Just bought a subscription to watch the Champions league. It goes so slow that it is impossible to watch a game. It is not my internet connection.
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Heavy buffering even though I have very fast fibre broadband making it unwatchable. On the add occasion it does work, the sports commentators are second rate, talk over the ref and TMO discussions... See more
We have been happy about viaplay but now all off the sudden there are several adds during a movie?? Just out of nowhere, same subscription as we has allways had but viaplay just changes out subsc... See more
Tried to sign up for this service to watch a live football game. Barriers to seal everywhere. Confusing website. Refused to accept my sky viewing card number, claimed it was already in their system... See more
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Vi ser frem til din anmeldelse på købsoplevelsen af vores produkt. Hvis du har spørgsmål til produktet og funktionerne er du velkommen til at kontakte vores kundeservice, hvor vi sidder klar til at hjælpe dig fra 13.00-21.00 på hverdage og 12.00-19.00 i weekenden. Du er også velkommen til at kontakte os via facebook.com/viaplaydanmark Vi ser frem til at høre fra dig.
Contact info
Strandlodsvej 30, 2300, København S, United States
- viaplay.dk
1.1
Bad
10K reviews
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Not possible to stream outside Denmark
The streaming service doesn't let you stream outside your country, so if you are looking forward to a relaxing vacation where you want to watch some of your favourite shows, be prepared that is not possible. Major reason to not to prolong my subscription.
17 January 2024
Unprompted review
Reply from Viaplay
Hello Iva
Thanks for your feedback.
You can use your subscription within the whole of EU plus Norway.
Downloaded titles can be watched offline for a period of 30 days.
Kind Regards, Mikkel
Viaplay Customer Service
Poor quality
Poor quality, app gets stuck in the middle of the game!!, it also says that too many people are watching when there is only one (checked with my laptop and TV).
If I had any other options you can be sure that my money would not go to viaplay.
Premier sports wasn't great, but it was definitely better than this.
Viaplay owners, sell the rights to La LIga or provide with a service that has a minimum standard
3 January 2024
Unprompted review
And once again viaplay will let you…
And once again viaplay will let you down. I subscribe for the sole reason of watching the URC and today the match between the stormers and sharks is not being shown. They advertise this to get us to subscribe what is the point of subscribing when you can not watch a game
30 December 2023
Unprompted review
Reply from Viaplay
Hi Paul
Due to unforeseen circumstances we were unfortunately not able to show this fridays match between The Stormers and The Sharks.
We deeply regret this incident and want to apologize to you and all our subscribers.
We are focused on understanding what measures we can take to possibly prevent this from happening again.
Thank you for yor patience.
Kind regards, Mikkel
Viaplay Customer Service
App fails
App fails, took 7 attempts to cancel, not a great experience.
19 December 2023
Unprompted review
Reply from Viaplay
Hi David,
Thank you for your review.
A few days ago we experienced a brief technical issue that resulted in problems with our cancellation process in some browsers. This should be fixed now, but I apologize for inconvenience.
Sincerely,
Jeppe
Viaplay Customer Support
The quality of the stream is terrible
The quality of the stream is terrible, constantly jumpy which makes watching the football nearly impossible, not worth the price of subscription. The sooner the better the Scottish games are shown on a different platform.
17 December 2023
Unprompted review
Reply from Viaplay
Hello Adam
I am sorry to hear that you seem to have had trouble with our service.
Please consult our help pages in order to find contact information to your local Customer Service Team and we will be delighted to help you getting this up and running.
KInd regards,
Mikkel
Viaplay Customer Service
Have tried to cancel my subscription on…
Have tried to cancel my subscription on various occasions but they still keep taking it out my account every month.
13 December 2023
Unprompted review
Reply from Viaplay
Hi John,
If you need help with cancelling a subscription, you can contact us on one of our platforms then we will happily do it for you.
Best Regards
Emil
Horrible, just horrible
Horrible, just horrible
Their system with two allowed user is just not working, it always says there is two users when there is only one- or zero
Client service chat useless
Noncompensation allowed
The worst sport on demand app I ever seen
2 December 2023
Unprompted review
Reply from Viaplay
Hi Chiclana,
Thank you for your feedback.
