Shaun and George at Durham branch where absolutely fantastic. Switched me to a better car and quickly knowing I needed it for my daughter and work. Also at the best price possible which I appreciate.... See more
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Vertu Durham We've been loyal customers for 28 years and always get great service. Gary Hann was great as usual, keeping us up to date with progress of our ne.lw Grandland electric. Happy customers.
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Alot of help on getting the write car staff was amazing going back and forth till I agreed on the best one must appreciated
Company replied
I bought my Seat Arona from Vertu Vauxhall in Durham. The staff were very helpful and answered any questions I had with regard to the car. Their detailer also sorted an issue which I’d found on one o... See more
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Company details
About Vertu Motors - Vauxhall Durham
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Abbey Road, Pity Me, DH1 5DQ, Durham, County Durham, United Kingdom
- 0344 659 6922
4.7
Excellent
61 reviews
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Replied to 96% of negative reviews
Typically replies within 24 hours
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Really helpfull Steve went above and…
Really helpfull Steve went above and beyond would again cheers
8 August 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Good morning Paul,
Thank you for your great feedback, it’s wonderful to hear Steve was so helpful and went above and beyond to support you throughout your experience. We’re delighted everything went so well and that you’d happily use us again in the future.
Kind regards,
Dean
Alot of help on getting the write car…
Alot of help on getting the write car staff was amazing going back and forth till I agreed on the best one must appreciated
20 August 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Good morning Maria,
Thank you for your wonderful feedback, it’s great to hear the team took the time to help you find the right car. We’re delighted they worked with you every step of the way, exploring different options until you found the one that suited you best. It’s fantastic to know the team were so helpful and made the experience such a positive one.
Kind regards,
Dean
Shaun and George at Durham branch where…
Shaun and George at Durham branch where absolutely fantastic. Switched me to a better car and quickly knowing I needed it for my daughter and work. Also at the best price possible which I appreciate. Ive been using this branch for 12 years now and will continue to do so.
14 August 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Hi Lee,
Thank you for your review. We're delighted to hear that Shaun and George were absolutely fantastic and were able to quickly find you a better car, knowing how important it was for both your daughter and work. It's great to know they secured the best possible deal for you and made the process so straightforward.
We're especially grateful for your loyalty over the last 12 years and are delighted to hear that you plan to continue using the Durham branch in the future.
Kind regards,
Danielle
Vertu Durham
Vertu Durham
We've been loyal customers for 28 years and always get great service. Gary Hann was great as usual, keeping us up to date with progress of our ne.lw Grandland electric. Happy customers.
14 August 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Hi Nicola,
Thank you for your review. We're delighted to hear that after 28 years of loyalty, you're still receiving great service from the team at Vertu Durham. It's wonderful to know that Gary Hann kept you updated throughout the progress of your new Grandland Electric and continued to provide the excellent service you've come to expect. We're pleased to hear you're happy customers and hope you enjoy your new vehicle.
Kind regards,
Danielle
Disaster Seat Ibiza
The Seat Ibiza which was sold to me by Vertu had multiple serious problems. Within 6 months, 2 front Wheel bearings replaced, 2 new front tyres, new battery, red engine warning light on a motorway for catalytic converter issue and Lambda sensor for the engine running poorly and misfiring and average fuel economy below 30mpg. Spent over £2000 further to try and fix but car still not performing correctly. Sold vehicle at a substantial loss to avoid investing any further money. Will avoid Vertu in the future as poor customer service.
12 December 2025
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Good Morning, Adam . Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Danielle
Amazing customer service and nothing is…
Amazing customer service and nothing is too much.
Highly reccomend
17 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Hi Tanya,
Thank you for taking the time to leave us a wonderful 5-star review. We’re delighted to hear that you received amazing customer service from the team at Vauxhall Durham and that nothing was too much trouble.
Your recommendation means a great deal to us, and we truly appreciate your kind feedback.
Kind regards,
Liza.
Gary has helped us with our cars for…
Gary has helped us with our cars for the last 3 cars that is why we go back really helpful and keeps you updated
10 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Hi Deborah,
Thank you for your fantastic 5-star review!
We’re delighted to hear Gary has looked after you so well over the years. There’s no better compliment than returning time and again, and it’s wonderful to know his helpful approach and regular updates keep you coming back.
We’ll be sure to pass on your kind feedback to Gary. Thank you for your continued loyalty to Vertu Vauxhall Durham.
Kind regards,
Kerry
Well done Vertu Durham
The saleswoman Ali Stafford made us feel totally at ease and answered all our questions without any hesitation, we’d looked what several other dealerships had to offer but were fed up of being almost pressured by the staff into getting one of their models. Ali was very helpful without being pushy that was what helped us decide to choose a Vauxhall frontera
7 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Hi Carole,
Thank you for taking the time to leave such a wonderful 5-star review. We’re delighted to hear that Ali made you feel completely at ease throughout your experience at Vauxhall Durham.
It’s great to know that she took the time to answer all your questions and provided helpful guidance without any pressure. We understand how important it is for customers to feel comfortable when making such an important decision, and we’re thrilled that Ali’s approach helped you choose your new Vauxhall Frontera with confidence.
