Vertu Motors - Toyota Doncaster Reviews 

118
TrustScore 5 out of 5

4.8

Quest Park, Wheatley Hall Road, DN2 4LT Doncaster, South Yorkshire, GB


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Rated 5 out of 5 stars

I'd endorse Vertu Toyota Doncaster because they were very helpful and made the whole experience easy they explained all information well. All staff were very friendly Mo helped me understand the car c... See more

Company replied

Rated 5 out of 5 stars

I bought a used car from Vertu Toyota Doncaster. After having it delivered I noticed a couple of issues but David quickly got these sorted out in a professional and friendly manner and without any has... See more

Company replied

Rated 5 out of 5 stars

I contacted Toyota Doncaster after seeing the car model I had been looking for advertised online. They were prompt with a call back, their salespeople were helpful and professional. I travelled down... See more

Company replied

Rated 5 out of 5 stars

The whole process was flawless, every detail explained and all my questions answered. 5 star experience, thank you Koby!

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Toyota Doncaster

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Quest Park, Wheatley Hall Road, DN2 4LT, Doncaster, South Yorkshire, United Kingdom

  • 0330 012 3474

4.8

Excellent

TrustScore 5 out of 5

118 reviews

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1-star

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Replied to 96% of negative reviews

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4.8

All reviews

(118)

11,837 reviews in the last 12 months

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Rated 5 out of 5 stars

Julie really looked after us from start…

Julie really looked after us from start to finish. All the staff were really friendly and provided good customer service

29 June 2026
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Hi Allan,

Thank you for your feedback.

It's great to hear that Julie looked after you from start to finish and that the team provided such friendly and helpful customer service throughout your experience.

Kind regards,
Danielle

Rated 5 out of 5 stars

Dan makes car shopping great no hassle…

Dan makes car shopping great no hassle no waffle .reception staff great welcoming

10 July 2026
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Hi Karin,

Thank you for your fantastic 5-star review!

We’re delighted to hear Dan made your car shopping experience so straightforward and enjoyable. It's great to know you appreciated his no-nonsense approach, and we're pleased the reception team gave you such a warm welcome too.

We really appreciate your kind feedback and hope to welcome you back to Vertu Toyota Doncaster again soon.

Kind regards,
Kerry

Rated 5 out of 5 stars

5 Star experience all round

The whole process was flawless, every detail explained and all my questions answered. 5 star experience, thank you Koby!

4 July 2026
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Hi Charity,

Thank you for your fantastic 5-star review!

We’re delighted to hear the whole process was flawless and that all your questions were answered along the way. It’s wonderful to know Koby provided such a great experience and made everything clear and straightforward.

Thank you for choosing Vertu Toyota Doncaster.

Kind regards,
Kerry

Rated 5 out of 5 stars

This made my experience interesting as…

This made my experience interesting as my 3rd visit whilst looking for a car I was also seeing how the staff was with customers they were respectful.

2 July 2026
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina

Rated 5 out of 5 stars

Excellent experience!

Really kind, knowledgeable and helpful. Mo was wonderful!

30 June 2026
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Hi Guy,

Thank you for your fantastic 5-star review!

We’re delighted to hear you found Mo so kind, knowledgeable and helpful. We’ll be sure to pass on your lovely feedback – I’m sure she’ll really appreciate it.

Thank you again for your kind words, and we hope to welcome you back to Vertu Toyota Doncaster again soon.

Kind regards,
Kerry

Rated 5 out of 5 stars

Callum was great salesman with my used…

Callum was great salesman with my used Toyota CHR cannot fault him or Vertu

29 June 2026
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Thank you so much for your kind words! We are so happy to hear that Callum was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina

Rated 5 out of 5 stars

Expert guidance and support from…sales team

Expert guidance and support from beginning to end from the sales team, especially Julie, who totally understood my essential requirements from the pre used car I purchased.
The purchasing process was simple and professional

20 June 2026
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Thank you for your lovely feedback. I’m so pleased to hear you received expert guidance from start to finish, and that Julie really understood what you needed from your pre‑owned car. It’s great to know the whole process felt simple and professional.

