Vet's Kitchen Reviews 

784
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Pet owners consistently share that the food is of excellent quality, perfectly suiting animals with sensitive stomachs and keeping them healthy and energetic. Consumers are also very happy with the reliable delivery service, mentioning that orders always arrive promptly, securely packaged, and on time. However, some customers also noted frustrations regarding stock availability, mentioning that specific favorite varieties can be hard to find or get discontinued. A few other people also felt that placing online orders could sometimes be challenging or experienced occasional issues with delivery couriers failing to appear.

What people talk about most

Product

People report positive experiences with product, highlighting that dogs love the taste and thrive on the... See more

Order

Consumers experience mixed satisfaction regarding the order process, as reviewers frequently highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great food and excellent service. Vet's Kitchen dog food is really good quality and seems to be accepted by the most discerning pets. The subscription service is really handy and ensures you don't run... See more

Rated 5 out of 5 stars

I usually get pork and potato sensitive dog food on repeat from Amazon but recently it has been out of stock and not for the first time. It's the only food that really agrees with my lurchers sensitiv... See more

Company replied

Rated 5 out of 5 stars

Responded quickly to a query I had. Delivery was quick and arrived well packaged. My dog has been on Vet Kitchen’s food since he was a puppy, (now coming up 12) and does well on it. Only disappointmen... See more

Rated 5 out of 5 stars

Couldn’t get our usual type dog food as temporarily out of stock. Customer Service apologised and advised when it will be available. Meanwhile bought same type good but for weight control and as o... See more



Company details

  1. Pet Supply Store
  2. also in
  3. Animal Feed Store
  4. Food Manufacturer
  5. Pet Store

About Vet's Kitchen

Written by the company



At Vet’s Kitchen, we develop pet food designed to deliver real health benefits, to help dogs & cats live longer and healthier lives. We combine the expertise of our in-house veterinary practice, Vet’s Klinic, with only the highest quality ingredients, to create a range of naturally nutritious and tasty food & treats. We also offer a range of supplements for cats & dogs, to ease common health complaints.

All our recipes are hypoallergenic (formulated without Wheat, Beef or Dairy), meaning they are kind to dogs with common intolerances/ allergies. Our range of dog food covers all stages, from: Puppy (up to 1 year), Adult (1-7 years) to Senior (7+ years), all designed for a specific purpose; weight loss, sensitive stomach/ skin or with additional supplementary support for younger or older dogs.

We also pride ourselves on our supplements, most of which are suitable for both cats & dogs - to give additional support alongside their normal diet.

As part of the service we offer, we also have an in-house pet nutritionist, Fiona, who is always on hand to offer help and advice to our customers and their pets.

Visit our website for more info or to shop our range:
SHOP DOG
SHOP CAT

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

784 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(784)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Vet's Kitchen logo

Reply from Vet's Kitchen

Hello Helen,

Thank you very much for sharing your feedback!

We're delighted to hear you were pleased with your order and the service received.

Thank you for choosing to shop with us!

Best wishes,
Vets Kitchen

Rated 5 out of 5 stars

Great food

I’ve been using this food for my dogs since the company began and it has always been fantastic. Many people admire our dog’s shiny coat. We now use the subscription service which has been great.

27 July 2026
Vet's Kitchen logo

Reply from Vet's Kitchen

Hello Rachel,

Thank you very much for taking the time to share your feedback.

We are so pleased to hear that you are happy with your orders and the service received.

Thank you so much for choosing to shop with us and being a valued customer. Thank you!

Best wishes,
Vets Kitchen

Rated 5 out of 5 stars

Great product

Easy to order. My dog loves this food. We use for training as well as an addition to wet food.

29 July 2026
Vet's Kitchen logo

Reply from Vet's Kitchen

Hello Sally,

Thank you very much for sharing your feedback.

We're delighted to hear you are pleased with the order process and that your dog is such a fan!

Thank you for choosing to shop with us and being a valued customer. Thank you.

