Viasat Reviews 

Great! Love the service

Download speed 1.4 Mbps doesn’t work with ADT. I switched to Starlink, who guaranteed at least 35 Mbps. Yesterday the speed was 1400Mbps.

Truly abysmal wifi experience on Fiji Airlines, was able to load a couple of emails and run a couple pieces of software, before it would freeze every minute and cut out for 20 minutes. Even the Fiji airlines staff were great and said this wifi wasn't working today. Viasat would not issue a refund and touted their provided services.

Very disappointing. One can only hope Fiji Airlines switches to Starlink.

Unusable service and a billing trap at cancellation—avoid Viasat!

I had Viasat for two years and it was easily the worst service experience I’ve ever had. The connection was consistently awful, constantly dropped out, and was so weak that I couldn't even make basic phone calls over Wi-Fi. I work from home so this has cost me a lot of money because I haven’t been able to attend meetings and consistently work.

To make matters worse, their billing practices are incredibly predatory. I was on a contract-free, month-to-month plan. Because my billing cycle reset on the 23rd, they refuse to prorate my final bill and are forcing me to pay for an extra month of service I am not even using.

I recently switched to a different satellite internet provider and the difference is night and day—my new service is great. Viasat’s technology is completely outdated, and their customer billing policies feel like a scam. Save yourself the frustration and go with a different provider.

I had viasat installed and never did it work properly. Constant buffering, along with a technician who was less than courteous and lied about why he canceled an installation appointment. He was also late to the next appointment. They fail to uphold their end of the contract, so I canceled it within 3 weeks. They wanted to charge me a $150 cancelation fee. I canceled their ability to access my account to prevent it, but I'm sure they will turn it over to a collection agency. I later discovered they have the poorest rating among internet providers.

Honestly, I would NOT recommend Viastat. The internet buffers nonstop, making it extremely frustrating to use. It gets to the point where you can barely watch anything without it constantly stopping and loading.

When we first complained about the issue, we were told that the problem might be because the internet equipment was placed by a wall instead of near a window or door. So we actually fixed that and moved it like we were told to. Unfortunately, that didn’t solve anything.

Then, instead of actually fixing the problem, we were told it could be because T-Mobile has taken over the service towers. 🤨 So first it was the location of the equipment, and after we fixed that, suddenly it was the towers?

At this point, it feels like there’s always another excuse instead of an actual solution. I’m paying for internet that I shouldn’t have to constantly fight with just to get it to work. If you need reliable internet, I would seriously think twice before choosing Viastat.

They had a problem with their internet service. I was without internet on my 3 devices. It took 5 calls to find out they wanted to charge me $99 to send someone out. They admitted the problem was on their end, so why should I be charged for a service call. They admitted the price of their service was going up as well. I switched to Xfinity and I’m locked in at $90 a month for5 years. Unlimited data and I also also get paramount + included in my plan. Service is great. I would not recommend Viasat. I was always paying for extra data which was expensive.

No communication with customer about outage. Out of internet about a month and had to call several times to find out what was wrong and company kept collecting their $94.oo

I fly with vueling and I purchased plan full flight internet and work 12 minutes after stop I send email and say no if u use 200mb its fine don’t use this service anymore he charge me the money for nothing

Subcontractors were used for installation for equipment. It was not done correctly. The second subcontractor (sent to fix the issue) said Viasat wouldn't authorize him to correct the wiring so it could be grounded correctly. (It would have had to be rewired). Service was so slow that I couldn't watch Netflix without interruptions. Viasat failed to cancel my service at the end of my billing cycle after it had been requested. Instead they "suspended" my service (for non-payment) after several days into the next billing cycle. Then they contacted me saying I owed money for that additional month since I had some service during that billing cycle. I told them I had cancelled the service and that was why the payment method had been removed. I reluctantly paid the extra month, so they would go away. Instead they reinstated the service (I didn't even live at the residence any longer) then tried to bill me for an extra month AGAIN before finally cancelling the service. I received a box requesting back the equipment (that I had purchased). I was told they didn't sell equipment that it was a "lifetime lease" (contrary to what is in my contract). I sent back the equipment since I knew I would never use them again with a letter stating the facts. They still fail to acknowledge their mistakes. They sent me to collections and are still trying to get an extra month of payment from me.

