Hug Life  Reviews 

4,263
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 587 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional approach, often highlighting how advisors patiently explain complex details and options. Many reviewers appreciate the excellent customer service, noting that representatives go above and beyond to secure the best deals and policies tailored to individual needs. The overall service is frequently described as efficient and smooth, with people finding the process easy and stress-free. Consumers consistently feel valued and well-cared for, appreciating the personalized attention and the effort made to understand their individual circumstances. Many also highlight the financial benefits, such as securing better coverage at a more affordable price or saving money on existing policies, making the experience highly satisfactory.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and understanding of... See more

Service

Users describe positive interactions with service, highlighting the friendly, professional, and efficient... See more

User experience

Clients share positive opinions on user experience, with many describing it as a great, smooth, and easy... See more

Price

Reviewers highlight positive aspects of price, with many customers reporting that they received the best... See more

Reviews shaping this summary

Rated 5 out of 5 stars

At first I thought it was just another one of those calls but it turned out that Laura niles was very informative, she explained everything to me in great detail and answered all of my questions thro... See more

Rated 5 out of 5 stars

I spoke with William Redgrave, who was really nice, professional and helpful. He explained all of my options, making sure all of my needs were covered and more accurate than my current policy, with a... See more

Rated 5 out of 5 stars

Thank you Kelly Hough for taking time with me and provide me with upgrading live insurance! Thanks to your recommendations I fell better prepared for unseen future. You're a true gem! 💎🤓

Rated 5 out of 5 stars

Laura Niles was brilliant! Was very patient with me and took her time to explain everything to me and more importantly understood my needs and ended up securing me a plan which includes way more than... See more


Company details

  1. Insurance Broker
  2. Income Protection Insurance Company
  3. Life Insurance Agency

Written by the company

Specialists in Financial Protection Products


Contact info

5.0

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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5.0

All reviews

(4,263)

526 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Oliver is amazing

Oliver is amazing. He is a people's person and you can tell he enjoys his job. When it comes to Wills and life insurance, I get uncomfortable. I don't like to think into the future. However, Oliver put me at ease, made me feel comfortable, and actually had me laughing.
Oliver is very kind and patient.
Great guy. Great experience.
Thanks Oliver

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Very Positive Experience

I spoke to an Agent called Laura who was extremely helpful and patient with me whilst I gathered information. Laura took the time to explain everything in great detail and was a very pleasant person to speak to and couldn't do enough for me. She found me a much better cover than I previously had which also now includes my baby and covers both me and my husband for longer. Very happy with the service Laura provided.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Thank you

​I recently worked with William R. to set up a new life insurance policy, and I couldn't be happier with the service I received.

​Navigating insurance can often feel overwhelming, but William made the entire process incredibly straightforward and stress-free. Here are a few things that stood out:

​Expert Knowledge: He took the time to explain the different options clearly, ensuring I understood exactly what I was signing up for. ​Patient & Personable: I never felt rushed. William answered all my questions with patience and a genuine interest in finding the right fit for my needs. ​Efficiency: He handled the paperwork and logistics quickly, keeping me updated every step of the way.

​If you’re looking for someone professional, trustworthy, and easy to work with, I highly recommend asking for William. Thank you for the peace of mind!

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience, massive support

We were due a review of our policy and Laura Niles was a massive help. She guided us through the process, explaining all of the possibilities to upgrade and downgrade and explained all of the complicated policies details so we could understand in layman's terms. Thank you Laura for all of your help and being so efficient, would highly recommend.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Spoke with a lovely lad Oliver

Spoke with a lovely lad Oliver i feel like i messed him around alot over my crazy work shifts but when we spoke he was great and managed to sort our life insurance problems i didnt knew I had

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Existing life insurance update

I have spoken with Will Redgrave who was sorting out our existing policies.He offered expert advice and guidance in tailoring my policies to my individual and family needs.He phoned when he said he would and checked on information to make sure all was correct.He is knowledgeable, patient, and took the time to clearly explain all my options. Thank you for your help.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Life insurance & income protection policy

I had an absolutely wonderful experience working with Laura while securing my life insurance policy. From the very beginning, she was warm, patient, and incredibly knowledgeable, making what can often feel like a complicated process completely seamless.

Laura took the time to understand my needs and explained everything clearly, ensuring I felt confident and comfortable with my decisions. Her professionalism and genuine care really stood out, and she was always available to answer any questions I had along the way.

Thanks to Laura, the entire process was smooth, stress-free, and even enjoyable. I truly appreciate her support and would highly recommend her to anyone looking for expert guidance and outstanding customer service.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Advice and Genuine Care

I’ve spoken to a few advisers, but William was by far the best. He was patient, thorough, and made sure every detail of my policy fit what truly matters to me and my family. He gave me complete confidence in my decision.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Oliver smashed it

Oliver did. Fantastic job with my review, I was cautious at first because I didn’t want to be scammed, however great person and approach!! Give him a promotion

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Laura Niles did a great job of sorting me out with better cover and a better deal. I really appreciate the time taken and will be recommending to friends and family.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Hug Life

I would highly recommend Hug Life. Oliver Wilson expertly steered me through the life insurance procedure . As a luddite in all things financial his patience, experience and knowledge was reassuring and helped me to obtain cover which will meets my families needs should anything happen to myself or my partner. No high pressure sales, nothing was too much trouble. Thank you Oliver

18 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Kelly…

I had a great experience with Kelly Hough, she was very professional from start to finish, nothing was too difficult and was very knowledgeable explaining everything thoroughly in a way that made
Sense and made me feel I’d made the right choice and knew exactly what I was getting

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Helen brierly has the patience’s of a…

Helen brierly has the patience’s of a saint .she rang me weeks ago to review my policy . I said ring back multiple times but ended up working or not having the correct information for her . She was an amazing lady nothing to much trouble she made sure it was the right protection I needed to fill a gap on illness . We got there in the end in fact I will miss her warm friendly voice a true confident and professional and very knowledgeable of her profession .Thank you so much Helen for setting up my policy much appreciated Helen Byatt

13 March 2026
Unprompted review

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