Best wishes,
Vets Kitchen

Rated 3 out of 5 stars

No warning on subscription renewal

Dogs liked the food to start with however one had gone off it and won’t it eat. I didn’t plan on getting anymore but there is no warning before the subscription renews so now I have an extra 12kg of food only one dog will eat.

25 July 2026
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Reply from Vet's Kitchen

Hello,

Thank you for sharing your feedback.

We are so sorry to hear this. We have checked and have had it confirmed that an automated email would have been sent to notify you of your upcoming renewal.

We're sorry to hear of any inconvenience caused.

Best wishes,
Vets Kitchen

Rated 4 out of 5 stars

The wet sensitive fish dog food is much…

The wet sensitive fish dog food is much better since the recipe change, my dog has Inflammatory bowel disease and it really suits his digestion. So 4 stars for food but only 1 for availability, as it's not been in stock for over 2 weeks..so I'll need to source a different brand if it doesn't return within a week or so..I can't just suddenly change his food on the day I run out.

24 July 2026
Unprompted review
Vet's Kitchen logo

Reply from Vet's Kitchen

Hello,

Thank you very much for sharing your feedback.

We're so pleased to hear the food helps your dog. For any concerns about stock, please do contact our consumer care team who will be able to check our production schedule and availability.

Thank you for being a valued customer.

Best wishes,
Vets Kitchen

Rated 4 out of 5 stars

My dog had digestive issues

My dog had digestive issues. I tried Vet's Kitchen Sensitive Grain Free 4 years ago and have used it along with grain free wet food ever since. No digestive issues since.
One niggle: the bags rarely open easily. The guidance to tear along the marked strip is useless. You end up using scissors and destroying the useful velcro strip. Please adjust your machines...

15 June 2026
Unprompted review
Vet's Kitchen logo

Reply from Vet's Kitchen

Hello Tony,

Thank you for taking the time to share your feedback with us. We’re sorry to hear about the difficulty experienced when opening the bag, and please be assured that your comments will be shared with our team for review and consideration.
We’re delighted to hear that the food has had a positive impact on your dog’s wellbeing — that’s wonderful to know.
Thank you for choosing to shop with us.

Rated 2 out of 5 stars

product regularly listed as out of stock

I have been to their website several times over the last 12 months and their senior dry dog food is regularly listed as out of stock. In fact today half of the dry dog food products that they offer were out of stock. This problem became an issue after the company was sold/taken over a while ago. Before then I never had a problem. After it has been difficult to order this product on line.

14 June 2026
Unprompted review
Vet's Kitchen logo

Reply from Vet's Kitchen

Thank you for taking the time to share your feedback. We are very sorry to hear about the difficulties you experienced when trying to purchase the food, and we apologise for any frustration or inconvenience this may have caused.
Please be assured that your comments will be shared with our team as we continue to review and improve our customer experience.

Rated 5 out of 5 stars

His favourite food delivered quickly…

His favourite food delivered quickly and now in convenient larger bags.

6 June 2026
Vet's Kitchen logo

Reply from Vet's Kitchen

Thank you very much for taking the time to share your feedback. We're delighted to hear you were pleased with your order and the service received. Thank you for choosing to shop with us.

Rated 5 out of 5 stars

My first on-line order as I have…

My first on-line order as I have difficulty buying from Sainsbury's my usual supplier.
I found the on-line ordering to be efficient and delivery was extremely quick.
I will certainly be ordering on-line again as my dog has a sensitive stomach and this product suits her.

13 May 2026
Vet's Kitchen logo

Reply from Vet's Kitchen

Thank you very much for sharing your feedback. We're delighted to hear you were pleased with the order process and the service received. Thank you for choosing to shop with us and being a valued customer. Thank you! 🐶

Rated 5 out of 5 stars

Lovely company fed my dog for 10 years…

Lovely company fed my dog for 10 years on vets kitchen sensitive food my dog thrived on it.wish them well for the future.

