Viaggiare Rent - Olbia Reviews 

Aggressive staff, constant pressure to buy useless insurance, and even €10 extra to “skip the line.” At pick-up, they repeatedly threatened not to give me the car. On top of that, they blocked 700 euros as a deposit, even though my Discovery contract clearly stated a maximum of 500 euros. They completely ignore the terms you book with Discovery and act as if only their rules apply.

At drop-off, you risk unfair charges because the damages listed never match the real condition of the car. The manager was rude and threatening, shouting at customers – an absolute nightmare.

⚠️ If you are forced to rent with them:

Film the entire car inside and outside, down to the smallest detail, because they will check every scratch.

Be present at the checkout. They sometimes say “you can just leave, we’ll handle it,” but if you’re not there, they may mark extra damages against you. Since those damages are never updated on the original document, your only protection is to stay and record everything.

Even if you buy their own insurance, they’ll tell you “don’t worry about making videos, you’re covered” – but later they can still turn it against you with hidden charges.

This company relies on pressure, intimidation, hidden costs, and outright lies. Honestly, it feels like a fraudulent setup. Never again with Viaggiare Olbia.

I was serviced fast, car was what I expected, returning car was fast, deposit was back in my account in just some couple days. Overall good.

There was queue before me and some clients were unhappy and solving their issues was very slow but all in all I was serviced very nice.

Very good all

We had a deeply disappointing experience with Viaggiare Rent at Olbia Airport.

First, despite reserving and fully paying for our car in advance, we waited nearly 2 hours in the scorching sun at their outdoor office—a miserable experience in summer heat!

Second, they forgot to provide the child seat we paid for, forcing us to return to the airport another day.

Worst of all, they charged us €150 for a scratch that was already on the car at pickup.

We declined their overpriced insurance (they charged €150 for a week of insurance, which would mean that their car insurance would cost €7800 for an entire year !!!! unbelievable), which seemed to upset them, so we took photos and videos of the car’s condition. When we presented this evidence, they outright dismissed it!

It feels like a deliberate tactic: omitting damages from the rental agreement to trap hurried customers into paying for pre-existing issues if they don’t buy their insurance. This borders on a scam.

Strongly recommend choosing a different rental company to avoid this nightmare!

CLAIM.
You charged my payment card today for €560 without my authorization and for no reason. This is a scam, credit card fraud.
We rented a car from your company. It was dirty and damaged, with scratches on the front and rear bumpers.
We took a video the day we picked up the car, showing the location of your airport parking lot, and another one the day we returned it to your parking lot. This clearly shows that we didn't damage the car; it was already like that.
We filed a police report for fraud, contacted our lawyer, and contacted the bank for card fraud.
The only solution is to reimburse us or we will sue you for fraud.
Olivier Pech

Short Version:
Avoid this car rental company at all costs. They will use multiple tactics to keep your money:
1. They discourage you from documenting existing damage.
2. They later claim pre-existing damage as your responsibility.
3. They keep your deposit and charge extra.
4. They falsely state that damage is excluded under “all-risk” insurance.
5. They stop communicating entirely when challenged.

Long Version:
We rented a car from this company a few weeks ago, and the experience was awful from the start. We waited over an hour in the burning sun, while angry customers ahead of us were already yelling inside the office.

Once we finally got the car, employees told us not to take pictures because we had “all-risk” insurance. We still took photos of the exterior, but not the interior — and that turned out to be a mistake.

When we returned the car, there was a small stain on one of the seats, which we know was already there. Still, this should not matter since we paid for an all-risk insurance. Two weeks later, we received an email saying we were being charged extra, and that they would keep our deposit.

We reminded them that we had GOLD all-risk insurance, which explicitly covers interior damage (Article 11: includes bodywork, underbody, windows, tyres, rims, and interior, with exceptions only for specific parts like the dashboard, airbags, seat belts, or screens).

