Great service. Gave Idnan who served was polite and knowledgeable with all questions that was asked.. Made me confident in purchasing the car, (its had been a long time since I drove an automati... See more
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Customer service couldn’t have been any better, from the moment we went to view the car to even after we bought the car. Tajwar was very welcoming straight away, he was incredible the whole way thr... See more
Company replied
Travelled up from Torquay to collect the vehicle by train, Henry from the sales team was kind enough to pick me up & demostrate the car. It was presented well & fitted the description conveyed to me... See more
Company replied
I visited Vertu Mercedes in Reading looking for a used Mercedes. I was seen by Heera Pun who was helpful and knowledgeable. Heera showed me a number of cars, one of which I bought and am delighted wit... See more
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Company details
About Vertu Motors - Mercedes-Benz of Reading
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Richfield Avenue, Mercedes, RG1 8EQ, Reading, Berkshire, United Kingdom
- 0344 659 8103
4.1
Great
106 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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TERRIBLE SERVICE
I rang and specifically booked an mot with a wait in for 10:00am today, I get to the mot and they tell me they believed i cancelled it, (definitely didn’t) and told me I would have to wait over 3 and a half hours just to get my car a mot, which in Itself is outrageous, I used to work in a mot centre and it definitely doesn’t take anywhere near that long for a standard mot, obviously I wasn’t going to wait around that long so I asked if they can book me in for the wait in service for tomorrow even though I shouldn’t have to as I had an APPOINTMENT!
The manager lied to me and told he they had nothing available for tomorrow, so I just gave up and left, when I got back home I rang up just to double check what he was saying was true, and when I asked to book for tomorrow the women I spoke to from the service and mot department had a load of different times available for tomorrow, so Mercedes has just wasted my time and money today, will definitely be avoiding Mercedes in the future and anyone who has one I strongly advise going to a specialist garage instead of the main dealer, absolutely terrible.
5 October 2026
Unprompted review
Reply from Vertu Motors - Mercedes-Benz of Reading
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1I0510 Kind regards, Matthew.
great experience though my expectations…
great experience though my expectations were not fully met
29 September 2026
Unprompted review
Reply from Vertu Motors - Mercedes-Benz of Reading
Hi Ashton, thank you for your 5-star review! We’re pleased to hear that you had a great experience, although we’re sorry to hear that not all aspects fully met your expectations. We appreciate your honest feedback as it helps us understand where we can improve and deliver an even better experience in the future.
Kind regards,
Liza.
Used car purchase
I bought my used E class, without seeing it first. Matt was very attentive and answered my queries promptly. Also Craig, the used car sales manager was very helpful. I am delighted with my purchase. Thank you.
21 September 2026
Unprompted review
Reply from Vertu Motors - Mercedes-Benz of Reading
Thank you for your wonderful feedback. We're delighted to hear that your experience of purchasing your used E-Class remotely was such a positive one.
It's fantastic to know that Matt was attentive and responsive throughout the process, answering all your questions promptly, and that Craig was also able to provide helpful support. Buying a vehicle without seeing it in person requires a great deal of trust, so we're especially pleased that everything went smoothly and that you're delighted with your purchase.
Thank you for choosing us and for taking the time to share your experience. We wish you many happy miles in your new E-Class and look forward to helping you again in the future! 🚗😊 Dawn
Reply from Vertu Motors - Mercedes-Benz of Reading
Good afternoon Ann,
Thank you for your review. We're delighted to hear that you found the team friendly and efficient throughout your experience.
We really appreciate your kind feedback and are pleased that the service you received made such a positive impression.
Kind regards,
Dean
Great service
Great service.
Gave
Idnan who served was polite and knowledgeable with all questions that was asked..
Made me confident in purchasing the car, (its had been a long time since I drove an automatic car and he was patient which was helpful) and made the experience of purchasing the car more pleasing .
