This was my second experience of buying from Vertu Vauxhall Harrogate and I received the same good customer service as I did the first time. My sales rep was Sophie who was new to the role. Her commu... See more
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Location
Switch locationGrimbald Crag Road, St. James Retail Park, HG5 8PY Knaresborough, North Yorkshire, GB
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Good communication. No messing about. Everyone is always helpful. All is made easy by the people that work there. Special mention to Alice,who put up with me and my questions. Thank you.
Company replied
Superb service from Jack from start to finish - efficient and knowledgeable throughout and made my new car purchase a great experience ! Love my new car !
Company replied
I had to buy a new car at a time I was going through big life events ( moving house and the death of a very young family member ) cars are not my thing , so felt anxious. I gave Sophie a hard time, sh... See more
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Company details
About Vertu Motors - Vauxhall Harrogate
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Grimbald Crag Road, St. James Retail Park, HG5 8PY, Knaresborough, North Yorkshire, United Kingdom
- 0344 659 8430
4.5
Excellent
48 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Love my new car !
Superb service from Jack from start to finish - efficient and knowledgeable throughout and made my new car purchase a great experience ! Love my new car !
15 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Harrogate
Thank you for your fantastic feedback. We’re delighted to hear that Jack provided such superb service from start to finish, making your new car purchase a smooth and enjoyable experience.
It’s great to know that his efficiency and knowledge helped make the process so positive, and even better to hear that you’re loving your new car!
I’ll be sure to pass on your kind words to Jack.
Kind regards,
Matthew
Good customer service
This was my second experience of buying from Vertu Vauxhall Harrogate and I received the same good customer service as I did the first time.
My sales rep was Sophie who was new to the role. Her communication was very good, she replied to e-mails very promptly and informed me of days and times I could reach her. I was given a fair price for my vehicle in part exchange and my new used vehicle was given to me in good condition. Sophie patiently went though all the documents with me and answered any questions I had, and if she was unsure of the answer, due to being new, she found out for me. I have felt comfortable and confident to buy from Vertu Harrogate and would definately buy from them again.
16 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Harrogate
Thank you for your wonderful feedback. We’re delighted to hear that your second experience with Vertu Vauxhall Harrogate was just as positive as the first.
It’s great to know that Sophie provided such attentive and prompt communication throughout, ensuring all your questions were answered and that you felt comfortable and confident during the process. We’re also pleased that you were happy with your part exchange valuation and the condition of your new vehicle.
Your kind words and continued trust mean a great deal to us, and I’ll be sure to pass on your feedback to Sophie and the team.
Kind regards,
Matthew
Richard Harrison dealt with us at vertu…
Richard Harrison dealt with us at vertu Knaresborough and it was a smooth process from start to finish everything explained clearly.
9 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Harrogate
Thank you so much for your kind words! We are so happy to hear that Richard was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Good communication
Good communication. No messing about. Everyone is always helpful. All is made easy by the people that work there. Special mention to Alice,who put up with me and my questions. Thank you.
6 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Harrogate
Hi Lee,
Thank you for your review. We're delighted to hear that you experienced good communication and found everything straightforward and easy. It's great to know that the team were consistently helpful throughout, and we'll be sure to pass on your special mention to Alice, who will be pleased to hear her patience and support with all your questions was appreciated.
Kind regards,
Danielle
New vehicle purchase
Very professional, answering all questions and going above and beyond to assist with a smooth sale and part exchange and personal plate transfer, New vehicle was professionally presented and explained, A special mention for Paul who navigated a technophobe through the process
7 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Harrogate
Thank you for your fantastic review. We're delighted to hear that you had such a positive experience and that the sale, part exchange, and personal plate transfer all went smoothly. I'll be sure to pass on your kind words to Paul, who will be thrilled to know he made the process easy and enjoyable. We wish you many happy miles in your new vehicle! 🚗😊. Kind regards,
Selina
I had to buy a new car at a time I was…
I had to buy a new car at a time I was going through big life events ( moving house and the death of a very young family member ) cars are not my thing , so felt anxious. I gave Sophie a hard time, she was always calm & patient with me. I asked lots of questions and if she didn"t know the answers, she found them out. I understand Sophie is a new member of the team in Knaresborough, she is a superstar, an asset to your team. A shout out to Richard & Sarah who help a lot. I love my car and really appreciate the kind, proffesional customer service I received. Thank you Sophie & the team. X
30 June 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Harrogate
Thank you so much for taking the time to leave such a lovely review. We're truly sorry to hear about the difficult circumstances you were facing during your car-buying journey, and we're grateful that we could help make the experience a little easier for you.