Instead of honoring the coverage, they invoked Article 4, which only applies in extreme cases like gross negligence, misconduct, or traffic violations. Claiming a minor stain as a violation of that article is completely unreasonable. What is the point of an all-risk insurance if a stain on a car seat is placed under gross negligence?

Now, they’ve stopped responding to our messages entirely and never paid our deposit back. Please rent your car somewhere else!

Overall a good service and price. The car had a couple of nasty dents but this damage was all covered in the pre-check (although no-one looked at the car with us, so this took a bit of back-and-forth).

The worst of the worst. Olbia Airport. If you want a car, forget it. Flight was 45 minutes late... cancelled. A couple of jokers behind the desk. Assume they were Juventino as they were desperate to rob more money out of people. Avoid

Avoid at all costs. Total scam. We booked car rental in husbands name but paid on wife's credit card. Both husband and wife share the same surname and both husband and wife named drivers on the booking and both present to collect the car. Told it would cost 500 euros because credit card did not match booking name despite both being present and both being named drivers and having passport ID. Complete criminals. Cancelled and had to pay a 100 euro penalty and 300 euros extra to another car firm (plus a three hour delay to wait for the other car) but refuse to reward criminals .

Special mention to Martina who was very helpful and friendly!

STAY AWAY FROM THIS CAR RENTAL. The worst I have ever had to deal with. The arrogance and attitude from the staff is unmatched. Expect to wait at least 1h to get your car because they rather have chats between each other rather than delivering cars to their costumers. After it was finally my turn everything first went normal until the staff member tried to upsell me without even telling me what it was for. When I kindly refused is when it went south with the transaction. He startet to pin point at my passport which is a German one and literally said: "it is always the same with these (German) as soon as they have to pay they don't want to". Trying to guilt trip me in the most disgusting way there is. Obviously I did not receive that well I was refused the car altogether and I can go to another car rental. A mess to deal with. STAY AWAY FROM THEM AT ALL COSTS. They are rude to a level you have never witnessed.
The icing on the cake was that I paid priority checkout ( I just paid because I didn't want him to insult me again ) just be waiting another 1h at the checkout. If you have a flight to catch come early if you still decide to go with this unicorn of a company.

Service and personell was great, car was good but the wait (2.5hrs) for collecting the car was bad.

We were happy with our choice of this car rental company. The staff was very responsive and we had no problems.

Puiku! Štai atsiliepimas anglų kalba pagal tavo pateiktą informaciją:

Highly recomend. We received exactly the car we asked. 2025 model. The rental agreement was clear and transparent. The deposit was returned within 5 days. Everything was smooth and professional. Highly recommend Viaggiare Rent in Olbia

Easy to pick up and drop off, checked the car on drop off for us. The only thing was, cars weren’t valeted between uses, I’m not sure if this is normal as it’s the first hire car we’ve used. We’d definitely use the company again

Never rent a car via Viaggiare rental!!!!
Bad behavior by the deskemploye at Olbia aeroport Sardinie.
We had two car-reservations and had to pay twice 60,= euro because the employee was working late.
We did not pay that, because we had full coverage. He called his manager and he brutally cancelt out reservations. So we had no cars to go to our hotel.
Conclusion; NEVER RENT AT VIAGGIARE RENTAL OLBIA SARDINIE !!!!

Booking process via billiger-mietwagen.de
Was very easy and informative.
Only the long waiting time to pick up the car Was really bad! Long queue at the counter and car had still to be cleaned as we Finally had the Key...
So the waiting time was in total more than 1.30 hrs.
The stuff was really Kind and friendly. They did a really good job

The booking, including insurance, was made in Germany via Check24.de. When I picked up the car at Olbia Airport, I was told I had NO insurance for Sardinia, so I took out insurance for €155.
When I reported it, no one was there, so the car was never handed over. Afterwards, my credit card was charged €25 for cleaning—loose sand on the floor mats. I find all of this outrageous and a rip-off.
The vehicle itself was new and in very good condition.