19 September 2026
Unprompted review
Reply from Vertu Motors - Mercedes-Benz of Reading
Thank you so much for your kind words! We are so happy to hear that Idnan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Excellent customer experience
Big thank you to Matt Farmiloe and the team at Mercedes Benz Reading for the friendly, professional and efficient service we received when purchasing a used A class. From the test drive, negotiating a competitive price and delivery of the vehicle, Matt was knowledgeable and ensured the car was presented to showroom condition. We are very happy with our purchase and highly recommend Vertu Reading for your motoring experience
18 September 2026
Unprompted review
Reply from Vertu Motors - Mercedes-Benz of Reading
Good afternoon Keith,
Thank you for your fantastic review. We're delighted to hear that Matt and the team provided such friendly, professional and efficient service throughout your purchase.
It's great to know that Matt's knowledge and support helped make everything straightforward, from the test drive and agreeing a competitive price through to the handover of your A-Class. We're also pleased that the car was presented to such a high standard and that you're so happy with your purchase.
Thank you for your recommendation and for taking the time to share your experience.
Kind regards,
Dean
New car experience
Great service from start to finish - Philip was excellent
18 September 2026
Unprompted review
Reply from Vertu Motors - Mercedes-Benz of Reading
Thank you for your great review! We’re delighted to hear you received excellent service from Philip from start to finish.
Many thanks,
Chloe
Customer service couldn’t have been any…
Customer service couldn’t have been any better, from the moment we went to view the car to even after we bought the car.
Tajwar was very welcoming straight away, he was incredible the whole way through the buying process and made the experience a great one.
Couldn’t thank him enough!
11 September 2026
Unprompted review
Reply from Vertu Motors - Mercedes-Benz of Reading
Thank you for your fantastic review. We're delighted to hear that the customer service exceeded your expectations from the moment you viewed the car and even after your purchase. It's wonderful to know that Tajwar made you feel welcome from the outset and provided such incredible support throughout the entire buying process.
We'll be sure to pass on your kind comments to Tajwar, who will be thrilled to receive your feedback. Thank you for choosing us, and we hope you enjoy your new car.
Kind regards,
Matthew
Travelled up from Torquay to collect…
Travelled up from Torquay to collect the vehicle by train, Henry from the sales team was kind enough to pick me up & demostrate the car. It was presented well & fitted the description conveyed to me by Henry.
I was very happy with the smooth handover of the vehicle & would definitely recommend.
11 September 2026
Unprompted review
Reply from Vertu Motors - Mercedes-Benz of Reading
Hi there,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had such a positive experience with Vertu Mercedes-Benz of Reading. It’s wonderful to know Henry looked after you so well, from collecting you from the station through to the handover of your vehicle, and that everything was exactly as described.
We really appreciate your kind feedback and recommendation. We hope you enjoy your new car and look forward to welcoming you back in the future.
Kind regards,
Kerry
The experience was great
The experience was great, Henry was very supportive and pro-active to make my experience smooth from start till end.
3 September 2026
Unprompted review
Reply from Vertu Motors - Mercedes-Benz of Reading
Thank you for your wonderful review.
We are delighted to hear that you had a great experience and that Henry was so supportive and proactive throughout the entire process. It's fantastic to know that he helped make everything smooth and straightforward from start to finish.
Thank you for choosing Vertu Motors. We truly appreciate your feedback and will be sure to pass your kind words on to Henry.
Kind regards,
Keith
Disappointing! Terrible after sales!
Unfortunately, my experience after purchasing my Smart #5 from Mercedes-Benz of Reading was very disappointing.
Once the sale was completed, communication deteriorated. I repeatedly had to chase for responses and promised callbacks often never happened. When I did manage to speak to the salesperson, there always seemed to be an excuse for why they hadn't returned my calls or been able to help.
I also experienced problems setting up the Hello Smart app and digital key. Rather than the dealership taking ownership and resolving the issue, we ended up contacting Smart directly, who had to unlink the vehicle from the dealership's account before it could be registered to me.
The car had some “hedge grazes” on one side which I believe should have been polished out before I took delivery and the microphone for the hands free phone has road noise. The salesman was unhelpful with this and I will need to get it done under warranty. I travelled over 200 miles to Reading and back for the car so I cannot go in person to talk to them.
Since collecting the car, I haven't received a single courtesy call or follow-up to check that everything was working correctly or that I was happy with my purchase. For a premium dealership, the after-sales service fell well below my expectations.
Better communication, taking responsibility for resolving issues, and showing genuine care for customers after the sale would have made a significant difference. Sadly, based on my experience, I would not recommend Mercedes-Benz of Reading.