Sophie will be delighted to hear your kind words. She is passionate about providing great customer service, and it's wonderful to know that her patience, support, and dedication helped put you at ease throughout the process. I'll also be sure to pass on your compliments to Richard and Sarah for the assistance they provided.
We're thrilled that you love your new car and that the team at Knaresborough was able to deliver the professional and caring service you deserved.
Thank you again for your recommendation and for choosing us. We wish you many happy miles in your new car and all the very best for the future.
Kind regards,
Selina 🚗✨
Thank you Richard and Liam for making…
Thank you Richard and Liam for making my car change experience very special from the word go. Liam could not have been more helpful and patient whilst I made a decision to proceed. Totally recommend Vertu Vauxhall Harrogate and especially Liam Healy. Top marks guys.
19 June 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Harrogate
Hi John,
Thank you for your fantastic 5-star review!
We’re delighted to hear Richard and Liam made your car change such a special experience from the very start. It’s great to know Liam’s helpful and patient approach really stood out while you made your decision.
We really appreciate your recommendation and your kind feedback for the team.
Kind regards,
Kerry
Reply from Vertu Motors - Vauxhall Harrogate
Thank you for your feedback. We’re delighted to hear that Paul Bramley was able to provide such helpful and efficient service.
Delivering a smooth and supportive experience is what we aim for, so it’s great to know Paul made a positive difference during your visit.
We’ll be sure to pass on your kind words to him — they’ll be very much appreciated.
Thank you again for choosing Vertu Motors, and we look forward to welcoming you back in the future.
Kind regards,
Keith
An excellent service from start to finish
An excellent service from start to finish.
The staff were all very accommodating and nothing was too much trouble.
Got a great deal on a brand new car, was offered more for my part ex than other VW Dealerships
Thoroughly recommend
23 May 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Harrogate
Thank you for your kind feedback. We’re delighted to hear that you received excellent service from start to finish and that the team was so accommodating throughout. It’s great to know you secured a fantastic deal on your new car and were pleased with the part exchange value offered. Your recommendation is very much appreciated.
Kind regards,
Matthew
The staff at Vertu Motors were really…
The staff at Vertu Motors were really helpful and very friendly. The experience of buying a second hand vehicle was very pleasant and we would quite happily recommend Vertu to anyone.
17 April 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Harrogate
Hi there,
Thank you for your lovely feedback. We're delighted to hear that the team at Vertu Motors were so helpful and friendly, and that your experience of buying a second‑hand vehicle was such a pleasant one.
Your willingness to recommend us to others means a great deal — thank you again for taking the time to share your experience.
Kind regards
Dawn
Excellent service from the Vertu Vauxhall Harrogate…
Excellent service from the Vertu Harrogate Vauxhall branch. The personal approach from Alice was brilliant and she managed the process very well. The whole team were very helpful right through the purchase.
1 May 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Harrogate
Good afternoon Neil,
Thank you for your great feedback. It’s lovely to hear you received excellent service from the Vauxhall Harrogate team and that Alice’s personal approach made such a positive difference. We’re pleased the whole process was well managed and that the team supported you throughout the purchase.
Kind regards,
Dean
As part of the ‘older’ generation
As part of the ‘older’ generation, Jack the salesman made the online paperwork easier to understand. Very pleasant company to deal with. Don’t forget the mats Jack👏
27 April 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Harrogate
Good morning,
Thank you for your review. It’s great to hear that Jack made the online paperwork clear and easy to understand and provided such pleasant support throughout. !