I'm sorry to hear you're not satisfied with your experience with our Customer Support. That is of course never the intention, when a user contacts us.
I assume you have tried changing the password to make sure no one without your permission is logged in to and use your account, without your knowledge. If not, then I'd advise to do so.
I'll also of course forward your feedback to our developers so they're aware of this, and potentially can investigate if there is anything we can do different in regards to handling of concurrent streams registered on an account.
Sincerely,
Jeppe
Viaplay Customer Support
Please shut Ryan Wilson Up.
Why is Ryan Wilson, a 2nd rate player, being promoted on rugby coverage on Viaplay to the point he’s everywhere? He ruined the game for me.
Last night he never shut up during the Munster / Warriors match. His mundane, inane rambling was so awful, like he was in a pub, I had to turn the sound down.
The rest of the coverage is good and the actual commentator, Rory Hamilton is up there with the best.
1 December 2023
Unprompted review
Reply from Viaplay
Hi John,
Thank you for your feedback.
Sincerely,
Jeppe
Viaplay Customer Support
Ear and brain damage
Ear and brain damage because of the commentators
1 December 2023
Unprompted review
Reply from Viaplay
Hi Thorsten
I would like so start by thanking you for taking the time and consideration to leave your feedback.
I would like to invite you to extend your developed feedback in an email to support@viaplay.dk after which we will pass it on to the right person.
Kind Regards, Mikkel
Viaplay Customer Service
Poor website ,slow ,cutting out or no…
Poor website ,slow ,cutting out or no video.AVOID!
21 November 2023
Unprompted review
Reply from Viaplay
Hello Terence
Thank you for leaving your feedback.
It seems as if you are having somewhat of a poor experience with our platform.
I invite you to contact our customer service at http://help.viaplay.dk in order for us to be able to help you troubleshoot the service for you.
Kind regards, Mikkel
Viaplay Customer Service
Too expensive for what you get
Too expensive for what you get:
The quality & stability of the streaming, the clumsy UX and the unfriendly Customer Service give you a RyanAir-like experience. Only RyanAir is actually also cheap. ViaPlay is the worst one in quality but still charges premium price...
Bad strategy
17 November 2023
Unprompted review
Reply from Viaplay
Hello Stijn
Thank you for leaving you feedback.
We regret to hear that your experience does not seem to live up to your expectations.
I would like to invite you to contact our customer service - maybe once again - in order for us to have a chance at investigating and troubleshooting your devices.
Kind regards, Mikkel
Viaplay Customer Service
Hvorfor?
Hvorfor skal man betale for at have viaplay bare for at betale for at se de film man gerne vil se. Hold kæft et lorte program.
14 November 2023
Unprompted review
Reply from Viaplay
Hej Malthe,
Forklaringen er, at vi ikke har rettighederne til at inkludere alle film som en del af et abonnement. Nogle film kan vi i stedet få rettighederne til at tilbyde som købe- og lejefilm, som en separat tjeneste. Det giver os mulighed for at tilbyde film, vi ellers ikke kunne give adgang til. At leje eller købe en film kræver ikke noget abonnement.
Det ændrer selvfølgelig ikke på prisen, men jeg håber at dette svar hjælper med en forklaring. Du er altid velkommen til at kontakte os på mail, chat eller telefonen hvis du har nogle opfølgende spørgsmål.
Med venlig hilsen,
Christina
Viaplay Kundeservice
HELP - cancel subscription and refund
I cancelled my Viaplay subscription in Nov 2022 before returning to Australia.
My wife recently checked her Swedish bank account to realise it has been drained by monthly fees by Viaplay for the past 12mths.
I have tried twice to contact you through the site, and attempted to email too.
Please provide a contact email. Please cancel my subscription and provide a refund for the past 12mths.
13 November 2023
Unprompted review
Reply from Viaplay
Hi Liam,
I am sorry to hear your experience, if you have issues with cancelling an subcription, we are happy to help. Our email platform for swedish accounts is support@viaplay.se
Best Regards
Emil
Viaplay Customer service
i wanted to cancel my 2 months free…
i wanted to cancel my 2 months free subcriptions so when i pressed choose payment method it just took 14 euro from my card
11 November 2023
Unprompted review
Reply from Viaplay
Hi Sebastian.