I sent a review to Vertu who contacted me for more information and was told it would be escalated to the management team for them to investigate and they would contact me directly. That was over 4 weeks ago and I’ve heard nothing since.
7 July 2026
Unprompted review
Reply from Vertu Motors - Mercedes-Benz of Reading
Dear Mrs Ralphs,
Thank you for taking the time to leave your review. I am sorry to read that your experience following the purchase of your smart vehicle did not meet your expectations, particularly regarding communication and the support you received after collection.
I would also like to apologise that you did not receive a response following your earlier contact with Vertu. We appreciate how frustrating this must have been.
With regard to the issues you experienced setting up the Hello smart app and digital key, Mercedes-Benz of Reading is no longer a smart retailer and therefore we no longer have access to the smart systems required to manage or amend account registrations. Unfortunately, this meant we were unable to directly resolve the issue ourselves. I appreciate this would not have been clear from your perspective and I am sorry for the inconvenience caused.
I am also disappointed to hear of your concerns regarding the vehicle preparation, the hands-free microphone performance and the lack of follow-up communication after your purchase. This is not the level of customer service we aim to provide.
We value all customer feedback as it helps us identify where we need to improve. Should you wish to discuss your experience further, please contact me and I will do what I can to assist you personally.
Kind Regards
Sam Clarke
General Manager
Quick and efficient
2 September 2026
Unprompted review
Reply from Vertu Motors - Mercedes-Benz of Reading
Good afternoon Bruce,
Thank you for taking the time to leave a review. We're delighted to hear that you received quick and efficient service and that everything was handled smoothly.
We really appreciate your feedback and are pleased that you had a positive experience with us.
Kind regards,
Dean
Vertu Mercedes in Reading....
I visited Vertu Mercedes in Reading looking for a used Mercedes. I was seen by Heera Pun who was helpful and knowledgeable. Heera showed me a number of cars, one of which I bought and am delighted with. I was also assisted by Daniel when Heera was away on holiday, Daniel was equally helpful. I thoroughly recommend this dealer. Bruce Titheridge
29 August 2026
Unprompted review
Reply from Vertu Motors - Mercedes-Benz of Reading
Good afternoon Bruce,
Thank you for taking the time to leave such a positive review. We're delighted to hear that Heera's helpful and knowledgeable approach helped you find the right Mercedes and that you're so pleased with your purchase.
It's also great to know that Daniel provided the same high level of support while Heera was away, ensuring everything continued smoothly throughout your experience. We really appreciate your recommendation and your kind feedback.
Kind regards,
Dean
Great customer service from attentive…
Great customer service from attentive and helpful staff
22 August 2026
Unprompted review
Reply from Vertu Motors - Mercedes-Benz of Reading
Good afternoon,
Thank you for your feedback, it’s great to hear you received excellent customer service from such attentive and helpful staff. We’re delighted you had such a positive experience and appreciate you taking the time to share your comments.
Kind regards,
Dean
Very happy with the service
Very happy with the service! I found Heera very helpful and professional from start to finish. We received top-class service and I was well informed at every step of the process. The lady at the door was also very helpful right from the beginning. No pushiness from the staff and we found it a comfortable environment.
Thanks to the Mercedes Reading team for an exceptionally good experience!
24 July 2026
Unprompted review
Reply from Vertu Motors - Mercedes-Benz of Reading
Thank you for your fantastic feedback. We’re delighted to hear that Heera provided such helpful and professional support throughout your experience, keeping you well informed at every stage.
It’s also great to know that you felt welcomed from the moment you arrived and enjoyed the comfortable, pressure-free environment created by the team. We truly appreciate your kind words and are pleased that the Mercedes Reading team delivered such an exceptional experience.
Kind regards,
Matthew
Daniel
Daniel was very professional. Gave us all the right information about the car . Was very attentive. Very helpful .personable. From start to finish.high standard . Would highly recommend your show room and will return again .we loved the way our car was presented to us in a room . Lovely and clean . Thank you .
22 July 2026
Unprompted review
Reply from Vertu Motors - Mercedes-Benz of Reading
Hi Nicola,
Thank you for your fantastic 5-star review!