Many thanks,
Chloe

Rated 5 out of 5 stars

The service i recieved from day one was…

The service i recieved from day one was excellent and David holgate the sales man who looked after us was very good and explained everything so well , also I love my new chr .

13 June 2026
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Hi Mrs Hunt,

Thank you for your lovely feedback.

We’re delighted to hear you received excellent service from the start and that David Holgate explained everything so clearly for you. It’s also great to know you’re loving your new CHR.

We really appreciate you taking the time to share your experience.

Kind regards,
Danielle

Rated 5 out of 5 stars

Excellent service

Your salesman Callum was excellent and explained all aspects of the process in depth. Especially appreciated was the fact that he personally brought the car to my house after requested work had been carried out.

25 June 2026
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Hi Nicholas,

Thank you for your excellent feedback.

We’re delighted to hear Callum provided such thorough and helpful support throughout the process, and that you appreciated him personally delivering your car after the work was completed.

We really appreciate you taking the time to share your experience.

Kind regards,
Danielle

Rated 5 out of 5 stars

Experience made easy!

I contacted Toyota Doncaster after seeing the car model I had been looking for advertised online. They were prompt with a call back, their salespeople were helpful and professional. I travelled down from North Yorkshire to see the vehicle and was met by a pleasant receptionist and shown the car by a lovely lady who didn't rush me, was happy to discuss my needs and explained the process clearly. After sales support was good but not pushy.
I would recommend the staff at Toyota Doncaster for anyone looking for a new or used car. Thank you for making the whole process smooth and un-rushed 🙂

19 June 2026
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Hi Diane,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that your experience with Vertu Toyota Doncaster was smooth, professional, and enjoyable from start to finish.
It’s great to know that our team responded promptly to your enquiry and provided helpful and professional service throughout. We’re especially pleased that your visit to the dealership felt welcoming and unhurried, and that everything was explained clearly while taking your needs into account.
We’re also glad to hear that the aftersales support met your expectations without ever feeling pushy — providing that balance is something we strive for.
Your kind recommendation means a great deal to the whole team, and we truly appreciate you travelling to visit us. If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.

Rated 5 out of 5 stars

I'd endorse Vertu Toyota Doncaster…

I'd endorse Vertu Toyota Doncaster because they were very helpful and made the whole experience easy they explained all information well. All staff were very friendly Mo helped me understand the car controls I've never had a hybrid she took me out for a test drive and that made me feel in control and safe. Even the manager came to greet me too. I would use them again deffo

20 June 2026
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Hi Jan,

Thank you for your fantastic 5-star review!

We’re delighted to hear you found the team at Vertu Toyota Doncaster so helpful and that everything was explained clearly to make your experience easy. It’s great to know Mo made you feel comfortable and confident with your new hybrid, especially during the test drive – that’s really important.

We really appreciate your kind feedback and look forward to welcoming you back again in the future!

Kind regards,
Kerry

Rated 5 out of 5 stars

I bought a used car from Vertu Toyota…

I bought a used car from Vertu Toyota Doncaster. After having it delivered I noticed a couple of issues but David quickly got these sorted out in a professional and friendly manner and without any hassle. I would recommend this garage and will definitely consider buying from them in future.

18 June 2026
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Thank you for taking the time to share your feedback.
We’re delighted to hear that you had a positive experience with Vertu Toyota Doncaster and that David was able to resolve the issues quickly, professionally, and with a friendly approach. Ensuring our customers feel supported, even after delivery, is very important to us.
Your recommendation means a great deal, and we’re pleased to know you would consider buying from us again in the future. We look forward to welcoming you back when the time comes.
Kind regards,
Keith

Rated 5 out of 5 stars

My experience with Vertu was exceptional

My experience with Vertu was exceptional and it was all because of Daniel Beagley. Dan was very thorough, explained everything clearly and made it a very exciting and enjoyable experience. I left knowing all needed to enjoy my new car and use all the key features. Customer service desk as warm and friendly too, offering refreshments while we waited.