2 June 2026
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Reply from Vet's Kitchen

Thank you so much for sharing your feedback. We're delighted to hear that your dog is such a fan! Thank you for being a valued customer.

Rated 4 out of 5 stars

My three dogs love this brand

My three dogs love this brand, the two younger thankfully are on Pork & Sweet potato and my local Sainsbury’s have it back in stock. But my older dog can only eat your Turkey and Sweet potato of which for ages I cannot find. I’ve now resorted to other brands but they are upsetting her stomach. Is the Turkey one coming back. ???

27 May 2026
Unprompted review
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Reply from Vet's Kitchen

Thank you so much for taking the time to share your feedback. We're delighted to hear your dogs are such fans of our food. Please do contact our consumer care team via the 'contact us' form on the website and we will be able to obtain any further information you require in respect of availability. Many thanks, Vets Kitchen

Rated 5 out of 5 stars

Prompt delivery of well tolerated and loved sensitive food

As usual, prompt delivery on subscription of excellent product. I have two cocker spaniels both with sensitivities, one skin, one gastro-intestinal and this is the first food to reliably suit them, thank you

26 April 2026
Vet's Kitchen logo

Reply from Vet's Kitchen

Thank you so much for taking the time to share your feedback. We're delighted to hear you're pleased with your order and the service received. Thank you for being a valued customer.

Rated 5 out of 5 stars

Delivery

Excellent product. Very good delivery from dpd
Look forward to using you again.

18 May 2026
Vet's Kitchen logo

Reply from Vet's Kitchen

Thank you so much for taking the time to share your feedback. We're delighted to hear that you were pleased with your order and the service received. Thank you for choosing to shop with us.

Rated 5 out of 5 stars

Easy to order

Easy to order, quick delivery.

13 May 2026
Vet's Kitchen logo

Reply from Vet's Kitchen

Thank you so much for taking the time to share your feedback. We're delighted to hear that you were pleased with the service received. Thank you for choosing to shop with us.

Rated 4 out of 5 stars

Good Delivery. Difficult to get small bags.

Good Delivery. I ordered 2 x lots of Pork & Potato in 2.2 kgs bags as they never have any available. The Turkey has not been available for months. !
Really hard to order smaller bags of the Dried Dog Food.

15 April 2026
Vet's Kitchen logo

Reply from Vet's Kitchen

Thank you for taking the time to share your feedback. We will of course share your feedback internally in respect of the stock issues you have experienced.

Rated 5 out of 5 stars

Fast delivery by DPD and a very good…

Fast delivery by DPD and a very good price

30 April 2026
Vet's Kitchen logo

Reply from Vet's Kitchen

Thank you for very much for sharing your feedback. We're delighted to hear you were pleased with your order and the service received. Thank you for choosing to shop with us!

Rated 5 out of 5 stars

My dogs thrive on Vets Kitchen food

So nice that that the senior food on which my elderly dogs thrive is available again. I’m so pleased it’s back in production, Rapid and efficient delivery.

20 April 2026
Vet's Kitchen logo

Reply from Vet's Kitchen

Thank you so much for sharing your feedback! We are delighted to hear you're pleased with the food and the service you've received. Sending belly rubs to your dogs!

Rated 5 out of 5 stars

Ease of ordering and rapid delivery

Ease of ordering and rapid delivery. I wouldn’t give my rough collie any other kibble. She loved the adult version and now has the senior kibble as she is eleven years old. It is good that she enjoys a food that is helping to keep her healthy.

17 April 2026
Vet's Kitchen logo

Reply from Vet's Kitchen

Thank you so much for taking the time to share your feedback. We're delighted to hear you're pleased with the food and service received. Thank you!

Rated 5 out of 5 stars

Easy to order

Easy to order. Delivered in a timely manner. Hassle free xx

15 April 2026
Vet's Kitchen logo

Reply from Vet's Kitchen

Thank you so much for sharing your feedback. We're so pleased you found the process and delivery to your satisfaction. Thank you for choosing to shop with us 🐶

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