This site will save me just under £500 per year on medication. Really easy to use and obviously a lot cheaper than my vets. Super quick delivery. Very happy and would highly recommend.
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Review summary
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I've used Vet Dispense a few times now for my cat's medication needs and this most recent time was fantastic. Not only did i get a reply to an email within about 15 minutes of me sending it, but on... See more
Very helpful team who answer queries very quickly indeed. Good prices. Clear website and communication. Excellent delivery options and times with Royal Mail. Items packaged very well with clear inst... See more
Company replied
Their site is easy to navigate , saving time , help is there if needed on chat , their delivery is so quick it is so good especially as it’s my cat’s medication , I am so grateful. Thank you
Company replied
Company details
Written by the company
VetDispense is an independent, family-run UK online pet dispensary, founded by experienced veterinary surgeons in 2008. For nearly two decades, we have helped pet owners, animal keepers and livestock owners obtain genuine veterinary medicines, supplements and everyday animal-health products at fair, transparent prices. --- We aim to make ongoing pet treatment more affordable and easier to manage without compromising the safety, quality or professional standards your pet deserves. --- VetDispense is run by a qualified team that includes veterinary surgeons and AMTRA Registered Animal Medicines Advisers. Our premises are registered with the Royal College of Veterinary Surgeons (7025700), and we are Veterinary Medicines Directorate registered (2029797). We are independently inspected, and prescription-only medicines are supplied only after we have received a valid veterinary prescription. --- Every veterinary medicine we sell is genuine, UK sourced and fully traceable. We buy directly from the same major veterinary wholesalers that supply Vet practices throughout the UK. Medicines are stored, handled, checked and dispensed from our registered premises under the appropriate conditions, so customers can order with confidence that the product they receive has come through a legitimate veterinary supply chain. --- For UK orders, we use the premium Royal Mail Tracked 24 giving customers clear tracking and fast delivery after dispatch. Refrigerated products are packed in insulated packaging with ice packs and sent by Royal Mail Special Delivery, with cold-chain protection designed to maintain the required 2–8°C range. Refrigerated delivery is available throughout Great Britain, including the Scottish Highlands and Islands, without an additional Highlands or Islands surcharge. --- We also offer worldwide delivery on most products, using tracked international services and accepting local veterinary prescriptions for international orders. --- We strive for a straightforward ordering process, competitive prices, careful packaging, quick dispatch and responsive support. --- Whether you are ordering a regular prescription medicine for a dog or cat, treatment for a horse, or trusted animal-health supplies. We have served tens of thousands of customers since 2008 and remain committed to safe dispensing, genuine products, reliable delivery and helpful, knowledgeable service.
Contact info
Unit 1 Airfield Road Trading Estate, NN29 7XA, Northampton, United Kingdom
- 01234 783113
- sales@vetdispense.co.uk
- vetdispense.co.uk
4.7
Excellent
463 reviews
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Replied to 100% of negative reviews
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Quick delivery
Quick delivery, serious, reliable and uncomplicated..very recommended
1 October 2024
Unprompted review
As always first class service
As always first class service. Thank you 😊
2 October 2024
Unprompted review
Reply from Vetdispense
We’re grateful for your review and happy to hear we did a good job
I have ordered fromVet Dispense a few…
I have ordered fromVet Dispense a few times now. Prices are very competitive and my orders are always received very quickly. I won’t hesitate to order from them in the future.
26 September 2024
Unprompted review
Reply from Vetdispense
Your support is appreciated, thanks for your feedback!
I have been nothing but impressed with…
I have been nothing but impressed with the service I have received . Vetdispense have been efficient, quick to respond to any queries I have had and very competitive with pricing
I have been particularly impressed with the speed of the process from once I have ordered to delivery. Along with this when I have used the Chat facility… every time they have responded straight away..l answered every question and I have had excellent customer service
2 October 2024
Unprompted review
Reply from Vetdispense
Thanks for your feedback, much appreciated.
