely be ordering from this company again. Highly recommended!!

19 October 2025
Unprompted review
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Reply from Viasox

Thank you so much for sharing this! We're really happy we could help you out quickly. It's great to hear the socks are working out and that our team took good care of you. We really appreciate you!

Rated 3 out of 5 stars

My 2 cents about ciasox

I enjoy the fact that these socks are soft and durable as well as reasonably priced for the type of sock they are.

I do have 2 minor complaints. I ordered a M for myself and they shipped a size S/M which are tighter than the M, if ai wanted a smaller M I would have ordered that size.

With each wash I need to trim the excess yarn that wasn't tied off properly upon construction of the socks. I can't upload photos to explain this statement better.

15 August 2025
Unprompted review
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Reply from Viasox

Hi Trish! Thanks so much for your feedback! We're glad you're enjoying the softness, durability, and value. I'm sorry about the sizing mix-up and the yarn issue. Please reach out to our team at support@viasox.com with your order number so we can investigate this matter and make it right. Thanks for your honest feedback!

Rated 2 out of 5 stars

Not fitting diabetic wide calf

Socks looked like just what I was looking for after many ill fitting socks purchased. These are no different from the others. I have wide calves and these (Diabetic socks) don't come all the way to my knee, so, they keep sliding down. Love the prints, not the fit. The compression is ehh.

9 September 2025
Unprompted review
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Reply from Viasox

Hi Karen! I understand your frustration with the fit and sliding issue. It appears that there may be some confusion about the product. EasyStretch™ socks (formerly diabetic socks) are actually designed to be non-binding and loose-fitting WITHOUT compression, which explains why the compression felt "ehh." If you need actual compression, our Compression Socks provide 12-15 mmHg graduated compression and come in longer lengths that reach closer to the knee. Don't hesitate to get in touch with our customer service team at support@viasox.com or +1 (855) 768-1227 if you need further assistance.

Rated 5 out of 5 stars

Excellent product and quality service

Excellent product and quality service! I love the beautiful colors and fun patterns. My legs and feet love the great easy on compression socks for day and easy stretch socks for warm softness in the evening. No more struggle with binding and pinching compression socks! Just happy legs and feet now!

19 September 2025
Unprompted review
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Reply from Viasox

This makes us so happy! Love that you’ve found what works, compression during the day and EasyStretch for evening comfort. No more struggle with uncomfortable socks! Thanks for sharing your experience with us!

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