Hug Life  Reviews 

4,263
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 587 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional approach, often highlighting how advisors patiently explain complex details and options. Many reviewers appreciate the excellent customer service, noting that representatives go above and beyond to secure the best deals and policies tailored to individual needs. The overall service is frequently described as efficient and smooth, with people finding the process easy and stress-free. Consumers consistently feel valued and well-cared for, appreciating the personalized attention and the effort made to understand their individual circumstances. Many also highlight the financial benefits, such as securing better coverage at a more affordable price or saving money on existing policies, making the experience highly satisfactory.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and understanding of... See more

Service

Users describe positive interactions with service, highlighting the friendly, professional, and efficient... See more

User experience

Clients share positive opinions on user experience, with many describing it as a great, smooth, and easy... See more

Price

Reviewers highlight positive aspects of price, with many customers reporting that they received the best... See more

Reviews shaping this summary

Rated 5 out of 5 stars

At first I thought it was just another one of those calls but it turned out that Laura niles was very informative, she explained everything to me in great detail and answered all of my questions thro... See more

Rated 5 out of 5 stars

I spoke with William Redgrave, who was really nice, professional and helpful. He explained all of my options, making sure all of my needs were covered and more accurate than my current policy, with a... See more

Rated 5 out of 5 stars

Thank you Kelly Hough for taking time with me and provide me with upgrading live insurance! Thanks to your recommendations I fell better prepared for unseen future. You're a true gem! 💎🤓

Rated 5 out of 5 stars

Laura Niles was brilliant! Was very patient with me and took her time to explain everything to me and more importantly understood my needs and ended up securing me a plan which includes way more than... See more


Company details

  1. Insurance Broker
  2. Income Protection Insurance Company
  3. Life Insurance Agency

Written by the company

Specialists in Financial Protection Products


Contact info

5.0

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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5.0

All reviews

(4,263)

526 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kelly was really accommodating and…

Kelly was really accommodating and waited until we had completed on the sale of a house before ringing us back at a convenient time. She advised what was best for our circumstances and explained things clearly. She managed to find us a fantastic deal that fit best with us. Really friendly service and would recommend to anyone ☺️Thanks kerry

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Laura Niles explained everything thoroughly, going through my requirements which I was fully happy with before taking out the new policy.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Mortgage and critical illness cover review

I spoke with laura niles today from hug life and she helped me to switch my life insurance and critical illness cover to the best deal possible and explained the differences in my upgrade. Laura is very knowledgeable, professional and friendly and made me feel like my questions were not silly. I would highly recommend this company if you want to know exactly what you are paying for!

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Cameron was very friendly and professional

Cameron called me and took the time to explain everything, find cover that worked for me and my personal circumstances and was extremely friendly in the process. As a very busy person I wasn't the easiest to contact but Cameron made sure to call me at a time (or 2) convenient to myself and my schedule to ensure my cover was up to date and most appropriate for me. Couldn’t thank him enough for his help and I’ve come away from it all with cover that gives me peace of mind

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Oliver - highly recommended

Oliver helped secure a great life insurance policy to cover the costs of our mortgage if the worst was ever to happen! Hoping it won’t ever be needed but it’s peace of mind knowing we are are fully covered. Oliver provided a great service to us and answered all our questions. Many thanks Oliver 😁

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Insurance Policy review call


I had a call from Oliver Wilson from Hug Life to discuss our current insurance policies and to see if they could get us a better deal especially as our situation had changed. He was very knowledgeable and helped me choose the best policies for our needs and deal for us. He explained everything clearly from the start. He also called back at the agreed times. I would definitely recommend if you’re looking for life insurance.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Helen Brierley was amazing explained…

Helen Brierley was amazing explained everything so you understood terms and there was no pressure to go ahead with anything if you didn't want . She made it 1-1 like she knew you not just a person at the end of the phine

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Kelly is amazing

Kelly is amazing. Thorough and always finds away to make this process a nice one who wants to discuss life insurance. But it’s needed and she does a great job. Thanks Kel

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Cameron was amazing he talked us…

Cameron was amazing he talked us through the different levels of insurance and made sure this was applicable for us as a young family. He kept in mind our wishes at all times and I would highly recommend him and the services we received.

21 February 2026
Unprompted review

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