I booked a car through viajemos. I thought it came with full insurance like it was showed on my reservation but when I picked up the car they told me it doesn’t include any insurance, I have to pay... See more
Company replied
Location
Switch locationAvenida Paseo de la Reforma 243, 06500 Ciudad de México, Cuauhtémoc, MX
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See what reviewers are saying
Angelica esa very kind and helped me to make my reservation easy and quick. Thanks thanks thanks
Company replied
I tried to contact with someone since I did the reservation because I wanted change my reservation and never answer me. Then I have a lot of questions when I picked up the car because the agency char... See more
Company replied
Great attention, always helping me to get the best option. Thank you
Company replied
Company details
Information provided by various external sources
En Viajemos.com podrás encontrar precios altamente competitivos en hotelería y alquiler de autos con destino a Estados Unidos, Europa, Canadá, México y Brasil. Compara los precios de las mejores rentadoras de alquiler de autos y reconocidas a nivel mundial, seleciona el auto que más se ajuste a tus necesidades y reserva tu auto online en tres sencillos pasos ¡Descubre los privilegios que solo una agencia líder puede ofrecer! _________________________________________ In Viajemos.com you can find highly competitive prices in hotel and car rentals to the United States, Europe, Canada, Mexico, and Brazil. Compare the prices of the best, widely known car rental agencies, select the vehicle that better suits your needs, and reserve your vehicle online with three easy steps. Discover all the privileges that only a leading car rental agency can offer!
Contact info
Avenida Paseo de la Reforma 243, 06500, Ciudad de México, Cuauhtémoc, Mexico
- +52 55 1328 2775
4.2
Great
125 reviews
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Angelica esa very kind and helped me to…
Angelica esa very kind and helped me to make my reservation easy and quick. Thanks thanks thanks
8 June 2026
Unprompted review
Reply from Viajemos.com - Mexico
Hi, we’re so glad Angelica could assist you. Her kindness made your reservation process smooth and fast.🌴🛫
Thank you for sharing your experience!
Good customer service
I booked a car through viajemos. I thought it came with full insurance like it was showed on my reservation but when I picked up the car they told me it doesn’t include any insurance, I have to pay extra if I want it.
I was a little disappointed but other than that they have a very helpful customer service!
Avis tried to charge me an big extra amount for no reason and viajemos was always friendly and willing to help and safe my problem. I appreciated it
23 December 2022
Unprompted review
Reply from Viajemos.com - Mexico
Dear Nina,
It was a pleasure for us to know that Cindy Salazar gave you an excellent help in your request, for us the most important thing will always be your confidence in our services. We hope to count on you in your future reservations, in case you need something again, do not hesitate to contact us.
Thank you for choosing Viajemos.com, happy day!
I tried to contact with someone since I…
I tried to contact with someone since I did the reservation because I wanted change my reservation and never answer me. Then I have a lot of questions when I picked up the car because the agency charged me more fees and I thought that were include with the price that I payed you, and again , no one answerme. Then I had to pay.
Finally yeterday some one answered my mail after 3 days to told me, that she opened a case with my situation. And that's it. I didn't more information.
27 May 2022
Reply from Viajemos.com - Mexico
Dear Miros,
I am Jenniffer Cortes, Quality Director of Viajemos.com, and I would like to send you a warm greeting.
I am sorry for what happened with the location. We are waiting for a response from the rental company about the additional charges you mentioned. As soon as I get an answer, I will contact you immediately.
Thank you for choosing Viajemos.com, happy afternoon!
Reply from Viajemos.com - Mexico
Dear Andrea,
Receive a special greeting from Viajemos.com. Thank you for recommending our services, we are pleased to know that all your doubts were solved and you were able to make a successful reservation.
Thank you for choosing Viajemos.com!
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