My 1 year old cat got hit by a car and sadly passed away. I contacted the vet sure team about how to make a claim on the death benefit and to also cancel the policy. The kindness and compassion from t... See more
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Review summary
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Reviews shaping this summary
We recently had to have our 12 year old Greyhound Put To Sleep and found, as usual, the staff at Vetsure to be nothing but understanding, prompt with dealing with the subsequent claim and changes to t... See more
Company replied
We had to make a claim some time ago and VetSure exceeded all expectations. Quickly resolved with no issues. Recently needed to discuss a new policy; the uk based team (we spoke with Allie and Chels... See more
Company replied
Our cat got a uterus/ womb full of puss and required emergency hysterectomy and treatment. Our vet filled the claim for a small fee and we only paid the excess which was very reasonable without having... See more
Company details
Written by the company
Winner of Financial Services Company of the Year at the British Business Awards 2025. We only offer lifetime pet insurance and work with a network of trusted vets all around the UK. Visit www.vetsure.com for more info!
Written by the company
Contact info
1st Floor, Helios Court, 1 Bishop Square, AL10 9NE, Hatfield, United Kingdom
- 0800 050 2022
- info@vetsure.com
- vetsure.com
4.8
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Insurance enquiry for Freckles
Insurance enquiry for Freckles
Jake was extremely patient. kind.helpful and very informative. After a full explanation of what was covered within the policy and costings I happily agreed to use Vetsure with the additional bonus of them supporting our local vets here in Yate Bristol.
17 February 2026
Reply from Vetsure Pet Insurance
Hi Mary,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jake was able to help you. We’ll be sure to pass on your kind feedback to him.
Thanks again for choosing us. We’re so pleased to be part of Freckles’ journey.
Kind regards,
Kelly and The Vetsure Team
Reply from Vetsure Pet Insurance
Hi Deb,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of Thorkell, Ember and Jaspar’s journey.
Kind regards,
Kelly and The Vetsure Team
Just insured my puppy with them very…
Just insured my puppy with them very quick and kind customer service i have my other dog insured with then aswell
2 March 2026
Reply from Vetsure Pet Insurance
Hi Barbara,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Iseult was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Harmony and Hope’s journey.
Kind regards,
Kelly and The Vetsure Team
Good deal if bought with a vetplan
2 March 2026
Reply from Vetsure Pet Insurance
Hi Paula,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of Pablo and Pudding’s journey.
Kind regards,
Kelly and The Vetsure Team
We have had excellent and prompt…
We have had excellent and prompt service from Vetsure pet insurance over several years. Always a prompt and efficient service from a caring team.
19 February 2026
Reply from Vetsure Pet Insurance
Hi Carol,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jodie was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Magda’s journey.
Kind regards,
Kelly and The Vetsure Team
Great customer service
Lots of help, very easy to discuss everything involving an insurance.
23 February 2026
Reply from Vetsure Pet Insurance
Hi Paulette,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Eva was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Manchado Freddie and Manchado Josh’s journey.
Kind regards,
Kelly and The Vetsure Team
Helpful and informative
23 February 2026
Reply from Vetsure Pet Insurance
Hi Stephen,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Eva was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Tara and Izzy’s journey.
Kind regards,
Kelly and The Vetsure Team
I spoke with a lady called Ally today…
I spoke with a lady called Ally today regarding my pet health plan and insurance. Ally went through everything to make sure I had the best policy. Ally was very friendly and helpful.
23 February 2026
Reply from Vetsure Pet Insurance
Hi Lynn,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Ally was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Jett and Indie’s journey.
Kind regards,
Kelly and The Vetsure Team
The website was easy to use …
The website was easy to use and the availability of different types of Insurance was good
16 February 2026
Reply from Vetsure Pet Insurance
Hi Barbara,
Thank you so much for taking the time to leave us a review!
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part Loxley’s journey.
Kind regards,
Kelly and The Vetsure Team
Reply from Vetsure Pet Insurance
Hi Sheila,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Missy’s journey.
Kind regards,
Kelly and The Vetsure Team
Reply from Vetsure Pet Insurance
Hi Sarah,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Storm’s journey.
Kind regards,
Kelly and The Vetsure Team
Eva very polite and knowledgeable
Eva very polite and knowledgeable. Insurance taken out with ease.
Thank you
20 February 2026
Reply from Vetsure Pet Insurance
Hi Mike,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Eva was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Al Pacino’s journey.
Kind regards,
Kelly and The Vetsure Team
New policy
Chelsea explained the necessary in great detail, repeating necessary information, & was very patient in creating a policy on the telephone.
19 February 2026
Reply from Vetsure Pet Insurance
Hi,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Chelsea was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Teo’s journey.
Kind regards,
Kelly and The Vetsure Team
Reply from Vetsure Pet Insurance
Hi Simon,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of Zoma’s journey.
Kind regards,
Kelly and The Vetsure Team
The person I spoke to when trying to…
The person I spoke to when trying to decide on the right insurance to get was really helpful, patient and clearly outlined all the pros and cons of the choices.
9 February 2026
Reply from Vetsure Pet Insurance
Hi Kate,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jake was able to help you. We’ll be sure to pass on your kind feedback to him.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of Willow’s journey.
Kind regards,
Kelly and The Vetsure Team
Reply from Vetsure Pet Insurance
Hi Sonia,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Ally was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Jilly’s journey.
Kind regards,
Kelly and The Vetsure Team
Reply from Vetsure Pet Insurance
Hi Paul,
Thank you for taking the time to leave us a review. We’re pleased to hear you are happy with your Vetsure experience.
We’ve tried to give you a call to gather a little more feedback, as we’re always keen to understand how we can improve and turn a 3-star experience into a 5-star one. If you’d be happy to share any further thoughts, we’d really appreciate it.
Thank you again for your review.
Kind regards,
Kelly and The Vetsure Team
Everything explained on the phone
Everything explained on the phone. Pleasant friendly staff. Insurance sorted very quickly
16 February 2026
Reply from Vetsure Pet Insurance
Hi Carolyn,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jake was able to help you. We’ll be sure to pass on your kind feedback to him.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of Leo’s journey.
Kind regards,
Kelly and The Vetsure Team
Vetsure go above and beyond in their Customer Service
We recently had to have our 12 year old Greyhound Put To Sleep and found, as usual, the staff at Vetsure to be nothing but understanding, prompt with dealing with the subsequent claim and changes to the policy for our remaining dogs on his passing. We then received a hand written sympathy card signed by all the Vetsure Team with, as a lovely touch, as small pack of native wildflowers to sow in our dogs memory. Thats the kind of Customer service that brings loyalty, repeat buisness and word of mouth sales. Worth every penny!
16 February 2026
Unprompted review
Reply from Vetsure Pet Insurance
Hi Paul,
Thank you so much for taking the time to leave us such a kind review. We’re really pleased to hear you’ve had a positive experience with Vetsure.
We know how hard losing your dog must have been, and we’re so glad we could provide support during such a difficult time. Your feedback truly means a lot to our team.
Thank you again for sharing your experience.
Kind regards,
Kelly and The Vetsure Team
Reply from Vetsure Pet Insurance
Hi Luka,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again, we’re so pleased to be part of Buddy’s journey.
Kind regards,
Kelly and The Vetsure Team
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