We’ll be sure to pass your kind words on to Ali – she’ll be delighted to receive your feedback.
Kind regards,
Liza.
I bought my Seat Arona from Vertu Vauxhall in Durham.
I bought my Seat Arona from Vertu Vauxhall in Durham. The staff were very helpful and answered any questions I had with regard to the car. Their detailer also sorted an issue which I’d found on one of the window rubbers. The staff were friendly and George Pepper was professional and informative.
27 June 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Hi Karin,
Thank you for your feedback.
It’s great to hear the team were helpful and friendly, and that everything was clearly explained. I’m glad the issue with the window rubber was sorted quickly too.
Kind regards,
Danielle
Shaun and James provided an excellent…
Shaun and James provided an excellent first class service .
5 June 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Thank you for your feedback. It’s great to hear that Shaun and James delivered such excellent, first‑class service — the team will really appreciate your kind words.
Many thanks,
Chloe
From the moment I started my journey to…
From the moment I started my journey to decide to get a new car and entering your dealership in Durham, I felt listened to and very well looked after until the day I drove my new car home.
Your sales advisor George Pepper couldn’t t have done more to make the whole process more easy for me. He listened, explained and answered all of my questions , regardless how silly they may have seemed , with a lot of patience and always a smile. I could not have wished for more.
3 June 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Hi Andrea,
Thank you so much for leaving such a wonderful 5‑star review. We’re delighted to hear that you felt listened to and well looked after throughout your entire journey at Vertu Vauxhall Durham.
It’s fantastic to know that George Pepper provided such outstanding support, making the process as easy as possible for you. Taking the time to listen, explain everything clearly, and answer all questions with patience and a smile is exactly the level of service we aim to deliver, and we’re thrilled this made such a positive difference to your experience.
Your kind words mean a great deal to the team, and we’ll be sure to pass your feedback on to George. If you ever need anything in the future, we’re always here to help.
Enjoy your new car!
Kind regards,
Liza.
Friendly service without any problems
Friendly service without any problems
All sorted very quickly and efficiently
28 May 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Thank you for your kind feedback! We’re really pleased to hear that you received such friendly service and that everything was sorted quickly and efficiently.
Providing a smooth and hassle-free experience is what we strive for, so it’s great to know we delivered on that for you.
Kind regards,
Keith
Great service
From start to finish , our experience with Vertu has been perfect. Nothing is too much bother. All questions answered 10/10 for service from Alison 👏🏻
26 May 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Hi Alison,
Thank you for your fantastic review! We’re delighted to hear your experience with us at Vauxhall Durham was perfect from start to finish.
It’s wonderful to know nothing was too much trouble and that all your questions were answered — Alison will be thrilled with your 10/10 feedback!
We really appreciate your feedback and hope you’re enjoying your new car!
Kind regards,
Kerry
Reply from Vertu Motors - Vauxhall Durham
Hi William
Thank you for your lovely feedback. We're really pleased to hear that the process was so easy to apply for and that you had such a positive experience with our fabulous team.
Your kind words are truly appreciated.
Kind regards
Dawn
Professional and helpful throughout the…
Professional and helpful throughout the process
17 April 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Thank you for taking the time to share your feedback.
We’re pleased to hear that you found the process professional and helpful throughout. Providing clear, supportive service from start to finish is very important to us, and it’s great to know this was reflected in your experience.
Thank you again for choosing us, and we hope you enjoy your new vehicle.
Kind regards,
Keith
From first going into showroom I got a…
From first going into showroom I got a lot of help with my inquiries very polite and helpful
7 March 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Good morning Sheila,
Thank you for your review. We’re pleased to hear you received plenty of help from the moment you arrived, and that the team were polite and helpful throughout.
Kind regards,
Dean
Friendly welcome combined with…
Friendly welcome combined with informative discussion
23 April 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Thank you for your feedback. We’re pleased to hear that you received a friendly welcome alongside an informative discussion, and we really appreciate you taking the time to share your experience.
Kind regards,
Matthew
So happy
So happy with my new car. Got it quicker than I expected. Alison made the process so easy & she was extremely helpful throughout! She kept intouch and kept me updated. I couldn’t fault anything.
14 April 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Hi there,
Thank you for your lovely feedback. We're delighted to hear how happy you are with your new car and that it arrived sooner than expected. It’s wonderful to know that Alison made the whole process so easy for you, kept in touch throughout, and kept you fully updated. Hearing that you couldn’t fault anything really means a lot to us.
Enjoy your new car!
Kind regards
Dawn
Everything was great from start to…
Everything was great from start to finish
9 April 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Thank you for your review. We’re delighted to hear that everything was great from start to finish. Providing a smooth and positive experience for our customers is always our aim, and your feedback is truly appreciated.
Kind regards,
Keith
Reply from Vertu Motors - Vauxhall Durham
Good afternoon Graham,
Thanks for your feedback. I’m really pleased to hear everything went smoothly and that Gary made the experience an easy and positive one for you.
Kind regards,
Dean
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