Kind regards,
Dean
The salesman
The salesman, Jack at the Harrogate branch, was very helpfull. Although the car we had travelled from Chesterfield to see had been sold Jack found another matching my requests back in Chesterfield.
18 April 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Harrogate
Dear Janet,
Thank you very much for taking the time to leave a 5‑star review. We’re delighted to hear that Jack at our Harrogate branch was so helpful during your visit.
Although it was disappointing that the vehicle you travelled to see had already been sold, it’s great to know that Jack was able to find another car matching your requirements back in Chesterfield. Going the extra mile to ensure our customers still find the right vehicle is something we take great pride in.
Thank you again for your kind feedback, and we really appreciate your support.
Kind regards,
Liza
A smooth process from start to finish
A smooth process from start to finish - with no pressure. All the people we dealt with were very helpful & pleasant - especially Alice. Everything was covered in great detail.
25 April 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Harrogate
Good morning Jodie,
Thank you for your feedback. I’m really pleased to hear everything ran smoothly from start to finish and that you felt comfortable with the no‑pressure approach. It’s great to know the team were helpful and pleasant throughout, and that Alice in particular made a positive impression by covering everything in detail.
Thank you for choosing us.
Kind regards,
Dean
All round good experience
Warm welcome, knowledgeable and efficient service without being too pushy.
Would definitely recommend.
21 April 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Harrogate
Thank you for your feedback. We’re delighted to hear that you received a warm welcome along with knowledgeable and efficient service, without feeling any pressure. Your recommendation is very much appreciated.
Kind regards,
Matthew
Just purchased my 6th Corsa from Vertu…
Just purchased my 6th Corsa from Vertu Knaresborough, so I think says a lot.
The whole buying and selling process was quick and easy. Big shout to Richard Harrison who was especially helpful and professional.
Thanks Richard
13 April 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Harrogate
Dear B Woodcock,
Thank you for taking the time to share your feedback. Purchasing your sixth Corsa from Vertu really does say a lot, and we truly appreciate your continued loyalty.
We’re delighted to hear that the buying and selling process was quick and easy, and your kind comments about Richard Harrison being especially helpful and professional are very much appreciated. Your feedback will be shared with Richard and the team.
Thank you again for choosing Vertu, and we hope you continue to enjoy your new Corsa.
Kind regards,
Liza
Helpful.knowlegable
Freya was vety helpful.knowlegable and a generally lovely lady.No excessive pressure from her and such a pleasure to deal with.
23 March 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Harrogate
We really appreciate your feedback. It’s great to hear that Freya provided a supportive and pressure‑free experience — we’re proud to have her on the team. Thank you for sharing your experience with us.
Kind regards,
Keith
communication not the best and not very…
communication not the best and not very helpful slow to return calls
17 March 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Harrogate
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP3KR2303 Kind regards, Dean
Great staff
Great staff, they couldn't have been more helpful. First class service from the Harrogate vetu vauxhall team.
21 March 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Harrogate
Hi Christine,
Thank you so much for your wonderful 5‑star review! We’re delighted to hear that you found our staff so helpful and that you received first‑class service from the Vauxhall Harrogate team. Providing a welcoming and supportive experience is exactly what we strive for, so it’s great to know we delivered that for you.
We really appreciate you taking the time to share your feedback — it means a lot to the whole team.
Kind regards,
Liza.
over the years
over the years, I have dealt with this company for my cars and they always treat their customers in a very professional way.
This time Richard Harrison was very helpful and made the experience easy and trouble free. We also had a very fair part exchange deal.
9 March 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Harrogate
Thank you for taking the time to share your experience. It’s wonderful to hear that you’ve trusted the team with your cars over the years and have consistently received professional service. We’re delighted that Richard Harrison made this visit just as smooth, helpful, and trouble‑free, and that you were happy with the part‑exchange deal too. Your loyalty and kind words mean a great deal to us.
Kind regards,
Chloe
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