15 June 2026
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Thank you so much for your kind words! We are so happy to hear that Dan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Rated 5 out of 5 stars

I have got my car from Vertu Toyota…

I have got my car from Vertu Toyota Doncaster just yesterday. I was served by liam courtney. He gave me a very friendly and professional customer service. And the whole process was smooth and I was happy with my purchase and wish him all the best for future.

4 June 2026
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Hi Hamza,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such a positive experience purchasing your car from Vertu Toyota Doncaster.
It’s wonderful to know that Liam provided friendly and professional service, ensuring the whole process was smooth from start to finish. He’ll be really pleased to read your kind words and your well wishes.
We’re especially glad to hear that you’re happy with your purchase — that’s what matters most to us.
Thank you again for choosing Vertu Motors, and we wish you many happy miles ahead.
Kind regards,
Liza.

Rated 5 out of 5 stars

Courteous, friendly and efficient service

Courteous, friendly, efficient service from my first online enquiry , answered promptly by Koby, to driving away in my beautiful car ☺️

4 June 2026
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Thank you for your wonderful review.
We’re delighted to hear that you experienced courteous, friendly, and efficient service from your very first enquiry right through to collecting your new car. It’s fantastic to know that Koby responded promptly and helped make the whole process smooth and enjoyable.
Most importantly, we’re thrilled that you’re now driving away in your beautiful new car—what a great feeling!
Thank you again for choosing us and for taking the time to share your experience.
Kind regards,
Keith

Rated 5 out of 5 stars

Absolutely great service from the…

Absolutely great service from the Motability Team at Vertu Motors Toyota Doncaster. I can say without a doubt that Callum went above and beyond to ensure that we had the car of our choice and discussed with us all of the options available.

Clear communication throughout and calls to ensure we were kept up to date on the delivery process and when we could collect the car.

I would highly recommend Callum and the Motability Team at Vertu Toyota Doncaster.

28 May 2026
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Hi Sue,
Thank you for your fantastic review! We’re delighted to hear you received such great service from the Motability Team at Toyota Doncaster.
It’s wonderful to know Callum went above and beyond to help you find the perfect car and kept you fully informed throughout the process. We’ll be sure to pass on your kind words to him and the team.
Your recommendation really means a lot to us, and we hope you’re enjoying your new car!
Kind regards,
Kerry

Rated 5 out of 5 stars

Finding a car which matched my needs.

Finding a car which matched my needs.
Presented in excellent condition.
Friendly and helpful sales personnel.
Placed at ease when settling the final account.

21 May 2026
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Hi,

Thank you for your feedback. I’m really pleased to hear you found a car that suited your needs and that it was presented in excellent condition.

It’s great to know the team were friendly, helpful, and made the process comfortable for you.

Kind regards,
Danielle

Rated 5 out of 5 stars

Dan was very helpful and showed us all…

Dan was very helpful and showed us all the new fetures on the car
and the staff were very good even made us a loverly coffee while we done the paper work Dan went through all the checks with us and he even contacted Cia for us to arange an apointment for my hoist to be ajusted as it was a little to long for clearance exilent service
Thank you

20 May 2026
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Thank you so much for your kind words! We are so happy to hear that Dan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Rated 5 out of 5 stars

1st class service by Vrtu & Toyota,i…

1st class service by Vrtu & Toyota,i would highly recommend.

19 May 2026
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Thank you for taking your time to leave this great review! Kind regards, Selina

Rated 5 out of 5 stars

Problem free purchase

Helpful and more importantly, knowledgeable, sales staff who made our purchase as straightforward as it could have been. Spacious, modern and comfortable sales space with ample parking. Overall, a pretty much stress free experience.

12 May 2026
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Hi Mike,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu Toyota Doncaster.
It’s great to know that you found the team helpful and knowledgeable, and that they made the purchase process as straightforward and stress‑free as possible. We’re also really pleased that you found the showroom comfortable and welcoming — creating the right environment is just as important to us as delivering great service.
Your kind feedback will mean a great deal to the whole team. Thank you again for choosing Vertu Motors, and we hope to welcome you back in the future.
Kind regards,
Liza.

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