We called at the garage looking for a first car for our daughter, we looked at two, then booked a test drive. There were no pushy sales, we were greeted and helped by Simon, the whole experience was g... See more
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Simon was very attentive to our requirements and very patient.He managed to solve all our requests in a friendly and knowledgeable manner. Thankyou Simon it was a pleasure dealing with you.
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Fantastic service from start to finish. Making the change to an electric vehicle everything was fully explained and nothing was too much trouble. Special mention to sales executive Daniel Day at Vertu... See more
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The salesman Daniel Day was excellent, he kept us updated at all times. He has been a great help to us in buying this vehicle and still remains in touch, with any questions we might have. The vehicle... See more
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Company details
About Vertu Motors - Vauxhall Hexham
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Alemouth Road, NE46 3PJ, Hexham, Northumberland, United Kingdom
- 0344 659 6941
4.8
Excellent
41 reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Vertu Motors - Vauxhall Hexham
Hi Alex,
Thank you very much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you’re happy with both the service you received and your new car at Vertu Vauxhall Hexham.
Your feedback is greatly appreciated and will be shared with the team. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Liza.
Simon was very attentive to our…
Simon was very attentive to our requirements and very patient.He managed to solve all our requests in a friendly and knowledgeable manner.
Thankyou Simon it was a pleasure dealing with you.
25 April 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Hexham
Thank you for your kind feedback. We’re delighted to hear that Simon was attentive, patient, and knowledgeable in addressing all your requirements. It’s great to know he made the experience such a pleasure, and your comments will be gladly shared with him.
Kind regards,
Matthew
Simon at Vertu Hexham has always been…
Simon at Vertu Hexham has always been spot on over the yeara and hes done it again with my new Grandland, exceptional service as always thank you.
15 April 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Hexham
Dear Luke,
Thank you for taking the time to share your feedback. We’re delighted to hear that Simon at Vertu Hexham has once again delivered exceptional service and that your experience with your new Grandland lived up to your expectations.
Your continued trust and kind comments over the years really do mean a great deal to us. It’s wonderful to know that Simon has consistently been “spot on” and taken great care of you — your feedback will be shared with him and the team.
Thank you again for choosing Vauxhall Hexham, and we hope you enjoy many happy miles in your new Grandland.
Kind regards,
Liza
We called at the garage looking for a first car
We called at the garage looking for a first car for our daughter, we looked at two, then booked a test drive. There were no pushy sales, we were greeted and helped by Simon, the whole experience was great and our daughter is extremely happy with the car. Can’t recommend Hexham branch enough
8 April 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Hexham
Thank you very much for taking the time to share your experience. We’re delighted to hear that your visit to our Hexham branch was such a positive one and that finding a first car for your daughter was an enjoyable and stress‑free process.
It’s great to know that Simon made you feel welcome, provided helpful guidance, and ensured there was no pressure throughout—from viewing the vehicles to the test drive. Helping customers feel comfortable and supported, especially when choosing a first car, is something we take great pride in.
We’re especially pleased to hear that your daughter is extremely happy with her car. Thank you again for your kind recommendation—it really means a lot to the whole team.
Kind regards,
Keith
Vertu Hexham absolutely brilliant
Vertu Hexham absolutely brilliant
Our sales rep was Daniel Day what a lovely man he is.. nothing to much trouble.. especially when your ringing him to find out how to get things to work lol.. all the staff are lovely nothing is to much trouble
7 April 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Hexham
Hi Dawn,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such a brilliant experience at Vertu Vauxhall Hexham.
It’s wonderful to know that Daniel looked after you so well and that nothing was ever too much trouble — even when you needed help figuring out how things work! He’ll be thrilled to read your kind words. We’re also pleased to hear that the whole team made you feel welcome and supported throughout.
Thank you again for choosing Vertu Motors and for sharing your experience.
Kind regards,
Liza.
Vertu experience
Friendly, professional and knowledgeable salesman. Fast and efficient ordering and delivery.
