I've made two hat purchases from VeteranStitch. The customized stitching is high quality with clarity and detail. The first hat had the wrong badge (Master vice Senior Level) stitched on it. When I... See more
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Review summary
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I liked the idea of embroidery but my Vietnam came out crooked. Plus I thought I was getting the gold stuff on the bill plus the word Veteran. Nope, didn't.
I am disappointed with the overall quality of the product. The embroidery is crooked in some spots at metal closure clip and adjustment is not user friencly.
I went back and checked my order, and I am almost sure that I had ordered the hat in Navy Blue, and I was sent a RED one. Also, the order follow-up texts, emails, etc were appreciated but a bit over... See more
Company replied
Company details
Written by the company
VeteranStitch is a veteran-owned company that sells embroidered hats with uniquely designed insignias honoring our military heroes. We're committed to providing high-quality products and excellent customer service, and we hope to bring pride and recognition into the lives of all who shop with us. Our mission is to make it easy for veterans to showcase their service through beautiful and inspiring designs. We want to help people embrace and celebrate their military journey, and we believe that our products can play a big role in accomplishing that goal. Thank you for considering us!
Contact info
United States
- support@veteranstitch.com
- veteranstitch.com
3.0
Average
87 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 41% of negative reviews
Typically replies within 1 month
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Reply from Veteranstitch
Thank you so much for the support! 🇺🇸
We’re glad you’re happy with the hat — always here when you need more gear made with pride.
Hope to serve you again in the future!
Nice hat poor business practices, Won't buy again.
The hat I received was perfect. They were offering a BOGO at the time but I only received one hat. Come to find out you had to order two hats. The instructions were deceiving and my order page said that the second hat was accounted for. Bait and switch to the max. I hate it when a veteran takes advantage of fellow veterans. I won't be purchasing there again. OH, by the way they did offer me the second (free) hat for a discounted price. Fool me once......
29 January 2025
Unprompted review
Reply from Veteranstitch
Thank you for your honest feedback — and we're truly sorry for the confusion and frustration.
We never intend to mislead anyone, especially our fellow veterans. The BOGO deal did require two hats to be added to the cart (with one becoming free), and we realize now that the instructions may not have been as clear as they needed to be. That’s on us, and we’re already working to make future promotions clearer so no one feels caught off guard.
We appreciate you giving us a try, and even though we may not have earned a second chance with you, please know that your feedback helps us do better moving forward. 🇺🇸
The embroidery changes everything
The embroidery changes everything. I have two other veteran caps that I wear, and this one is the best. The quality is much higher, and the embroidery gives a really professional look.
3 February 2025
Unprompted review
Reply from Veteranstitch
Thank you so much for the great feedback! 🇺🇸
We’re proud to hear this cap stands out for you — especially knowing you’ve got others to compare it to.
We put a lot of care into every stitch to make sure it feels earned, not mass-produced.
Always here when you’re ready to gear up again with something built to last!
Semper Fi and thanks again for your support!
High grade quality hat
High grade quality hat - excellent stitching of information and insignia on the hat - didn't take too long to arrive from Vietnam - ironic that I as a Vietnam Veteran has ordered an item from Vietnam where it was made - overall some of the best quality I have seen - v/r - Ed
8 January 2025
Unprompted review
Reply from Veteranstitch
Thank you so much, Ed, for the incredible feedback! 🇺🇸
It truly means a lot coming from a Vietnam Veteran — there’s a special kind of full-circle meaning when you said that, and we don’t take it lightly.
We’re proud to deliver high-quality work that honors the service and sacrifice of veterans like you.
Always here if you need anything else — built with pride, shipped with respect.
Very respectfully,
VeteranStitch Team
Totally unacceptable…
I had multiple issues with this company. From the sizing of the initial cap that was sent to the wrong rank and color of the Caps that was sent. Also the quality and type of fixtures on the cap we're not acceptable or as advertised. I would not recommend or use this company again. The excuse that I received from them was completely unacceptable because they took no responsibility for the shortcomings of an order that was over $100.
27 January 2025
Unprompted review
The hat is way too small
The stiching on the had is very nice. The hat its self is too small, I do not mean the hat band on the back, I wear a large size hat, and any hat I have I must remove the adjustable band on the back and add an elastic band to gain aa little more room. Your hat over all is smaller than any other hat I have ever had. I can wear this hat but is looks too small on me. Sorry for the poor revue.
22 January 2025
Unprompted review
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