Thank you to the whole team at Vertu Teesside but in particular Rob Day who guided me through trading in my old car and buying a new car. He was so helpful, polite and explained the whole process in a... See more
Company replied
Location
Switch locationConcorde Way, MINI, Preston Farm Industrial Estate, TS18 3RB Stockton-on-Tees, County Durham, GB
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See what reviewers are saying
I had a great experience with Vertu Mini Stockton. Kate was fantastic. She was professional, warm, understanding and extremely knowledgeable. I was apprehensive test driving an automatic car because I... See more
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Picked up my new mini countryman yesterday after 4/5 months from ordering it and i have to say its worth the wait. The build time was no surprise as my expectations were managed by James from vertu ,S... See more
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Maddie, our sales person, was friendly and very professional throughout and answered all our questions fully. She kept us informed and updated on what was happening and the handover went very smoothl... See more
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Company details
About Vertu Motors - MINI Teesside
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Concorde Way, MINI, Preston Farm Industrial Estate, TS18 3RB, Stockton-on-Tees, County Durham, United Kingdom
- 0330 012 3286
4.7
Excellent
29 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Another Mini purchased and the service…
Another Mini purchased and the service I received from Maddi at Vertu Teeside was excellent and I received the best P/Ex price for my car I traded in, better than two well known companies who advertise a lot! If you want to buy a car then don't look any further than Vertu, they do sell many brands.
20 January 2026
Unprompted review
Reply from Vertu Motors - MINI Teesside
Thank you so much for your kind words! We are so happy to hear that Maddi was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Great Experience
Recently bought a new Mini from Vertu Teesside and cannot recommend them enough. Zain was brilliant throughout the whole process and found us the most perfect Mini. He kept us fully updated throughout and made sure everything was exactly as we wanted it.
15 January 2026
Unprompted review
Reply from Vertu Motors - MINI Teesside
Thank you so much for your kind words! We are so happy to hear that Zain was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Really good experience
I had a brilliant experience at Mini Teesside. I didn’t feel pressured into buying anything, or judged when I didn’t want something. The whole experience was very much on my terms. Maddie listened to my needs and tried to find me something that suited them, which she did. All of the other staff I came across at the garage were really nice, and seemed to care about what their customers wanted. She was really helpful with all of my questions as well.
3 January 2026
Unprompted review
Reply from Vertu Motors - MINI Teesside
Good afternoon, Thank you, Ni, for your fantastic 5‑star review. We’re delighted to hear that your experience at MINI Teesside felt relaxed, pressure‑free, and completely on your terms. It’s wonderful that Maddie listened so closely to your needs and found the right fit for you, and that the rest of the team made such a positive impression as well.
We really appreciate your kind words and are thrilled you felt so well looked after. Kind regards, Kerry
Trading in and buying a new Mini
From stepping into the showroom until leaving it the help and assistance from the staff was second to none, I can only say that I wish other companies could have staff like this.
10 December 2025
Unprompted review
Reply from Vertu Motors - MINI Teesside
Good afternoon Malcolm. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean
Updating my mini
I was replacing my three year old petrol mini for a new electric one. The staff were very friendly and helpful.
7 November 2025
Unprompted review
Reply from Vertu Motors - MINI Teesside
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Excellent from beginning to end
Excellent customer service from entering the showroom to leaving in our new car. And a great deal too :)
11 October 2025
Unprompted review
Reply from Vertu Motors - MINI Teesside
Good morning. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
The initial deal was was great but the finance team entered the wrong details
The initial deal was great, however the financial information was entered incorrectly as always the deal that was agreed with the salesman. It’s very concerning the finance team can’t input the correct finance deal.
15 September 2025
Unprompted review
Reply from Vertu Motors - MINI Teesside
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1D0510 Kind regards, Liza.
Great service and communication
Just picked up our first Mini. Thank you all at Vertu Teesside Mini for amazing service and communication. If only all car dealerships were as friendly and efficient. Special thanks to Rebecca, Ed and Marc.
👍
8 September 2025
Unprompted review
Reply from Vertu Motors - MINI Teesside
Good morning, Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Rebecca, Ed, Marc and the team. We hope to see you again soon. Happy motoring, Kerry
Such a nice experience
Maddie was a pleasure to deal with, she made the purchase of my new Mini easy as could be. All the information was communicated clearly and she kept me updated throughout the process. I think she was as happy as me for my new car. I will certainly be back for my next car. a level above other garages I have dealt with recently.
5 September 2025
Unprompted review
Reply from Vertu Motors - MINI Teesside
Good morning Lauren. Thank you so much for your kind words! We are so happy to hear that Maddie was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
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