CANT BELIEVE IT!! SCAMMERS – Such a Shame!! VIABUY Closed My Account Without Warning, No Answer, Money Stuck, and It Seems It's Definitely Stolen! I’ve been a loyal VIABUY customer since 201... See more
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The company stopping suddenly. Just sending an email that the card could no longer be used just a coiple of days later is appaling. However your customerservice worker Constanta is wonderful!!!
Who would've guessed it'd turn out like this? Smooth sailin' for a while, then may rolls in and it's a right circus. They shut down my account and did a proper disappearing act. Promised I could send... See more
I had a problem with a mistake made by myself by renting a car in a wrong period. I paid with my viabuy debitcard, and was deducted. I had to make a new booking and payment. I cancelled the original b... See more
Company replied
Company details
Written by the company
VIABUY Prepaid Mastercard
Contact info
110, Route d'Arlon, L-1150, Luxembourg, Luxembourg
- service@viabuy.com
- viabuy.com
Professional custmor service team .
My card has expired and I changed me address , when I wrote an email to the customer service I thought I will wait for ever to get a response from them …
For my surprise the responded in like an hour , and my problem was handled and solved with care and effeciancy …
Proud to be a Viabuy customer .
9 November 2021
Unprompted review
Reply from VIABUY
Dear Mugahied,
Thank you for taking the time to write such positive feedback! We are glad that you are satisfied with our service. If you want, you can recommend us to your friends or family members!
Excellent Customer Service
I am using the card since about six years. Second time I needed the customer service and again, excellent to say the least: Fast, professional and friendly.
Highly recommendable!
20 October 2021
Unprompted review
Reply from VIABUY
Dear CoolJazzDrummer,
Thank you for taking the time to write such positive feedback! We are glad that you are satisfied with our service. If you want, you can recommend us to your friends or family members!
Service was very helpful and kind
Service was very helpful and kind. Always had good experiences with your customer service.
Thank you very much!
12 October 2021
Unprompted review
Reply from VIABUY
Hello Manta Hokkanen,
We are very pleased that you have made such a positive experience with our (customer) service. We work every day to guarantee impeccable service! Best regards, Your VIABUY Team
Is VIABUY bankrupt ?
I transferred €1000 to VIABUY over 3 weeks ago, and they say they can find my money and keep stalling with regard to my payout to my card. Its impossible not to find the money, they have my bank account and unique transfer number, are they in chapter 11 bankruptcy protection or official bankruptcy, does anyone know. Anyone else having similar problems?
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Say they are looking for it, 3 weeks... rubish, sounds like cashflow financial problems to me !
12 October 2021
Unprompted review
Reply from VIABUY
Hi Ya. As per the reply of your previous review. We've confirmed the agent in charge of your case Ticket #2958747 has send you an email with a resolution. Please check your inbox. Regards, the VIABUY Team
Viabuy gives instant answer on emails
22 September 2021
Unprompted review
Reply from VIABUY
Dear Klant,
We are glad that you are satisfied with our service. If you want, you can recommend us to your friends or family members!
Unable to receive code
Unable to receive security code. After several attempts on different solutions, I had to change my mobile number. Problem now solved.
21 September 2021
Unprompted review
Reply from VIABUY
Dear Pierre,
Thank you for taking the time to write your feedback. We are glad that your problem has been solved. Please do not hesitate to contact us again should you require further assistance.
Very good support!
20 September 2021
Unprompted review
Reply from VIABUY
Dear The Lonely Developer,
We are glad that you are satisfied with our service. If you want, you can recommend us to your friends or family members!
Everyting I ask for they answer me
Everyting I ask for they answer me , with solutions, even if its something small, and they thinking of your safety aswell if you send some delicate information to them. The remove it as soon as possible to minimis the risks.
13 September 2021
Unprompted review
Reply from VIABUY
Hello Steve,
We appreciate that you have taken the time to rate us so positively and are pleased that you are satisfied with VIABUY!
Best regards, Your VIABUY Team
I had a problem with an unauthorised…
I had a problem with an unauthorised charge. Viabuy responded quickly and offered every solution. Great customer service!