Rx received and acted on in good time
28 September 2024
Unprompted review
I didn't realise my prescription wasn't…
I didn't realise my prescription wasn't valid.
I have had no refund to date
2 October 2024
Unprompted review
Reply from Vetdispense
Dear Ms Miller.
I am surprised by your review as you have not contacted us about this. I can see we requested a prescription from you on 16/09/24, but you have yet to provide one.
If you are unwilling to obtain a Veterinary prescription, we will of course refund you, minus our 15% card processing & admin fee, however, you actually need to let us know of your intentions.
Please contact us to advise how you wish us to proceed.
Really easy to order meds
Really easy to order meds. I needed to clarify something and had a email reply within the hour. Order my pets meds many times via the company and will continue to do so.
27 September 2024
Unprompted review
Reply from Vetdispense
Appreciate you taking the time to share your experience, thank you.
Brilliant service. Great price too
Ordered with vet dispense Monday evening got a phone call next day order was being shipped. Received today.Brilliant service Brilliant price for medication that costs double at the vet my go to place now for vet prescriptions
9 September 2024
Unprompted review
Reply from Vetdispense
Appreciate the feedback, thanks for choosing us!
Disappointing customer service
Update in response below:
There are no street names in Dubai, but rather a building-based addresses :) If you had continued the conversation in a polite manner, we could have discussed that. As you would notice, my issue is not the 10 GBP for shipping cost, but rather the customer service received and the way this was handled from your side. Hope you can take some constructive feedback.
------
Order medication to the UAE ~10 days ago. Just got a message the order is cancelled as the address is incomplete. Double checked it and it is correct.
Reached out over chat and the represetative (Asma, I believe) was snappy and ended the chat without a warning less than 2 min into the conversation. I asked them to double check with their courier what the exact issue is or to refund shipping fees as well as the address is correct. Refused to and said "not our fault you've provided a wrong address." and cancelled the chat. You can do much better.
5 September 2024
Unprompted review
Reply from Vetdispense
As discussed, the issue was you did not provide a complete address at checkout and Royal Mail returned the parcel to us as Emirates Post did not have enough information to find your property in Dubai.
This is not a fault of ours as you provided the address - We have simply passed on Royal Mail's information that the address you gave was incomplete. We have sent many items to UAE over the years and this is the only one that has been returned.
On this occasion, we cannot refund your shipping cost as this has already been paid to Royal Mail for the attempted delivery.
Professional
Professional, Efficient, precise, prompt Delivery.
Thank you
2 September 2024
Unprompted review
Brilliant service and easy to order
Brilliant service and easy to order, confident that my order will arrive on time.
7 August 2024
Unprompted review
Very helpful easy to order and fast…
Very helpful easy to order and fast shipping
4 August 2024
Unprompted review
Quick response on emails
Quick response on emails, order sent quickly. Good service
6 August 2024
Unprompted review
Easy to contact on phone
Easy to upload vet prescription and place order. Quick delivery in properly packaged refrigerated box . Polite quick response on the phone for advice and information.
2 August 2024
Unprompted review
Efficient and kind
Efficient and kind
They kindly allowed me to keep medication in my basket while I collected the prescription from the vet.
Arrived swiftly. Will use them again.
5 August 2024
Unprompted review
Great company
Great company, communication was first class as they phoned me to make sure I’d be in to take delivery the next day
8 August 2024
Unprompted review
Excellent service
Excellent service, No queries over the prescription.Arrived safely on time.
8 August 2024
Unprompted review
Top notch
Top notch. Struggled with other providers while VetDispense had stock and dispatched within hours, meaning my mog had his relevant meds without delay. Hugely appreciated.
17 July 2024
Unprompted review
First Class; thank you!
Very easy and straightforward to order my veterinary prescription online and I especially appreciate your kind help on the phone, answering my questions about the medication. The order arrived very promptly (the next day!) and was wrapped very securely. My cat and I are so grateful for your help and advice, and for first class service, thank you.
12 July 2024
Unprompted review
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