3 April 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Hexham
Hi there,
Thank you for taking the time to leave such a great review. We're really pleased to hear that you found your salesman friendly, professional, and knowledgeable. It’s great to know the ordering and delivery process was fast and efficient for you as well.
If you need anything else or have any questions, we’re always here to help.
Kind regards,
Keith
Car purchase
Simon Hunter salesperson was brilliant ,helpful knowledgable empathy and support explaining everything in detail really knows his stuff.
23 March 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Hexham
Good morning Christopher,
Thank you for sharing your feedback. It’s great to hear how brilliantly Simon supported you — being helpful, knowledgeable and taking the time to explain everything clearly can make such a difference. I’m really pleased he showed such empathy throughout your experience.
Kind regards,
Dean
Vauxhall Hexham
Your sales person Daniel was very helpful, attentive, friendly and courteous throughout the process, making it an enjoyable experience.
23 March 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Hexham
Thank you for taking the time to leave your feedback. We’re delighted to hear that Daniel was helpful, attentive, friendly, and courteous throughout your experience. It’s great to know he made the whole process enjoyable for you.
Kind regards,
Keith
Positive Experience
A really positive experience once again from Daniel Day at Bristol Street Motors in Hexham.
Professional service and careful guidance throughout the process from the initial test drive to completion of purchase.
Thank you
3 March 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Hexham
Good afternoon Sarah,
Thank you for your lovely review. I’m really pleased to hear you had such a positive experience once again with Daniel at Vertu Hexham. It’s great to know you received professional service and clear, careful guidance from the test drive right through to completing your purchase.
Kind regards,
Dean
New car
We were invited to see some new car deals, Daniel had worked the numbers and give me an offer I couldn't refuse.
Great service from Daniel he made it so quick and easy.
Definitely be back to see him again.
21 February 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Hexham
Good afternoon Suzanne,
Thank you for your lovely review. I’m really pleased to hear that Daniel made everything so quick and easy for you, and that the offer he worked out was just right. It’s great to know the service you received has left you looking forward to returning.
Kind regards,
Dean
Dan was a very helpful,kind person who…
Dan was a very helpful,kind person who helped me find a deal perfect for my budget he showed genuine care and even helped me with my private plates, I will 100% be going back to Dan for my next car thankyou so much!☺️
7 March 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Hexham
hank you for your lovely review. We're delighted to hear that Dan was so helpful and kind throughout your experience. It’s great to know he found the right deal for your budget, showed genuine care, and even supported you with your private plates. We really appreciate your trust, and we’re glad to hear you’ll be returning to Dan for your next car.
Kind regards,
Matthew
Great service
Great service. Professionally ran business and would recommend them to everyone. Staff always go that extra mile.
5 January 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Hexham
Hi Arnie,
Thank you for taking the time to share your feedback. We're delighted to hear that you received great service and found the business to be professionally run. It’s wonderful to know that our staff went the extra mile — providing that level of care is something we pride ourselves on.
We truly appreciate your recommendation.
Kind regards,
Liza
Great advice and service
Simon at Hexham was great, Explained everything well, Showed patience when needed,
Great experience and impeccable service, Loving my new car as well so win win, Great coffee as well 😀👍🏻
1 March 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Hexham
Hi Karron,
Thank you for your brilliant 5‑star review. We’re delighted to hear that you had such a great experience at Vauxhall Hexham. It’s wonderful to know that Simon explained everything clearly, showed real patience, and provided impeccable service throughout. We’re also thrilled that you’re loving your new car — definitely a win‑win! And we’re glad the coffee hit the spot too!
Thank you again for your lovely feedback.
Kind regards,
Liza
Friendly and professional staff
Friendly and professional staff. Good all round prices and benefits
19 February 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Hexham
Hi Mike,
Thank you for the great feedback. We’re really pleased to hear you found our team friendly and professional, and that you were happy with the prices and benefits on offer.
We appreciate you taking the time to leave a review and hope to welcome you back again soon.
Kind regards,
Kerry
Brilliant service
Simon was very helpful and pleasant to talk to when helping us choose a new car. All the information was explained clearly and the whole process was smooth.