That sounds very strange indeed! Please contact us by email at support-uk@viaplay.com at your earliest convenience, so we can take a closer look into what has happened.
Kind regards,
Pernille
Viaplay Customer Service
Is Viaplay a serious company?
I live in UK. I wanted to watch tv series Seaside Hotel. So I signed up, as I thought, for £4.99 a month. When I got further into their web site, which looks inviting, it was then asking me to buy. I thought I’d already done the buying when I signed up with my credit card.
So I thought: this isn’t right I’m going to cancel. It looks like you can unsubscribe - but their software takes you round and round in circles. I then went onto their chat -
helpful lady, but she couldn’t find a record of me signing up. So I don’t know where I am. I don’t know if they are a serious company or some sort of scam. Just be very careful.
29 October 2023
Unprompted review
Reply from Viaplay
Hi John,
Thank you for the review. I am sorry you had this experience with Viaplay!
Firstly, I'd like to stress that Viaplay is a serious company started in Sweden more than a decade ago, and since then has expanded to various countries around Europa and later, the world.
If my colleague was not able to locate your chosen payment option anywhere, that will highly likely mean you've either not completed the registration/subscription, or that some other technical mishap has resulted in the registration/subscription not being completed.
Based on this it is highly unlikely there was ever created a subscription with your chosen payment method.
If you, against all logic and odds, should experience a billing from Viaplay in the coming days then do of course contact us again. and we are happy to look further into that and help you locate what you in that case would have paid for.
Sincerely,
Jeppe
Viaplay Customer Support
When are there going to be any new films?
Hi there, I am one of your customers and a happy one at that. I really like the films that you have on your platform. The thing is i have watched the most to them and am wondering when there might be some new input of film and series. Are you in a position to say when? I look forward to your response. Isabel
ps. You have already answered this message. You have said that there will be new films and series next year. Is that not the case?
25 October 2023
Unprompted review
Reply from Viaplay
Hi Isabel
To help you the best way I would recommend you to reach out to our Customer Service where we would be able to answer more specific. You can always ask about specific titles or anything else you might wish you inquire about. You can contact us through our website.
Kind regards
Mikis
Viaplay Customer Service
Awful
Awful, Can no longer use on my tv even though I have logged out from my mobile. No help via customer service. Suggest you pay for a working media
21 October 2023
Unprompted review
Reply from Viaplay
Hello David
Thank you for your feedback.
In case someone is logged into your account preventing you from using a second device, we advice that you log in to My Account and make an new password. After that all users will be logged out within 24 hours and you will be in full control again over who uses your account.
Kind Regards, Mikkel
Viaplay Customer Service
Unethical
Unethical, uncaring, borderline criminal practices.
Having made clear my intention to discontinue my subscription Viaplay nonetheless debited my credit card and refused to refund.
One of those cheap organisations which make it 10 times more difficult to cancel than it is to sign up.
The kind of company that represents everything that is rotten with the online, faceless,"greed for profit", customer disinterested corporate world. STEER CLEAR !!
9 October 2023
Unprompted review
What a horrible service
What a horrible service. We only got it to watch F1 but will be registering with F1 directly.
They force you to watch advertising for 5 minutes before playing a show and when you stop mid show it doesn’t remember so you have to start from scratch.
Today it didn’t allow me to watch the 19:00 Qatar race until 21:00 replay. Total garbage of a service.
8 October 2023
Unprompted review
Reply from Viaplay
Hello,
Thank you for your feedback. Sorry to hear that you are dissatisfied, but appreciate you sharing with us so we can work on improvements.
I have not heard of any general issues with the F1 stream, that day. If you experience issues you are welcome to contact us directly when it happens, that way it is easier to solve.
Best regards,
Marie, Viaplay Customer Support
Max 480p during big games
I'm living in Poland and when you're trying to watch a big game which probably attracts lots of viewers the quality drops to 360/480p. It's horrible!!
8 October 2023
Unprompted review
Reply from Viaplay
Hi Hernandez.
Thank you for your feedback
If you have the resolution set to "automated" it may increase/decrease depending on trafic/connection. We offer atleast 720p on our streams
Best Regards
Viaplay Costumer Service
Emil
Emil
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