We’re delighted to hear Daniel provided such a professional, attentive and helpful experience from start to finish. It’s wonderful to know you felt well informed throughout and that the presentation of your new car made the occasion even more special.
We’ll be sure to pass on your kind feedback to Daniel and the team at Vertu Mercedes-Benz of Reading. Thank you for your recommendation, and we look forward to welcoming you back in the future.
Kind regards,
Kerry
A big thank you to both Jon and Henry…
A big thank you to both Jon and Henry for their help and support in purchasing my (second) new Mercedes from Vertu.
Henry took the time to come and visit me at home and take me through everything in detail, providing me with a relaxed environment to test drive the car and not feel rushed into making a decision. Overall, my experience with Vertu Mercedes Reading has again been excellent. Thank you.
10 July 2026
Unprompted review
Reply from Vertu Motors - Mercedes-Benz of Reading
Hi HG,
Thank you for your fantastic review. We're delighted to hear Jon and Henry provided such great support throughout the purchase of your second Mercedes with us.
It's wonderful to know Henry took the time to visit you at home and ensure you felt relaxed and fully informed throughout the process. We really appreciate your continued loyalty and kind words about your experience with the team.
Kind regards,
Danielle
I had a fantastic experience buying my…
I had a fantastic experience buying my car from Vertu-Mercedes- Benz of Reading from the first drive until the end. A very big thank you to Daniel and Diego for being friendly, extremely efficient and very knowledgeable, keeping constant contact with us throughout the process and allowing us to make the right choices. Your time and effort were much appreciated.
4 July 2026
Unprompted review
Reply from Vertu Motors - Mercedes-Benz of Reading
Hi Adriana,
Thank you for taking the time to share your fantastic feedback.
We're delighted to hear that you had such a positive experience purchasing your car from Mercedes-Benz of Reading.
Keeping customers informed and helping them make the right choices is something we strive for, so we're pleased that their communication and dedication made such a difference to your experience.
Kind regards,
Mercedes-Benz of Reading Team
The Sales assistant listened wasn’t…
The Sales assistant listened wasn’t pushy and throughly took me through my options which allowed me to make the right choice of car. The customer service that I receive at Mercedes is why I keep coming back.
4 July 2026
Unprompted review
Reply from Vertu Motors - Mercedes-Benz of Reading
Thank you for your wonderful feedback. We’re delighted to hear that the Sales Assistant took the time to listen to your needs, explain your options thoroughly and provide a pressure-free experience, helping you choose the right car.
It’s especially rewarding to know that the level of customer service you receive is what keeps you coming back to Mercedes. We truly appreciate your continued loyalty and support.
Kind regards,
Matthew
5/5 Stars – Exceptional, stress-free service from Daniel Kozak!
I recently purchased a 2026 CLA 250+ from Mercedes-Benz of Reading, and the entire experience was outstanding from start to finish, all thanks to Daniel Kozak.
I initially inquired about the car through AutoTrader, and Daniel contacted me the very next day. The entire process was incredibly smooth—it took just four phone calls in total to buy the car and arrange delivery!Daniel is patient, caring, and extremely efficient. Because I am away from my phone during the workday, I deeply appreciated how easily he transitioned our communication to email to fit my schedule. There was absolutely no haggling or pressure to purchase extra add-ons, which was incredibly refreshing.He is an absolute professional.
I wish everyone looking for a new or used vehicle could have Daniel Kozak as their sales executive. Thank you, Daniel, for making this the easiest car-buying experience ever!
The seamless experience continued right through to the delivery, thanks to Dave Mudge. Dave delivered the vehicle with extreme care and stayed in constant contact with me throughout the process. He even arrived earlier than expected, which was perfect because I was so excited to get the vehicle! He was incredibly friendly upon delivery and took the time to walk me through the vehicle's features.
Overall, a 10/10 experience with Mercedes-Benz of Reading. The team is magnificent!
19 June 2026
Unprompted review
Reply from Vertu Motors - Mercedes-Benz of Reading
Thank you so much for your fantastic review. We’re delighted to hear that Daniel made the whole process so smooth and stress‑free, and that Dave ensured the delivery was just as seamless. Your kind words mean a great deal to the team, and we hope you enjoy every moment with your new CLA 250+.
Many thanks,
Chloe
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