13 February 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Hexham
Good afternoon Ray,
Thank you for taking the time to leave your review.
I’m really pleased to hear that Simon was so helpful and easy to talk to while you were choosing your new car. It’s great that everything was explained clearly and the whole process felt smooth from start to finish.
Your feedback will mean a lot to the team at Vauxhall Hexham.
Kind regards,
Dean
New Berry Red Corsa bought with Motability
I bought a berry red Corsa at Hexham Vertu Vauxhall on motability.
My experience was amazing with the salesman who kept me informed throughout and was available if I needed to speak with him. The car took around 3 months or just less to get to me,it did need to have hand controlsa fitted.
The sales man was very professional,friendly and courteous and answered any questions i had.
My new car was unvieled from a red blanket!! The sales man went above and beyond,in my view,he took me thro the control panel on the car,drove me to a quiet area to have a bit practice. T his didn't work out initially as the hand controls did not work. Back to the garage we went,all sorted quickly with a phone call,I was taken back out again to have a practice- AMAZING.
I would certainly recommend Vertu Vauxhall Hexham.
17 February 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Hexham
Good afternoon Susan,
Thank you for sharing such a lovely and detailed review.
I’m really pleased to hear how well you were looked after throughout your Motability purchase. It’s great that the team kept you fully informed, were always available when you needed them, and made the whole process feel smooth and supportive.
The extra care taken by your salesperson really shines through — from unveiling your new Corsa, to guiding you through the controls, and even taking you out to practise driving. It’s reassuring to hear that the hand‑control issue was sorted quickly and that you were able to get back out on the road with confidence.
Your recommendation for Vertu Vauxhall Hexham means a lot, and I know the team will be delighted to read your comments.
Kind regards,
Dean
Vitara
Whole process was dealt with professionally and with no 'hard sell'. A nice car at a good price. Very pleased with my purchase
17 February 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Hexham
Hi Audrey,
Thank you for your lovely review. We're delighted to hear you found the process professional and pressure free. It's great to know you're pleased with your Vitara and the price too.
Enjoy your new car, and thank you for choosing us!
Kind regards,
Danielle
Helpful sales service
Really helpful sales service from Simon - nothing was too much trouble - very patient with all my questions and concerns
10 February 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Hexham
Hi Jean,
Thank you for leaving this review. We are so pleased to hear that you received such helpful service from Simon. It is great to know that nothing was too much trouble and that he was patient with all your questions and concerns.
Your feedback is very much appreciated.
Kind regards,
Danielle
Best car buying experience
From reserving my car to driving it away the same day nothing could be faulted. The car was waiting for me when I arrived Emilian was helpful in explaining everything and did not push anything. Once we’d bought the car it was cleaned again and then all the functions were demonstrated before I set off. I honestly think Vertu Hexham have mastered perfect car selling. Thank you
3 February 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Hexham
Thank you for sharing such a brilliant review. It’s fantastic to hear how smooth and effortless the whole experience felt for you — from reserving the car to driving it home the very same day. Having the car prepped and ready on arrival sets the tone, and it sounds like Emilian delivered exactly the kind of friendly, informative support that makes the process enjoyable rather than stressful.
The extra care — cleaning the car again, taking the time to walk you through all the features, and keeping everything pressure‑free — really shows how committed the team is to doing things properly. Your comment about Vertu Hexham having “mastered perfect car selling” is high praise, and I’m sure it’ll mean a lot to them.
Enjoy the new car and the confidence that came with such a great experience
Kind regards,
Matthew
Vauxhall Hexham
We have just taken delivery of our lovely new Vauxhall Frontera electric car from Vauxhall Hexham (Vertu Motors). The purchasing experience was greatly enhanced by the superb customer service that we received from the entire team at Vauxhall Hexham. Our main contact was senior sales executive Simon Hunter. Simon provided an outstanding personal service, which included regular updates on delivery of our new car, and valuable advice and assistance throughout the entire buying process. The excellent level of service has convinced me and my wife that we made the correct decision to purchase through Vauxhall Hexham and that any required after sales advice shall be freely available from Simon.
21 January 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Hexham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
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