I honestly regret signing up for this service. The internet has been slow and unreliable, and the price is much higher than what was promised. I was overcharged on my first bill even though I'd only been a customer for two weeks. They also charged me for equipment that I was told would be free. When I reached out to customer support, they weren't helpful at all and didn't do anything to fix the problem. Overall, it was a really disappointing experience, and I wouldn't recommend this service if you're looking for reliable, reasonably priced internet.

The worst internet I have ever had. Called and tried to resolve issue several times. They charged a full month for 7 days of service. The internet does not work. Go with starlink even if viasat sounds cheaper I pay less through starlink and service is 100% better.

Viasat passenger care couldn't provide me with a payment confirmation/invoice for the wifi I purchased on LOT flight, resulting in me not getting compensation from my employer for this expense.
They said they cannot find my purchase in the system, although I provided my email, flight info, transaction details and so on.
Very dissapointed

The internet only worked for about 3 weeks of the 2 months I had it. When I had issues they would take 2 weeks plus to send someone out to fix it. Then they had the audacity to charge me for the internet while it wasn't working and I was waiting for their tech.

I'm giving it two stars because we were able to get extremely slow internet most of the time. We live out in the country and didn't really have any other options until Starlink came along. That's what we just switched to. Streaming movies on Viasat was nearly impossible. Any kind of bad weather also knocked out our service until it passed.

One thing that really ticked me off at the very end, was they want you to climb up on top of your roof and remove a TRIA box located on the satellite dish, as well as return the modem and power cord equipment or face a $300 charge. They are more than happy to come out and set you up, but come time to end the deal and they want you to do it yourself. I'm disabled and can't get up on the roof. How wonderful right?! The billing cycle also made it so that I had to pay an extra month after I already had my new internet with Starlink. ($178)
So basically they get you for an extra $500 total if you don't return the equipment. They won't be in business much longer. Glad we're finally done with them, but they were a necessary evil to be able to have internet service.

Paying for slow Internet is a joke.. month to month after 2 year contract... Options are limited where we live for Internet..had viasat for over 5 years... Getting a tech out here was a wait and a half, still had to pay the bill for no Internet,long story short go elsewhere for Internet if you can... Cancel it at the end of the cycle just before they take payment cuz you will be paying for a month of Internet you won't use if you already have a new provider... $127 for a month of not being used... Awesome way to get that last penny off you... Goodbye viasat, the spotty service and constant outages won't be missed.

Worst internet service EVER!!! Their sales team lies about service and prices and billing service. Their service is a scam.

Worst internet that we’ve had for along time and it took the man forever to install it so nothing fast about that at all and the speed is awful this is not a fast high speed internet service at all and they said we’d get a 300 dollar gift card after our first payment that was a lie and anytime it clouds up we can’t use our internet and you can’t even play call of duty or anything because the internet is so slow.

We got the best plan available that was supposed to work "for all of our needs". We can't even watch one movie without it buffering every 5 minutes. I told them my daughter works remotely and they said it would be perfect. NOPE! Not at all. I did every trouble shooting suggestion and nothing changed. It's been 2 weeks and I called to cancel it. Still have to pay a full month and then I am responsible for climbing on the roof to disconnect the satellite to return it. Worst customer service ever!! Do not waste your time or money. Btw, Starlink works great here.

Beware of this company. Absolutely hideous service. Slower than promised speeds (6 instead of 35), high rates and predatory, customer-abusive billing practice. There should be a law against companies treating consumers this way. DO. YOUR. RESEARCH!!!!! Read the reviews - people are telling the truth.