9 September 2021
Unprompted review
Excellent service
Excellent service, although waiting a day is long. Perhaps something could be done about this
9 September 2021
Unprompted review
Reply from VIABUY
Hi Treeske. We appreciate the opinion of our community. Thank you very much for providing us your feedback. We confirm it will be taken into consideration to improve our service. Best regards, the VIABUY Team
quick and accurate answer Problem With…
quick and accurate answer Problem With the completion of the bank account solved
8 September 2021
Unprompted review
Reply from VIABUY
Hi Marko. Thank you for taking some time to make such a positive review. We do our best to provide the best possible service. Best regards, the VIABUY Team
Stay away from them!
Stay away from the bank. Not worth giving a try so disappointed with their service. When your own money enters their account, they will hold it and when you provide proof that is your money, you will still be suspected of fraud!
7 September 2021
Unprompted review
Reply from VIABUY
Dear Benjamin JJ,
We are sorry to hear that you have been put in a difficult situation because of this. However, our relevant departments must adhere to certain regulations in order to ensure the security of all user accounts and our system. This may lead to situations where an incoming amount may be held for further verification.
Sometimes the time required to finalize the required verification can be a little longer than expected. We are fully aware that this can be frustrating and we apologize for any inconvenience caused.
Our colleagues from the departments in charge are working hard to minimise the disruption while an amount is held and please rest assured that we will reach out to you via email once the verification is complete. Thank you for taking the time to provide feedback and we hope to resolve this for you in a timely manner.
Kind regards,
The VIABUY Team
very efficient service as usual
7 September 2021
Unprompted review
Reply from VIABUY
Hi Paul.
Thank you for such a positive review. We're happy to know you're satisfied with our service. Anything you may need, let us know, we'll be always available to provide to you the best possible support. Regards, The VIABUY Team.
THANK YOU FOR ASSISTANCE
Thank you for support to change my phone number and receiving a new card
7 September 2021
Unprompted review
Reply from VIABUY
Dear Stelea Sorin,
Thank you for taking the time to write such positive feedback! We are glad that you are satisfied with our service. If you want, you can recommend us to your friends or family members!
Regards.
The VIABUY Team
I needed help and my questions received…
I needed help and my questions received the right replies in a very short time, so that I could get rid of my problem.
25 August 2021
Unprompted review
Reply from VIABUY
Hi Giovanni. We appreciate you took the time to make such a nice review about VIABUY. We are very happy to know that you're satisfied with our services. Anytime you need assistance, do not hesitate to contact our customer support team. Regards, the VIABUY Team
Veloci ed efficienti.
25 August 2021
Unprompted review
I am very satisfied with Viabuy card
I am very satisfied with Viabuy card. Communications and support is well.
25 August 2021
Unprompted review
Reply from VIABUY
Dear Brane,
Thank you for taking the time to write such positive feedback! We are glad that you are satisfied with our service. If you want, you can recommend us to your friends or family members!
It was good but now u pay a fortune…
It was good but now u pay a fortune just to load it. … it was ALWAYS free and now u have to pay… and when u get money from any kind of bank u pay over 9 euro’s instead of 5 euro Terrible!!!! That’s not right!! It isn’t our fault that u moved… u should still be the same card and not rip us off!
21 August 2021
Unprompted review
Reply from VIABUY
Dear N. M.,
We are sorry to hear that you are unhappy with the fees applicable to the VIABUY account.
We are investing to continuously improve our product, our customer support and the security of our platform.
The fees that we charge not only enable us to design and dispatch the card within 1 working day, but also allow us to offer various loading options such as Sofort or giropay, high security levels for payments and easy accessibility through the VIABUY app.
Please be assured we have made every effort to keep these charges to a minimum and, as always, we are committed to providing a great product and service.
For a full overview of the fees applicable, please visit the terms and conditions section on our website: https://secure.viabuy.com/static/ui/pdf/viabuy/terms.en.eur.pdf
Thank you for your understanding.
Asked for replacement card
Asked for replacement card after old card was hacked.
Spoke with Ionela and al was arranged within half a hour , good and quick service.
17 August 2021
Unprompted review
Reply from VIABUY
Dear Cornelis,
Thank you for taking the time to write such positive feedback! We are glad that you are satisfied with our service. If you want, you can recommend us to your friends or family members!
Reply from VIABUY
Dear Abou,
We are glad that you are satisfied with our service. If you want, you can recommend us to your friends or family members!
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